리셉션

슈어스테이 플러스 바이 베스트 웨스턴 메사 슈퍼스티션 스프링스 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1072개 이용 후기 중 531개" "
평점 8 - 좋아요. 1072개 이용 후기 중 316개" "
평점 6 - 괜찮아요. 1072개 이용 후기 중 102개" "
평점 4 - 별로예요. 1072개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 1072개 이용 후기 중 54개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

HECTOR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 23일
Hi Hector,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 - 좋아요

Lakia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to find, easy Check in and a decent room.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Lakia,We are pleased to hear that you found our hotel easily accessible and that the check-in process was smooth for you. We're glad you had a decent stay and hope to welcome you back in the future.

6/10 - 괜찮아요

Mike

가족 여행
Room was not very well cleaned
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Mike,We appreciate your feedback and will address this with our housekeeping team to ensure higher standards in the future. Thank you for bringing this to our attention.

8/10 - 좋아요

Cecilia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice property. The restaurant next door was fabulous. I will only suggest a wall clock in the room. Thank you
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Cecilia,Thank you for sharing your positive experience with us and for highlighting the excellence of the nearby restaurant. Your suggestion of having a wall clock in the room is duly noted for future improvements. We hope to welcome you back again soon.

8/10 - 좋아요

Joshua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Joshua,We are delighted to hear that you found our hotel to be very clean. Providing a clean environment for our guests is a top priority for us. We appreciate your feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Brad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was in a nice organized, clean area, not far from the airport. Restaurants are easy to find, and it was very clean and kept up.
2024년 4월에 4박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 19일
Hi Brad,Thank you for sharing your feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're thrilled to hear that you enjoyed our location in a nice, organized, and clean area near the airport. We strive to provide a convenient and pleasant environment for our guests, and we're pleased that you found our surroundings well-maintained and easy to navigate. We hope to have the opportunity to welcome you back for another comfortable and enjoyable stay in the future.

4/10 - 별로예요

Darren

좋아요: 청결 상태
별로예요: 직원 및 서비스
The front desk help was not that great. The hotel looked empty, but I still had to wait two hours for my room. I didn’t get checked in until almost 3.
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 19일
Hi Darren,It is disappointing to hear that the front desk assistance was not up to our usual standards, and we regret that you had to wait for your room despite the hotel appearing empty. Please know that we take your feedback seriously and will address this issue with our team to ensure that similar situations are avoided in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

8/10 - 좋아요

shari

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a very strong smell. To much perfume. Burned my eyes.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello shari,We regret to hear of your discomfort and appreciate your feedback. Please know that we take all comments seriously and will look into this matter further. Your comfort and well-being are of utmost importance to us. Thank you for bringing this to our attention.

8/10 - 좋아요

Tha

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 17일
Hi Tha,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs . Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was just fine for my needs.
2024년 4월에 5박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 16일
Hi Leslie,Thank you for your feedback! We're glad to hear that our hotel met your needs during your recent stay. Ensuring that our guests have a comfortable and satisfactory experience is our goal. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 5박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 9일
Hi Mark,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 - 훌륭해요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good proximity to restaurants (walkable). Not sure if the shopping mall is operational- we were there only from about 6 till early morning.
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 9일
Hi Alexander,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you appreciated the convenient proximity of our hotel to various restaurants. Providing our guests with easy access to dining options is important to us, and we're pleased that you found our location convenient for dining out. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 9일
Hi Johnny,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 - 너무 별로예요

Kennadee

별로예요: 숙박 시설 상태 및 시설
Have stayed here numerous times but this time was very disappointing. Room was dirty and dark as well as toilet. Housekeeping wanted to clean my room at 9 am When check out wasn’t till 11. For 500$ a night was not worth it. Would rather have slept in my car
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 9일
Hi Kennadee,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Breanna

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, very pleased with our stay. Thank you for making my first time traveling so pleasant(;
2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Breanna,We are delighted to hear that you had a pleasant stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

6/10 - 괜찮아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Just ok. The room was decent, clean and somewhat updated. Really wanted to unwind after traveling all day by watching some tv but this was very frustrating. Upon arrival tv would not switch to cable. The man at the front desk had to come up and reset everything. Got the cable working, but as soon as he left I found that the remote would randomly quit working about every 30 seconds. I gave up on tv and decided to go to bed early. The bed was fine but every time the people in the room above me moved it sounded like someone was about to fall through the ceiling. Ultimately these aren't necessarily major issues for a hotel as they are common problems, but based on the rating I guess I expected better.
2024년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 4일
Hi Jason,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room to be decent, clean, and somewhat updated. Your concerns will be shared with our maintenance team to address these issues promptly and ensure that they do not recur in the future. We will also look into ways to mitigate noise disturbances in our hotel to ensure a more peaceful and restful experience for our guests. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

2/10 - 너무 별로예요

Mark

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price was double what it should be for the quality of the motel. It was the worst I've seen in quite some time and the staff were completely inflexible for upgrades or extra accommodations for elderly guests. My 87-year-old parents just needed an hour or two later check out and they absolutely would not budge. The motel was barely half full so it was not a capacity issue. Instead of letting them have one extra hour to check out my parents had to book another whole night just for a little bit of extra time. Horrible service, no amenities, very uncomfortable beds and bedding, along with a strange smell. Zero stars, do not recommend
2024년 3월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 2일
Hi Mark,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 - 괜찮아요

Rose-Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스
First got a room someone had smoked in. The staff was incredibly friendly and professional. They gave me another room quickly and it was much better. However, room was next to the pool and although pool hours ended at 10 pm I did not complain as families were having fun, but next time I would request a room away from the pool. And the breakfast area was too crowded so did not enoy or participate in the continental breakfast.
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 2일
Hi Rose-Ann,Thank you for sharing your feedback with us regarding your recent stay. We're glad to hear that our staff provided you with friendly and professional service and promptly addressed the issue with the initial room. Your comfort and satisfaction are important to us, and we're pleased that you found the second room to be much better. We understand your preference for a room away from the pool area, and we'll make a note of that for any future reservations you make with us. We'll also review our procedures to ensure that all guests have a comfortable dining experience during breakfast hours. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Sam

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lady at the desk was very polite and helpful.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Sam,We are delighted to hear that our front desk team provided excellent service during your stay. Your feedback is greatly appreciated.

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room and comfortable beds at a great rate!
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 29일
Hi William,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our rooms clean and beds comfortable. Providing a comfortable and pleasant experience for our guests at a great rate is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place close airport, and mall
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 26일
Hi Crystal,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're delighted to hear that you enjoyed your stay with us and found our hotel to be a nice place, especially given its proximity to the airport and mall. Providing convenience and comfort to our guests is our top priority, and we're glad that our location suited your needs. We look forward to welcoming you back for another enjoyable stay in the future!

6/10 - 괜찮아요

Leysa

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The property in general was pretty good. My bathroom was warn and dingy. Looked like it could have used a good scrubbing in tub/shower. My friend had stayed there and the upstairs had been renovated so maybe they haven’t gotten to the first floor yet.
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 26일
Hi Leysa,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're pleased to hear that you found our property to be pretty good overall. Your comments regarding the cleanliness and appearance of the bathroom have been noted, and we will address this with our housekeeping team to ensure that all areas of the hotel meet our high standards of cleanliness. We appreciate your understanding and patience, and we hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future

4/10 - 별로예요

Angelica

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Unkept. Looks like a cheap hotel, but was expensive. I have stayed at a Surestay before and it was nice and clean.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Angelica,We appreciate your feedback and regret to hear about your experience. We strive to provide a clean and comfortable stay for all our guests. We encourage you to reach out to our management team directly with any further concerns.

8/10 - 좋아요

M.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
TV remote didnt work. We were only able to get one channel. Sink slow to drain. Old building and doing the best they can to keep it up. Pool nice. Breakfast included and decent. Staff nice. Good location.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello M.,Thank you for sharing your feedback with us. We appreciate your kind words about our pool, breakfast, staff, and location. We are glad you had a pleasant stay despite the remote issue and slow drain - we are constantly working to improve our facilities. We hope to welcome you back in the future.

2/10 - 너무 별로예요

Elaheh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Elaheh,We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and strive to improve for all our guests.

10/10 - 훌륭해요

Allison

2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 9일
Hi Allison,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Easy access to all shopping and the highway. Only thing, 2 Best Westerns in the same vicinity so make sure you go to the correct one. Great facility and very clean
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 19일
Hi Sharon,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our hotel very clean and that you enjoyed the easy access to shopping and the highway. We appreciate your mention of the multiple Best Westerns in the area and the importance of ensuring guests arrive at the correct location. We'll look into ways to make this clearer for our guests in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

LEROY 님, New Richmond

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and seemed to be maintained well. They could use a second elevator for as many visitors as they have come. It seemed our bathroom had been remodeled recently. We loved the new shower. They could also use more parking for as many visitors as they have. We were able to find a spot on the lot. I enjoyed visiting with the staff some. They were very personable.
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello LEROY,We appreciate your detailed feedback on your recent stay. It's great to hear you found the cleanliness and maintenance to your satisfaction. Your suggestion for a second elevator and more parking space is duly noted. We're pleased you enjoyed the remodeled bathroom and had positive interactions with our staff. Your comments will be shared with our team for their awareness.

10/10 - 훌륭해요

Rob

2024년 2월에 4박 숙박함
답변 제공: Guest Relation Management 님, 2024년 4월 5일
Hi Rob,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.

8/10 - 좋아요

Pauline

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Like: The rooms and bed was comfortable. Dislike: Noisy guests...but it couldn't be helped.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Pauline,Thank you for sharing your experience with us. We are pleased to hear that you found the rooms and beds comfortable during your stay. We understand that noise from other guests can sometimes be beyond our control, but we appreciate your understanding in this matter. We hope you had an enjoyable overall stay and look forward to welcoming you back in the future.

8/10 - 좋아요

Teryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jacuzzi/hot tub was broke and roped off but other than that clean functional facilities
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 8일
Hi Teryl,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're glad to hear that you found the facilities clean and functional. We have taken note of your concern, and we'll address this promptly to ensure it's repaired and available for future guests to enjoy. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient to the Mesa communities and amenities if you have a car. Everything ok for a basic aging hotel. Didn’t go to the mall but looked deserted.
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 7일
Hi Kathleen,We're glad to hear that our hotel's location was convenient for your needs and that you found everything satisfactory for a basic stay. Your feedback is appreciated, as it helps us understand how we can better serve our guests. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the opportunity to welcome you back in the future for another convenient and comfortable stay.

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 7일
Hi Peter,Thank you for taking the time to rate your stay at Surestay Plus Hotel by Best Western Superstition Springs. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.

6/10 - 괜찮아요

AL

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Felt very uncomfortable entering premises with group of men talking in shadows on one side of property, and 2 less-than-glowing representatives (guests?)) of the property standing, smoking right outside of entrance.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 6일
Hi Al,Thank you for taking the time to share your feedback with us regarding your recent stay. We take the safety and comfort of our guests seriously, and we will address the concerns you've raised with our team to ensure a more pleasant and secure environment for everyone. Please rest assured that we are committed to creating a positive experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing a much-improved experience.

10/10 - 훌륭해요

asiah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the upstairs is too loud
2024년 3월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 5일
Hi Asiah,Thank you for your feedback regarding your recent stay at our hotel. Please know that we take noise complaints seriously, and we will take steps to address this issue to ensure a quieter environment for all our guests. Our team will look into the situation and take appropriate measures to minimize noise disturbances in the future. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more peaceful stay in the future.

8/10 - 좋아요

George

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to wait 10 minutes to check in because desk person was on phone taking a reservation. breakfast meat choice was very limited ( not enough for amount of people eating , was most always empty and eventually gave ups )
2024년 2월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 5일
Hi George,Thank you for your feedback regarding your recent stay at our hotel. We will address the check-in process with our team to ensure that all guests are promptly assisted upon arrival, and we'll also review our breakfast offerings to ensure that they meet the needs of our guests, especially during busy times. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff. Clean, quiet, safe. Close to dining and shopping. Easy parking. Can park large vehicles with trailers across parking lot.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello steven,We are pleased to hear you enjoyed our great staff and convenient location near dining and shopping. We strive to provide a clean, quiet, and safe environment for all our guests. It's great to know the parking situation met your needs, even for larger vehicles with trailers. Thank you for sharing your positive feedback with us.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel no problems whatsoever.
2024년 2월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 27일
Hi Anthony,Thank you for your feedback regarding your recent stay at our hotel. We're thrilled to hear that you had a great stay with us and encountered no problems. Providing a seamless and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. We appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Peggy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would recommend this place to anybody!!
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 27일
Hi Peggy,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.

6/10 - 괜찮아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A bit pricey for an average room but it was a very busy time with spring training and a lot of other things going on in the area. Average breakfast but quality of coffee could be improved.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello James, We appreciate your feedback on our pricing and breakfast offerings during the busy spring training season. Your input on coffee quality will be shared with the team for review and possible improvements. We hope you had a pleasant stay overall and look forward to welcoming you back for future visits.

8/10 - 좋아요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and organized
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Jennifer,We appreciate your positive feedback on our hotel's cleanliness and organization. Your satisfaction is important to us, and we strive to maintain high standards for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 - 괜찮아요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisy air conditioner which kept me up most of the night. Shower door had 2” gap at the base causing the bathroom floor to flood. Luckily I had enough towels to mop up the mess. People continually slamming the room doors and yelling, again keeping me awake until 1 pm. 3-stars is my review due to these issues
답변 제공: Manager 님, 2024년 2월 27일
Hello Jeffrey, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with the relevant teams for further review. We strive to provide a comfortable environment for all our guests and regret that we fell short of your expectations on this occasion. We appreciate you bringing these matters to our attention for improvement purposes.

4/10 - 별로예요

David 님, Woodland Hills

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello David, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns.

6/10 - 괜찮아요

Paul

출장 여행
좋아요: 직원 및 서비스
While the property is conveniently placed it is just an average 2 star hotel.
2024년 2월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 23일
Hi Paul,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Mariza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient place to stay
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 23일
Hi Mariza,Thank you for your feedback! We're pleased to hear that you found our hotel to be a convenient place to stay. Providing a convenient and comfortable experience for our guests is important to us, and we're glad that we met your expectations. We appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

Gene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 23일
Hi Gene.Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 - 훌륭해요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 19일
Hi Johnny,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

8/10 - 좋아요

Lori

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Lori,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Kristine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Kristine,We're thrilled to hear you had a fantastic experience at our hotel! Please don't hesitate to reach out if there's anything we can do to make your next stay even better.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy to find , clean and neat facility , good breakfast , will Stay here again ! Friendly staff , also .
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello David,Thank you for choosing our hotel and for taking the time to leave a review. We're thrilled to hear that you found our facility clean and easy to locate. Our team takes pride in providing friendly service and we're glad we could meet your expectations. We hope to welcome you back again soon for another pleasant stay.