객실에서 보이는 전망

더 위그웜 여행 후기

4 out of 5
더 위그웜
300 East Wigwam Blvd, Litchfield Park, AZ

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 639개" "
평점 8 - 좋아요. 1000개 이용 후기 중 185개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 95개" "
평점 4 - 별로예요. 1000개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 29개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Tobi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The newly renovated rooms are beautiful. Having stayed here many times it made our stay even better and we didn’t think that was possible. Special thank you to Brooke who, at our check in, made us feel welcomed and like true VIPs.
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 9일
Some of our guests become like family, Tobi, and we're elated to hear that you felt welcomed and valued during your recent stay! Thank you for sharing your wonderful review and perfect rating. It's terrific to hear that our fresh, elegant accommodations surpassed your expectations. We can't wait to see you again soon at The Wigwam!

8/10 - 좋아요

Kyle Robert

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort. Service at restaurants was way below expectations (45 min - 1.5 hour wait for 2 kids 2 adults meals) otherwise awesome.
2024년 3월에 4박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 4일
While we regret that our dining service was not reflective of our usual excellence, Kyle, it's wonderful to hear that you enjoyed a memorable experience with us at The Wigwam! Your comments will be used to see where retraining may be needed. Please visit us again soon!

10/10 - 훌륭해요

Jaqueline

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely nice and helpful! My kids loved the pool and hubby loved the bar at the pool. Breakfast at Red Allen’s was amazing!!!
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 4월 2일
Our team will be elated by your fantastic comments, Jaqueline! Thank you for visiting us at The Wigwam, and for your excellent rating. We love seeing families make lasting memories, and we hope it won't be long before you're back to experience it all again!

10/10 - 훌륭해요

Magda 님, Chicago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 1일
Thank you for your five-star rating, Magda! We hope to be your preferred property whenever your travels bring you to the area!

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 30일
Thank you for taking a moment to leave us this five-star rating, Mark. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 - 훌륭해요

kari

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our room, the layout of the property, the pools...but most of all we loved the tennis courts! Staying at the Wigwam was very relaxing.
2024년 3월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 28일
Kari, we love hearing from happy guests! Thank you for taking a moment to share your fantastic feedback about our beautiful property and comfortable accommodations. We hope your travels bring you back soon to The Wigwam!

8/10 - 좋아요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This resort is safe and quite . Wish they would have kept the slide .
2024년 3월에 4박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 28일
The safety and comfort of our guests are our priority, Kelly, and your wonderful comments made our day! Thank you for choosing The Wigwam for your recent getaway. We appreciate your feedback about the slide, and we hope to welcome you back soon!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 25일
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, David.

8/10 - 좋아요

Kristine 님, Laguna Niguel

2024년 3월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 4월 7일
It was a pleasure to serve as your home-away-from-home, Kristine, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

10/10 - 훌륭해요

Allan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful
2024년 3월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 14일
How wonderful to receive your perfect score, Allan! Thank you for visiting us at The Wigwam. Please return soon!

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our week of watching Division 2 college golf. We were able to rent spectator carts, enjoyed the dining options and had a great room. Be prepared for the large property and some walking but take advantage of the shuttle services. Staff was all wonderful and helpful.
2024년 3월에 6박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 11일
At The Wigwam, we aim to ensure every detail is perfect, Amy! We love knowing that your experience earned us your top score. Thank you for sharing your wonderful remarks about our excellent dining and caring team, and we hope you'll make plans to return soon!

10/10 - 훌륭해요

KATHRYN

2024년 3월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 25일
There is nothing better than earning five-stars from a valued guest! Thank you, Kathryn, and we hope to see you again soon.

10/10 - 훌륭해요

Max

2024년 2월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2024년 3월 20일
Thank you for your five-star rating, Max! We hope to be your preferred property whenever your travels bring you to the area!

10/10 - 훌륭해요

Ajanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a beautiful and tranquil environment.
2024년 2월에 4박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 26일
We love seeing our guests relax and enjoy our lovely grounds, Ajanna! Thank you for choosing The Wigwam, and for rating us so highly. Please visit us again soon for another memorable getaway!

10/10 - 훌륭해요

Jane 님, Fort Collins

2024년 2월에 4박 숙박함
답변 제공: HotelMgmt 님, 2024년 3월 21일
Thank you for taking a moment to leave us this five-star rating. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors, Jane.

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing
2024년 2월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 21일
Douglas, your short-and-sweet review made our day! Thank you for giving us your top score. We hope your plans bring you back soon to The Wigwam!

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the little casita rooms and the dining options. The main pool wasnt open but the oasis pool was decent. We loved the tennis clinics and hanging out on the grounds and at the firepits.
2024년 2월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 2월 12일
Lisa, there’s nothing we love more than seeing our guests take full advantage of the amazing activities and amenities we have to offer at The Wigwam! Thank you for rating us five stars. Please make plans to relax with us again soon!

10/10 - 훌륭해요

Maria

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional grounds. Beautiful, safe and inviting
2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 29일
We can’t ask for a more lovely review, Maria! Thank you for choosing The Wigwam for your recent getaway. Please visit us again soon for another memorable five-star experience!

10/10 - 훌륭해요

Stacey

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the style of the resort. Staff was extremely helpful.
2024년 1월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 22일
Stacey, it's great to hear that our distinctive charm surpassed your expectations! Our team will be elated by your praise. Please visit us again soon at The Wigwam for another relaxing getaway!

10/10 - 훌륭해요

Ruben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 17일
Your perfect rating means a lot to us, Ruben. Thank you and we hope to see you back soon.

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot tub wasn’t very warm
2024년 1월에 4박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 17일
Michael, we appreciate your high rating and helpful feedback! Our team will ensure that the hot tub is warm and welcoming. Please visit us again soon at The Wigwam!

10/10 - 훌륭해요

Steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So when we checked into the room we found out that the TVs weren’t working and so the maintenance staff had to come over and do a bunch of programming and add equipment to the TV so I was surprised that that room wasn’t up to speed when we checked in. I thought the staff was very good. We had room service on Saturday afternoon and it was quite tasty, and the cleanup crew did a good job of getting the room cleaned up while we were out visiting some friends on Saturday so appreciate that too.
2024년 1월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 17일
Thanks so much for staying with us at The Wigwam, Steve! We truly appreciated your patience as we made sore your TVs were working properly. Our team will be elated to know that their caring, efficient service surpassed your expectations. Please think of us when planning your next getaway!

4/10 - 별로예요

Christa

2024년 1월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 16일
We're sorry to hear your stay wasn't as exceptional as it could have been, Christa. Thank you for letting us know by your rating, we hope to have another opportunity to change your impression.

6/10 - 괜찮아요

Martin

2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
Thank you for allowing us to welcome you, however, we are disheartened that your stay did not meet our standard. We would be grateful for another chance to impress you in the future, Martin.

10/10 - 훌륭해요

Christine

2023년 12월에 4박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 25일
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Christine!

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We love the Wigwam! Great place!
2023년 12월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 9일
We love your review, Amy! Thanks so much! It was a pleasure serving you, and we hope you'll make plans to visit us again soon at The Wigwam.

10/10 - 훌륭해요

Boyang

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed staying at the Wigwam this holiday. Staff were nice, and Nick at front desk was particularly helpful!
2023년 12월에 3박 숙박함
답변 제공: HotelMgmt 님, 2024년 1월 4일
It was truly a pleasure welcoming you to The Wigwam, Boyang! Our team will appreciate your wonderful remarks and perfect score. Please think of us when planning your next getaway!

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 22일
Carol, there is nothing better than earning a perfect score from a valued guest! Thank you and we hope to see you again soon.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a wonderful and relaxing weekend get away
2023년 12월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 20일
Thanks so much for choosing The Wigwam for your recent stay, John! We love knowing that your experience earned us your top score. Please make plans to relax with us again soon!

6/10 - 괜찮아요

Natalia

좋아요: 청결 상태
Unfriendly and Cold
The room was having hot water issues. I had to call a few times throughout the day and asked them to repair the issue. They said they did after having to show up in the lobby, but when I went back to my room, the issue was not solved. When I had asked if I could be moved, there was no empathy at all, just the standard answer of "we are sold out" After having the maintenance department come back one more time and finally fix the issue, I had to stay in the room. Overall, the reception people are not very friendly and had no empathy at all for having to shower at 5 am in the morning in a freezing cold weather night. For a resort that is supposed to be top of the line, my expectations were not met. If I did not have to stay there for work, I would choose a different hotel.
2023년 12월에 3박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 20일
Natalia, your feedback is disheartening as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will be using your comments to see where retraining is needed to ensure excellent customer service going forward. Please allow us a chance to change your impression of us.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 8일
Thank you, Jeffrey, and we can’t wait to welcome you back again for another five-star stay!

10/10 - 훌륭해요

IMELDA

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love everything about Wigwam. Excellent customer service and beautiful resort
2023년 11월에 1박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 30일
We love everything about your review, Imelda! Thanks so much for relaxing with us. Our team will appreciate your comments, and we all look forward to seeing you again soon at The Wigwam!

10/10 - 훌륭해요

Liryi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My favorite resort. Excellent rooms, staff very friendly, great dining options.
2023년 11월에 6박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 30일
We can’t ask for a better review, Liryi! Thank you for sharing your five-star feedback for The Wigwam. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Alfred

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are large but could use additional seating like a small sofa or two soft chairs with ottomans Parking needs to be increased. Was especially poor with construction / renovation equipment occupying considerable parking spots
2023년 11월에 3박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 30일
Thank you for visiting us at The Wigwam, Alfred, and for your helpful feedback! During our renovations, our aim is to have minimal impact on our guests and it's disappointing to hear that we fell short of that goal. We hope you'll visit us again after the exciting updates are complete so you can fully enjoy our fresh new look!

10/10 - 훌륭해요

Clinton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place that's high class and quality, although the rooms themselves are dated they are in keeping with the atmosphere and weren't dirty or lacking anything. Will be back for sure.
2023년 5월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 30일
Thank you for staying with us at The Wigwam, Clinton! It’s great to know that our historic charm and spotless accommodations surpassed your expectations. We’re already looking forward to your next visit!

6/10 - 괜찮아요

Melissa

좋아요: 청결 상태
Bellmen were accomodating and friendly!
2023년 11월에 2박 숙박함
답변 제공: HotelMgmt 님, 2023년 11월 30일
Melissa, our team will be so excited that you appreciated their friendly care! Thank you for visiting us at The Wigwam. We hope you’ll return soon so we can work to earn another star or two.

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2023년 12월 5일
Ryan, thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will come back soon!
Super!
2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 23일
Carmen, we loved welcoming you to The Wigwam! Thanks so much for sharing your excellent review and top score. We can't wait to make more memories with you soon!

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First time
First time here and it was really nice!
2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 17일
We're thrilled that you enjoyed your time with us, Matthew! Thank you for choosing The Wigwam for your getaway, and for your perfect rating. We hope you'll make plans to visit us again soon!

6/10 - 괜찮아요

Jovita

2023년 9월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 1일
Thank you for taking the time to rate your stay, Jovita. We hope that you will come back and give us another chance to truly win you over.

10/10 - 훌륭해요

Madeleine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 10일
It's exciting to learn that you had a great stay! Please revisit soon, Madeleine!

10/10 - 훌륭해요

Mary M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the top historical resort in the USA. Charming & delightful.
2023년 9월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 10월 3일
Mary, we love knowing that our rich history and welcoming hospitality left such a positive impression on you! Thank you for choosing The Wigwam and for your perfect rating. It would be our pleasure to welcome you back soon!

10/10 - 훌륭해요

Joshua

2023년 9월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 20일
Joshua, we appreciate knowing that your visit was excellent! It would be our honor to welcome you back again!

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great facility, clean and excellent service. Room was spacious. Pool and bar were fun. We ate at Bar and Grill and food was really good. Loved the area, quiet and easy to travel to.
2023년 9월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 20일
How exciting to know that your stay with us was everything you hoped for, Tanya! Thank you for sharing your kind feedback and top score. We hope you'll make plans to relax with us again soon at The Wigwam!

10/10 - 훌륭해요

TSVETELIN

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay we will be back
2023년 8월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 14일
How exciting to know that you enjoyed your experience with us, Tsvetelin! We truly appreciate your fantastic review. See you again soon at The Wigwam!

10/10 - 훌륭해요

Tommy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 13일
Tommy, there is nothing better than earning a perfect score from a valued guest! Thank you and we hope to see you again soon.

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 13일
It's exciting to learn that you had a great stay! Please revisit soon, Sergio!

10/10 - 훌륭해요

Monica

2023년 9월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 12일
Your perfect score has brightened our day, thank you! Come back soon, Monica!

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Under remodel but have stayed here many times. Good place.
2023년 9월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 11일
It's always a delight to welcome you to The Wigwam, Jill! Thanks so much for your kind remarks and perfect score. We hope you'll visit us again soon once our updates are complete!

4/10 - 별로예요

Jason

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is not our first stay at this property. We understand that there is remodeling going on HOWEVER the room we were given had obviously been sitting empty for quite some time. We had no housekeeping services (2 night stay) and we had no phone line in the room. We were charged $200 for a dinner we never had (they did rectify). It simply felt like we were put in some kind of forgotten building of the resort. It wasn’t anywhere near the service we are used to at this resort and it’s a shame. We hope this is temporary and will be rectified once all of the remodeling is done.
2023년 9월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2023년 9월 11일
Jason, please be assured that your experience is not reflective of our exceptional hospitality, and we apologize for your frustration. Had our team been made aware of your concerns, we would have made every effort to resolve these issues or provide accommodations that better met your needs. Please make return plans soon so you can fully enjoy our fresh new look!