Dear Mr/Ms. YOONHWAN,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We appreciate again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Thi Dang (Ms. ) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Ms. Yunkang,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. SuyoungmXin Chao, from SOL by Meliá Phu Quoc!Thank you for choosing our hotel and becoming part of your holidays during your time on the lovely island of Phu Quoc. We appreciated your time and effort to share to us your recent experience with us. We valued your compliments on our service and facilities. Rest assured that we will be doing our utmost to provide a superior guest experience.Meanwhile, we notice that in some areas we had lapses during your stay. We would appreciate it if you could share further information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable for us to serve you even better in the future.We are looking forward to welcoming you again in the future and experiencing the innovations with our service and facilities.Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Wonok,Xin Chao, from SOL by Meliá Phu Quoc!Thank you for taking the time to tell us about your recent experience in our hotel. I am sorry that your experience did not meet your expectations. On behalf of SOL by Meliá Phu Quoc, please allow us to express our sincerest apologies.At SOL by Meliá Phu Quoc, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate that you shared your concern with us, and it is our hope that you will give us the opportunity to serve you better in the near future.Sincerely YoursNguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. Minhyeok,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Ms. HYUN JOO,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear YOUNG GI,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear BOMI,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Jungin,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours,Nguyen Tuan Anh (Mr.)Assistant Guest Experience ManagerSOL by Meliá Phu Quoc

Dear Mr/Mrs. Giyeol, Xin Chao, from SOL by Meliá Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We wish you a very happy and prosperous Lunar new year. Stay safe and beat the Pandemic season with new year energy. Thank you once again for your feedback and we look forward to welcoming you again in Phu Quoc Island. Sincerely Yours. Mr. Nguyen Guest Experience Officer SOL by Meliá Phu Quoc

Dear Mr/Mrs. Eung Suc, Xin Chao, from SOL by Meliá Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Tam Ngo (Ms.) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Valued Guests, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we notice that in some areas we had lapses during your stay. We appreciated if you can share further some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Operations Manager SOL by Meliá Phu Quoc

Dear Valued Guests, Xin Chao, from SOL by Meliá Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Lance Navarra Leong (Mr.) Operations Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we notice that in some areas we had lapses during your stay. We appreciated if you can share further some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we notice that in some areas we had lapses during your stay. We appreciated if you can share further some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! On behalf of us all at Sol Beach House, we would like to thank you for choosing to stay with us and for providing feedback. Would you mind if you can explain further your experience especially in which areas you felt that we are short and failed to meet your expectations? Your comments are greatly appreciated and will help ensure the services provided to the highest quality. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we notice that in some areas we had lapses during your stay. We appreciated if you can share further some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we appreciated that you shared to us some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for taking the time to tell us about your recent experience in our hotel. I am sorry that your experience did not meet your expectations. On behalf of Sol Beach House Phu Quoc, please allow us to express our sincerest apologies. At SOL by Meliá Phu Quoc, we strive to provide a superior service experience for every guests. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate that you shared your concern to us and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we appreciated that you shared to us some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Melia Phu Quoc! We are enorrmously grateful that overall you had an incredible experience during your stay with us. It is a joy from our hearts that we able to MAKE YOUR HOLIDAYS FRESH. Thank you for such a wonderful feedbakc about our services and facilities. We are all excited to welcome you back in the near future as one of our delighted guests and by this time experience the innovations with our services and facilities. FEEL THE MOOD with us one more time. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Melia Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we appreciated that you shared to us some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from SOL by Meliá Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we notice that in some areas we had lapses during your stay. We appreciated if you can share further some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guest, Xin Chao, from YOUR HOUSE ON THE BEACH! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Oksana (Ms.) Guest Relations Manager Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from YOUR HOUSE ON THE BEACH! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Oksana (Ms.) Guest Experience Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at Sol Beach House are of the highest quality. We are so pleased that you're enjoying your holiday! We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from YOUR HOUSE ON THE BEACH! You cannot imagine how grateful we are knowing that overall you had a wonderful time with us. Thank you for sharing to us such a wonderful feedback. Thank you for all the compliments with our services and facilities. Specially mentioning our staff name Khu Ong, we will be extending your compliments to him. At Sol Beach House Phu Quoc, MAKING YOUR HOLIDAYS FRESH is our priority and we are very delighted we able to do so. We cannot wait to welcome you again in our hotel and FEEL THE MOOD with us one more time with the innovations with our services and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! On behalf of us all at Sol Beach House, we would like to thank you for choosing to stay with us and for providing feedback. Would you mind if you can explain further your experience especially in which areas you felt that we are short and failed to meet your expectations by sending an email at gem@solbeachhousephuquoc.net? Your comments are greatly appreciated and will help ensure the services provided to the highest quality. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from YOUR HOUSE ON THE BEACH! Thank you for taking the time to tell us about your recent experience in our hotel. I am sorry that your experience did not meet your expectations. On behalf of Sol Beach House Phu Quoc, please allow us to express our sincerest apologies. At Sol Beach House Phu Quoc, we strive to provide a superior service experience for every guests. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate that you shared your concern to us and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc. We appreciated your constructive feedback specially giving us an excellent rate after your recent stay in our hotel. We are very delighted that during this time, we able to render superior guest service experience for you. On the other hand, we are saddened for some lapses you experience regarding the cleanliness in our hotel. We are more than happy if you can share more information about this areas and your insights will be valuable for us to improve our service and facilities in the near future. At Sol Beach House Phu Quoc, we aim to render quality of service and we valued every feedback from our guests. We are looking forward to welcome you again in our hotel on your next visit to Phu Quoc island and we are hoping that by this time we will serve you even better with our innovations. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! Thank you for taking the time to tell us about your recent experience in our hotel. I am sorry that your experience did not meet your expectations. On behalf of Sol Beach House Phu Quoc, please allow us to express our sincerest apologies. At Sol Beach House Phu Quoc, we strive to provide a superior service experience for every guests. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate that you shared your concern to us and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. On the other hand, we notice that in some areas we had lapses during your stay. We appreciated if you can share further some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Manager Sol Beach House Phu Quoc

Dear our Valued Guest, warmest greetings from Sol Beach House Phu Quoc. Thank you for choosing us and sharing your experience. It`s a proud of us to get such a high rate from you. Your satisfction is the major priority here in YOUR HOUSE ON THE BEACH. Hopefully looking forward to meet you again here or any other Melia International Hotel. Best Regards, Oksana Ustiuzhina Guest Experience Department Sol Beach House Phu Quoc

Xin Chao dear Se Yein On, I`m Oksana Ustiuzhina from Guest Experience Department of Sol Beach House Phu Quoc. Thank you so much for choosing us and trusting us your vacations. We are more than happy to know that you had an enjoyable stay with us. Thank you once again for your valuable time taken to share your experience. Hopefully looking forward to meet you again in YOUR HOUSE ON THE BEACH. Best Regards, Oksana Ustiuzhina Guest Experience Department Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! Thank you for taking the time to tell us about your recent experience in our hotel. I am sorry that your experience did not meet your expectations. On behalf of Sol Beach House Phu Quoc, please allow us to express our sincerest apologies. At Sol Beach House Phu Quoc, we strive to provide a superior service experience for every guests. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate that you shared your concern to us and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we noticed that in some areas we had lapses during your stay. We appreciated if you can share further some information in which you think we failed to meet your expectations and you are not satisfied enough. These insights will be valuable in order for us to serve you even better in the future. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience. Meanwhile, we wil appreciate if you can share some suggestions in which you think we can improve further. These insights will be valuable in order for us to serve you even better in the future. We are looking forward to welcome you again in the future and experience the innovations with our service and facilities. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc. Thank you so much for your stay in our Hotel. We hereby highly appreciate your comments and suggestions. It is a pleasure to hear from you and your constructive feedback and this is the only way for us to upgrade our facilities, to improve our service and to make sure our staffs can do better to reach your expectation. We will be looking forward to your next arrival in a soon future and show you our improvement and I would thank you not to hesitated to contact us if we could have any further assistance. Sincerely Yours, Oksana Ustiuzhina Guest Experience Department Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! Thank you for taking the time to tell us about your recent experience in our hotel. I am sorry that your experience did not meet your expectations. On behalf of Sol Beach House Phu Quoc, please allow us to express our sincerest apologies. At Sol Beach House Phu Quoc, we strive to provide a superior service experience for every guests. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate that you shared your concern to us and it is our hope that you will give us the opportunity to serve you better in the near future. We will appreciate if you can provide more information about your check-in experience which lead you not to satisfy with our service. Your feedback are highly appreciated and we will keen into it on how to improve our service to meet eevry guests' needs and satisfactions. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! We are tremendously grateful that after your recent stay in our hotel, you felt terrificly satisfied with our service and facilities. Thank you for sharing to us about your experience. At Sol Beach House Phu Quoc, we want all of our guests to have a FRESH HOLIDAYS and we are very grateful that we are succesful in doing so. We appreciated that you like our swimming pool and our private beach. For sure your friends are very envious on this trip of yours. YOUR HOUSE ON THE BEACH are expecting to have another memories with you in the future. You are always welcome to come back and enjoy your holidays with us. Keep on mind that LIFE IS BETTER WITH FLIP FLOPS at Sol Beach House Phu Quoc. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! We are very happy to welcome you to YOUR HOUSE ON THE BEACH as one of our priviliged guests during your holidays in the beautiful island of Phu Quoc. Thank you for the compliments you shared to us after your recent experience with us. We are very grateful that you love our meals offered and we able to meet you gastronomic satisfaction. We are sorry if you experienced some lapses during your stay in our hotel. We are more than happy if you can explain further in details in which areas you think that we failed to meet your expectations. At Sol Beach House Phu Quoc, we strive to provide a superior service experience for every guests. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Feel free to contact us if you need further assistance and we will be more than happy to assist you. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Valued Guest, Xin Chao, from Sol Beach House Phu Quoc! We are very grateful that overall you had a wonderful time in our hotel during your holidays in the lovely island of Phu Quoc! We would like to extend our deepest gratitude for the compliments you shared to us with our rooms, cleanliness of our rooms, our swimming pool and with our Beach Bar. It is nice to know that we are able to MAKE YOUR HOLIDAYS FRESH on this occasion. On the other hand, we would like to say sorry if some aspects of your stay, we are not able to meet your satisfaction. Rest assured that we will be doing our utmost in creating an incredbile experience for our guests. Your feedback are much appreciated this time. We are still looking forward to have more opportunity with you and experience our innovations in our service and facilities in the near future. Feel free to contact us if you need further assistance and we will be more than happy to assist you. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Sang Kyu, Xin Chao, from Sol Beach House Phu Quoc! We are enormously happy to receive such a wonderful feedback from your end after your recent stay in our hotel. Thank you for choosing us during your holidays in the beautiful island of Phu Quoc. We are very delighted to know that overall you had an incredible experience with us. Thank you for the compliments you shared regarding with our hotel location, with our swimming pool, with our beach and with our food. At Sol Beach House Phu Quoc, we want to make sure that the service and facilities we are providing for our guests are in its superior level. On the other hand, we are very sorry for the inconvenience you experience with the water pressure in your room. Did you report this issue to our hotel during your stay? We also valued your feedback about the service in our restaurants. We will take note about this and this is the only way for us to improve with our lapses in our hotel. Meanwhile, feel free to contact us if you need further assistance and we will be more than happy to assist you. You are always welcome to come back to YOUR HOUSE ON THE BEACH. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear seong mi, Xin Chao, from Sol Beach House Phu Quoc! It is an overwhelming to know that overall you had a wonderful time in our hotel. Thank you for spending your time to share how your experience went through to your fellow travelers. We appreciated your effort on this occasion. We would like to extend our deepest gratitude for all the compliments you shared to us. We are very delighted that we are able to meet your expectations and you are totally satisfied with the service and facilities we have specially with our swimming pool, with our breakfast, with our pool bar and with our hotel decoration. Rest assured that we will be focusing farther in providing a superior experience for our guests. Meanwhile, feel free to contact us if you need further assistance and we will be more than happy to asisst you. FEEL THE MOOD with SOL BEACH HOUSE PHU QUOC! Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc

Dear Sir / Madame, Xin Chao, from Sol Beach House Phu Quoc! Thank you for sharing your insights with us after your recent holiday on the lovely island of Phu Quoc! We appreciated your compliments with our kindness, with our swimming pool, with our beach and with our room. We are happy to know that on these areas, we were able to meet your expectations and you are satisfied. On the other hand, we are sorry if you find that our food price is far beyond what you are expecting for. We already innovated our food price in accordance with our guests' requirements and needs. And in fact, we also have promotion for our guests wherein they can avail during their stay in our hotel. Did you consider our Dine Around Voucher or All Inclusive Package while you are in our hotel? Meanwhile, feel free to contact us if you need further assistance and we will be more than happy to assist you. We are looking forward to welcome you back to YOUR HOUSE ON THE BEACH. Sincerely Yours, Lance Navarra Leong (Mr.) Guest Experience Department Sol Beach House Phu Quoc