바(숙박 시설 내)

낌 호아 리조트 여행 후기

3 out of 5
낌 호아 리조트
88/2 Tran Hung Dao, Phu Quoc, Kien Giang

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 97개 이용 후기 중 25개" "
평점 8 - 좋아요. 97개 이용 후기 중 43개" "
평점 6 - 괜찮아요. 97개 이용 후기 중 18개" "
평점 4 - 별로예요. 97개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 97개 이용 후기 중 0개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

10/10 - 훌륭해요

SANGBUM

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함

8/10 - 좋아요

byungik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 3박 숙박함

10/10 - 훌륭해요

JEONGHUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 최고의 숙소
해변에 바로 붙어있는 숙소 입니다. 관리 잘 되고 있고 청결합니다. 실외수영장도 매일 관리를 하고 있어서 항상 깨끗했고, 안전관리원으로 보이는 직원이 항상 상주하고 있습니다. 방은 종류별로 차이점은 있겠으나 깨끝하고 냉방이 양호해서 잠자고 싰기에는 적당합니다. 조식은 쌀국수와 간단한 부폐로 먹을만 합니다. 해변에 있는 바도 저렴하고 주방장이 퇴근하는 9시 이전까지는 맛있습니다. 케이블카 셔틀, 버스투어, 빈펄 셔틀 정류장이 걸어서 5분 이내에 있고, 야시장은 차로 5분정도 거리 입니다.
2019년 5월에 3박 숙박함

8/10 - 좋아요

지현

답변 제공: Customer Service 님, 2018년 4월 11일
Thank you for your feedback! We hope you will have a good vacation!

10/10 - 훌륭해요

sangmin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다시 방문 하겠어요
위치,전용비치,야외수영장 모두 좋았어요
답변 제공: Customer Service 님, 2018년 2월 21일
Dear Mr Sangmin! Greeting from Kim Hoa Resort! Thank you for taking the time to share your review with us about your vacation. First of all, we so happy to hear that you have enjoyed your staying. We believe your feedback is very useful for those who are planning to choosing our resort for their vacation. We are also very thankful for your kindness to write and share your review for us which is very important for our further improvement. We will very happy to have another chance to welcome you again soon. Surely, there will be better services and more comfortable staying with us on your next vacation. Respectfully yours

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 최고
일단 위치가 좋았습니다. 리조트와 비치가 연결되어있고, 야시장도 걸어가기에 괜찮은 거리이고요. 공항으로 무료 픽업 및 데려다주는 것까지 해주셔서 아주 편하게 잘 있다 갑니다. 럭셔리한 리조트들과는 뭐 비교하기 그렇지만 가격대비 최고라고 생각해요. 있을 거 다 있고, 침구도 깨끗하고, 다만 수영장 공사 중이어서 시설 이용을 못한 것은 아쉽네요 공사에 대해서는 미리 언지가 안되어있었고요. 스탭들이 모두 친절하시고, 영어도 잘 통하고 좋았습니다. 하루 택시 빌려서 일일 투어하는 것도 택시 기사와 직접 연락해주셔서 구해주셔서 저렴한 가격에 잘 했습니다. 이래저래 저희 가족들은 다 만족했고요. 아침식사는 뭐 대단한건 없고, 그냥 적당했어요. 메뉴는 매일 조금씩 바뀌는듯했지만 뭐 까다롭지 않으시면 만족할만 합니다. 재방문 의사있어요.
2017년 11월에 2박 숙박함
Thanks you very much! We are so happy to hear you have enjoyed your stay with us. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. Thank you again for taking time to share your experience of Kim Hoa resort on line. We are looking forward to welcome you soon with a better vacation.

8/10 - 좋아요

JEONGMIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
바다와 인접한 최고의 리조트
비치프론트룸은 바다와 바로 인접해있어 휴양을 즐기기에 최고입니다. 방도 최고는 아니지만 깨끗하고 넓은 편입니다. 방바로앞에 썬배드가 있고 몇걸음 더나가면 비치에도 썬배드가 있어 바다를 보며 휴식을 취하는데 이보다 좋을 수 없습니다. 즈엉동까지는 좀 걸어야하지만 그리멀지않고 오토바이렌트를 한다면 아주가까운거리입니다. 바다와의 인접성 + 즈엉동까지의 거리 + 저렴한 가격 등을 생각해서 여기를 선택했는데 정말 만족스러웠습니다. 조식은 뭐 쏘쏘~
답변 제공: General Manager 님, 2017년 2월 4일
Dear Ms JEONGMIN Thanks for choosing Kim Hoa Resort for yours staying. Thanks for taking the time to post a review on your recent stay. Thank you so much for yours many wonderful commends. We are delighted that the resort met your expectations in many ways. Looking forward to welcome you back here visit us soon, stay well.

6/10 - 괜찮아요

Ping

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

yukiko

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

8/10 - 좋아요

Tiet

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff is polite and couteous. The facility location is beautiful in a quiet area. However the building is old and lack maitenance and it would be nice if !they clean the elevator once awhile!
2023년 11월에 5박 숙박함

6/10 - 괜찮아요

Minela

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Les chambres pas propres, des moustiques partout dans la chambre, une odeur d’humidité beaucoup trop présente, une literies pas confortables du tout. Les seuls points positifs de l’hôtel sont la piscine, l’accès à la plage et la position de l’hôtel !
2023년 11월에 1박 숙박함

8/10 - 좋아요

Nazarenko

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We celebrated my sons birthday while staying at Kim Hoa and the staff made him feel so special. Thank you!
2020년 2월에 4박 숙박함

10/10 - 훌륭해요

massimo 님, genova

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
personale fantastico e cordiale.. camere un po da rimodernizzare .. posizione fantastica a 10 a piedi dal night market .. esci sulla via principale dove si trova l hotel ed e pieno di ristoranti e locali per passare la serata.. nel complesso molto bello
2020년 1월에 8박 숙박함

10/10 - 훌륭해요

Susanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kim Hoa
Skulle finnas fler solstolar. En del mosaikplattor i poolen behöver lagas. Vänligt och proffsigt bemötande av personalen. Fräscha offentliga toaletter.
Poolen
Omelett, ägg och pannkakor på beställning.
Frukost
Innergården
2020년 1월에 7박 숙박함

8/10 - 좋아요

Ricky

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend
Lots of people have commented that the beds are hard, they are firm but no different to other hotels we stayed in Vietnam and had no difficulty with sleep. The food is what you would expect from any vietnamese hotel, if you are expecting a traditional full English then you need to stay in Europe. Our stay was very pleasant and would recommend this hotel to family and friends. Plenty of nice restaurants within walking distance of the hotel with lots of western & vietnamese meals. Beach and pool area very clean. Only worry was the hotel wanting to keep passports at check in and not just taking a copy like other hotels we stayed in elsewhere in Vietnam.
2019년 12월에 5박 숙박함
답변 제공: Ngoc Mo 님, 2020년 1월 7일
Thank you so much for taking the time to share your experience at Kim Hoa Resort Phu Quoc. All staff at Kim Hoa resort understand that listen to guest to improve service is our responsibility for everyday and your review is truly a big gift for us. We hope that we can have another opportunity in the future to improve and provide you with the enjoyable experience that you are expecting. We look farward to welcoming you back soon.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hoa
Fint lille hotel i strandkanten. Gode værelser men meget hårde madrasser.
2019년 12월에 2박 숙박함
답변 제공: Ngoc Mo 님, 2020년 1월 1일
Daer Sir/madam, Thank you so much for taking the time to share your experience at Kim Hoa Resort Phu Quoc. All staff at Kim Hoa resort understand that listen to guest to improve service is our responsibility for everyday and your review is truly a big gift for us. I regret, we use latex mattresses, so it may not be familiar to you, but it is quite popular in VIet Nam. We hope that we can have another opportunity in the future to improve and provide you with the enjoyable experience that you are expecting. We look farward to welcoming you back soon.

10/10 - 훌륭해요

Nick 님, Melbourne Australia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, Resort staff friendly and helpful. Value for money.Happy to stay at the Kim Hoa Resort again
2019년 12월에 10박 숙박함
답변 제공: Ngoc Mo 님, 2019년 12월 25일
Dear Nick, Thank you very much for your kind review. We strive to provide the best service possible to all our customers so we are super pleased that you had a fantastic experience with us. Thank you for your recommendation and we hope that you will return for another memorable stay in the future. Best wishes,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
舊式酒店,前台有禮,十二時到已有房,check in and out 好快,泳池及沙灘一流,機場酒店接送準時,早餐OK.
2019년 12월에 1박 숙박함
답변 제공: Ngoc Mo 님, 2019년 12월 25일
Dear Sir/madam, Thank you so much for taking the time to share your experience at Kim Hoa Resort Phu Quoc. All staff at Kim Hoa resort understand that listen to guest to improve service is our responsibility for everyday and your review is truly a big gift for us. We hope that we can have another opportunity in the future to improve and provide you with the enjoyable experience that you are expecting. We look farward to welcoming you back soon. Best regards, Ngoc Mo

10/10 - 훌륭해요

Indy Jamilla Kromodikoro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 3박 숙박함

10/10 - 훌륭해요

louise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super dejligt hotel med perfekt beliggenhed. Vi er en familie med 2 børn (7og 11år) men værelset bestod kun af en dobbeltseng og en enkeltseng, selvom vi havde bestilt til 4 personer. Vi måtte derfor betale 1500kr for en ekstra opredning i 7 nætter.
2019년 10월에 6박 숙박함

10/10 - 훌륭해요

louise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함

8/10 - 좋아요

SHULING

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 4박 숙박함

4/10 - 별로예요

Tracy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
unacceptable room
the resort location & overall outlook is fine. but the room & decoration are too old & not clean & neat that quite smelly
2019년 8월에 2박 숙박함
답변 제공: Kim Hoa Resort 님, 2019년 9월 12일
Have a wonderful day, Mr. /Ms.! Thank you for staying with us and posting your review. Thanks for your kindness to write and share kind review for us which is very important for our further improvement. We do hope that we would have another chance to welcome you again in our resort in the future. Best wishes for you and your family!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel, great location, great food and staff!
What an amazing place. The staff, food and room was great. The manager, called himself, "The Big Black Dragon", not making this up, was spot on with everything. We checked into the bungalow on the beach, had an issue with the AC (was not cooling the room). We moved to a room in the main building, almost froze to death, it was great with 34C temp and 99% humidity. Will stay here again in December 2019.
2019년 5월에 2박 숙박함
답변 제공: Anna Truong 님, 2019년 6월 21일
Dear Mr.Michael, Thank you for your stay and putting the effort into writing this review. We truly appreciate your compliment and regret that your experience at our resort was not really perfect. Our technical department handled the air conditioner problem shortly after. We wish you health, happiness and look forward to welcoming you back in the near future. Kind regards,

8/10 - 좋아요

Stephan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Strandhotel
Das Hotel hat alles was ein Hotel haben muss. Jedoch hatten wir viele Moskitos im Zimmer und kein Schutznetz im Zimmer. Weiter ist es verboten auf dem Balkon die Wäsche zu trocknen .
2019년 4월에 2박 숙박함
답변 제공: customerservicekimhoaresort 님, 2019년 5월 8일
Have a wonderful day! First of all, thank you very much for choosing our resort to enjoy the precious days of your vacation and posting your review. Kindly accept our apologies that you did not have a pleasant stay due to the factors mentioned in the review. We are so sad to know that our team did not make you satisfied with the problems you mentioned. We will take note seriously and check again your problems. We assure you that your valuable feedback will certainly help us in further improving and our service highlighted in your feedback. Hope that we will have an another chance to welcome you a better Kim Hoa. Surely, there will be better services and more comfortable staying with us on your next vacation. Warm regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 3박 숙박함
답변 제공: Customer service 님, 2019년 6월 13일
Have a wonderful day, Mr. /Ms.! Thank you for staying with us and posting your review. We are delighted that the resort met your expectations. We are so happy that we could offer you our great service and hopefully we were also able to create some memorable moments throughout your stay. Thanks for your kindness to write and share kind review for us which is very important for our further improvement. We do hope that we would have another chance to welcome you again in our resort in the future. Best wishes for you and your family!

8/10 - 좋아요

Franck-olivier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
MERCURE Bangkok Makassan
Procedure de checkout trop longue et compliquée . Pas assez de gel douche et de champoin pour 2 . Trop loint des transports en communs pour y aller a pieds du a la température. Et la navette gratuite qui peu vous y déposer de part que toute les 30 minutes. Et au retour pas de navette. Donc c est un peu trop compliqué pour bouger. La zone en herbe autour de la piscine n est pas suffisamment nettoyé régulièrement. J avais pleins de mégots de cigarettes autour de mon transate par terre. Sinon le lit est très très bon. Les chambre sont moderne et confortable mais comme souvent manque des étagères pour poser les vêtements.
2019년 1월에 5박 숙박함
답변 제공: customerservicekimhoaresort 님, 2019년 3월 21일
Have a good day Mr.Franck! We are delighted to hear such a positive review form your recent visit and your experience with us and it is imperative to have such a wonderful experience when enjoying precious days of your vacation. Please accept our sincere apologies for any inconvenience may have caused during your stay. I sent your mentions too to all head department to awareness and focus. We are also very thankful for your kindness to write and share this review for us which is very important for our further improvement. We will very happy to have you as a guest again soon. All best wish to you and your family. Thanks for your valuable time and warmest regards

8/10 - 좋아요

ATSUSHI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ビーチ
ホテルにプライベートビーチがあり、1日をゆっくり過ごすには最高の立地。しかしビーチが少し狭いかな。 少し歩くとレストランがたくさんあり、ナイトマーケットにもタクシーで20000ドン程度。 少し価格は高いですが、ビーチ沿いの部屋にすれば良かったです
2019년 3월에 3박 숙박함
답변 제공: customerservicekimhoaresrt 님, 2019년 4월 1일
Good afternoon, Mr.Atsushi! First of all, thank you very much for choosing our resort to enjoy the precious days of your vacation. We are delighted to hear that you were happy on your recent visit with helpful staffs. We are also very thankful for your kindness to write and share this long review for us which is very important for our further improvement. We assure you that your valuable feedback will certainly help us in further improving and enhancing our service highlighted in your suggestions. Have a great day and we wish you a year full of blessings, joy and goodness. We would love to welcome you again anytime to our resort. With best regards,

10/10 - 훌륭해요

PhilipdeRidder 님, Soest , Netherlands

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ligging is perfect. Je wandelt zo de zee in. Strand is witzand en wordt schoon gehouden. Zwembad ook goed en schoon. Bar van resort aan het strand, wordt echter niet heel goed geexploiteerd (er is meer uit te halen). De staff is vriendelijk en op de belangrijke posities beheerst men de Engelse taal. Kamer werd goed schoon gehouden en voorzieningen waren goed (tv, wifi en koelkastje). Gewoon een uitmuntende prijs/kwaliteitsverhouding!
2019년 2월에 5박 숙박함
답변 제공: customerservicekimhoaresort 님, 2019년 3월 6일
Good afternoon Mr.Phillip! First of all, thank you very much for choosing our resort to enjoy precious days of your vacation and taking the time to share your amazing review with us. Your feedback on our various facilities and services are well received and greatly appreciated and we are glad to hear that you had an enjoyable and comfortable stay with us at the resort. Your comment on our service will certainly motivate all of our team to continue to provide great hospitality experience for all of our guests. We look forward to welcoming you and your family again soon for your next stay with us and we wish you have a wonderful day! With best regards.

8/10 - 좋아요

Mia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean resort with great service
Friendly staff, clean and well kept resort on a nice beach. Close to lots of great restaurants and a short walk to the night market. Only complaint is that the bed was quite hard!
2019년 1월에 2박 숙박함
답변 제공: customerservicekimhoaresort 님, 2019년 1월 25일
Good afternoon from Kim Hoa resort! We are delighted to hear such positive feedback from your recent visit and your experience with us. That’s imperative to have such a wonderful experience when enjoying your vacation at Kim Hoa Resort. You also mentioned about hard bed. We’ve noted, at Kim Hoa we have two types of the mattress for the bedroom, Kim Dan mattress for Standard room there is one of the best brand in Viet Nam, and rings mattress for Superior room and Bungalow room. During your stay please contact us any time for further assistance, we can set up an extra bed sheet or change to a softer bed if there are available. We do hope your experience on these occasions will not stop you from considering us in the future. Warmest regards

8/10 - 좋아요

Tomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra strandsotell
Bra hotell med trevlig personal. Bra mat på frukosten och även i deras bar som låg på stranden. De enda dåliga är väl att de inte fanns gym men då kan man simma istället!
2019년 1월에 6박 숙박함
답변 제공: customerservice 님, 2019년 2월 15일
Dear Mr.Tomas! Good afternoon from Kim Hoa resort! We are delighted to hear such positive feedback from your recent visit and your experience with us. That’s imperative to have such a wonderful experience when enjoying your vacation at Kim Hoa Resort. If there is anything we can do further to assist you in your future visit us, kindly do not hesitate to contact me anytime and we will revert to you with pleasure the soonest. Thanks once again and looking forward to welcoming you soon. Warmest regards

8/10 - 좋아요

Urs 님, Thun

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schönes Bungalow, Massage direkt am Strand. Relativ ruhig, wären da nicht Bauarbeiten gewesen. Freundliches u hilfsbereites Personal. Grosse Auswahl beim Frühstück.
2019년 1월에 7박 숙박함
답변 제공: customerservice 님, 2019년 2월 15일
Dear Mr.Urs! Good afternoon from Kim Hoa resort! We are delighted to hear such positive feedback from your recent visit and your experience with us. That’s imperative to have such a wonderful experience when enjoying your vacation at Kim Hoa Resort. If there is anything we can do further to assist you in your future visit us, kindly do not hesitate to contact me anytime and we will revert to you with pleasure the soonest. Thanks once again and looking forward to welcoming you soon. Warmest regards

8/10 - 좋아요

cheng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
房间很一般,海滩还不错,价格略贵
2019년 1월에 1박 숙박함
답변 제공: Kim Hoa Resort 님, 2019년 1월 12일
Hi Mr./Ms. ! Thank you very much for choosing our resort to enjoy precious days of your vacation. We are delighted to hear that you happy on your recent visit. We are also very thankful for your kindness to write and share this positive review for us which is very important for our further improvement. Thanks once again and looking forward to welcome you soon at Kim Hoa resort.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2018년 12월에 2박 숙박함
답변 제공: Kim Hoa Resort Phu Quoc 님, 2019년 2월 27일
Dear Mr. /Ms. Greeting from Kim Hoa Resort! Thank you for taking the time to share your review with us on our page. We so happy to hear that you have enjoyed with your vacation. However, we still have things that do not satisfy you. Please accept our apology for any inconvenience have caused you. Thank you so much for your feedback, we assure you that your valuable feedback will certainly help us in further improving and our service. We do hope that we would have another chance to welcome you again in our hotel in the future and would be definitely memorable experiences for you. All best wish to you and your family!

6/10 - 괜찮아요

Magnus

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotel har bra läge och fin pool. Väldigt få solstolar/sängar på soldäck och strand. Frukost var sådär, för lite frukt och annat att välja bland. Omelett och nudelsoppan var dock toppen. Shuttle från/till flygplats fungerade bra. Väldigt mycket ryssar boende på hotel under vår vistelse, vissa skötte sig, andra inte.. Vi fick ett väldigt sunkigt rum när vi checkade in men efter påpekande att vi ej ville ha detta fick vi annat rum som var ok. Inget varmvatten i dusch på morgonen eller när solen ej var framme, det blev kallduschar som gällde. Tog några bilder på dusch i första rummet som vi fick..
2018년 12월에 5박 숙박함
답변 제공: customerservicekimhoaresort 님, 2019년 1월 9일
Have a wonderful day! First of all, thank you very much for choosing our resort to enjoy precious days of your vacation and posting your review in our page. Kindly accept our apologies that you did not have a pleasant stay due to the factors mentioned in the review. We are so sad to know that our team did not make you satisfy with the problems you mentioned. We will take note seriously and check again your problems. Your feedback on our various facilities and services are well received and greatly appreciated. We assure you that your valuable feedback will certainly help us in further improving and our service highlighted in your feedback. Hope that we will have a second chance to welcome you a better Kim Hoa. Surely, there will be better services and more comfortable staying with us on your next vacation. Warm regards

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Kivikova sänky, 2 kertaa viikon aikana saimme lämmintä vettä suihkusta, huoneissa ei minkäänlaista äänieristystä jolloin aamulla kaikki äänet herättävät melkoisella varmuudella. Rannalla ja altaalla todella vähän aurinkotuoleja jolloin jos yhdeksän jälkeen rannalle menee, ei ole enää vapaata tilaa.
2018년 12월에 6박 숙박함
답변 제공: customerservicekimhoaresort 님, 2019년 1월 9일
Have a wonderful day! First of all, thank you very much for choosing our resort to enjoy precious days of your vacation and posting your review in our page. Kindly accept our apologies that you did not have a pleasant stay due to the factors mentioned in the review. We are so sad to know that our team did not make you satisfy with the problems you mentioned. We will take note seriously and check again your problems. Your feedback on our various facilities and services are well received and greatly appreciated. We assure you that your valuable feedback will certainly help us in further improving and our service highlighted in your feedback. Hope that we will have a second chance to welcome you a better Kim Hoa. Surely, there will be better services and more comfortable Warm regards

8/10 - 좋아요

Elena

2018년 11월에 13박 숙박함
답변 제공: customerservicekimhoaresort 님, 2018년 12월 3일
Good afternoon from Kim Hoa resort! We are delighted to hear such a positive feedback from your recent visit and your experience with us. That’s imperative to have such a wonderful experience when enjoying your vacation at Kim Hoa Resort. Thanks once again and looking forward to welcome you soon. Warmest regards

10/10 - 훌륭해요

Bostjan

Ok
2018년 11월에 2박 숙박함
답변 제공: Customerservicekimhoaresort 님, 2018년 11월 29일
Good morning from Kim Hoa resort! Thank you so much for your choosing us to stay in your previous stay. We are delighted to hear such a positive feedback and recommendation from your recent visit and your experience with us. Thanks once again and looking forward to welcome you soon. Warmest regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Manglende liggestole
Under vores ophold havde de travlt med at renovere og der var derfor en del støj. Men det mest irriterende var, at der ingen liggestole var ved poolen, og de få der var ved stranden var optaget med håndklæder trods dette frabedes...
2018년 11월에 5박 숙박함
답변 제공: customerservice 님, 2018년 11월 20일
First of all, we were so pleased to hear from you. We are so sorry for the disturbance you have experienced cause of loud from renovation team. We'll control and minimize loud, work also have late starting time. Because of the high season, we added some loungers but some guest put their towel on the lounger to keep their seat, and some strangers also use our loungers, it makes you uncomfortable. We have also tried to solve this problem by hanging the notice board. We’re trying to impove the quality of service and hope that we will have an another chance to welcome you a better Kimhoa. With best regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great stay!
Diem, front desk employee, was great. So was Don—she had amazing English & was very helpful w/trip. Breakfast was great-so we’re massages on beach. A bit of garbage on beach. Town was close; unfortunately, I thought it would be a town & not a small city. It seems that the island struggles to keep up with growth. I would recommend staying here!
2018년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2018년 3월 31일
Warmest greeting from Kim Hoa Resort! First of all, thank you very much for choosing our resort to enjoy precious days of your vacation and taking the time to share your review with us on our page. Your feedback on our facilities and services are greatly appreciated and we are glad to hear that you had an enjoyable and comfortable stay with us at the resort. Your comment on our service will certainly motivate all of our team - especially Ms Diem, to continue to provide great hospitality experience for all of our guests. We look forward to welcome you and your friend again soon for your next stay with us and we wish you have a wonderful day! With best regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2018년 3월 18일
Thank you for your review!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Kim hoa sämst hotell jag besökt!!
Kim hoa har inte fungerande rutiner och endast en person av all personal kunde engelska och det var managern som inte jobbade jämt såklart. Ombyggnation mitt under högsäsong som störde otroligt mycket som sedan ändå inte användes. Mycket konstigt val av tid att genomföra ombyggnationer av hotellet. Måste nämna att maten var sämst på hela Phu Quoc. Inte bara dåligt tillagad utan även blev vår familj serverad väldigt gammal kyckling för att nämna ett tillfälle. Personalen fattade inget när vi påtalade den grönaktiga gamla kycklingen. Men betala skulle vi. Hotellet har fint läge men det var också det enda positiva.
답변 제공: Customer Service 님, 2018년 2월 28일
Warmest greeting from Kim Hoa Resort! First of all, thank you very much for choosing our resort to enjoy precious days of your vacation and share your review with us. We still remember your family and your son Matheo, during your holidays have birthday of you and son, and we hope that the little cakes and bouquets also made your family had happy moments. We have always been happy to greet each other every day but now we are sad to know that our team did not meet you expectations in many ways. May we extend our sincere apologies for the inconvenience caused during your recent stay with some of the hotel services. We are so sorry for the disturbance you have experienced cause of loud from renovation team. We have tried to control and minimize loud as much as possible. Your comments about the bad food are well received and have been shared with our internal team. We assure you that your valuable feedback will certainly help us in further improving the service highlighted in your note. We sincerely hope you will allow us another opportunity to welcome you again with better Kim Hoa. Please let us know if we can be of any other assistance. Thank you and have a great day!

4/10 - 별로예요

ヨッシー

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
オンザビーチで良い
ビーチに近く、スタッフも親切で申し分ないです メールで前もって到着を知らして迎えに来るとメールを頂いたが迎えには来てなかったです、東南アジアのホテルでは良くある事ですが。 私だけが部屋での虫刺され、全身かゆくて寝られなかった、その事をホテルに言ったら薬局を紹介されました。
2018년 2월에 12박 숙박함
답변 제공: Customer Service 님, 2018년 2월 23일
Have a wonderful day, Mr.Yoshi! First of all, thank you very much for choosing our resort to enjoy your vacation and sharing your feedback in expedia page. We so sorry for problems happened during your stay. We will take note seriously and check again your problems. Regarding to your mention about mosquitoes, although we regularly spray insect, sometimes there are still have mosquitoes. We belive after receiving your feedback, we informed to house keeping and your problem has improved. Kindly accept our apologies that you did not have a pleasant stay due to the factors mentioned in the review. We assure you that your valuable feedback will certainly help us in further improving and our service highlighted in your suggestions. Hope that we will have a second chance to welcome you a better Kim Hoa. Warm regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2018년 2월 7일
Thanks for staying with us. We appreciate your feedback!

4/10 - 별로예요

Jacob

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Det var en byggarbetsplats
2018년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2018년 1월 30일
Dear Mr.Jacob, Thanks for choosing Kim Hoa for your staying and taking time to share experience. Please accept our apologize for any inconvenience we may have caused you and your family. Regarding to construction matter, we do understand about inconvenience and have been trying to finish it as soon as possible. We are so sorry for the disturbance you have experienced cause of loud from renovation team. All your comments we take note seriously and improve it. Your opinions are very important to us to improve our service day by day, to create a better vacation for your next visiting. All best wishes to you and yours, Looking forward to welcome you soon at Kim Hoa resort, Best regards.

10/10 - 훌륭해요

Laila Carola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Jätte prisvärt hotell med super trevlig personal.
Barnfamilj med tre små barn. Fint hotell med stora rena rum. Välstädat och rent överallt . Jätte trevlig personal. Otroligt mysig innergård. Nytt poolområde. Nära stranden. Minus att det inte finns så många solsängar och madrasser till alla gäster. Just nu bygger de om så det är rörigt på områden samt mycket ljud hela dagarna. God frukost men dåligt kaffe. WiFi var så där .
2018년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2018년 1월 10일
Have a nice day, Mrs. Laila! Thank you very much for choosing our resort to enjoy precious days of your vacation. Please, accept our apology for any inconvenience that this may have caused you. We are so sorry for the disturbance you have experienced cause of loud from renovation team. We are also very thankful for your kindness to write and share this review for us which is very important for our further improvement. We assure you that your valuable feedback will certainly help us in further improving and enhancing our service. We hope that you will give us a second chance to welcome you back. Have a great day and we wish you a year full of blessings, joy and goodness. All best wishes for you and your family.

6/10 - 괜찮아요

Heikki

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Average, overpriced
After the initial hassle, we got two beds in the room as requested at reservation. The room was smaller than indicated though, and the balcony door was leaking mosquitoes in. There was a somewhat disturbing construction in progress at the resort. Very few sun beds at the pool area and only a few more at the narrow beach front, certainly not enough for the number of customers. Average breakfast.
2017년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2018년 1월 10일
Have a wonderful day, Heikki! Thanks for choosing Kim Hoa Resort to stay during vacation in Phu Quoc Island. Thanks for taking the time to post a review on your recent stay. May we extend our sincere apologies for the inconvenience caused during your recent stay. We are sad to know that our team did not meet you expectation. We assure you that your valuable feedback will certainly help us in further improvement. We sincerely hope you will allow us another opportunity to redeem ourselves and make up for the previous experience at our resort. Have a great day and we wish you a year full of blessings, joy and goodness. Best regards,

8/10 - 좋아요

Steve 님, Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great. Right by the beach and nice pool too!
Lovely hotel right on a beaitiful Beach! Where you can swim. It's really nice. Staff were good but lady (prob secondin charge) at desk not very understanding. I had to speak to the manager multiple times and he was MAGNIFICENT. Our toilet was blocked for two days and having complained we were told to use public pool toilets! Lol. They eventually upgraded us to VIP room which was nice. Overall not a bad experience.
2017년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2018년 1월 8일
Good afternoon Mr Steve! Thanks for choosing Kim Hoa Resort for your staying. We are delighted that the resort met your expectations with our beautiful beach. Please, accept our apology for any inconvenience during your vacation. We do hope that we would have another chance to welcome you again in our resort in the future. Surely, there will be better services and more comfortable staying with us on your next vacation. Have a great day and we wish you a year full of blessings, joy and goodness. Respectfully yours,