Dear Sumeth, Thank you for staying at the Melia Hanoi hotel and for reviewing us on Expedia! We are pleased to know that our facilities and services had met to your expectations. At the Melia Hanoi Hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience for each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back Melia Hanoi hotel in the near future. Best regards,

Dear Michael, Thank you for staying at Melia Hanoi hotel and sharing your feedback with us! It saddens us to know that your experience was not as expected. We would like to express our apology about the incident occurred during your stay. Your comment is well noted and will be taken into improvement. We will remind and retrain staff to avoid the same situation happening again. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future. Warm regards,

Dear Antonio,Thank you for staying at Melia Hanoi hotel and rating us on Expedia!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Best regards,Nguyen Thuy TrangGuest Experience Agent

Dear Bobby,Thank you for staying at Melia Hanoi hotel and rating us on Expedia!It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.Best regards,Nguyen Thuy TrangGuest Experience Agent

Dear Charles A Lopez, Thank you for staying at the Melia Hanoi hotel and for reviewing us on Expedia! We are pleased to know that our facilities and services had met to your expectations. At the Melia Hanoi Hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience for each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back Melia Hanoi hotel in the near future. Best regards,

Dear Solomon, Thank you for choosing to stay with us and for rating us on Expedia ! We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,

Dear Gina, Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day. Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future. Best regards,

Dear Manoj,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

Dear Andryene,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

Dear Andrea,Thank you for choosing to stay with us and for rating us on Expedia !We are pleased to know that our facilities and services had met your expectations. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest. Positive feedback like yours is truly a source of encouragement for our whole team to keep up our performance day by day.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

Dear Ghassan, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,

Dear Gilles, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards,

Dear wade,Thank you for choosing to stay with us and for rating us on Expedia!We apologize for the inconvenience during your recent stay and your comment will be taken into consideration to improve our services. At Melia Hanoi hotel, guest satisfaction is our ultimate goal, and we always strive to take care of every detail to deliver a seamless personalized experience to each guest.Thank you once again for placing your trust in us! We look forward to welcoming you back to Melia Hanoi hotel in the near future.Best regards,

Dear cuong, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager

Dear cuong, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager

Dear Chin hwee, Thank you for sharing your feedback! It is our pleasure to know that you had an enjoyable stay with us. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Manager

Dear Yuito,It is our pleasure to receive your wonderful feedback!We are pleased to know that you found our facilities, services, location and breakfast up to your expectations. Guest satisfaction is our main objective and we are happy to know that in your case we have achieved it. Please accept our sincere apologies for the inconvenience caused during your breakfast. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work day by day.Once again, thank you for staying at Meliá Hanoi Hotel! We hope to have the opportunity to welcome you back in the near future.Best regards, Gala DelgadoGuest Experience Team

Dear Craig,Thank you very much for rating us on Expedia! We are glad to know that you had a good experience with us. We strive to provide a wonderful experience to each and every guest, and your positive review is truly a source of encouragement for our whole team.Once again, our most sincere thanks for choosing the Melia Hanoi Hotel! We hope to welcome you back soon.

Dear Valued Guest, Thank you for sharing your feedback with us! We sincerely apologize once again for the incident with your room service order. Our Culinary team had taken proper measurements to address the issue and avoid similar situation in the future. With the intention of making things right, along with removing the burger from your bill, we had also offered a Food and Beverage credit, but unfortunately it was not accepted by you. As guest satisfaction is our ultimate goal, we always strive to take care of every details to deliver a seamless experience to our guests. Your constructive feedback is highly appreciated and will help us improve our services continuously. Once again, please accept our apologies for any inconvenience caused. We hope to have a chance to welcome you back with a better experience. Best regards, Vu Ngoc AnhGuest Experience Officer

Dear Hoai,Thank you for choosing our hotel and sharing your experience on Expedia.We are glad to learn that you had a wonderful stay and our team members were able to assist you. At Melia Hanoi, guest satisfaction is always our top priority and your feedback is a true source of motivation for the team.We look forward to welcoming you back in the future with seamless experience.Warm regards,Doan Hong Ngoc DungDirector of Guest Experience

Dear Mr. Bill, Thank you for sharing your feedback with us! It is our pleasure to know that you had an enjoyable stay. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to keep up our hard work every day. Once again, thank you for staying at Melia Hanoi hotel! We hope to have the opportunity to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Officer

Dear Craig,Greetings from Melia Hanoi!It's our great pleasure to be your home away from home in Hanoi!We are glad that you enjoyed your stay with us. At Melia Hanoi, guest satisfaction is our top priority and your kind word are truly a source of motivation for the team.We look forward to welcoming you back in the future.Warm regards,Doan Hong Ngoc DungDirector of Guest Experience

Dear MICHAEL, Thank you for staying at Melia Hanoi hotel! It is our pleasure to know that you had an enjoyable experience. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver high quality services to all the guests. Your positive feedback truly motivates us to continue our hard work every day. Thank you once again for choosing us and we look forward to welcoming you back in the near future. Warm regards, Vu Ngoc AnhGuest Experience Officer

Dear Shai, Thank you for rating Melia Hanoi hotel! It is our pleasure to know that you found everything up to your expectations. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback are truly a source of motivation for our whole team to keep up our performance. Once again, our most sincere thanks for staying with us. We hope to have the opportunity to welcome you back in the nearest future. Best regards, Vu Ngoc Anh Guest Experience Officer

Dear Anna, Thank you for sharing your feedback with us! It is our pleasure to know that you had a wonderful experience at the Melia Hanoi hotel. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver an enjoyable stay to all the guests. Your positive feedback is much appreciated and will motivate us to continue our hard work every day, Once again, our most sincere thanks for staying at the Melia Hanoi hotel. We hope to have a chance to welcome you back in the near future. Best regards,Vu Ngoc AnhGuest Experience Officer

Dear Uyen, Thank you for staying at the Melia Hanoi hotel! We are glad that you had a good stay in general. However, we believe there are still rooms for improvement based on your rating. Should you have any comments, or suggestions, please do not hesitate to share with us. Your valuable feedback is highly appreciated as it will help us provide a better experience to our guests. Once again, our most sincere thanks for choosing us. We hope to have a chance to welcome you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Officer

Dear Valued Guest, Thank you for staying at the Melia Hanoi hotel! We are pleased to know that you had enjoyed our services and the food selection. Besides, your comments about the room condition are well noted and will be taken into consideration for future planning and improvement. As guest satisfaction is our goal, we always strive to take care of every details and deliver a seamless experience to all the guests. Your feedback is highly appreciated as it will help us to enhance our services continuously. Once again, our most sincere thanks for choosing us. We hope to have a chance to welcome you back soon. Best regards,Vu Ngoc AnhGuest Experience Officer

Dear Gilles, Thank you for your feedback! We are pleased to know that you had an enjoyable stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a seamless experience to all the guests. Your positive review is truly a source of motivation for our whole team to improve our services continuously. Once again, thank you for staying with us! We look forward to welcoming you back in the future. Best regards, Marta Bayle GonzalezGuest Experience Trainee

Dear Steven, Thank you for sharing your feedback with us! We are pleased to know that you found everything up to your expectations. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your compliments and positive feedback are truly a source of motivation for our whole team to improve the services continuously. Once again, our most sincere thanks for staying with us. We hope to have the opportunity to welcome you back soon. Best regards, Vu Ngoc Anh Guest Experience Officer

Dear Craig, Thank you for sharing your feedback with us! We are pleased to know that you found everything up to your expectations. At Melia Hanoi Hotel, guest satisfaction is our ultimate goal and we always strive to take care of every detail to deliver a seamless experience personalized for each guest. Your positive feedback is truly a source of motivation for our whole team to improve the services continuously. Once again, our most sincere thanks for staying with us. We hope to have the opportunity to welcome you back soon. Best regards, Vu Ngoc Anh Guest Experience Officer

Dear Maria, Thank you for sharing your feedback with us! We are sorry that you were not completely satisfied with your stay. Your comments about the room cleanliness are well noted and have been forwarded to related departments for future planning and improvement. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a seamless experience to the guests. Your feedback is highly appreciated as it will help us improve our services continuously. Once again, our most sincere thanks for staying with us. Have a great week ahead!Best regards, Vu Ngoc AnhGuest Experience Officer

Dear Hwai Liang, Thank you for sharing your feedback with us! We are pleased to know that our team members had been able to provide you with an enjoyable stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a seamless experience to all the guests. Your positive feedback is truly a source of motivation for our team to improve the services day by day. Thank you for staying at the Melia Hanoi hotel! We look forward to welcoming you back in the near future. Best regards, Vu Ngoc AnhGuest Experience Officer

Dear Malynda,Thank you very much for rating us on Hotels.com! We are glad to know that you had a good experience with us. We strive to provide a wonderful experience to each and every guest, and your positive review is truly a source of encouragement for our whole team.Once again, our most sincere thanks for choosing the Melia Hanoi Hotel! We hope to welcome you back soon.Best regards,Doan Hong Ngoc DungDirector of Guest Experience

Dear Ang,Greetings from Melia Hanoi!It was our great pleasure to be your accommodation while visiting the city.We are glad to learn that you had a wonderful experience with us. At Melia Hotel, guest satisfaction is always our top goal and having achieved that is a true source of motivation for the team to continue our heard work everyday.We look forward to welcoming you back in the future.Warm regards,Doan Hong Ngoc DungDirector of Guest Experience

Dear Lea Ching,Thank you very much for rating us on Hotels.com! We are glad to know that you had a good experience with us. We strive to provide a wonderful experience to each and every guest, and your positive review is truly a source of encouragement for our whole team.Once again, our most sincere thanks for choosing the Melia Hanoi Hotel! We hope to welcome you back soon.Best regards,Doan Hong Ngoc DungDirector of Guest Experience

Dear Yusuke,Greetings from Melia Hanoi!Thank you for choosing our hotel. We are glad to learn that you were satisfied with the recent stay and our staff was able to assist you. At Melia Hanoi, guest satisfaction is always our top priority and such a nice review like yours is a source of motivation for the team.We look forward to welcoming you back in the future.Warm regards,Doan Hong Ngoc DungDirector of Guest Experience

Dear Simon, Greetings from Melia Hanoi! Thank you for staying with us. We are glad to learn that your stay with us was fantastic. At Melia Hanoi, guest satisfaction is our top priority and your nice review is a true source of motivation for the entire team. We look forward to welcoming you back. Best regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear cuong, Greetings from Melia Hanoi! Thank you for choosing our hotel and rating your recent experience. We are glad to learn that your stay was an enjoyable one and our team members were able to assist you. At Melia Hanoi, guest satisfaction is always our top priority and your review is a true source of motivation for the entire team to continue the hard work everyday. Once again, our sincere thanks to your feedback. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Dear Malynda, Greetings from Melia Hanoi! It's our great pleasure to to be your accommodation while visiting Hanoi. We are delighted to know that your stay had been enjoyable. Guest satisfaction is our priority and we will keep striving to deliver a memorable experience to all of our guests. Once again, our most sincere thanks for your feedback. We hope to welcome you back soon. Best regards, Đoàn Hồng Ngọc Dung Director of Guest Experience

Dear Robert , It was our pleasure to be your accommodation in Hanoi. We are delighted to know that you had an enjoyable stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a comfortable experience to our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Thank you and we hope to welcome you back soon. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! Please accept our sincere apologies if you were not completely happy with your recent stay. If possible, we would be grateful to learn more about your experience, what needs to be improved, or simply what could have been done to make your stay better. Your feedback is highly appreciated and will be used to improve our services continuously. Once again, our most sincere thanks for choosing the Melia Hanoi Hotel. We hope to hear from you soon. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Ruchan, It is our pleasure to receive such an amazing feedback from you. We are delighted to know that you enjoyed your stay with us, especially the breakfast buffet and the pillows menu. As guest satisfaction is our ultimate goal, we always strive to provide a comfortable and seamless experience to our guests. Positive comments like yours truly motivate us to continue our hard work every day. Thank you for choosing the Melia Hanoi Hotel! Our entire team looks forward to welcoming you back in the nearest future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Joanne, It was our pleasure to be your accommodation in Hanoi. Thank you very much for your kind words about our hotel facilities, as well as the services provided by our staff members. We always strive to take care of every details, and deliver a comfortable experience to the guests. Positive feedback like yours truly motivates us to try our best every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to welcome you back in the nearest future. Warm regards, Vu Ngoc Anh Guest experience officer

Dear TN, It was our pleasure to be your home away from home in Hanoi. We hope that you had a great time staying with us and exploring around the capital of Vietnam. Thank you very much for your kind words about our team members, especially those at El Patio restaurant. Positive feedback like yours is a priceless gift that will motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing the Melia Hanoi Hotel. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi in the future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear ChrisT , It was our pleasure to be chosen as your accommodation in Hanoi. We are glad to know that our staff members were able to assist you during your stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver an enjoyable experience to all of the guests. Positive feedback like yours is a priceless gift that motivates us to continue our hard work every day. Once again, our most sincere thanks for staying at the Melia Hanoi Hotel. We wish you a happy new year! Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! We are delighted to know that you enjoyed your stay with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver a high quality service to all of our guests. Positive feedback like yours truly motives us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future. We wish you a happy new year. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! We are delighted to know that you had an enjoyable stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details and deliver high quality service to all of our guests. Your positive feedback is truly a source of motivation that will help us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future. Happy holidays! Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Ravi, Thank you for staying at the Melia Hanoi Hotel! We are glad to know that you enjoyed your stay with us. As guest satisfaction is our ultimate goal, we always strive to deliver the most comfortable experience to our guests. Positive feedback like yours is a priceless gift that will motivate our team to continue their hard work every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Team

Dear Valued Guest, Thank you for staying at the Melia Hanoi Hotel! We are glad to know that you enjoyed your stay with us. As guest satisfaction is our ultimate goal, we always strive to deliver the most comfortable experience to our guests. Positive feedback like yours is a priceless gift that will motivate our team to continue their hard work every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Team