숙박 시설의 전망

시크릿 클리프 리조트 푸켓 여행 후기

4 out of 5
시크릿 클리프 리조트 푸켓
707 Patak Rd, Karon, Phuket

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 386개 이용 후기 중 100개" "
평점 8 - 좋아요. 386개 이용 후기 중 129개" "
평점 6 - 괜찮아요. 386개 이용 후기 중 81개" "
평점 4 - 별로예요. 386개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 386개 이용 후기 중 35개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 자연친화적이나 상쾌하지는 못한 객실
Wifi 가 객실에서 매우 느리거나 안됨. 시설이 낡아 비슷한 가격대의 호텔과 차이가 있음. 그나마 레스토랑에서의 경치와 서비스의 수준은 객실의 낡은 시설에 대한 불만을 어느정도 완화시키는데 도움이 되었음.

6/10 - 괜찮아요

jin ah 님, 중국

이동이 불편한 호텔
호텔이 너무 외진 곳에 있어서 이동이 불편했다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조용히 쉬기 좋아요
위치가 조금 아쉽긴 하지만 조용히 쉬기 좋은곳입니다. 독채에서 머물 수 있어 좋았고 조식과 저녁에 레스토랑도 이용해볼만합니다. 시설도 깔끔하고 편안했고 서비스도 좋았습니다.

10/10 - 훌륭해요

차 님, 부산

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족합니다.
위치가 빠통과 까론 중간이어서 이동하는데 택시비가 많이 들긴헀지만 좋았습니다. 리조트 전직원들이 웃으면서 반겨주고 항상 친절했습니다. 와이파이가 객실내에서도 가능하긴했지만 굉장히 느려서 좀불편했습니다.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staying with very ressonable price
Great staying with very ressonable price.But Not easy access to Beach or other entertainment.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
love the view and privacy!
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Christos

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location , amazing nature , super quiet and the staff is extremely polite and nice !!!
2024년 3월에 1박 숙박함
답변 제공: Muek Reservations 님, 2024년 3월 8일
We are delighted to learn that you had memorable stay with us. We look forward to welcoming you on your next visit to Phuket

4/10 - 별로예요

Henry Morgenthua

2024년 1월에 6박 숙박함
답변 제공: jim 님, 2024년 3월 24일
Please advise what inconvenience is during your stay so that we can rectify it for better service

6/10 - 괜찮아요

Rouzbeh

I’d give it 3.5 star so keep your expectations in tact. The gym; forget about it … it’s garbage! Breakfast is ok but too busy. The restaurant has a beautiful view though. The one bedrooms are on the other side of the highway but they have transportation non-stop.
2024년 2월에 3박 숙박함
답변 제공: Muek Reservations 님, 2024년 3월 8일
Thank you for your review and especially comment on our fitness room. Your view will be forwarded to our management team for further improvement

10/10 - 훌륭해요

Aman

2024년 1월에 1박 숙박함
답변 제공: Looktan 님, 2024년 1월 28일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

2/10 - 너무 별로예요

Chris

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Looktan 님, 2024년 1월 28일
Thanks so much for sharing your experience with us. We hope to see you again soon.

2/10 - 너무 별로예요

Elisha

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location in Expedia is WRONG! It is 45 minutes walk to the beach (down a busy highway with no sidewalk) not 4 minutes away like the Expedia website claims. I called Expedia and they said it is "correct" even though it shows the wrong location in the map and lists that it is close to dining options which it is not. Other than the location being 45 minutes away from the promised location... It was a terrible experience. The beds are uncomfortable, the breakfast was stale with flies, the lunch and dinner are expensive and underwhelming, there is only one shuttle to the beach per day one way... So we ended up spending over $200 in taxies and food. The clothes washing services are 3x more expensive than in town and then it smells moldy so that we couldn't wear the "clean"clothes. (The washed bath and beach towels also smell moldy every day as well). If the resort felt like a 2 star resort... There was no counter space in the bathroom and they wouldn't bring us extra toilet paper until we completely ran out. The AC smells bad and takes a very long time to get going to be cold. Really needs renovation. The location is on a cliff... So walking is not an option... If you are unlucky enough to be across the street as we were... You have to call the front desk to send you a shuttle even just for breakfast which was horrible. I asked for my money back on day 1 and was denied because they say it's the right location even though they admitted that it shows up wrong on the web.
2023년 12월에 6박 숙박함
답변 제공: Looktan 님, 2024년 1월 28일
Dear Valued Guest, Thank you so much for sharing your thoughtful review of your recent stay at Secret Cliff Resort & Restaurant. However, we are sorry to hear that some experiences did not meet your expectations. We sincerely appreciate your feedback as it gives us the opportunity to follow up on your unpleasant experience. Therefore, we will absolutely review to ensure the satisfaction of our guests and service standards are always aimed at providing to our guests. In the meantime, thank you for choosing to stay with us and we hope we have the opportunity to welcome you back on future visits. Wish Regards.

2/10 - 너무 별로예요

Barry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was great… 30 years ago!
2023년 12월에 2박 숙박함
답변 제공: Looktan 님, 2024년 1월 28일
Thank you for sharing your experience with us. We hope to see you again soon.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wow! Definitely returning back here in future! View’s overlooking are simply breathtaking and sunsets from infinity pool fantastic and the restaurant views looking to Karon beach at night are dazzling with buzzing lights etc
2023년 12월에 2박 숙박함
답변 제공: Aun 님, 2023년 12월 17일
Dear Value Guest, First of all, thank you very much for choosing to stay with us and thanks again for your excellent score reviews for us. Your comment will express to our team management and all staff to increase up the standard services and hospitality. Finally, we hopefully you are enjoyed and happiness during your stay and keep us memorable. Your returning is always welcome. Warm Regards, Phorntep / Team Management

6/10 - 괜찮아요

Frank

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 9박 숙박함
답변 제공: Aun 님, 2023년 11월 18일
Dear Value Guest, First of all, thank you very much for choosing to stay with us and thanks again for your reviews for us. Your comment will express to our team management and all staff to increase up the standard services and hospitality. Finally, we hopefully you are enjoyed and happiness during your stay and keep us memorable. Your returning is always welcome. Warm Regards, Phorntep / Team Management

8/10 - 좋아요

hiroyasu

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Aun 님, 2023년 11월 18일
Dear Value Guest, First of all, thank you very much for choosing to stay with us and thanks again for your reviews for us. Your comment will express to our team management and all staff to increase up the standard services and hospitality. Finally, we hopefully you are enjoyed and happiness during your stay and keep us memorable. Your returning is always welcome. Warm Regards, Phorntep / Team Management

6/10 - 괜찮아요

Florence

2023년 8월에 5박 숙박함
답변 제공: Kind Regards, Secret Cliff Resort & Restaurant. 님, 2023년 9월 5일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Can’t wait to go back
Everything was really spot on
2023년 7월에 6박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 28일
Dear Khun James, th Thank you for staying with us. We hope you had a pleasant time while staying with us. We look forward to welcoming you again with our improved services. Kind regards, Secret Cliff Resort & Restaurant

4/10 - 별로예요

Soudsakhone

2023년 6월에 9박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 28일
Dear Soudsakhone , th Thank you for staying with us. We hope you had a pleasant time while staying with us. We look forward to welcoming you again with our improved services. Kind regards, Secret Cliff Resort & Restaurant

8/10 - 좋아요

Rob

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
三ツ星相当のクオリティーですが、景色は素晴らしいと思う。
2023년 5월에 4박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 6월 7일
Thank you very much for sharing your kind feedback following your stay at Secret Cliff Resort & Restaurant We are delighted to read your happiness about our and your pleasure of our hotel even the site was not spot by the beach. Wish you a pleasant time while looking forward to welcoming you back again in the not too distant future. With kind regards,

8/10 - 좋아요

sun

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
It was a bit outdated for sure. But ocean view was great and was quite close to the nice beaches. Staffs were very kind. Good value for money.
2023년 4월에 4박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 6월 7일
Thank you very much for sharing your kind feedback following your stay at Secret Cliff Resort & Restaurant We are delighted to read your happiness about our and your pleasure of our hotel even the site was not spot by the beach. Wish you a pleasant time while looking forward to welcoming you back again in the not too distant future. With kind regards,

2/10 - 너무 별로예요

Jeetinder

별로예요: 직원 및 서비스
Really stunning property, a bit in the middle of nowhere. Service was absymal. Complaints were laughed at and some of the staff v rude, ie waking you up in.tge morning with loud talking and bangining when cleanimg rooms of those who hsve checked out. Complain and you just get told "ok, ok". Had to wait best part of an hour plus 4 calls to reception just for toilet roll!
2023년 3월에 6박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 3일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 - 괜찮아요

Olena

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property overrall is looking run down. Some repairs and cleanup to be done. Information about beach access was confusing in resort distribution page. There is absolutely no walking access to the beach.
2023년 2월에 7박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 3일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 - 괜찮아요

Sus

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ligger smukt på toppen af bakken . Men umuligt at komme nogle steder uden tuk tuk . Der skulle være shuttlebusser til stranden men det var sparet væk efter COVID-19 . Pool området er så forfaldent .Både det øverste men især det nederste , der er absolut ingen rengøring af området , det var fuldt af fugkeklatter på solsengene som iøvrigt var ved at skvatte sammen . Men dejlig udsigt i morgenmads restauranten og sødt personale .
2023년 1월에 14박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 3일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 - 괜찮아요

Lisa

별로예요: 청결 상태
2023년 2월에 6박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 3일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 - 괜찮아요

Arne

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2022년 12월에 5박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 3일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 - 괜찮아요

Kanyarat

가족 여행
It was ok. The photos were nicer than the real facility. Pool was dirty and has cracked on some parts. Hard to walk up and down the hill but they have guess motor cars to drop off and pick up from the room. However, we waited quite long for them to pick us up when we checked out. Food was just ok. Not many options to choose. The view at the restaurant was amazing.
2022년 12월에 1박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 3일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 - 괜찮아요

Mario

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
It has a view that is breathtaking, the resort as well is very beautiful. The reception staff is very polite, but apart of this they need to change a lot of things to be the best. The cleanliness of the room and the pool is very poor, maybe is better to hire more people cause there was only one housekeeper going up and down through all the resort. The breakfast service as well needs to be changed, no European choices at all. Most of the things were noodles and in a morning we also found bolognese pasta that was there. If maybe they focus more on those things can succeed.

4/10 - 별로예요

Pär

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Secret Cliff Resort, junior suit, nov 2022
Läget är fantastiskt, mitt emellan Patong och Karon. Hotellet är gammalt och slitet. Renovering behövs om man vill hålla den klass man utgör sig vara i. Personalen i receptionen var näst intill inkompetent, dessutom lättirriterade och fräste till många gäster. Rummet var bra, vi bodde i junior suit. Jaccusin på balkongen var underbar. Enda negativa var fransiga trasig handdukar och tråkig inredning för att vara en suit. Restaurangen var mycket bra, med bra mat, fin utsikt, bra service och humana priser. Hotellets MC uthyrningen var under all kritik, vad gäller tillgång och bokning. Återigen beroende på personal problem. Kommunikationen med hotellet före ankomst var mycket dålig. Mail svarade dem inte alls på, och via facebook långsam och med dåliga, otydliga svar. Dock fungerade bokning av transfer perfekt.
Junior suit med havsutsikt
Jaccusi på balkongen
Havsutsikt från balkongen. Träden behöver beskäras.
Poolen. Liten med sunkig omgivning, men ren och med fin utsikt.
2022년 11월에 7박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 3일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

2/10 - 너무 별로예요

Preetam Mohan

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
To summarise - Horrible staff. Have never encountered such rude staff in my entire life. We went to checkin early at 10:30 AM (had a city tour scheduled so had to keep our luggage) but got an outright no. They allowed us to keep the luggage in the office space. So that was ok. The property is really beautiful, so my wife requested the staff to click our pics. The way they responded was like we did a crime asking. Her response was no, I am busy and so is the rest of my staff. We just chose forget it and not spoil our mood because of it and went away to our city tour. In the evening, we returned to expect some better behaviour from the front desk staff but what we encountered was one of the worst behaviour I had seen ever. The front desk staff name was 'Kik' and her conduct towards us was absolutely atrocious. She was sarcastic right from the beginning. We asked for our luggage but refused to help. I am not sure how she was employed, but she was just the opposite of the term 'Hospitality'. She ignored whenever we asked her something. In short, the staff behaviour spoiled our entire day. It made us keep wondering as to why did we deserve such atrocity! On the other hand, the property is just beautiful. The view of the sea was magnificent. The in house restaurant staff were very well mannered. She played us lovely romantic music and food delivered was delicious. But all this was overshadowed by the behaviour of the front desk that has forced me to give a 1 star rating.
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 3일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 - 괜찮아요

Surakrai

단체 여행
좋아요: 청결 상태
The view of the rooms and location of this accommodation is great
2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

Steve

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2022년 10월에 3박 숙박함

2/10 - 너무 별로예요

Edwin J

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I got to Phuket airport the parson yhenis supposed to be picking me up left because you people didn’t update the schedule change with then so he left because my plane was change for one hour later and the airline notified you people about the change but you never passed over to the company the was picking me up so I had to paid for a very expensive taxi to the hotel out of pocket when I already paid for everything in advance and I couldn’t call anybody because I didn’t have service there so please let me know at the earliest convenience how can you people make this right maybe for my upcoming trips or something like that thank you.
2022년 7월에 13박 숙박함

10/10 - 훌륭해요

Yan Yu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Its amazing. I enjoyed a lot during my stay 💕 thanks for the hospitalisation
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Nick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent views of the sunset. Grounds keeping very good. Inexpensive breakfast buffet and very good rooms and restaurant. I just wish they had a sauna.
2022년 1월에 5박 숙박함

6/10 - 괜찮아요

Satnam

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay was ok . The staff was very friendly and helpful.
View from my hotel room
2022년 1월에 7박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 3일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

10/10 - 훌륭해요

Elida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 5박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad customer service
2021년 12월에 3박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 3일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Poor customer service but good views
Check in was a disaster, staff didn't speak English, tried charging me for breakfast when i already paid via Hotels.com then debated with me about it. In the end called Hotels.com and i received a refund. Very steep path to villa so much so that the hotel uses golf carts to ferry customers to and fro, if you are an elderly or disabled customer, avoid. There is also limited amenities in the vicinity meaning ensure you have transport or you will pay approx 500 baht per day in taxi costs. Apart from that the view was amazing, the management really need to sort out, etiquette, respect and making the customer feel welcome. Generally a feeling of bad attitude from staff in my experience, very different from a typical hotel hospitality that you would experience in the UK. This establishment is best avoided.
2021년 9월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 20박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 3일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Navetta scarsa, bevande e ristorante carissimo, cene serali sunset cari, servizio camerieri scarso, richiesta doppio pagamento, piscina rovinata con acqua sporchissima visibile la sera con luce, ristorante tavoli sporchi, camera richiesta non consegnata, fatevi dare una ricevuta e conservatela per evitare di dover ripagare. Strada pericolosa da attraversare, rumoroso.
2020년 2월에 5박 숙박함

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful ocean view. Dinning area had excellent view of the beaches, room had an excellent welcoming feel, balcony was nice to have jacuzzi and beautiful view.
2020년 2월에 1박 숙박함
답변 제공: Secret Cliff Resort & Restaurant Teams 님, 2023년 7월 3일
Dear Valued Guest, Greetings from Secret Cliff Resort & Restaurant We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here at Andakira Hotel. Appreciate all your comments, as every feedback is important to us, especially the negative ones. This is how we improve ourselves as we strive for excellence in service at Secret Cliff Resort & Restaurant Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Secret Cliff Resort & Restaurant

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
久しぶりにイラついた
フロントの対応が最悪。名前を記載したいぐらいイラついた。 チェックイン手続きで話している最中に別の電話に出ること3度。他に対応する人がいないと思ったら、フロントの裏に人がいるにも関わらず、チェックインに30分もかかる始末。 チェックアウトの際にも、飲んでもいない水を飲んだと支払い要求され、飲んでないと言ったら、清掃員がそのように報告してると言い、でも飲んでないから飲んでないと言ったら、今度はお菓子を食べたと言われるし… 結局支払いはしなかったが、3泊もしてこんな対応だから気分も悪くなった。 ちなみにバスタオル、バスローブが変えられていなかったので、2泊目に床に全て置いておいたら交換されていた。 ホテル自体は悪くないだけに教育がダメなのか、残念なホテルだった。
2019년 12월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We booked several rooms for a family holiday
2019년 12월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Ocean view is the best, pool area is nice and Resturant is okay
2019년 11월에 2박 숙박함

10/10 - 훌륭해요

derek

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 4박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 8월에 5박 숙박함

10/10 - 훌륭해요

LUCIENE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
Great Staff! Beautiful place. Management very helpful, I had a problem with my booking with hotels.com. Hotel management was very helpful and resolved my problem in a very professional way!
2019년 7월에 2박 숙박함

10/10 - 훌륭해요

LUCIENE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly Staff. I had a problem with booking and Management dealt with in a very professional and helpful way.
2019년 7월에 2박 숙박함

10/10 - 훌륭해요

Nui 님, Atlanta

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort with ocean view, very peaceful, excellent service, all staffs so kind and friendly. We have very good time here. Only thing I do not like is very far from the market and the beach. Every time we want to go somewhere we have to pay the taxi or get the rental car.
2019년 7월에 2박 숙박함