Dear Kathy, Thank you for taking the time to share about your stay at The Westin Pittsburgh. We appreciate your generous compliments about our stunning lobby. However, we are disappointed we did not exceed your expectations. We work hard to maintain enhanced, refreshing accommodations, and we will share your feedback with the appropriate individuals responsible for our future modernization plans. Thank you again, and we look forward to your next visit.Be Well,Domenica Desantis,Director of Front Office

Dear Matthew, Thank you for taking the time to share about your stay at The Westin Pittsburgh. We appreciate your generous compliments about our beautiful property, and we are pleased we could be a part of enhancing your time here in Pittsburgh. We look forward to being your home whenever you are in the area.Be Well,Domenica Desantis,Director of Front Office

Dear Francheska, Thank you for taking the time to evaluate our hotel. First impressions are vital for setting the tone for an exceptional stay; therefore, we are disappointed to learn about the housekeeping service issues you encountered. Your concerns have been shared with our associates, and we have taken appropriate action to ensure these issues are not repeated. We hope you will give us another opportunity to show you our commitment to exceptional hospitality on your next visit to Pittsburgh.Be Well,Domenica Desantis,Director of Front Office

Dear Chris, Thank you for sharing your thoughts with us. We are sorry for not meeting your expectations with the upkeep of our bathroom. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We appreciate your feedback and hope to have another chance to provide you with the seamless stay you deserve. Be Well,Domenica Desantis,Director of Front Office

Dear Anya, We focus on connecting with our guests and your feedback helps us strengthen our guest experience. We always want our guests to enjoy our optimal location, hospitality, and enhanced accommodations. Therefore, we are disappointed that your visit did not meet your expectations. Thank you for choosing us, and we hope you will give us another opportunity to confirm why we are an excellent value when visiting the area. We wish you all the best with your travels.Be Well,Domenica Desantis,Director of Front Office

Dear Douglas, Thank you for your feedback. We regret any confusion regarding the charges on your card. We are glad we could connect with you, and resolve this to your satisfaction. We hope you will give us another try the next time you are in the area.Be Well,Domenica Desantis,Director of Front Office

Dear Rick, Thank you for your thoughtful review and for all the lively things that you had to say about The Westin Pittsburgh. Your comments were a pleasure to read, and we are excited to share them with our devoted associates. We are also glad you loved your dining experience at Bills Burgers and Bar. We are grateful for each of your comments as we continually strive to strengthen our guest experience. It was a pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Be Well,Domenica Desantis,Director of Front Office

Dear Heather, We appreciate the time you took to share your comments. However, we regret not meeting some of your expectations. We continually strive to improve our guest experience and are grateful for your feedback. Thank you for your business, and we look forward to welcoming you again on your next visit to the area.Be Well,Domenica DesantisDirector of Front Office

Dear Guest, Thank you for your generous review. We are pleased that you enjoyed your stay at The Westin Pittsburgh and that our attentive associates helped elevate your time with us. We will share your enlivening comments with them and appreciate your recognition of their excellent service. Thank you again for your business, and we look forward to your next visit.Be Well,Domenica DesantisDirector of Front Office

Dear Robert, Thank you for choosing The Westin Pittsburgh, and for your excellent review. We are thrilled to know you had a great stay, and that you especially loved our rejuvenating property with breathtaking views. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience. Happy Holidays and Happy New Year!Be Well,Domenica DesantisDirector of Front Office

Dear Amy, Thank you for taking the time to share about your stay at The Westin Pittsburgh. We appreciate your generous rating, and we are pleased we could be a part of enhancing your time here in Pittsburgh. We hope we will be your home whenever you are in the area.Be Well,Domenica DesantisDirector of Front Office

Dear Ravinderpal, Thank you for choosing our hotel. We are pleased that you enjoyed your overall stay. However, we hope you will accept our apologies for the concerns you experienced during check-in. Your patience is much appreciated, and we are glad you left the hotel with an overall good impression. We look forward to seeing you again on your next visit to Pittsburgh.Be Well,Domenica Desantis

Dear Samantha, Thank you for choosing to stay with us and for sharing your review. We are delighted to read that you loved our urban oasis brimming with modern style and spacious accommodations along with the brilliant amenities we offer. We are pleased we could be a part of enhancing your time here in Pittsburgh, and we hope we will be your home whenever you are in the area. We look forward to your next visit.Be Well,Domenica DesantisDirector of Front Office

Dear Taylor, Thank you for choosing to stay with us. Please accept our apologies for the billing errors you encountered and for the lack of assistance from our end to rectify this. Providing exceptional customer service is a top priority for us; therefore, we deeply regret the lapse in our service standards. Having said that, we appreciate the opportunity to connect with you and have submitted the refund for the double charge. We would be grateful for your patience and understanding during this time.Sincerely, Hotel Management

Dear James, Thank you for taking the time to share your review. While we are glad you liked our Starbucks, we are disappointed we did not exceed your expectations. We work hard to maintain enhanced, refreshing accommodations, and we will share your comments with the appropriate individuals responsible for our future modernization plans. We also apologize for the disappointing experience you had at our restaurant. We are grateful for your feedback as we are continually striving to improve our guest experience in all areas of our hotel. Thank you again for your patience, and we hope to welcome you back soon.Be Well,Domenica DesantisDirector of Front Office

Dear Carole, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at The Westin Pittsburgh. We look forward to welcoming you back on your next visit. Be Well,Domenica DesantisDirector of Front Office

Dear Beverly, We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for the oversights made when servicing your guestroom. We have addressed this with our associates, and we will take the appropriate action to ensure this does not happen again. We hope to have another opportunity to provide you with the revitalizing experience you deserve.Be Well,Domenica DesantisDirector of Front Office

Dear Michael, Thank you for sharing the nice rating about your experience at The Westin Pittsburgh. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Be Well,Domenica DesantisDirector of Front Office

Dear Joe, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Be Well,Domenica DesantisDirector of Front Office

Dear Sandra, Thank you for choosing The Westin Pittsburgh and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Be Well,Domenica DesantisDirector of Front Office

Dear Nancy, All of us at The Westin Pittsburgh appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Be Well,Domenica Desantis,Director of Front Office

Dear Lori, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Westin Pittsburgh. We look forward to your return and wish you all the best with your future travels.Be Well,Domenica Desantis,Director of Front Office

Dear Ehab, Thank you for your recent stay at The Westin Pittsburgh and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Jared, and thank them personally for the work that they are doing daily. Thank you again, and we look forward to having the opportunity to welcome you back very soon.Be Well,Domenica DesantisDirector of Front Office

Dear Rachel, Thank you for rating your stay at The Westin Pittsburgh. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Be Well,Domenica DesantisDirector of Front Office

Dear Stephanie, Thank you for choosing us and for taking the time to post a review. Our focus is on giving each guest an enriching experience with meaningful and intuitive service; therefore, we sincerely apologize for the delay in providing you with your guestroom. Please be assured that this was an isolated instance. We also regret knowing about your disappointment with our associates for not handling the situation in the best way. Kindly allow us some time to see what best we can do for you. Your patience is appreciated, and we hope we can be of your service. Be Well,Jacqueline LeghartDirector of Front Office