정원

홀리데이 인 오번, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 오번, IHG 호텔
120 Grass Valley Hwy, Auburn, CA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 908개 이용 후기 중 569개" "
평점 8 - 좋아요. 908개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 908개 이용 후기 중 46개" "
평점 4 - 별로예요. 908개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 908개 이용 후기 중 18개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Constantin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reception guy was very helpful
2024년 4월에 2박 숙박함

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 4월 22일
Dear Jeffrey: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 - 좋아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
clean
2024년 4월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 4월 17일
Dear Richard: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and our clean hotel. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 - 좋아요

Tram

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 3월 25일
Dear Tram: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 - 좋아요

Chinara

2024년 3월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 3월 25일
Dear Chinara: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Wendell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very cool
2024년 2월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 3월 3일
Dear Wendell: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and thought we were very cool. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Eugene 님, San Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great, clean cosy
2024년 2월에 2박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 2월 25일
Dear Eugene: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and found us great, clean and cozy. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Terry

가족 여행
Great location. Nice and clean.
2024년 2월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 2월 22일
Dear Terry: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and location as well as you found it nice and clean. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 2월 21일
Dear Alexandra: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Norma

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 2월 20일
Dear Norma: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 - 좋아요

Rachel

2024년 2월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 3월 25일
Dear Rachel: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Jesse

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
FREINDLY & PROFESSIONAL SERVICE. ALWAYS READY TO HELP TO MAKE MY STAY MORE COMFORABLE
2024년 2월에 2박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 2월 14일
Dear Jesse: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We also loved hearing that our staff was friendly and professional and made your stay more comfortable. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 - 훌륭해요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 2월 12일
Dear Kristin: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 - 훌륭해요

Kimberly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Little sleep
Really nice except beds were very hard and pillows too firm !! No give to them at all
2024년 1월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 1월 29일
Dear Kimberly: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and it was really nice. It's something our staff takes great pride in, so we value your feedback. We do apologize that the bed was harder and the pillows were too firm than what you're used to and for any inconvenience this may have caused. We will be sure to pass your kind words and feedback along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Randall

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed the in-house restaurant and bar at this property. The comfort in ease of finding food and drinks was what made this property among the best. It was more of a high-end resort than it was a hotel.
2024년 1월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 1월 23일
Dear Randall: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We also loved hearing that you really enjoyed our in-house restaurant and bar, Max's. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about the place is great ! The staff was very friendly and helpful !
2024년 1월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 1월 18일
Dear John: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed everything about your stay with us and our staff was very friendly and helpful. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 - 훌륭해요

Dennis

2024년 1월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 1월 18일
Dear Dennis: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 - 훌륭해요

Roy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
hope to see you again soon.
2024년 1월에 3박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 1월 9일
Dear Roy: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2024년 1월 9일
Dear Anonymous: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 - 좋아요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 12월 26일
Dear Randy: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Gary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 12월 26일
Dear Gary: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay in auburn
Nice hotel, great breakfast!
2023년 12월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 12월 26일
Dear Jim: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We also love to hear that you found our hotel to be nice and enjoyed our great breakfast. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 12월 26일
Dear Thomas: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Kim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 12월 6일
Dear Kim: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 12월 6일
Dear Richard: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Maria is a treasure
The hotel was perfect, starting with Maria at the front desk to the clean and large room, fresh omelette choice at the included breakfast and a very inviting patio and pool/hot tub. I would definitely stay here again.
2023년 11월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 11월 22일
Dear Karen: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and found Maria to be a treasure. We are also pleased to hear that our hotel was perfect from Maria at the front desk to breakfast as well as your large clean room. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to Maria and our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 11월 13일
Dear Anonymous: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Melinda

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The staff was very friendly and helpful. The on-site restaurant was nice and easy to get to. The breakfast included with our stay had many good options
2023년 11월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 11월 8일
Dear Melinda: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We are also pleased to hear that our staff was very friendly and helpful as well as our on-site restaurant was nice and easy to get to. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your words along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 - 좋아요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 10월 30일
Dear Heather: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Joelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 10월 29일
Dear Joelle: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jose, who checked us in the evening we arrived was very helpful and set a great tone for the stay. Really my only complaint about the hotel is that the bed was much harder than I'm used to and it made it hard to sleep the first night.
2023년 10월에 3박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 10월 29일
Dear James: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. we are also pleased to hear that Jose was very helpful and set a great tone for the stay. It's something our staff takes great pride in, so we value your feedback. We do apologize that the bed was harder than what you're used to and for any inconvenience this may have caused. We will be sure to pass your words along to Jose and our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Sheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 9월 25일
Dear Sheryl:Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff.Thanks again for staying with us. We hope to see you again soon!

8/10 - 좋아요

Nick

2023년 9월에 2박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 10월 29일
Dear Nick: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is what made our stay so enjoyable. Extremely welcoming, helpful, polite. I left something in the room after I checked out and getting it returned to me was so easy. They went above and beyond to help me. Great location, comfortable rooms.
2023년 9월에 4박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 10월 29일
Dear Laura: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We are also pleased to hear that our staff is what made your stay so enjoyable by being extremely welcoming, helpful and polite. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your words along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean well maintained
2023년 9월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 9월 17일
Dear Shannon: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. We also love to hear that you found our hotel to be clean and well maintained. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 - 훌륭해요

Cheryl

2023년 9월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 10월 29일
Dear Cheryl: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

6/10 - 괜찮아요

Jovelyn

2023년 8월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 8월 28일
Dear Jovelyn:Thank you so much for your review of our hotel. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and your feedback is valuable so that we can coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

maritssa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
clean and comfortable
we really like the hotel, the room was very comfortable and clean, breakfast was very good
2023년 8월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 8월 28일
Dear maritssa:Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and really like the hotel. We also love to hear that the room was very comfortable, clean, and breakfast was very good. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff.Thanks again for staying with us. We hope to see you again soon!

4/10 - 별로예요

Mary

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Terrible - will not recommend to anyone!!
Charging $5 for a bottle of water, really? But the bad part is we were awakened twice during the early morning hours with a fire alarm. When I complained at the front desk they just said they were working on it, and they couldn't give me a partial refund. Bad customer service. Also, maids came knocking on our door at 6am because we didn't have a "Do not Disturb" tag in our room. So, overall, terrible experience. Also, breakfast only lasts until 9am. Due to lack of sleep, we didn't make it down until 9am. So not free breakfast, and our son was starving!! Hope someone pays attention to this!!!
2023년 8월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 9월 5일
Dear Mary,We are sincerely sorry to hear about your experience. However, in reviewing your feedback, we believe that this may be for another hotel you stayed at since there are factually incorrect issues you have stated. First, we do not charge 5 for a bottle water. Second, fire alarms never went off during your stay with us. Third, our housekeeping staff does not work at 6am. And lastly, our breakfast buffet ends at either 9:30am or 10am. Again, we apologize that you had this experience at another hotel. But, in the future if you are ever in the Auburn, California area, we hope you will stay with us at the Holiday Inn Auburn.

10/10 - 훌륭해요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 8월 14일
Dear Sherry:Thank you so much for your review of our hotel. We are pleased to hear that you really enjoyed your stay with us! It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind review along to our staff.Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Speed registering service.
2023년 8월에 1박 숙박함
답변 제공: Leah 님, 2023년 8월 11일
Hi Orbitz,I appreciate you taking the time to provide feedback on your stay. We are so happy your enjoyed your time here and look forward to seeing you again!

10/10 - 훌륭해요

Markley

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were extremely accessible pleasant and helpful! Room was great!quit night even though the place was filled!
2023년 8월에 1박 숙박함
답변 제공: Leah 님, 2023년 8월 11일
Hi Markley,I appreciate you taking the time to provide feedback on your stay. We are so happy your enjoyed your time here and look forward to seeing you again!

10/10 - 훌륭해요

Charlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs more accessible rooms
2023년 7월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 7월 30일
Dear Charlene: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

8/10 - 좋아요

Dale

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great except the bar did not honor the coupons the front desk gave us. After a few phone calls it was resolved, and the hotel gave us a complimentary breakfast.
2023년 7월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 7월 30일
Dear Dale: Thank you so much for your review of our hotel. While we are pleased to hear you enjoyed your stay with us, we do apologize for the mishap with the bar but we are glad that we were able to get it resolved for you. It's something our staff takes great pride in, so we value your feedback. We will be sure that in the future this does not happen. We will be sure to pass your kind score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 7월 30일
Dear Anonymous: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind score along to our staff. Thanks again for staying with us. We hope to see you again soon on your future trips!

10/10 - 훌륭해요

Vickie

좋아요: 청결 상태, 직원 및 서비스
Hallways and elevators were not air conditioned. Since the weather was well over 100 degrees that made the walk and elevator ride to our room uncomfortable. The room was well air-conditioned and comfortable.
2023년 7월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 7월 30일
Dear Vickie: Thank you so much for your review of our hotel. While we are pleased to hear you enjoyed your stay with us and our well air-conditioned, comfortable room, we apologize that hallways and elevators were not air conditioned. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 - 훌륭해요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love this hotel; stayed here before and l after Western States Endurance Run and is the perfect runners hotel - pool, hot tub, laundry facilities, good on-site bar and restaurant, included brekkie, non-alcoholic beers for pre race, nice wine for after. Great staff, early check inn, late check out. Highly recommend. On a 2 week trip through San Fran, Olympic Valley, and Auburn, this was our favourite hotel.
2023년 6월에 2박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 7월 30일
Dear Dawn: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and love our hotel while here for the Western States Endurance run. We are glad that you enjoyed everything from our great staff and facilities to our on-site bar and restaurant. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon!

4/10 - 별로예요

DeNell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was nice and clean. But immediately after check in our toilet over flowed. So moved to the room next door. Then in the middle of the night we realized the A/c wasn’t turning off at all running constantly making the room way to cold . So had to just turn it off completely. Then went to shower in the morning and our room had no hot water.
2023년 6월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 7월 30일
Dear DeNell,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Auburn. We would like to start by apologizing to you for not meeting your expectations regarding the toilet, A/C, and hot water. We strive to make each stay as pleasant and comfortable as possible. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love this property. It has everything you need as a hotel guest, especially one here to trail run. From a good restaurant with solid, well priced food, alcohol free beers, laundry facilities, a pool and hot tub (sadly being serviced on our first night here…hopefully not when we return in a few days!!)…I’ve enjoyed night one and can’t wait to come back in a few days for more
2023년 6월에 1박 숙박함
답변 제공: Wongie Ah Heong, Assistant General Manager 님, 2023년 6월 24일
Dear Dawn: Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and loved everything about our property. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us. We hope to see you again soon!

10/10 - 훌륭해요

Ted

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Leah 님, 2023년 6월 21일
Hi Ted,Thank you so much for taking the time to review your stay at the Holiday Inn Auburn. We are so pleased to hear you enjoyed your experience. We look forward to having you again!!