일광욕 테라스

안다즈 마야코바 - 어 컨셉 바이 하얏트 올 인클루시브 여행 후기

5 out of 5
안다즈 마야코바 - 어 컨셉 바이 하얏트 올 인클루시브
Carretera Federal Cancun, Playa del Carmen Km 298, Playa del Carmen, QROO

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 71개 이용 후기 중 53개" "
평점 8 - 좋아요. 71개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 71개 이용 후기 중 4개" "
평점 4 - 별로예요. 71개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 71개 이용 후기 중 2개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

10/10

친환경

이용 후기

10/10 - 훌륭해요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic personalized butler service, took care of all of our needs, and thought ahead without us even having to ask. Everyone was pleasant always smiling just overall friendliness.
2024년 3월에 5박 숙박함
답변 제공: . 님, 2024년 4월 1일
Dear Miss Anna RosenThank you for taking the time to share your review.We are thrilled to hear that our resort area provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team

10/10 - 훌륭해요

Jillian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a magical stay at the Andaz - a perfect mix of nature and serene beach. We loved the lagoon pool and the clean beaches. There is so much attention to detail at this resort.. it’s a great place for couples as well as kids and found it to be peaceful although there were a handful of kids at the property during our stay. A few highlights were the breakfast buffet and the beachside service from Paco - these 2 things really made it feel like a luxury vacation. Navigating the property via bikes or by golf carts was a beautiful way to see everything this resort has to offer. I would highly recommend the all inclusive package and would prefer staying on the lagoon side and biking to the beach to get the full experience (plus you’re closer to the amazing breakfast). The main pool is small so if you’re a pool by the beach person or a swim up bar preferred group then this might not be for you. The property is spread out enough for it to be quiet.. the beach was only busy 1 of the days we were there due to an event going on. The beach always had available chairs and ask for Paco if you want immaculate service during your stay. We made our dinner reservations for restaurants on the property 30 days in advance.. dinner was the best at Casa Amate as well as Saffron at Banyan Tree.. both memorable experiences. Lastly we visited the other resort properties and for the cost I would continue going back to Andaz as it’s more affordable. Couldn’t recommend enough and can’t wait to return!
답변 제공: . 님, 2024년 3월 13일
Dear Brett Thomas LacouThank you for taking the time to share your review.We are thrilled to hear that the Andaz Mayakoba provided an inviting and harmonious escape for you, and that Paco's assistance left a positive mark on your experience. It's wonderful to know that the sophisticated flavors and elegant service at Casa Amate met your expectations for luxury dining.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Team

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
답변 제공: . 님, 2024년 1월 15일
Good afternoonDear Mr. Michael GrazzianiThank you for your taking some of your valuable time to review us.I am really sorry to hear that your stay with us was not great, could you please share us all your comments about your stay with us? We requiere it in order to improve our services, our goal is to provide the best service to our all guest.We hope to have the opportunity to host you again in the near future.WarmlyAndaz Mayakoba

8/10 - 좋아요

Valentina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good: It's a perfect place to stay with the kids. Bad: The beach and the beach pool are really small and packed with the beach chairs. Very bad: The SPA treatments are extremely expensive, 2-3 times higher than medium at the seashore.
2023년 12월에 3박 숙박함
답변 제공: . 님, 2023년 12월 21일
Good afternoonDear Valentina FurmanovaThank you for sharing your comments, it is very important tu us as we take it very seriously to make adjustments and improvements in all areas of the hotel to continue offering the high quality service that distinguishes us and avoid as much as possible any inconvenience in the stay of our valued guest.We make every effort to ensure that our guest are take care of from the moment they arrive until the time of their departure.Hopefully you will provide us an opportunity to host you once in Andaz Mayakoba.Warmly

10/10 - 훌륭해요

luiz carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: . 님, 2023년 12월 18일
Good DayDear Mr. Luiz Carlos Bianchi FilhoThank you for taking some of your valuable time to write us a review, we appreciate the confidence you have placed in us.We are glad to know that you enjoyed your stay with us, our goal is to offer optimum satisfaction to all our guest.We hope to have the opportunity to host you in the near future.We remain at your disposal.Andaz Mayakoba

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
By far, one of the best hotels I've stayed at! The BEST service/staff, great room, AMAZING food.... it really was a GREAT experience! Highly recommend.
2023년 12월에 2박 숙박함
답변 제공: . 님, 2023년 12월 11일
Good dayDear Maria Veronica Pesantes DousdebesThank you for taking some of your valuable time to write us a review, we appreciate all your comments.We are glad to hear that you enjoyed your stay with us, our goal is to offer optimum satisfaction to all our guest.We hope to have the opportunity to host you again in the near future.We appreciate the confidence you have placed in us.WarmlyAndaz Mayakoba

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 2박 숙박함
답변 제공: . 님, 2023년 11월 28일
Good DayDear Donna El ZmeterThank you for taking some of your valuable time to write us a review.We are glad to know that you enjoyed your stay with us, we hope to have the opportunity to host you in the near future.We appreciate the confidence you have placed in us.WarmlyAndaz Mayakoba

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: . 님, 2023년 11월 7일
Good day.Dear Mr./Mrs. Thomas,Thank you for taking some of your valuable time to review us.We hope to have the opportunity to host you again in the near future.We appreciate the confidence you have placed in us.Warm RegardsAndaz Mayakoba

10/10 - 훌륭해요

Luis

2023년 10월에 1박 숙박함
답변 제공: . 님, 2023년 10월 23일
Dear Mr. LuisThank you so much for you reviewWe are very glad that you stay with us was enjoyable!We hope see you soon,Best RegardsAndaz Mayakoba

2/10 - 너무 별로예요

Lisa

2023년 10월에 1박 숙박함
답변 제공: . 님, 2023년 10월 11일
Dear Ms. LisaWe are very dismayed for your review,Can you be so kind to let us what was the issue in the hotel? and we can focus in that area.Thank you so muchAndaz Mayakoba

10/10 - 훌륭해요

Angelo

2023년 7월에 2박 숙박함
답변 제공: . 님, 2023년 8월 17일
Dear Angelo,Thank you so much for your review,We hope see you soon!Warm RegardsAndaz Mayakoba

10/10 - 훌륭해요

Angelo

2023년 7월에 2박 숙박함
답변 제공: . 님, 2023년 8월 17일
Dear Angelo,Thank you so much for your review,We hope see you soon!Warm RegardsAndaz Mayakoba

10/10 - 훌륭해요

Nina

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A completely flawless stay at Andaz Mayakoba. Highly recommended. Book the All inclusive option, it really is worth it.
2023년 4월에 3박 숙박함
답변 제공: . 님, 2023년 4월 7일
Hello Nina,We are very glad to hear that,We hope see you soon!Warm Regards!Andaz Mayakoba

10/10 - 훌륭해요

Emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We just visited for the third time and it was wonderful, again! The staff is phenomenal, the food is incredible and the walking/bike riding around the property is fantastic. The beach was pristine despite an algae bloom and the pools were delightful. The spa treatments were great. The rooms are starting to show a little bit of age but still a great vacation!
2023년 3월에 4박 숙박함
답변 제공: Andaz 님, 2023년 3월 27일
Hello Emily!Thank you for choosing us for your vacations,We are glad to know everything was fine in your stay,We hope seeing in you next vacay!Warm Regards!Andaz Mayakoba

10/10 - 훌륭해요

JACQUELINE

2022년 11월에 4박 숙박함
답변 제공: Reservations Team - Andaz Mayakoba Resort Riviera 님, 2023년 1월 6일
Dear JacquelineThank you for choosing Andaz Mayakoba for your visit to Riviera Maya. Hope we can welcome you again in the near future.

10/10 - 훌륭해요

ALEJANDRO 님, Bogota

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best people - service ever
2022년 10월에 6박 숙박함
답변 제공: Andaz Mayakoba Team 님, 2022년 11월 10일
Hello Alejandro,Thank you for your kind words, We are so glad to know you enjoyed your stay, we hope to have you back shortly.Best regards.

10/10 - 훌륭해요

Jorge Alberto

2022년 7월에 4박 숙박함
답변 제공: Andaz Mayakoba Team 님, 2022년 8월 3일
Estimado Jorge Alberto, No alegra saber que has disfrutado de tu estancia, esperamos haber cumplido tus expectativas y un poco mas. Agradecemos mucho tu amable review y esperamos que vuelvas pronto. Saludos.

10/10 - 훌륭해요

Martin

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was unbelievable! Marco ,Daniel and Antonio on the beach made our trip absolute perfection. They were so attentive and remember our names and drink preferences. The beach was lovely and the always cleaned up the seaweed. So no trouble with that at this beach (other beaches in the area get bad) . The hotel is fun and trendy. We stayed on the beach side. Highly recommend if you can afford the extra splurge. If not, don’t worry. Golf carts will take you anywhere on the property. Martin drove us often and was such a great help. He was always friendly. *PSA tip your golf cart guy!
2022년 2월에 5박 숙박함
답변 제공: Andaz Mayakoba Team 님, 2022년 3월 8일
Dear Martin, We are so pleased to know how much you enjoyed your stay, we work hard to give all of you a great experience and see this, makes all the effort worth. we appreciate your kind words and hope you can come back soon. Warmly..

10/10 - 훌륭해요

Laxman

2021년 7월에 3박 숙박함

8/10 - 좋아요

isabel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 4박 숙박함
답변 제공: Andaz Mayakoba Resort Riviera Maya 님, 2021년 7월 21일
Dear Mss. Isabel, Thank you for choosing Andaz Mayakoba! We hope that the facilities and service extended to you exceeded your expectations and that you had a pleasant experience. We hope to have the opportunity to welcome you back in the near future again. Warm regards,

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
todo excelente; quizá hace falta que los cuartos tengan jacuzzi
2021년 6월에 4박 숙박함
답변 제공: Andaz Mayakoba Resort Riviera Maya 님, 2021년 6월 28일
Thank you for choosing Andaz Mayakoba! We hope that the facilities and service extended to you exceeded your expectations and that you had a pleasant experience. We hope to have the opportunity to welcome you back in the near future again. Warm regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 6월에 6박 숙박함
답변 제공: Andaz Mayakoba Resort Riviera Maya 님, 2021년 7월 6일
Dear guest, Thank you for choosing Andaz Mayakoba! We hope that the facilities and service extended to you exceeded your expectations and that you had a pleasant experience. We hope to have the opportunity to welcome you back in the near future again. Warm regards,

10/10 - 훌륭해요

Alberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente hotel en todos los aspectos
Excelente Hotel, los cuartos y la comida de primera y el campo de golf de los mejores que he jugado.
2021년 5월에 2박 숙박함
답변 제공: Andaz Mayakoba Resort Riviera Maya 님, 2021년 6월 9일
Estimado Alberto, Saludos desde Andaz Mayakoba Resort Riviera Maya! Gracias por compartir con nosotros su experiencia, nos sentimos muy satisfechos de saber que nuestro servicio y atencion a detalle supero sus expectativas. Esperamos tener la oportunidad de tenerlo como nuestro huesped pronto! Saludos Cordiales.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a perfect weekend at the Andaz. The staff was by far the highlight of the trip - everyone was helpful, professional and seemed genuinely happy to get to know us. Food was delicious and hotel was clean and well kept. We willl be back for sure.
2021년 4월에 2박 숙박함
답변 제공: Andaz Mayakoba Reservation Team. 님, 2021년 4월 26일
Thank you so much to sharing with us your comments. We really appreciate it. We are happy to hear about your stay with us. Hopefully we will see you soon. Take care & stay well.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beach was so beautiful. Service and food were fantastic, great quality. Rooms were clean and the hotel structure is perfect for “social distancing”. Rooms were a bit far from the beach but they had bikes and golf carts available which made the experience very nice! We loved riding bikes to the beach! Sotavento and casa Amate were fantastic. Only downside were the menus, most didn’t include which food/drinks were part of the all inclusive package and we hated having to check that every time. Also, they don’t offer sparkling wine or rose in the all inclusive package - that was a big bummer!
2021년 1월에 4박 숙박함
답변 제공: Andaz Mayakoba Reservation Team. 님, 2021년 2월 2일
Thank you for staying with us. We appreciate your comments! We hope to welcome you again soon. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A truly fantastic trip. The resort is beautiful, the staff were so friendly and attentive (and all took great safety precautions due to Covid). I was nervous before traveling since it was our first vacation since before the pandemic and the front desk staff answered all of my many questions. When we had a small bug problem in our first ground floor room (it is the jungle after all!) within 15 minutes we were in a new room. We stayed in the Lagoon area which we enjoyed greatly; close to breakfast and less windy and we felt like we had the lagoon area pool completely to ourselves. It was fun to ride bikes to the beach each day. If you like drinking margaritas by the water from noon to night I highly recommend the all inclusive package. We definitely got our money’s worth and the rest of the food was delicious. Casa Amate was amazing, beautifully prepared, the chef came to say hello too which is always nice. Our only misstep is our last dinner at Cocina Milagro was only “good” versus all the other “excellent” meals we had. I cannot recommend the Andaz enough and hope I can come back one day soon!!!
2020년 12월에 4박 숙박함
답변 제공: Andaz Mayakoba Reservation Team. 님, 2020년 12월 14일
Thank you so much to sharing with us your comments. We really appreciate it. We are happy to hear about your stay with us. Hopefully we will see you soon. Take care & stay well.

10/10 - 훌륭해요

RYAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic Getaway
Resort with cleanliness, great staff, spectacular food and great beaches. Very classy spot, giant resort with many options. Good for couples and families. Would definitely come again. Villas facing beach with heated pool super sweet.
2020년 11월에 2박 숙박함
답변 제공: Reservations Team 님, 2020년 11월 16일
Dear Mr. Ryan, We are happy to know that you had an enjoyable stay with us and It is very inspiring to receive such comments. It was a great pleasure and compliment for us to have your review. We are looking forward to welcome you back in the near future. Kind Regards, Andaz Mayakoba.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien en términos generales, buen servicio del personal
2020년 9월에 3박 숙박함
답변 제공: Equipo de reservaciones 님, 2020년 9월 29일
Estimado huésped, ¡Saludos desde Andaz Mayakoba Resort Riviera Maya! Gracias por compartir su experiencia con nosotros. Agradecemos que comparta con nosotros más información sobre lo que podemos mejorar específicamente. Todas las reseñas y puntos de vista ayudan a ser más conscientes de las necesidades de cada huésped. Un cordial saludo. Equipo de reservas

10/10 - 훌륭해요

Madonna 님, Los Angeles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, amazing staff, beautiful hotel, rooms are so big and nice. many pools...
2020년 7월에 3박 숙박함
답변 제공: Reservations Team 님, 2020년 9월 17일
Dear Madonna, We are happy to know that you had an enjoyable stay with us and It is very inspiring to receive such comments. It was a great pleasure and compliment for us to have your review. We are looking forward to welcome you back in the near future. Kind Regards

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena actitud del personal, aunque me imagino que por inactividad por momentos mal organizados , muchas áreas cerradas , restaurantes cerrados y albercas, situación que no sabías al reservar, su all inclusive tiene muchas restricciones, platillos que pagas una parte , no incluye Room Service etc , para lo que pagamos debería incluir todo , “all inclusive”
2020년 7월에 6박 숙박함
답변 제공: Reservations team 님, 2020년 8월 3일
Estimado huésped: ¡Saludos desde Andaz Mayakoba Resort Riviera Maya! Muchas gracias por compartir su experiencia con nosotros, estamos agradecidos por los comentarios, ya que esto nos ayuda a mejorar cada día. Definitivamente compartiremos sus comentarios con todo nuestro Staff. Seria usted tan amable de compartir con nosotros un correo electronico, para que nuestra gerencia pueda ponerse en contacto con usted. Esperamos contar con usted pronto como nuestros invitados de honor. Un cordial saludo. Equipo de Reservas Andaz Mayakoba Resort Riviera Maya.

10/10 - 훌륭해요

Artem 님, Chicago

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and amenities are great, very friendly and professional personnel, fantastic atmosphere and outstanding food and service.
2020년 6월에 9박 숙박함
답변 제공: Andaz Team 님, 2020년 6월 27일
We are happy to know that you had an enjoyable stay with us and It is very inspiring to receive such comments. It was a great pleasure and compliment for us to have your review. We are looking forward to welcome you back in the near future. Kind Regards

4/10 - 별로예요

Tom 님, Dallas

단체 여행, 연인과의 여행
좋아요: 청결 상태
All inclusive should mean ALL inclusive, not a portion of the menu is included with up charges on all the good items. Breakfast did not start until 8 and took at least an hour so it was not an option if you had early morning activities. Service was friendly but very slow.
2020년 6월에 3박 숙박함
답변 제공: Andaz Mayakoba Resort Riviera Maya 님, 2020년 6월 23일
Dear Tom, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you so much for sharing your comments with us; we are very sorry that we did not meet your expectations entirely. Please rest assured that we have escalated your helpful review with our Food and Beverage Staff in order to look more into it. We highly value all of our guests feedback since this helps us to improve. Certainly we look forward to contacting you for a more personalized follow up through our Management Team. If you could be so kind as to share maybe a phone number or an email address they would love to contact you. Best Regards, Reservations Team

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice resort with several good restaurants. We especially loved breakfast and all the stuff at breakfast that were super attentive to us and our baby boy. The resort is large and you need golf cart or a bike (no children seats) to move around. Kids club for kids over 4yo. Would love to see more kids activities or stuff for kids. Grounds are very well maintained. Rooms are clean well equipped.
2019년 4월에 3박 숙박함
답변 제공: Andaz Team 님, 2020년 6월 8일
Dear Guest, We are happy to know that you had an enjoyable stay with us and It is very inspiring to receive such comments. We appreciate your remarks about activities. It was a great pleasure and compliment for us to have your review. We are looking forward to welcome you back in the near future. Kind Regards Andaz Team

8/10 - 좋아요

실제 이용하신 고객

2020년 2월에 5박 숙박함
답변 제공: Reservations Team 님, 2020년 3월 3일
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us. We appreciate if you could share with us further information on what we can specifically improve. All reviews and points of view help to become more aware of each guests' needs. Warm Regards. Reservations Team

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy relajante y de buen gusto. Necesitan tener amenities de mejor calidad de marca reconocida.
2020년 1월에 3박 숙박함
답변 제공: Equipo de reservas 님, 2020년 2월 11일
Estimado huésped: ¡Saludos desde Andaz Mayakoba Resort Riviera Maya! Gracias por compartir su experiencia con nosotros, esperamos contar con usted como nuestro invitado en algún momento en el futuro cercano y tener la oportunidad de brindar experiencias más memorables. Un cordial saludo. Equipo de reservas

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Un hotel que requiere de una mejor administración. Se nota la falta de ojo al detalle y la falta de capacitación de sus empleados.
2019년 12월에 7박 숙박함
답변 제공: Reservations Team 님, 2019년 12월 16일
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, we are grateful for the feedback since this helps us to improve each day. We will definitely be sharing your comments with all our staff, please if you have more comments about your stay do not hesitate to share with us an email. We look forward to having you back soon as our honored guests. Warm Regards. Reservations Team Andaz Mayakoba Resort Riviera Maya.

10/10 - 훌륭해요

Carlos 님, Panama, Ciudad de Panama

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really everythjng is perfect, the service at the Hotel all good
2019년 12월에 4박 숙박함
답변 제공: Reservations Team 님, 2019년 12월 10일
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was top notch. The property was laid out beautifully and there was a peacefulness
2019년 11월에 1박 숙박함
답변 제공: Reservations Team 님, 2019년 12월 2일
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 4박 숙박함
답변 제공: Reservations Team 님, 2019년 12월 2일
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 - 훌륭해요

실제 이용하신 고객

2019년 11월에 4박 숙박함
답변 제공: Reservations Team 님, 2019년 11월 27일
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me encanto todo. La atención increíble. Si regreso
2019년 11월에 3박 숙박함
답변 제공: Andaz reservations team 님, 2020년 1월 3일
Estimado huesped, Saludos desde Andaz Mayakoba! Gracias por compartir con nosotros su experiencia, nos sentimos muy satisfechos de saber que nuestro servicio y atencion a detalle supero sus expectativas. Esperamos tener la oportunidad de tenerlo como nuestro huesped pronto! Saludos Cordiales. Equipo de Reservaciones

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
This property is way overpriced, I wouldn’t stay there again
2019년 11월에 3박 숙박함
답변 제공: Reservations Team 님, 2019년 11월 20일
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us. We appreciate if you could share with us further information on what we can specifically improve. All reviews and points of view help to become more aware of each guests needs. Warm Regards. Reservations Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 7박 숙박함
답변 제공: Reservations Team 님, 2019년 11월 13일
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us. We appreciate if you could share with us further information on what we can specifically improve. All reviews and points of view help to become more aware of each guests' needs. Warm Regards. Reservations Team

10/10 - 훌륭해요

katye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great food and nice accommodations.
2019년 11월에 3박 숙박함
답변 제공: Reservations Team 님, 2019년 11월 11일
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us, we certainly look forward to having you as our guest sometime again in the near future and have the chance to provide more memorable experiences. Warm Regards. Reservations Team

10/10 - 훌륭해요

SABRINA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 3박 숙박함
답변 제공: Reservations Team 님, 2019년 11월 5일
Dear Sabrina, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, you can be certain that at Andaz Mayakoba we strive to make each stay unique and special. We look forward to having you back soon as our honored guests. Warm Regards. Reservations Team

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo excelente excepto los amenities comparado con otros hoteles de Mayakoba, el jabón se pega a la jabonera y el champú deja el pelo encrespado, aroma exagerado y no de buena calidad. Para el costo de la habitación esperaría un amenity de marca. Excelentes instalaciones y excelente personal, en particular Miguel de Tinta del Pulpo.
2019년 10월에 2박 숙박함
답변 제공: Equipo de Reservaciones Aandaz 님, 2019년 11월 4일
Estimado huesped, Saludos desde Andaz Mayakoba! Gracias por compartir con nosotros su experiencia, ya hemos hecho saber sus comentarios con nuestros gerentes. Esperamos tener la oportunidad de tenerlo como nuestro huesped pronto! Saludos Cordiales. Equipo de Reservaciones.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
The air conditioning in the room was not the best - either too cold or too weak
2019년 10월에 7박 숙박함
답변 제공: Reservations Team 님, 2019년 10월 24일
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, we are grateful for the feedback since this helps us to improve each day. We will definitely be sharing your comments with all our engineering staff, please if you have more comments about your stay do not hesitate to share with us an email. We look forward to having you back soon as our honored guests. Warm Regards. Reservations Team Andaz Mayakoba Resort Riviera Maya.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best resort I have ever stayed at in Mexico! Food and service was AMAZING! David at the beach was great!
2019년 10월에 4박 숙박함
답변 제공: Reservation Team 님, 2019년 10월 16일
Dear Rodolfo, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, you can be certain that at Andaz Mayakoba we strive to make each stay unique and special. We will definitely be sharing your comments with all our staff and look forward to having you back soon as our honored guests. Warm Regards. Reservations Team

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing resort great staff the service is absolute perfection but the resort needed night animations DJ club dancing I understand that the time I went was off the high season but still could added some music DJ other than that it was a blast
2019년 10월에 4박 숙박함
답변 제공: Reservations Team 님, 2019년 10월 14일
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you very much for sharing your experience with us, you can be certain that at Andaz Mayakoba we strive to make each stay unique and special. We will definitely be sharing your comments with all our staff and look forward to having you back soon as our honored guests. Warm Regards. Reservations Team Andaz Mayakoba Resort Riviera Maya.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful piece of property in Mayakoba, friendly stuff, good food, clean rooms and facilities. Drinks provided in the all inclusive package were just ok, not quite good quality, but we understood they wanted to save some money...
2019년 8월에 6박 숙박함
답변 제공: Andaz Mayakoba 님, 2019년 8월 20일
Dear Guest, Greetings from Andaz Mayakoba Resort Riviera Maya! Thank you for sharing your experience with us! All points of view and opinions from all our guests are more than welcome since this feedback helps us to improve. We will certainly be sharing your suggestions with our Food and Beverage Team. Certainly we do look forward to welcoming you back again soon! Best Regards. Reservations Team Andaz Mayakoba Resort Riviera Maya