파노라믹 스위트, 바닷가 (Butler Suite) | 해변/바다 전망

이베로스타 그랜드 파라이소 - 어른 전용 - 올 인클루시브 여행 후기

5 out of 5
이베로스타 그랜드 파라이소 - 어른 전용 - 올 인클루시브
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1003개 이용 후기 중 773개" "
평점 8 - 좋아요. 1003개 이용 후기 중 142개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 55개" "
평점 4 - 별로예요. 1003개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 17개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most beautiful hotel that I've sayed at ever. Reminds me of an upgraded Belagio.
2024년 4월에 4박 숙박함
답변 제공: Quality Manager 님, 2024년 4월 15일
We would like first of all to thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.It is nice to know that you hold us in fond memories and we hope that you visit us again soon.Best Regards,

10/10 - 훌륭해요

Sonali

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay
2024년 3월에 3박 숙박함
답변 제공: Quality Manager 님, 2024년 4월 2일
It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar Grand Paraiso.We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail.We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon.Best Regards,

10/10 - 훌륭해요

Tim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly impressed with the staff and the property. This is truly a 1st class experience and I highly recommend visiting the property.
2024년 3월에 3박 숙박함
답변 제공: Quality Manager 님, 2024년 4월 2일
We would like first and foremost to thank you for choosing Iberostar Grand Paraiso for your recent holiday and also for taking the time to share your opinion.Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,

10/10 - 훌륭해요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo mejor hoy en la zona de Playa del Carmen
2024년 3월에 3박 숙박함
답변 제공: Gerente de Calidad 님, 2024년 3월 25일
Valoraciones tan positivas como la suya sobre Iberostar Grand Paraiso nos confirman que estamos trabajando en la buena dirección para que todos nuestros huéspedes disfruten de una estancia perfecta al mejor estilo Iberostar.Una vez más gracias por su tiempo y la confianza depositada en nuestra cadena y hasta muy pronto.Atentamente,

10/10 - 훌륭해요

Colin

2024년 3월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 4월 9일
We would like to thank you for choosing Iberostar Grand Paraiso for your holiday.We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,

10/10 - 훌륭해요

Marion

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent food, clean facilities, friendly staff, beautiful beach!
2024년 3월에 3박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 13일
We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. Also, we are delighted to know that our excellent service provided by our team and our wonderful culinary offer has exceeded your expectations.Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,

10/10 - 훌륭해요

Allen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always polite and very accommodating. I don’t think I never heard a staff member not greet you and tell you what is going on
2024년 3월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 11일
We would like first and foremost to thank you for choosing Iberostar Grand Paraiso for your recent holiday and also for taking the time to share your opinion.We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,

10/10 - 훌륭해요

Roger

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is the finest and best run resort/hotel I’ve ever been to! Exceptional staff everywhere.
2024년 2월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 4일
First of all, we would like to thank you for your kind review of your recent holiday with us at Iberostar Grand Paraiso. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

10/10 - 훌륭해요

Galit

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Recommended. Excellent indoor/spa pool. Excellent food choices.
2024년 2월에 14박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 19일
Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Grand Paraiso. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pristine property! Everything from the rooms to the restaurants, pool and the beach was exceptionally clean and beautiful! The staff went above and beyond to make us feel welcome and pampered. Love the Japanese restaurant and the buffets were delicious! Can’t wait to visit this resort again!
2024년 2월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 8일
First and foremost, thank you for choosing Iberostar Grand Paraiso on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Kind regards,

10/10 - 훌륭해요

Christopher

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best vacation ever. The resort was amazing and far exceeded my expectations. Would recommend it to everyone. Can’t wait to go back.
2024년 1월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 6일
We would like first and foremost to thank you for choosing Iberostar Grand Paraiso for your recent holiday.Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing food, beautiful property.
2024년 1월에 4박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 31일
First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Grand Paraiso and we want to thank you for sharing your experience with others.We also are very happy to know that our passionately prepared gastronomy has left a wonderful impression on you.Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.Best Regards,

8/10 - 좋아요

ki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not bad. But not excellent
2024년 1월에 4박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 23일
First and foremost, we would like to thank you for choosing Iberostar Grand Paraiso on your most recent vacation.We are committed to offering our guests memorable vacations and we are saddened to know that we did not exceed your expectations.We always invite our guests to approach our Public Relations department to let us know about any situation that may arise during their stay, our team will always be glad to assist you and make your stay more enjoyable. We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,

10/10 - 훌륭해요

Tammie 님, Fertile

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 6일
It was a pleasure to host you at Iberostar Grand Paraiso on your recent holidays.We look forward to the opportunity to host you again in the near future. Sincerely,

10/10 - 훌륭해요

Andrew

2024년 1월에 4박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 17일
We would like to thank you for choosing Iberostar Grand Paraiso for your holiday. It will be an honor to host you once again in the near future. Best regards,

10/10 - 훌륭해요

Frederick 님, Niles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, quiet, luxurious property. Absolutely amazing experience. The staff were all incredibly friendly and helpful
2024년 1월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 16일
It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Grand Paraiso and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,

10/10 - 훌륭해요

Michal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 8박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 15일
First and foremost, we would like to thank you for choosing Iberostar Grand Paraiso on your most recent vacation.It will be a pleasure to host you once again on your upcoming vacations.Kind regards,

8/10 - 좋아요

Elena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 10일
It was a pleasure to host you at Iberostar Grand Paraiso on your recent holidays.We hope to welcome you back once again in the near future.Kind regards,

10/10 - 훌륭해요

Harold Lee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptionally nice staff. They go out of their way to insure a first class experience. Facilities are all very well maintained. Food was very good with lots of options.
2023년 12월에 6박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 9일
It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Grand Paraiso and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,

10/10 - 훌륭해요

Aicha

좋아요: 편의 시설/서비스
2023년 12월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 30일
We thank you for choosing Iberostar Grand Paraiso as host of your recent vacations.We hope to welcome you back once again in the near future.Kind regards,

10/10 - 훌륭해요

michael 님, Saskatoon

2023년 12월에 7박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 26일
We thank you for choosing Iberostar Grand Paraiso as host of your recent vacations.It will be a pleasure to host you once again on your upcoming vacations.Kind regards,

10/10 - 훌륭해요

Hanh

2023년 12월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 20일
Thank you for choosing Iberostar Grand Paraiso as host of your recent vacations.It will be a pleasure to host you once again on your upcoming vacations.Kind regards,

10/10 - 훌륭해요

Steven 님, Mohnton

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved everything ! General manager and staff top notch and very engaging.
2023년 12월에 14박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 18일
We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.Best Regards,

10/10 - 훌륭해요

Jason

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food was excellent. Facilities were top notch. Only complaint I would have is that when we checked in the sit down restaurant availability was very limited. The buffet is incredible though.
2023년 12월에 6박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 18일
It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Grand Paraiso. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail. Also, it is lovely to read how happy you were with our culinary offer. We are very proud of our excellent gastronomic choice and quality, so to hear your compliments is wonderful for us!On the other hand, we regret you had some difficulties with your dinner reservations, however, allow us to explain that our restaurants operate under a system of different seating times planned to create a personalized and fine dining experience. We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

10/10 - 훌륭해요

Luis 님, modesto

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 11일
First and foremost, we would like to thank you for choosing Iberostar Grand Paraiso on your most recent vacation.We look forward to welcoming you once again in the future.Best regards,

10/10 - 훌륭해요

Robert Duane Willis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Quality Manager 님, 2024년 2월 7일
We would like to thank you for choosing Iberostar Grand Paraiso for your holiday. We hope to welcome you back once again in the near future.Kind regards,

10/10 - 훌륭해요

Nicola

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 11월에 7박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 8일
It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience.Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

10/10 - 훌륭해요

Magdavel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved my stay at the grand. They go beyond in treating you with the best service. It was relaxing , fun and beautiful i cant wait to go back.
2023년 11월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 7일
We would like to express our appreciation for your kind words and positive rating of Iberostar Grand Paraiso. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honor to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,

10/10 - 훌륭해요

nariaki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So nice !!
2023년 11월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 6일
We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us.As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort.Again, we want to express our gratitude for this positive feedback and hope to have the honour of serving you again soon.Best Regards,

10/10 - 훌륭해요

Raul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extraordinaria experiencia !
Excelente servicio !
2023년 11월에 4박 숙박함
답변 제공: Gerente de Calidad 님, 2023년 12월 6일
Nos alegra que haya escrito este comentario tras su estancia.No dude de que transmitiremos encantados sus amables comentarios a los diferentes equipos, ya que estarán muy contentos de saber que han contribuido a hacer de sus vacaciones una maravillosa experiencia a través de su vocación de servicio.Comentarios como el suyo nos confirman que estamos trabajando en la buena dirección. Gracias por la confianza depositada en Iberostar y hasta muy pronto.Atentamente,

10/10 - 훌륭해요

Kendra 님, Kapuskasing

단체 여행, 연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
This property was the most beautifully decorated and clean I’ve ever seen. Reminded me of a Vegas hotel. Staff was always there to help in any way. Food was wonderful.
2023년 10월에 10박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 13일
We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.Best Regards,

10/10 - 훌륭해요

Kaureen 님, Moonbeam

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this resort. Everything is grand- thought we were in Las Vegas. We have stayed at numerous VIP resorts in past so the only thing I can complain about is the lack of little things butlers usually do for us...example- run a bath, bring appetizers. The butlers were good for reserving restaurants but thats it basically. Cleanest resort we have ever been to and all staff were amazing!!
2023년 10월에 10박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 13일
We would like first of all to thank you for choosing Iberostar Grand Paraiso. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Likewise , we thank you for sharing your observations and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,

8/10 - 좋아요

Orlando

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check-in, made you feel comfortable. The buffet is good. Great entertainment.
2023년 10월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 6일
It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 객실의 편안함
High service great value adults only all inclusive
One of the nicest all inclusive adults only places we have stayed at in Mexico for the money. High service staff really enjoyed the stay!
2023년 10월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 6일
It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Grand Paraiso and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,

10/10 - 훌륭해요

Jassine

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best hotel since years
2023년 10월에 10박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 3일
We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Grand Paraiso. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

2/10 - 너무 별로예요

Candace

2023년 10월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 30일
Thank you for choosing Iberostar Grand Paraiso for your recent holiday.We hope that you can grant us a new opportunity to host you in the future. Sincerely,

2/10 - 너무 별로예요

Kristina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful and the staff was wonderful but I ended up with food poisoning after being there for 3 days and spent the rest of my vacation in bed sick.
2023년 10월에 7박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 24일
First and foremost, we would like to thank you for choosing Iberostar Grand Paraiso on your most recent vacations.We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, we truly regret reading about the situation you have mentioned and we hope you are doing better now. It is important to mention that Iberostar Hotels & Resorts takes the safety and well-being of our guests very seriously and therefore, our Executive Chef daily supervises that the food is prepared with the highest levels of hygiene and quality, from the moment each dish is prepared, until we deliver it to our guests. In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company, in order to guarantee compliance with our quality standards. Also, all areas are inspected such as the correct handling of food, temperatures, conservation, and preparation. However, we do not take your feedback lightly and will forward them to our Food and Beverage department for their review. We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being. Likewise, we thank you for sharing your feedback with us and we look forward to welcoming you once again in the future.Best regards,

10/10 - 훌륭해요

James

2023년 10월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 6일
We extend our gratitude for choosing Iberostar Grand Paraiso as your most recent holiday destination. It will be a pleasure to host you once again on your upcoming vacations.Kind regards,

10/10 - 훌륭해요

Dustin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Iberostars never disappoint
2023년 10월에 8박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 16일
We would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere.Again we thank you for sharing your comments and we hope to welcome you back again in the not too distant future.Best Regards,

10/10 - 훌륭해요

Dustin

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property
2023년 10월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 16일
First and foremost, we would like to thank you for choosing Iberostar Grand Paraiso on your most recent vacations.Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.We would like to thank you once again for your appreciation and hope to welcome you back again soon. Best Regards,

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 30일
Thank you for choosing Iberostar Grand Paraiso as host of your recent vacations.We hope to welcome you back again soon. Best Regards,

10/10 - 훌륭해요

Jerrod Bowne

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There are many nice hotels but the service at Grand Paraiso is a step above.
2023년 10월에 6박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 9일
We would like primarily to thank you for choosing Iberostar Grand Paraiso for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. Also, we also appreciate your kind words towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths.So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,

10/10 - 훌륭해요

Christine

2023년 10월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 27일
Thank you so much for choosing Iberostar Grand Paraiso as your most recent holiday destination.It will be a pleasure to host you once again. Kind regards,

10/10 - 훌륭해요

Paresh

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here several times, last in 2019. The main changes we noticed were: 1. Easier to make and change dinner reservations 2. All restaurants were great, except that the choice at the Mexican restaurant seemed limited. House wine quality was terrible and needs improvement 3. Breakfast and lunch buffet selections were very good 4. There was no longer the option of the dinner buffet; please bring that back! 5. Entertainment was very disappointing because of the location in the lobby rotunda. Viewing was impeded by shrubs, and it does a disservice to both guests and performers. I think that this is a major negative change. I was not prepared to pay $125 pp for the Ilusio show. Entertainment needs to move back into the theater or the pool side. 6. My compliments to the staff for their courtesy and attentiveness. Special compliments for Eusebio, our server at the Venezia! 7. I recommend that the room fridge be restocked daily, not just when requested. Overall, we had a great stay.
2023년 9월에 6박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 9일
We thank you for choosing Iberostar Grand Paraiso as host of your recent vacations once again.It is a pleasure to know that you enjoyed your vacation experience. Also, it has been an absolute pleasure to read your praise concerning our culinary offer. It makes us really happy to see that you noticed how important this part of our company is to us. On the other hand, we are saddened to know that our entertainment program was not to your liking.Our Star Friends team work with great enthusiasm and make a significant effort to satisfy our guests. We will send your impressions to the proper department.Likewise, we appreciate the time you have taken to share your comments with us.Rest assured that your feedback is truly important to us and we hope to have the opportunity to serve you once again in the near future.Best regards,

10/10 - 훌륭해요

nathan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property was very nice and the staff were friendly an accommodating.
2023년 9월에 6박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 9일
Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Grand Paraiso. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Kind Regards,

10/10 - 훌륭해요

Tasha 님, Sterling heights

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The VIP service was excellent
2023년 9월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 9월 29일
We want you to know that your review of Iberostar Grand Paraiso is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,

10/10 - 훌륭해요

Benjamin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing, I will be back again
2023년 9월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 9월 26일
We thank you for choosing Iberostar Grand Paraiso as host of your recent vacations.It is a pleasure to know that you enjoyed your vacation experience.We look forward to the opportunity to host you again in the near future. Best regards,

10/10 - 훌륭해요

Arash Soltani

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort in Cancun esp for couples. Not many bars but overall everything was great.
2023년 7월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 9월 25일
Thank you so much for choosing Iberostar Grand Paraiso as your most recent holiday destination. We are happy to hear that you had such an enjoyable stay.Likewise, we thank you for sharing your observations with us and we hope to see you again in the not too distant future.Best regards,

10/10 - 훌륭해요

Abeer

좋아요: 청결 상태, 숙박 시설 상태 및 시설
great experience
2023년 8월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 9월 25일
It was a pleasure to host you at Iberostar Grand Paraiso on your recent holidays. We are glad to read that you had a great vacation with us. We hope to host you once again to create a memorable experience together. Sincerely,

8/10 - 좋아요

James

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Been to the Iberostar Grand 6 times now. Lots of changes now. No more butler service. Staff was friendly and very attentive. My room was aged but excellent maid and turndown service. Hotel has definitely aged. Pool excellent. Pool bar bartenders aren’t as attentive As they use to be. Drinks were just ok. I asked the hotel staff to bring liquor 43 to the pool bar 3 times and they never did. They trots pass off a cheap replacement. Other changes are no more shows in the Colosseum theater every night. Overall a great stay and still a great hotel.
2023년 9월에 7박 숙박함
답변 제공: Quality Manager 님, 2023년 9월 21일
Thank you for choosing Iberostar Grand Paraiso and for sharing your experience with us.We are delighted to read that overall you had a pleasant time in our hospitality. On the other hand, we are committed to offering our guests the very best possible experience and we regret to know that we did not exceed your expectations in certain areas.Once again, we thank you for your feedback and we hope to welcome you back in the future.Kind regards,