커플 트리트먼트룸, 사우나, 스파 욕조, 스팀룸, 전신 트리트먼트, 수치료

하얏트 질라라 리비에라 마야 어른 전용 올 인클루시브 여행 후기

4.5 out of 5
하얏트 질라라 리비에라 마야 어른 전용 올 인클루시브
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 330개 이용 후기 중 224개" "
평점 8 - 좋아요. 330개 이용 후기 중 64개" "
평점 6 - 괜찮아요. 330개 이용 후기 중 25개" "
평점 4 - 별로예요. 330개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 330개 이용 후기 중 6개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Rodolfo Ignacio Rios

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusto el servicio de los empleados, muy educados y atentos para solucionar los problemas. No me gusto la mala comunicación por el intento de vender la membresia de otro hotel de la cadena. Tampoco me parecio barato el upgrade por la habitación con supuesta vista al mar q no es tan asi.
2024년 4월에 4박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 18일
Querido Rodolfo,Muchas gracias por tus notas y por elegir a nuestro resort como su anfitrión en estas últimas vacaciones, por otro lado, lamentamos escuchar que tuvo oportunidades al momento de tener contacto con UVC, por favor, quede tranquilo, que escalaremos este tema con nuestros gerentes. Esperamos verlo pronto nuevamente para poder otorgarle una estancia como se merece. ¡Gracias por sus comentarios!

8/10 - 좋아요

Rich

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic resort. Very nice. Not too big or too small. We had a swim up room which was large and very nice. The pool area is excellent. The beach is wonderful. We walked about a mile or so up and down the beach from the Zilara. No other resort had a beach that even comes close to Zilara’s. Service, amenities, location, cleanliness were all excellent. Additional food options would be welcomed. The quality of food needs improvement.
2024년 4월에 5박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 18일
Dear Rich,Thank you so much for your visit, and for sharing your review of our Hyatt Zilara Riviera Maya property. We are sorry to hear that we did not meet your expectations, and that your stay was not as rewarding as we had intended. I would like to express our sincerest apologies for any inconvenience you might have experienced.We've shared the key points you highlighted with our management to improve our service. We hope you will allow us a second chance to provide the experience you deserve, in the future!

10/10 - 훌륭해요

Andrea Pena

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay.
2024년 4월에 5박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 18일
Dear Andrea,Thanks for your notes and for choosing our resort as your host, we are honored you've spend a great days with us, we hope to see you soon!

6/10 - 괜찮아요

Debra Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was smooth we were upgraded to an ocean view swim up pool room, which was nice. However, the food was disappointing and also the lack of tropical color, everything was green no flowers. Staff were very friendly and accommodating.
2024년 4월에 7박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 18일
Dear Debra,Thank you so much for your recent visit, and for sharing your review of our property. We are sorry to hear that we did not meet your expectations, and that your stay was not as rewarding as we had intended. I would like to express our sincerest apologies for any inconvenience you might have experienced.We've shared the key points you highlighted with our management to improve our service. We hope you will allow us a second chance to provide the experience you deserve, in the future!

10/10 - 훌륭해요

Monica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Una linda propiedad y lindo momento que experimentamos con mi esposo, el servicio si creeria que puede mejorar
2024년 4월에 3박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 15일
Querida Mónica, Muchas gracias por tus notas y por elegir a nuestro resort como su anfitrión, sin duda sus palabras significan mucho para nosotros, muchas gracias por su feedback y tenga por seguro que pasaremos notas del servicio con nuestros líderes. ¡Esperamos verla pronto!

6/10 - 괜찮아요

Kathleen Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 15일
Dear Kathleen,Thanks for your notes and for choosing our resort as your host, we hope to see you soon!

10/10 - 훌륭해요

Kieran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing time
2024년 3월에 7박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 12일
Dear Kieran,Thanks for your notes and for choosing our resort as your host, we hope to see you soon to create more memories together at your home far from home!

10/10 - 훌륭해요

Yolanje

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena la comida
2024년 3월에 3박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 12일
Dear Yolanje,Thanks for your notes and for choosing our resort as your host, we are honored that you have a great experience about our restaurants and the food! We hope to see you soon!

6/10 - 괜찮아요

Ignacio 님, Nampa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 11일
Dear Ignacio,Thanks for your notes and for choosing our resort as your host, we hope to see you soon and create more memories at Hyatt Zilara Riviera Maya, your home far from home.

8/10 - 좋아요

Wanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 8일
Dear Wanda, Thanks for choosing Hyatt Zilara Riviera Maya as your host, we hope to see you soon and create more memories together! Please, let us know any further inquiry you may have, we remain at your service.

10/10 - 훌륭해요

Jason R 님, Oak Hill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, this was an excellent place to stay! Did not enjoy the push to go to the sales pitch at another resort. We said no, and were still bothered about it. I understand it’s business, but if I want to spend money on a timeshare or wtvr, I can make that decision myself. I did not come here to get pitched business proposals, especially after traveling all day and just trying to get to our room Beautiful location, beach is super clean, nice facility. We found there were plenty of things to do. Food options were pretty good. The best thing about this resort was the staff. They treat you with such respect and they are very sincere. They really are hard-working and kind people.
2024년 4월에 4박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 8일
Dear Jason, Thank you for choosing our resort as your host to enjoy your recent stay. We're delighted to hear you had a wonderful getaway and enjoyed our facilities, friendly staff & delicious food. Rest assured that we will escalate the comment about time sharing with our supervisors. We appreciate your feedback regarding our incredible staff! We look forward to welcoming you back for another fantastic stay. Thank you for your visit, your time, and your preference.

8/10 - 좋아요

Orlando J Riega

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 8일
Dear Orlando,Thanks for choosing Hyatt Zilara Riviera Maya as your host, we hope to see you soon and create more memories together! Please, let us know any further inquiry you may have, we remain at your service!

8/10 - 좋아요

Wendy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a wonderful time. The staff was wonderful! My pool area is great but many fountains weren’t working and the pool seemed overly dirty most days.
2024년 3월에 5박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 5일
Dear Wendy,Thanks for your notes and for choosing Hyatt Zilara Riviera Maya as your host, your comments mean the world to us, please, be secure that we share your notes with our supervisors about the fountains that weren't working, we hope to see you soon to create more memories together!

10/10 - 훌륭해요

Jordyn Marina Anne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food here was incredible! Especially the sushi!
2024년 3월에 5박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 4월 3일
Dear Jordyn Marina, Thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you have enjoyed our sushi restaurant and had a pleasant stay with us. We hope to welcome you back soon and create more unforgettable memories!

8/10 - 좋아요

Per

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful rooms and property. Only drawback was the lack of water pressure, at times there was no water at all for the shower.
2024년 3월에 4박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 4월 2일
Dear Per,Thank you you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay and you have enjoyed the services.We have shared the key points you highlighted with our management to improve our service. We hope you will allow us a second chance to deliver the experience you deserve, in the future!

8/10 - 좋아요

America Manzanares

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente servicio y atención
2024년 3월에 3박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 4월 2일
Estimada America Manzanares,Muchas gracias por haber elegido nuestro resort para disfrutar de sus vacaciones. Estamos más que felices de escuchar que disfruto al maximo de nuestro servicio. Esperamos recibirlos pronto y seguir creando recuerdos inolvidables.

10/10 - 훌륭해요

Sierra Alanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing stay! Would definitely go back. Upon arrival, the service was great and the staff super attentive. We were offered a free room upgrade for travelling as Expedia guests and treated to a special romantic dinner as well. It’s a small resort which makes it feel much more intimate. The resort has one big pool but we stayed on the beach the whole trip because of how beautiful it was. We didn’t eat much at the buffet but the restaurants were phenomenal! If you’re looking for a relaxing getaway and great service, stay here!
2024년 3월에 4박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 4월 1일
Dear Sierra Alanna, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay with us. We look forward to exceeding your expectations once again on your next visit. Sincerely,

10/10 - 훌륭해요

Roderick Ealton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 4월 1일
Dear Roderick Ealton, Thank you for staying here! Your feedback is very important to us.

6/10 - 괜찮아요

Rory

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 4박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 4월 1일
Dear Rory, Thank you for choosing us as a destination. Your feedback is very important to us.Sincerely,

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
10 Star location and experience - Super Awesome Place I highly recommend. If somebody is to complain about this location than they will complain about everything. Great Staff Great Food Great Drinks Great Entertainment, Great Gym, Great Spa, Beach Was Excellent. No Complaints at all.
2024년 3월에 6박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 4월 1일
Dear Robert, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay and that you have enjoyed the beach, the staff, and our overall service. We hope to welcome you back soon and create more unforgettable memories.Best regards,

10/10 - 훌륭해요

Anna Marie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing stay here. The staff was great from the very beginning. The food was also better than all all-inclusive hotels I’ve ever stayed in. The rooms were clean and updated. We loved our vacation here!
2024년 3월에 4박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 4월 1일
Dear Anna Marie, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay with us. We look forward to exceeding your expectations once again on your next visit. Sincerely,

10/10 - 훌륭해요

Cristian A.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing all inclusive resort! I’ll go again and bring friends
2024년 3월에 4박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 4월 1일
Dear Cristian A.We are happy to hear that you had a wonderful stay with us. We look forward to welcoming you back soon!

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We didn’t like trying to be upsold on a property. The last thing on our minds was purchasing a time share.
2024년 3월에 5박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 28일
Dear Robert,Thank you for choosing us as a destination, we are honored about your comments. We will certainly take your recommendations into consideration as we strive to make improvements. Your review helps us enhance the overall guest experience, and we hope to have the opportunity to welcome you back soon with a better experience.

10/10 - 훌륭해요

Christopher J

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was perfect for the couple looking for a slow paced vacation. Very upscale accommodations absolutely beautiful property. Rooms are awesome. Beach was walkable and much nicer than the other ones we walked past. Plenty of food and beverage options.
2024년 3월에 4박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 27일
Dear Christopher J, We would like to thank you for your kind review, we work hand in hand with extraordinary people to deliver great experiences for our guest.We hope to welcome you back soon!

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great food options, Capri Italian restaurant was excellent! We had a tropical view swim up room, we had a wonderful view! Even though it was a smaller resort, everything was very convenient, and had a more personal feel. All the staff was very accommodating and pleasant! Would certainly return for a visit if the opportunity comes along!
2024년 3월에 4박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Dear Nancy, •Thank you for choosing our resort as your host! We are delighted to hear you had an amazing experience with us, and appreciate your kind comments about staff, food, and restaurants. Thank you again for selecting our resort. We hope to welcome you back soon and create more unforgettable moments!

10/10 - 훌륭해요

Valerie Lee

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really like Jorje (George) in the Italian Restaurant. He was always very nice and helpful.
2024년 3월에 8박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Dear Valerie Lee,Thank you so much for choosing Hyatt Zilara Riviera Maya! We're delighted to learn you enjoyed the great service at our Italian Restaurant. We sincerely appreciate your loyalty and look forward to welcoming you for many more memorable stays!

8/10 - 좋아요

Eldon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly and accommodating. Joel was VERY GOOD! I hope all your staff are paid a living wage for their work! It was nice overall however more dining options would be better as after about 4 days the same ones get tiresome. One issue is that my wife is vegan, we had emailed ahead of time asking about what options would be available, but no one ever got back to us even after we followed up a second time. We had a few instances where a menu item at Lola Snacks was listed as vegan, but then it was served to her with real mayonnaise on it. She didn’t realize it was egg mayonnaise since there is a vegan mayo, and ate it and became quite sick for a few days. Another thing we noticed was that there was a Ceasar salad listed at Capri Grill as being vegetarian yet there’s anchovy paste listed in the ingredients. It left my wife, feeling a bit concerned about the food choices and lack of options and knowledge, and that she Was going to get sick again. Although the waiter didn’t seem to fully understand what vegan meant, he was very accommodating and did speak with the chef to ensure that my meal was vegan, which we really appreciated. My wife spent about three days overall with a very upset stomach, which unfortunately reduced her level of enjoyment. El Comodor provided some nice options for her, which she appreciated. The beach was by far the nicest on that stretch of properties. The sand was like powdered sugar, and felt amazing and the water was very clear.
2024년 3월에 6박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Dear Eldon,We appreciate your honest feedback and your 4-star review! Once again, thank you for choosing our resort for your anniversary trip. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional experience!

10/10 - 훌륭해요

Alma Rosa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an excellent and beautiful hotel
2024년 3월에 6박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Dear Alma Rosa, Thank so much for your kind review, We're delighted to learn you enjoyed the property. We hope to welcome you back soon and create more unforgettable memories!

10/10 - 훌륭해요

Brett Adam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and courteous. A la carte restaurants were amazing. Rooms were very nice. Entire resort was well maintained and very clean.
2024년 3월에 4박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Dear Brett Adam,Thank you so much for your kind message, ! We're delighted to learn you enjoyed the great food, clean rooms, and friendly staff. We sincerely appreciate your loyalty and look forward to welcoming you for many more memorable stays!

10/10 - 훌륭해요

Ryan

2024년 3월에 7박 숙박함
답변 제공: Brenda García | Social Media Manager 님, 2024년 4월 15일
Dear Ryan!Thanks for your notes and for choosing Hyatt Zilara Riviera Maya as your host, we hope to see you soon!

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 - 좋아요

Alison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 - 훌륭해요

Thomas Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My first experience in Mexico. The resort was great. Not sure I would even risk trying a different one. Not a large resort so not as many dining options but the benefit is not crowded. Always a table available at every restaurant but we did tend to start eating by 6/6:30. Quality of food, drinks, service and accommodations very good.
2024년 2월에 7박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Dear Thomas Michael, Thank you for choosing our resort as your host! We are delighted to hear you had an amazing experience with us, and appreciate your kind comments about food and restaurants. Thank you again for selecting our resort. We hope to welcome you back soon and create more unforgettable moments!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the rooms and the beach area. The staff were all fantastic! My only complaint was that I got tired of the food offerings at the end of my stay.
2024년 3월에 4박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Dear Kevin, We're delighted to learn you enjoyed the rooms and beach area. We sincerely appreciate your loyalty and look forward to welcoming you for many more memorable stays!

8/10 - 좋아요

Rosana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very relaxing and quiet stat at the Hyatt.
2024년 2월에 5박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Dear Rosana,We are delighted to hear you had an amazing experience with us. We hope to welcome you back soon and create more unforgettable moments!

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful property! We will be back
2024년 3월에 7박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Dear Eric,We are delighted to hear you had an amazing experience with us. We hope to welcome you back soon and create more unforgettable moments!

10/10 - 훌륭해요

Samantha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful, clean resort with modern decor in every corner! The staff truly work so hard to ensure that every guest is looked after and has a positive experience from dining options, to drinks and responsiveness to requests for service to the room. Food was good; nothing to rave about and also no complaints. The sushi was delicious and a lovely experience! We loved the vibes at the pool!
2024년 3월에 5박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Dear Samantha, Thanks for choosing Hyatt Zilara Riviera Maya as your host, we are honored about your comments, we work hand in hand with extraordinary people to deliver great experiences for our guest.

6/10 - 괜찮아요

Julie

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Disappointed in our stay at Hyatt Zilara Riviera. We travel to Mexico twice a year. We’ve been doing this for over 10 years. We have stayed at the Hyatt Zilara in Cancun on multiple occasions and it has been wonderful. That’s why we decided to try this resort. It was subpar to every trip we’ve had previously including ones to other resorts. The service was scaled down. Many of the staff seems stressed because there wasn’t enough help. They responded to us in kind. The drinks were extremely weak with little to no high-end alcohol to select from. This is an upper end resort catering to adults only. To not have options in this area is unacceptable. The food was similar. Inconsistent and often disappointing. The facility and resort itself are lovely. Well maintained. The rooms are comfortable. Our room service was, very good. We had friends with us who had never been to Mexico. Wished we had taken them elsewhere for their first experience. This is a newly renovated and reopened resort. They need to do a lot of adjusting to bring it up to the brands reputation in my opinion, I would go elsewhere for now.
2024년 3월에 5박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Dear Julie, Thank you for choosing our resort for your stay and for taking the time to share your feedback. Your preference is appreciated, and we are grateful for your visit.While it is good to hear you enjoyed the beach, staff, and suites, we are sorry for any disappointment you experienced with the food and drinks. We will certainly take your comments into consideration as we strive to make improvements. Your input helps us enhance the overall guest experience, and we hope to have the opportunity to welcome you back in the future with a better experience.

10/10 - 훌륭해요

Gennadiy 님, Baltimore

2024년 3월에 4박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 4월 4일
Dear Gennadiy,Thank you for choosing us as a destination. Your feedback is very important to us.

8/10 - 좋아요

glenda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We requested an ocean view room many month before our arrival. When we went to our room it was disappointing to find our view was looking on to a large rooftop space. There was not much to see of the ocean view. I had to take the tome to go all the way back to check in and request another room. The room that was offered to us overlooked the pool and a little view of the ocean. However It was a nice room and we enjoyed it it. The staff was very gracious and friendly. Drinks from the different bars were extremely weak. Extremely disappointed in the Social Mixology lounge. The bartenders seemed very inexperienced and it had no top shelf liqueur like one would expect from a high end hotel lounge bar. My friend was pored a martini in a small wine glass, with no olives! We enjoyed our stay, especially the Fiesta night. This location should try to match the high quality of the other location Hyatt Zilara Cancun.
2024년 3월에 5박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Dear glenda,Thank you for choosing our resort for your stay and for taking the time to share your feedback. Your preference is appreciated, and we are grateful for your visit.While it is good to hear you enjoyed the staff and suite, at the same time, we are sorry for any disappointment you experienced with our service. We will certainly take your comments into consideration as we strive to make improvements. Your input helps us enhance the overall guest experience, and we hope to have the opportunity to welcome you back in the future with a better experience.

8/10 - 좋아요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smaller resort and easy to get around the property. We had ocean view king room. Small balcony. Nowhere to sit in room except the bed. No little table or couch in the room. Food was decent. Wasn’t the best and wasn’t worth what they are charging to go. We liked when it was Secrets Capri better.
2024년 3월에 5박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 27일
Dear Christopher, Thank you for choosing us as a destination, we are grateful for your visit. We will certainly take your comments into consideration as we strive to make improvements. Your input helps us enhance the overall guest experience, and we hope to have the opportunity to welcome you back in the future with a better experience.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great beach, excellent service by staff and good update of the hotel. Dining options are limited but food was fresh and we had no gastro issues. All in all a pleasant experience.
2024년 2월에 14박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 27일
Dear David,We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay and have enjoyed the beach, the staff, and our overall service. We hope to welcome you back soon and provide more unforgettable memories.

10/10 - 훌륭해요

Cesar Ramirez

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best staff and service
2024년 3월에 5박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 27일
Dear Cesar Ramirez, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay and that you have enjoyed our services to the fullest. We hope to welcome you back soon and create more unforgettable memories.

10/10 - 훌륭해요

Alyssa

2024년 3월에 4박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 4월 1일
Dear Alyssa,Thank you for choosing us as a destination. Your feedback is very important to us.Sincerely,

2/10 - 너무 별로예요

Jagjeet

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property
2024년 3월에 3박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Thank you for staying here! Your feedback is very important to us.

8/10 - 좋아요

Isabella

2024년 3월에 7박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 4월 1일
Dear Isabella, Thank you for staying here! Your feedback is very important to us.Sincerely,

10/10 - 훌륭해요

Nadezda

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has the best employees. I thank each and everyone for their work!!!
2024년 3월에 7박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 27일
Dear Nadezda, Fist of all, thank you for choosing Hyatt Zilara Riviera Maya as your host. We are thrilled to hear you had a pleasant stay and that you have enjoyed our services to the fullest. We hope to welcome you back soon and create more unforgettable memories.

10/10 - 훌륭해요

Biljana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property,very clean, friendly staff
2024년 3월에 5박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 27일
Dear Biljana, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are thrilled to hear you had a pleasant stay and that you have enjoyed our property and friendly staff to the fullest. We hope to welcome you back soon and create more unforgettable memories.

10/10 - 훌륭해요

Monique 님, calgary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’re just leaving today and so sad to go! This property is beautiful, the staff are so incredibly nice and the food/drink options are 10/10. I was worried when booking that we would be a bit bored with this being a smaller resort but it was perfect. There’s quite a few different dinner options and our favourite was the sushi which you have to book in advance. The beach had some seaweed but they did a great job keeping it clean. The rooms are beautifully decorated and our tropical view room had a partial ocean view which we loved. Thank you to all the staff at this resort who went above and beyond to make our stay special! I would choose Hyatt All Inclusive over a Secrets Resort any day.
2024년 3월에 6박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 27일
Dear Monique, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are thrilled to hear you had a pleasant stay and that you have enjoyed our food and beverages service, specially the Asian restauran. We would be honored to welcome you back for another unforgettable vacation in the future.

10/10 - 훌륭해요

Lisa M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함
답변 제공: Gladys / E-concierge 님, 2024년 3월 26일
Thank you for staying here! Your feedback is very important to us.