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빌라스 에르모사 하이츠 여행 후기

3.5 out of 5
빌라스 에르모사 하이츠
200 meters north of Century 21 office, Sardinal, Guanacaste

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8.0

매우 좋아요

평점 10 - 훌륭해요. 39개 이용 후기 중 14개" "
평점 8 - 좋아요. 39개 이용 후기 중 15개" "
평점 6 - 괜찮아요. 39개 이용 후기 중 7개" "
평점 4 - 별로예요. 39개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 39개 이용 후기 중 0개" "

8.6/10

청결 상태

7.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

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10/10 - 훌륭해요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was nice, in a gated community. We loved the pool with the slides and the bar. The home was comfortable for our family. We had some issues with check in but luckily it was resolved so confirm the details before arrival.
2019년 2월에 1박 숙박함
답변 제공: Milena Ramirez 님, 2019년 4월 12일
Thank you for sharing us your experience we hope, you had a great time in Costa Rica and enjoy villas Hermosa Heights

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Would have liked to be further up the mountain. Putt putt golf was disgusting! Remove it! Staff was awesome! Our unit was in need of a coat of paint and a toilet that worked.
2019년 1월에 2박 숙박함

8/10 - 좋아요

Norman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente!
2017년 12월에 2박 숙박함
Than you so much for your preference

8/10 - 좋아요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente estadía!
Las villas muy limpias, muy bien acondicionadas, se encuentran muy bien ubicadas ya que tienen muchos servicios cerca. La privacidad y la tranquilidad son lo mejor de todo. El campo de minigolf deberían quitarlo o repararlo, se encuentra en muy malas condiciones, ni siquiera la mitad de los hoyos está funcionando. Pero la experiencia fue excelente, definitivamente tengo que volver. Deberían incluir en los comentarios que en las instalaciones tienen un cine, son un factor determinante a la hora de tomar una decisión!
2017년 12월에 2박 숙박함
Muchas gracias por su preferencia Vamos a trabajar en su sugerencia, ya que es un area que corresponde al condominio pero es muy importante para nuestros clientes Esperamos pronto su regreso Atentamente Milena Ramirez Directora

4/10 - 별로예요

David

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Potential but Lacking
I was disappointed with our stay here. We were only here for one night but I did not realize that this is not a hotel. In fact you can't even get to the residence without being on a list to get past a security guard. The villa we stayed in was not very clean, stains on the pillow, dead spider on the bed, and a sticky toilet seat. At least the air-conditioning worked in every room. Check-out was easy as we were leaving early they just had me leave the keys in the unit. Also there is a washer/dryer which is a plus if we were staying longer. My wife was really not happy with my choice on this one so I would recommend that you find another place to stay.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
About what we expected
Acc to reviews, about what we expected. It is not a short walk to Hermosa beach, but we walked it no problem. Rooms are on a steep hill, and difficult to move luggage up and down it (you cannot park right next to the room). My kids had trouble even walking up to the parking lot. Room was older, a spacious 2B,2B condo room with a full kitchen. A/C worked well. Small restaurant was great and even brought the food to our room.

8/10 - 좋아요

Vikas 님, Houston

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to beach and nice property
Had to change room because there were mosquitoes and bad sheets. Guard could not speak English but helped with help from google translate. Nice pool and good food by the bar next to pool

10/10 - 훌륭해요

Kate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hermosa heights beauty!
It was an amazing, tranquil paradise in the trees! Loved the pool and the Sandbar! Such friendly people!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet. Close to the beach. Far fr other activities
Need to replace both shower heads, old towels, sheet sets, and scratchy cookwares. Overall, it was a nice stay

8/10 - 좋아요

Lisa 님, Maryland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice villa for couple and 1-3 kids.
Overall a good value. Full kitchen allowed for cooking - local market about 1 mile away. Washer / dryer was nice to do clothes and towels. We did not use the maid service. Pool was nice - slide is cool. Only minor thing - some paths were not lighted but we carried small flash light.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
Not for short term, great for long term
We had a quick stay over here and I wish we had stayed somewhere else. If we wanted to come back for a longer time this could be a possibility. The pool was not clean. There was no in room wi-fi, but rather you had to go to the pool house. It was very quiet and we never saw any staff at all. It was quiet.

4/10 - 별로예요

Francene 님, Arenal Costa Rica

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Reconsider on this choice before booking
disappointing for price. Was lacking much, including no toilet paper, no paper towels, no Kleenex, no mattress pads and sheets would not stay on mattress, no fresh towels for second day. We were not told that to get key had to go to a dental office, really! No assistance with luggage, and was a very tedious & dangerous path to get to vela. Very sad experience for quite high price for what it had to offer

8/10 - 좋아요

John 님, San Antonio, TX

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tranquility and Comfort
Lovely, peaceful place with friendly, helpful staff. Would very much like to return for a longer stay!

10/10 - 훌륭해요

Alan 님, Gurnee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and clean, very good location

8/10 - 좋아요

Katherine 님, San José

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
El hotel está ubicado en muy buena zona. Tiene acceso a las principales playas de la zona. Solamente un detalles y es que deben de mejorar en la iluminación de los senderos, pues son muy oscuros

8/10 - 좋아요

Jorge 님, San José

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
Me gusto mucho porque es ideal para la familia.

8/10 - 좋아요

Joey 님, Cape Coral, FL

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Recommend for families
Great gettaway spot. Nice living area. couches were not comfortable but the beds were good. None of the staff speaks english, not the receptionist or anyone. No one works on Sunday at all, so if you plan to stay late Sunday night or till Monday morning they would never know the difference. Overall pool was nice, bar area at pool and slides. 5 people in the house and fit comfortably. Overall for the price, well worth it.

10/10 - 훌륭해요

Joey 님, Cape coral, florida

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Good airport hotel
Hotels nicr. Beds are hard as rocks, pillows soft. Crazy San Jose. Breakfast was good. Lots of options. We didnt spend long, good for short stay.

10/10 - 훌륭해요

Ana Maria 님, San Jose. CR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lugar accesible, villas bien equipadas.
Nos gustó mucho el lugar. Un ambiente tranquilo. La zona muy cómoda y aceesible a varias playas

10/10 - 훌륭해요

Cilliam

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스

6/10 - 괜찮아요

Family of Six 님, Ontario Canada

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Location But Needs TLC
The location of this place is great and you can see that at one time, it was likely fantastic. Currently the place is a little run-down and our villa was a bit dirty and falling apart. When we arrived, the person in the office had terrible difficulty even finding our reservation (even after we gave her the print out). The facilities themselves were not maintained and the mini-golf was totally abandoned (although they had no issue still charging us full fair for a round...and then tried to charge us twice). The pool was fun for the kids though and we loved the nearby beach. We actually had the best night of our whole Costa Rica vacation at the bar/restaurant on the beach which had great live music and world class fish tacos. With some elbow grease and a little investment in maintenance this place could be much better but I would avoid until then.

10/10 - 훌륭해요

MNT 님, Edgewood, NM

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great family hotel
The hotel was very nice- it is more of a community with apartments that you can rent. The pool was outstanding with two slides that were fun. The swim up bar was cool as well. The people were nice although it was confusing at first because we had to check in at a dental office not a lobby. There are movies every night at 7:30 and you are only about 1/2-3/4 of a mile from the beach so it was easy to get to. We arrived early but the room was ready anyway so they let us check in. There is a kitchen and a washer/dryer in the room. It was a nice hotel overall.

4/10 - 별로예요

Rob 님, Frederickburg VA

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Villas Hermosa Heights - Disappointment
We rented for a week just after high season. We were assigned Villa #13. The complex was pretty much empty except for some local kids swimming in the pool. We found the complex to be in poor repair reflecting a clear disregard for the customer. The rooms furniture were worn and poorly equipped. The kitchen's functionality was hampered by a lack of basic utensils and dinning ware. The rooms provided usable closet space but no hangers place you clothes. I addressed this with the complex manager and was essentially blown off. Other elements that that we found annoying. The poll maintenance crew firing up gas powered leaf blowers at 5:50 AM, Internet connections required a trip to the pool area. Trash in and around the villas.
View from room #13
Deck outside #13
Trash
non functioning walkway lights

8/10 - 좋아요

melanie 님, Toronto, Canada

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice family villas
Our family of 5 stayed here for one night, before flying home out of Liberia airport. We arrived earlier than check-in, so our villa was not ready yet, however the registration staff informed us we could hang out by the pool and she'd come find us when it was ready. The grounds were nice, although some things were in need of maintenance - for example, the small "kids" pool/?hot tub up above the main pool had some of the light fixtures loose with wires exposed - we didn't feel safe having our children use it. The water slides were a great hit and the main pool was well maintained. The villas are beautiful and well-equipped - it was nice to have access to a washer and dryer to clean our beach towels. The kitchen amenities were poorly stocked however - since the description of Villas Hermosa states that cookware/dishes/utensils are in all the units, we expected to at least have enough place settings for a family of 4. There were hardly any utensils - something like one fork, a couple of spoons, a couple of butter knives, no paring knife. There was no saucepan/pot, so we had to use a display serving bowl to heat up our pasta in the microwave. The stove seemed not to be functioning properly as it took a very long time for the burner to heat up. Our kids (ages 2, 5 and 9) enjoyed the playground near the entrance - it could be improved by adding a shade structure - the silvery metal slide was in the direct 35C sunlight and therefore too hot for the kids to use.

6/10 - 괜찮아요

G. Jimenez 님, Cartago, Costa Rica

좋아요: 청결 상태, 객실의 편안함
Villas muy equipadas... no vistas prometidas !
La ubicación es muy estratégica pues se accesa a muchas playas en menos de 20 min en vehículo. Me hospedé en una villa y es claro que tiene todo lo que uno ocupa para estar como en casa (cocina, microondas, menaje,frigo, lavadora/secadora de ropa, a/c). Las instalaciones de uso común me parecen descuidadas en particular el "fitness center" que de 6 máquinas solo una de ellas funciona y que para mí fue decepcionante pues parte de mis términos de búsqueda de hotel incluian gimnasio. El otro punto en contra es que en la pag web da la idea de que si bien uno no está en una villa premium view, pareciera que las instalaciones comunes si tienen, vistas hermosas (por ej la foto de la piscina sin fin con vista al mar) y FUE MUY MALO que al llegar a lugar ver que ningun sitio del hotel excepto dichas habitaciones tienen vista panorámica como lo hace ver la publicidad. Un extra bueno es que admitan mascotas. Para una familia completa es una buena alternativa, para mi que viajo solo con mi mascota o a lo más con otra persona con gustos similares buscaré(mos) otra opción de hotel en el próximo viaje al Pacífico de Guanacaste !

6/10 - 괜찮아요

Aswell 님, San Ramon

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Condo, not hotel
it was ok, we thought it was a hotel but it was actually a condo. internet did not work.

8/10 - 좋아요

Dorothy 님, Ottawa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel for family
This hotel was generally quiet although not at New Years. It is a 15-20 minute walk to the beach with small grocery store and bank machine very close by. The receptionist was very helpful in organizing day tours. We loved the fruit drinks and food at Robertos located on Playa Hermosa.

6/10 - 괜찮아요

Damita 님, Atlanta, Ga

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice for self-sufficient travelers
The 2 bedroom 2 bathroom villa was very nice with a well equipped kitchen. Our villa was near the pool but far enough away that the pool noise was barely noticeable. It was nice to eat breakfast outside on the balcony...a plus! I recommend this hotel but my only complaint is that the maid put dirty dishes in the cabinet and the pool was not cleaned often. I did report that the maid was putting dirty dishes in the cabinets as if they were clean, so hopefully other people won't have the same experience. There's also a small grocery store in walking distance that carries some American brand foods. Playa Hermosa is a very short drive away. The beach is nice for families.

10/10 - 훌륭해요

B. 님, Alberta, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All the comforts of home and a lot more
We were impressed. We had lots of space in our villa, enjoyed the pool, mini golf, theater and restaurants. Staff was extremely helpful at all times. They went above and beyond. Could not ask for more.

10/10 - 훌륭해요

That guy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful villas in a beautiful development.
Inside of a residential/commercial development project that has a movie theater, miniature golf, a dentist and a spa. A beautiful pool with slides. Close enough to everything the area has to offer, and far enough to have peace. Very nicely done, I will definitely book there again next time that I am in Guanacaste. Hermosa is still my favorite area in all of Costa Rica.

8/10 - 좋아요

Bus. Traveler 님, N. American

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great Family Hotel
I was on a business trip during the "low season" and this hotel is really a family type place and was only partially operating since it was the low season. Even so, it was still a great place to stay. Other hotels and restaurants in the area had completely shut down for two months. There are more family type facilities here then others I know in the area so I would recommend it especially for families.

6/10 - 괜찮아요

Andrea 님, Seattle

amazing for the price
In general - can't give it super high marks because there were a few little irritating thing, but for the price - and maybe it was an unusually low price because of a "last minute deal".. I couldn't really seriously complain. It was just fine. And the pool right outside the door was wonderful after a long hot day. If you want a lot of personal attention, forget it - you are on your own. But I kind of expect that with a villa or condo situation. We got checked in and that was that. No desk to call - etc.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelentes vacaciones
Muy lindos lugar, muy tranquilo, un ambiente agradable, pacifico, divertido y todo esta cerca.

10/10 - 훌륭해요

julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Villa, quiet, beautiful!
The villa at Hermosa Heights was gorgeous. Right by the pool and well displayed. The only things missing were some amenities: hair dryer, water bottles, restaurant for food. But food was available not too far

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Enjoyable hotel
Great but not much staff, stayed a week and couldn't figure out where or who even was the receptionist / front desk. Last day we figured it out and the lady was very helpful in helping get a rental car. The security guys were the only people we saw when we checked in and they spoke no English, however, we managed. Two days are room never got cleaned but when they cleaned, they did a fantastic job. Main bathroom shower didn't work and had toilet issues but overall an enjoyable stay.

8/10 - 좋아요

Paula 님, Newton, MA

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Villas Hermosa Heights
Our villa was very nice and clean inside. The decks and amenities could use some updating. Broken chairs were left around the pool. Parts of the playground were broken and broken pieces were left there. If they didn't want to update or replace broken items, it would be nice if they removed them. Despite this we were happy there. People were helpful, though not always available, but someone else usually stepped up to help or find someone who could help. We had a tour one morning that they set up for us and we needed breakfast first, but the guy who makes the breakfast was not ready to start on time, so we barely got our breakfast and we had to go, there were no takeout containers to take it with us. It would have been nice if the front office/tour people and the breakfast people worked together to make sure we got our breakfast in a timely manner. The grounds were cleaned daily and the pool area was very nice. I think it was a bit expensive for what was offered, but we did get our own villa.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hermosa Heights, Costa Rica
Great hotel/villa in a peaceful location with beautiful grounds. The best of both worlds with the self catering aspect and the added bonus of maids to clean/change towels etc on a daily basis. The staff were all really friendly although there is a slightly laid back manner however this did not spoil our holiday. The hotel is in a good position with a supermarket 200m away. There are restaurants in the local area with more in coco beach a short taxi ride away (Beware they can change their rates but just tell them the lowest one that you have paid and they will generally do it for that.) Took three trips arranged though Edwardo/Sergio with Mardigi Tours and they were excellent. We also went fishing and saved lots of money by booking it though Michaelangelo on the beach next to playa bosa hotel. We did request car hire info from the hotel as well but this never materialised however if you want to book car hire just go down to Coco Beach and there are plenty there. The grounds of the hotel are full of wildlife and you are often awaken by on of the birds banging on your window. An orphan howler monkey also comes down on a daily basis which is great to see such a wonderful animal at close proximity. The only negative about this hotel is that they did not respond to any of my emails that i sent before travelling. I emailed 4 times and in the end I called them to arrange a taxi to pick us up at the airport. The reason for this is that there are several management companies on the site and the communication seems to be a little haywire however a new management team have just taken over so hopefully this will be sorted out in the near future. The taxi from the airport cost us $40 but we only paid $35 for the return journey. In fairness the guy who picked us up was there as soon as our flight landed and had to wait over an hour for us to get though immigration and get our bags. Take plenty of bug spray for mornings and dusk but all day if you go in the wet season. The bedroon ceilings are wooden so a little screw in hook if you have mossie nets. All in all a great hotel/villa as a base camp to do all that costa rica has to offer. Would definately recommend

10/10 - 훌륭해요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful grounds, VERY cool accomodations
We arrived late at night via cab from the airport-be warned to get good directions before you go! That said, the manager was BEYOND helpful, the owner is great, and the accomodations, grounds, pool and breakfast were wonderful-we only got to stay one night, since we were headed out on a surfing expedition to Santa Teresa, but EASILY could have stayed longer and explored the area.