4/10 - 별로예요
Anna 님, emeryville
가족 여행
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I booked a suite with a king bed and a sofa bed through Expedia but the hotel was overbooked and, without telling me, the manager moved me to a standard room. He said that because the hotel was booked through Expedia rather than through Marriott directly, he did not have to adhere to the class of the room that I booked and if I wasn't happy he would cancel the reservation altogether.
I did not know that it is within hotels' standard practice to cancel or downgrade rooms booked through Expedia. The Expedia representative whom I contacted confirmed that Expedia indeed cannot guarantee the room type that was booked through them. This is quite concerning and something that should be known to customers.
Anna
2024년 4월에 1박 숙박함