Rooftop jacuzzi's water is room temperature and it's a free service usually available only in summer. We are sorry to hear your disappointment about breakfast service: staff is always happy to satisfy guests' requests in case of need or if any problem is mentioned.

Thank you so much for spending your time to share these very kind words!

Thank you, your kind review means a lot!

Thank you very much, staff always do their best.

Thank you for your very kind words! We can't wait to have you back!

Thank you so much!

Thank you for your kind feedback!

Thank you, your review means a lot to us!

Thank you, we really appreciate your kind words!

Hello, we are sorry to read your disappointment: we proposed to upgrade your parents in a different room with no extra costs but it seemed they didn't want to. You have to consider that with extra heat waves, very sunny days and a very high humidity rate, it's not that easy to have more than 10/12C difference from outside.Thank you for spending your time for your review.

Thank you!

Thank you for your kind review!

We are really grateful and appreciate you taking the time to share the rating with us.We really hope to see you again.

Gentile Sandro,la ringraziamo per la recensione positiva.Siamo stati felici di avervi nostri ospiti.Vi aspettiamo nuovamente A presto

Thank you!

La ringraziamo per la sua recensione, a presto!

Thank you!

Hello, we are sorry about your disappointment but when you book via Expedia.com it is clear that your reservations only include your room and breakfast. About problems with air conditioning system in your room, they were never mentioned so we couldn't know: we are always ready to fix problems as soon as possible. Best regards.

Dear Guest, we appreciate you taking a moment to write of your stay with us. We hope that your stay in Polignano a mare was very good. We look forward to welkoming you again. Best regards

Hello, did you notice any difference between the rooms you see online and the reality? What do you mean when you say "the rooms are not what you see on expedia or on their website"? We are very sorry about the "very bad attitude" of most of the reception staff but we are always ready and do our best to improve, we're sorry for your disappointment. Thank you.

Dear Guest, We appreciate you taking a moment to write of your stay with us. We look forward to welcoming you again

gentile Ludovica, questa recensione non può che farci piacere. La vostra soddisfazione ci aiuta sempre a fare meglio. Vi aspettiamo quando vorrete ritornare.

Thank you!

Thank you! We really hope the have you here again!

Thank you!

Thank you so much for your kind words, we really appreciate that!

Thank you!

Thank you for your kind review, we will definitely consider your obervations! :)

Thank you!

Thank you very much for such a good review, we really appreciate that!

Thank you very much for your feedback! We are very happy you appreciated our service!

Thank you!

Gent.ma Sig.ra Zamagna, siamo felici abbia trascorso un ottimo soggiorno presso Giovì Relais. Torni presto a trovarci, magari anche per provare i servizi della nostra spa. Cordiali saluti.