스탠다드룸, 이그제큐티브층 | 숙박 시설 구내
예약 가능 여부 확인

르네상스 호텔 여행 후기

3 out of 5
르네상스 호텔
Tabarre 52, Port-au-Prince

이용 후기

5.4
평점 10 - 훌륭해요. 27개 이용 후기 중 5개" "
평점 8 - 좋아요. 27개 이용 후기 중 4개" "
평점 6 - 괜찮아요. 27개 이용 후기 중 4개" "
평점 4 - 별로예요. 27개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 27개 이용 후기 중 7개" "

5.8/10

청결 상태

6.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

Foufoune 님, New York

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place didn’t worth $57 they took from us , our room was dirty and full of mosquitos. The place is full Cuban workers they come get on a lousy bus at 3 am , not to mention the swimming pool party all night long . Worse place in town .
2020년 1월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 9월에 4박 숙박함
답변 제공: Pascale 님, 2019년 9월 23일
Thank you for you feedback. We hope to see you again.

10/10 - 훌륭해요

GUERLINE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 6박 숙박함
답변 제공: Pascale 님, 2019년 9월 4일
Thank you very much Guerline. We are looking to have you back at Renaissance Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Since the last time I went there, there's a lot of improvement. The Wi-Fi is getting better. The staffs had always been great they very friendly, great personality, they always ready to help. They recently expand they have more rooms and a brand new indoor bar. There still room for improvement.
2019년 3월에 4박 숙박함

10/10 - 훌륭해요

Simone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함
답변 제공: The Staff 님, 2018년 10월 10일
We hope that you had a great time staying with us and we are looking forward to see you very soon. The staff

8/10 - 좋아요

Nicolas 님, Irvington, NJ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s a nice hotel, the staff is excellent. And i will stay there whenever i go to haiti again
2018년 9월에 7박 숙박함
답변 제공: The staff 님, 2018년 10월 10일
Nicolas, thank you for your feedback, we appreciate. We hope to see you very soon. The Staff

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Overall experience at the hotel was okay, but there some work that can be done. Staffing was great. The food was okay, they need to have more choices for Breakfast. There Wifi needs to be better, because the wifi only works in certain area of the building and not in the rooms, they also needs to fix the channels for the TVs in the room as well.
2018년 8월에 4박 숙박함
답변 제공: The staff 님, 2018년 10월 10일
Dear Mr, let me reassure you that on your next visit you will see all the improvements made. We are looking forward to see you very soon at our hotel. The staff

2/10 - 너무 별로예요

Edrice 님, Connecticut

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
that place for me doesn't exist for incorrect address
2018년 7월에 2박 숙박함
답변 제공: Pascale 님, 2018년 8월 2일
Edrice. Our adress is Caradeux 52, Tabarre. next time call us so we can give you the best way to come to our hotel. We appreciate your feedback. Best regards. Renaissance Hotel

2/10 - 너무 별로예요

Merlin 님, Boston

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location but bad service
Nothing was working while I was there. The bathroom was a mess and I had to come to clean my room. There was a big shortage of water, TV was not working, and the AC. The was very uncomfortable. The fridge and microwave were bad. There are a lot things that need to be fixed in this hotel.....
2018년 6월에 6박 숙박함
답변 제공: Team of Renaissance Hotel 님, 2018년 7월 20일
Dear Merlin, Thank you for your constructive comments and be certain that we will improve. The breakdown that we were having with our generators has been fixed and we hope that you will give us the chance to show you the improvements in your next visit.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I stayed for one night at this nearby property to the airport after a flight cancelation. This hotel seems primary set for Cubans, all memos are written either in Spanish or English. Our room had many flies even with air conditioning, a standard 2 star property. Customer service there was awful not certain if it was simply because we were a Haitian couple but you could tell the service we were receiving was different from the tourist coming from Cuba. I did feel it was important to leave a review mostly in regards to my experience with breakfast. The hotel stay came with breakfast, we were denied breakfast and were advised that the only breakfast they offered was made with Cuban spices and Haitian do not eat the food and this was mentioned to us after 30 minutes waiting for eggs and bread that they initially said we were receiving. Now they did not know I am a travel agent by profession and I travelled to Cuba and I have experienced Cuban food first hand and never had any issues. I also want to press the issue that this location has nothing to do with Cuba, as Cuban hospitality is top in the Caribbean and this is a poor representation of anything Cuban. No I would never go back to this property mainly because I find it ridiculous for a hotel to be in Haiti and have nothing for the Haitians, it was really hard to ear this words ’’Haitians do not eat here’’; besides being borderline racist, I would never say Canadians don’t eat here while in Canada (home town). We simply left.

4/10 - 별로예요

jl 님, virginia

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
not to bad hotel is close to the airport
They picture they show is not real they I spend 6 days I enjoyed only the view the pool. they internet for the guest never working for me Toilet paper on demand they have lake on the woof. for the neighborhood is go
2018년 1월에 6박 숙박함
답변 제공: Pascale 님, 2018년 1월 23일
Dear Customer, We hope to have you back in the future so you will be able to see the improvements that we are making. Thank you for staying with us and we look forward to have you back. Best regards.

6/10 - 괜찮아요

Nadine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 5박 숙박함
답변 제공: Pascale 님, 2018년 1월 17일
Thank you very much for you feedback. We hope to have you back soon.

10/10 - 훌륭해요

vanessa 님, Coquitlam, BC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel!
This hotel is awesome! Very clean with friendly and accommodating staff. They went the extra mile and made us a vegetarian meal when there wasn't one on the menu. The pool is lovely and, while the rooms aren't completely modern, it was very clean. They even provided us with bottled water! I would absolutely stay here again.
2017년 12월에 6박 숙박함
답변 제공: Pascale 님, 2018년 1월 17일
Vanessa, Thank you very much for your feedback. We hope that the rooms will be renovated very soon and that you will be able to experience it. This is our goal. See you soon.

4/10 - 별로예요

p 님, Orlando,fl

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The staff are very friendly and helpful,however the hotel is not that clean as it appear on the outside.And it needs a lot of work and upgrade as well in the inside.
2017년 12월에 7박 숙박함
답변 제공: Pascale 님, 2018년 1월 17일
Thank you very much for your feedback. Our main goal is to upgrade. We definitely will address the cleanliness of the property. Hope to see you soon

4/10 - 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Keep looking...
When we arrived late in the evening, our rooms had been given away, even though we prepaid. Almost no one spoke English. I would not recommend this location!
2017년 11월에 6박 숙박함
답변 제공: Pascale 님, 2018년 1월 17일
We are very sorry for your experience with us. This will happen anymore. We have new staff that are speaking english, french and spanish. Really hope that you will give us a second chance.

10/10 - 훌륭해요

jonathan 님, miami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great time
I've been stayed there for the past years .I always enjoy to stay there
2017년 11월에 1박 숙박함

4/10 - 별로예요

BOBBY 님, MIAMI, FLORIDA

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 객실의 편안함
Stay at this hotel from October 14 to October 18
Great location and safe area. Nice pool and nice outside bar. Good looking hotel from outside. AC and room fridge working great. But, hotel lacking professional Management, Limited staff who are nice and trying their best. No wall mirror in the bathroom, was removed and no place to put toothbrush, tooth paste and other toilet stuff in the bathroom. Shower curtain was nasty. And roaches were sharing the room, mainly the bathroom. Need to hire professional cleaners or provide the ones who are currently working there with adequate tools. Well maintained with professionalism, this hotel can cost more than the current rate.
2017년 10월에 4박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel stay
I stayed at this hotel for 1 night, management is a mess. They do not know how to treat guests because they claimed to be the "owner" .Borjan the manager is rude. Room looks terribly bad, even if you asked for cleaning housekeeper refused because your room was not on their lists. Never will I stay at something like that.
2017년 8월에 5박 숙박함

8/10 - 좋아요

Thomas 님, louisiana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice secure hotel
Nice secure hotel I stayed eight days and seven nights and the staff were very professional also very helpful. The hotel was clean and the food was good
2017년 8월에 7박 숙박함

2/10 - 너무 별로예요

Jean

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very bad experience
I reserved for a king bed they gave me a full size I can't call that bed but they know what is that but me I don't know .iwas so very upset I never sleep over .
2017년 8월에 3박 숙박함

6/10 - 괜찮아요

Marhino

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The staffs are great but the owner needs to hire a manager to run the hotel
2017년 5월에 2박 숙박함

8/10 - 좋아요

Guiteau

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staffs

10/10 - 훌륭해요

Saint Luc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
all areas was cleaning swimming pool was very clea
Everything was fine nice trip

4/10 - 별로예요

Jan 님, Florida

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nothing is working in this "Hotel", there is basically just nothing. Not going there again.

4/10 - 별로예요

Jay 님, World Traveler

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
A place with potential. Nice layout. Good LOC
The hotel location and layout is not bad. The staff try but they are not properly trained to deal with international guests. Their thinking and actions are locally (Haitian) orientated. I had problems finding the hotel because the online information, especially the phone number is bad. Once at the hotel, things got a bit better, but the staff need to be more diligent. Management seem to have a system for guest check-in but the system, like everything else in Haiti, is ancient. The place could potentially rival any mid-size hotel in Petionville but it needs a more progressive and modern staff and thinkers.

4/10 - 별로예요

Marie 님, M.M

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
They need to do some improvements in room service, no phone to communicate with the front desk as needed.

2/10 - 너무 별로예요

sonny 님, FL

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a good hotel to stay at
Was not satisfied with that hotel. The numbers listed on the website are not correct. The water did not run for a whole night. The room was not cleaned without request. The owner had to refund one night worth of premium to me because of bad service.