This is our second time staying here. We stayed just before covid and again last week. The place looks amazing and facilities are great….. but the service is not 5 star and that’s what you’re paying for.
Thumbs down for;
👎Check in - we arrived 17 minutes early, we were told to go away and come back on the dot and get your key, which meant lining up all over again.
👎Booked for 4 people only supplied items for 2 people
👎Ordered room service on 3 occasion and asked for a bucket of ice each time, only received it once
👎on checkin asked if we could get a late checkout, was told to ask the day before.
👎day before checkout asked if we could get a late checkout, was told to ask day off and they said they would leave a message and someone would get back to us
👎day of checkout no contact from anyone, so we tried asking for a late checkout …. Guess what didn’t hear from anyone.
👎Food and drinks from the pool area would go missing, turn up 45 mins later or not at all.
👎Food from pool area was cold by the time it got to us and the ice had melted in the drinks
All in all Customer Service was terrible, which is in complete contrast to our previous stay. Such a shame as it’s such a lovely place to stay