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세일스 포트 맥코리 - 바이 리지스 여행 후기

4 out of 5
세일스 포트 맥코리 - 바이 리지스
20 Park Street, Port Macquarie, NSW

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 501개" "
평점 8 - 좋아요. 1001개 이용 후기 중 324개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 104개" "
평점 4 - 별로예요. 1001개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 24개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Relaxing stay
2024년 3월에 1박 숙박함
답변 제공: The Sails Team 님, 2024년 4월 7일
Hi Donald, Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and will be sure to pass it onto management. We hope to welcome you back in the future!

10/10 - 훌륭해요

Kent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the stay Was a bit weird to have payed parking at the place you staying at But then I guess we could sacrifice changing our room cleans to compensate But felt a bit rough
2024년 3월에 4박 숙박함
답변 제공: The Sails Team 님, 2024년 3월 16일
Hi Kent,Thank you so much for taking the time to leave us a review. We appreciate your feedback and have passed it onto our management team. We do hope to welcome you back in the future.

10/10 - 훌륭해요

Philipp

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hervorragendes Hotel mit wenig zu beanstanden. Leider schließt die Bar schon um 21h.
2024년 2월에 1박 숙박함
답변 제공: The Sails Team 님, 2024년 3월 16일
Hi Philipp,Thank you so much for taking the time to leave us a review. Most places in our region close at 9pm. We are so please you enjoyed your stay and hope to welcome you back in the future.

10/10 - 훌륭해요

Samuel

2024년 2월에 1박 숙박함
답변 제공: The Sails Team 님, 2024년 3월 24일
Hi Jai, Thank you for the 5/5 review. We appreciate it and hope to welcome you back!

8/10 - 좋아요

KIN FAI GARY

가족 여행
Excellent view from hotel room and very nice breakfast they are serving. Although our stay is short and just for one night, we enjoyed very much the hospitality and also the location of the hotel. It is just minutes away from supermarket and shops.
2024년 2월에 1박 숙박함
답변 제공: The Sails Team 님, 2024년 2월 27일
Hi Kin Fai Gary,Thank you so much for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future soon!

10/10 - 훌륭해요

Ella

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic pool and beautiful location. Loved the view from our room
2024년 2월에 2박 숙박함
답변 제공: The Sails Team 님, 2024년 2월 9일
Hi Ella, Thank you so much for the 5 stars, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

10/10 - 훌륭해요

Henning

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: The Sails Team 님, 2024년 2월 9일
Hi Henning, Thank you so much for the 5 stars, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

10/10 - 훌륭해요

Susan and Finbarr 님, Balgowlah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love that the family rooms are a great size and the friendly staff
2023년 12월에 4박 숙박함
답변 제공: The Sails Team 님, 2024년 2월 3일
Hi Susan, Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and hope to welcome you back in the future!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
Mixed impressions.
Our initial experience at the resort was less than ideal. We experienced a delay of over an hour past check-in time before our room was ready. The resort compensated with drink vouchers, but there was noticeable reluctance to offer anything beyond standard options. This was unexpected for a resort of such prestige and price, particularly given the inconvenience on our part. While the staff were sympathetic, it seemed their hands were tied by management policies. The room itself was satisfactory, though it showed signs of wear. A notable issue was the inconsistent hot water supply, which affected several of our showers. The staff were prompt in addressing our concerns, but the problem persisted. Aside from this, the room was comfortable and we slept well. During our stay, we noticed the resort was particularly busy with families due to the school holidays. This made the pool area quite hectic, though it did quieten down after 7pm. However, the aftermath of the day’s activities left the area rather untidy. Dining options within the resort were limited and not very inclusive for those preferring non-meat dishes, prompting us to dine elsewhere. Thankfully, the resort’s location is convenient, surrounded by a variety of food and drink establishments. In summary, the resort’s natural beauty is undeniable, but the overall service and facility management fell short of our expectations, especially considering the premium cost.
2023년 12월에 2박 숙박함
답변 제공: The Sails Team 님, 2024년 2월 3일
Thank you for taking the time to leave us a review, we are so glad you enjoyed our facilities and appreciate your feedback. We will be sure to pass it onto our management team and even though we fell short of your expectations on this occasion, we do hope to welcome you back in the future!

6/10 - 괜찮아요

Jai

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: The Sails Team 님, 2024년 2월 3일
Hi Jai, Thank you for the 6/10 review. We appreciate it and hope to welcome you back!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Under-staffed wich meant very slow service or no service
2023년 12월에 1박 숙박함
답변 제공: The Sails Team 님, 2024년 2월 3일
Thank you for taking the time to leave us a review, we are so pleased to hear you enjoyed your stay! We appreciate your feedback and will be sure to pass it onto our Boathouse team. We hope to welcome you back in the future!

10/10 - 훌륭해요

Darren 님, Vancouver

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: The Sails Team 님, 2024년 2월 3일
Hi Darren, Thank you for the 5 star review. We appreciate it and hope to welcome you back!

10/10 - 훌륭해요

Rudi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: The Sails Team 님, 2024년 2월 3일
Hi Rudi, Thank you for the 10/10 review. We appreciate it and hope to welcome you back!

4/10 - 별로예요

Zachariah

2023년 12월에 1박 숙박함
답변 제공: The Sails Team 님, 2024년 2월 3일
Hi Zachariah, Thank you for taking the time to leave us a review. We appreciate it and would love to talk further if you could contact our management team.

10/10 - 훌륭해요

Ranjit

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great view. particularly great for people who are looking for peace and quiet away from traffic and busy life
2023년 12월에 2박 숙박함
답변 제공: Kind Regards, The Sails Team 님, 2024년 2월 3일
Hi Ranjit, Thank you for the 5 star review. We appreciate it and hope to welcome you back!

10/10 - 훌륭해요

Klaus 님, Rouse Hill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: The Sails Team 님, 2024년 2월 3일
Hi Klaus, Thank you for the 5 star review. We appreciate it and hope to welcome you back!

6/10 - 괜찮아요

Natalie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reception staff were hit and miss, either very personable or uninterested and transactional. Paying to park in any outdoor carpark in front of the hotel was disappointing - why are you charged for this? Room was run down and not clean - stained lounge and cobwebs in curtains. Very overpriced for what it is.
2023년 12월에 2박 숙박함
답변 제공: The Sails Team 님, 2024년 2월 3일
Hi Natalie, Thank you for taking the time to leave us a review, we appreciate your feedback. Our carparking is owned by a third party company who charge for our guests to park. We will be sure to pass it onto our management team and even though we fell short of your expectations on this occasion, we do hope to welcome you back in the future!

10/10 - 훌륭해요

Fred

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
the best
The best ambience, location staff in Port Macquarie
2023년 12월에 1박 숙박함
답변 제공: The Sails Team 님, 2023년 12월 30일
Hi Fred, Thank you for the amazing review!We are so pleased to hear you enjoyed your stay with us and hope to welcome you back in the future.Kindest Regards,

6/10 - 괜찮아요

Maryanne

2023년 12월에 1박 숙박함
답변 제공: The Sails Team 님, 2023년 12월 30일
Hi Maryanne, Thank you for leaving us a review! We hope to welcome you back in the future.Kind Regards,

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: The Sails Team 님, 2023년 11월 18일
Hi Elizabeth,Thank you so much for taking the time to leave us a review! We appreciate the 10/10 and are so glad you enjoyed our hotel.

10/10 - 훌륭해요

Tyron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: The Sails Team 님, 2023년 11월 11일
Hi Tyron,Thank you so much for the 5 stars! We hope to welcome you back in the future.

6/10 - 괜찮아요

Susan

가족 여행
It was fine. It really could use a good cleaning. It is surfaced cleaned, but could use a good scrubbing in the bathroom and cleaned not just in the traffics areas of the room.
2023년 11월에 1박 숙박함
답변 제공: Kind Regards, The Sails Team 님, 2023년 11월 8일
Hi Susan,Thank you so much for leaving us a review! We appreciate your feedback and have passed it onto our housekeeping team. We are currently in the process of doing our Spring Cleaning so the rooms will be nice and fresh again! We hope to welcome you to stay with us in the future.

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
EVERY THING
2023년 10월에 1박 숙박함
답변 제공: Kind Regards, The Sails Team. 님, 2023년 11월 3일
Hi John, Thank you for leaving a review!We hope to welcome you back in the future.

10/10 - 훌륭해요

Ken

연인과의 여행
Disappointed in room: mobile charging ports did not work. No phone in room, if needed to contact front desk would have to call main hotel outside line using our mobile or walk down to desk. Apparently phone system is being upgraded but rooms should not have been left with no phone. Basin in bathroom badly cracked and should have been replaced. I wouldn’t expect these sort of issue in a hotel of this class
2023년 10월에 1박 숙박함
답변 제공: Kind Regards, The Sails Team. 님, 2023년 11월 3일
Hi Ken, Thank you for taking the time to leave us a review!We appreciate your feedback and will be sure to pass it on to management.We hope to welcome you back in the future.

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is set in a beautiful location and is ideal for a short stay or to break a long journey. Food in the restaurant was surprisingly good even though it was pretty busy. The staff were very pleasant. Only annoyance was the app which allows you to order food and drinks from the beautiful pool area wasn’t working … but there was nothing to tell you it wasn’t working. A little frustrating and no doubt a loss of income for the hotel.
2023년 10월에 2박 숙박함
답변 제공: Kind Regards, The Sails Team 님, 2023년 10월 27일
Hi Lisa,Thank you for leaving a positive review! We are pleased to hear you enjoyed your stay with us. I will be sure to pass on your feedback to management. We hope to welcome you back in the future.

10/10 - 훌륭해요

Pedro

2023년 9월에 1박 숙박함
답변 제공: The Sails Team 님, 2023년 11월 18일
Hi Pedro,Thank you so much for taking the time to leave us a review! We appreciate the 5 stars and are so glad you enjoyed our hotel.

8/10 - 좋아요

JULIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 7박 숙박함
답변 제공: The Sails Team 님, 2023년 10월 21일
Hi Julie,Thank you for taking the time to leave a review! We hope to welcome you back in the future.Kind Regards

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Everything was fine. Couple of items for attention: Light bulbs 💡 in couple of table lamps not working Remote control for TV missing the back lid cover for the batteries
2023년 10월에 1박 숙박함
답변 제공: The Sails Team 님, 2023년 10월 21일
Hi Joseph,Thank you for taking the time to leave a 5 star review! We will certainly take on your feedback and pass it on to Management. We hope to welcome you back in the future. Kind Regards

8/10 - 좋아요

Bronwyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we arrived to book in, we were told parking was $10 per night. When booking on line there is no indication of this extra.
2023년 10월에 3박 숙박함
답변 제공: The Sails Team 님, 2023년 10월 15일
Hi Bronwyn,Thank you so much for taking the time to leave us a review. We appreciate the feedback.

10/10 - 훌륭해요

Hanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, large and clean room, kids loved swimming pool and tennis court. Overall, highly recommend.
2023년 9월에 1박 숙박함
답변 제공: The Sails Team 님, 2023년 10월 15일
Hi Hanna,Thank you so much for taking the time to leave us a review. We appreciate the feedback and hope to see you again!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed a few times. Love the pool and the location. Last time we had a room facing the outside dining area, which wasn't great. Staff are great.
2023년 9월에 1박 숙박함
답변 제공: The Sails Team 님, 2023년 10월 1일
Hi Michael,Thank you so much for taking the time to leave us a review. We appreciate the feedback and are glad you enjoy our hotel.

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2023년 6월에 2박 숙박함
답변 제공: The Sails Team 님, 2023년 9월 18일
Hi Jamie, Thank you so much for taking the time to leave us a review! We appreciate the feedback and receiving 5 stars!

8/10 - 좋아요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: The Sails Team 님, 2023년 9월 11일
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top property Quality service
2023년 9월에 2박 숙박함
답변 제공: The Sails Team 님, 2023년 9월 11일
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

10/10 - 훌륭해요

Stephanie Helen Abu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it. Beautiful spot and amazing dinner and breakfast.
2023년 8월에 1박 숙박함
답변 제공: The Sails Team 님, 2023년 9월 11일
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

6/10 - 괜찮아요

Shereen

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Hotel
It wasn’t good. The had very strong damp smell. Was very dated with carpet and drapes, the mattress was very uncomfortable to sleep on. The restaurant was closed due to private function to eat we had to go out. Sadly we checked out a days earlier. Totally overpriced for the condition of the room.
2023년 8월에 2박 숙박함
답변 제공: Rui Ozorio 님, 2023년 8월 31일
Dear Shereen, Thank you for taking the time to provide us with feedback from your stay. We're disappointed to learn that your experience fell short of expectations.We hope you will reconsider Sails Port Macquarie as a accommodation destination in future. Kind regards, Rui OzorioRooms Division Manager

8/10 - 좋아요

Trent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thought the menu in restaurant could have offered a little more variety, a couple of extra dishes perhaps? In general, a nice place to stay, staff were lovely!
2023년 8월에 3박 숙박함
답변 제공: The Sails Team 님, 2023년 9월 11일
Hi Trent,Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad you enjoyed our hotel and our facilities we have to offer. You will be pleased to know that we have recently launched a new menu in our restaurant just last week so hopefully we will see you again soon!

8/10 - 좋아요

Kelly

2023년 8월에 1박 숙박함
답변 제공: The Sails Team 님, 2023년 9월 18일
Hi Kelly, Thank you so much for taking the time to leave us a review! We appreciate the feedback and receiving 4/5 stars. Hopefully next time we will be able to achieve the 5th!

8/10 - 좋아요

peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
dont agree with a car parking charge. breakfast buffet was ordinary. Don't like that there was no area for smokers.
2023년 8월에 3박 숙박함
답변 제공: The Sails Team 님, 2023년 8월 24일
Hi Peter, we are very sorry that your experience at The Boathouse was below your expectations for the buffet breakfast. Unfortunately, our car park is owned by a third party company who decided they would like to charge for parking to ensure we have car parks for our guests. Our smokers area is out the front at the bench to the left beside our Tesla chargers where there is also an ash tray!

6/10 - 괜찮아요

Chris

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Overpriced and very noisy rooms
2023년 8월에 2박 숙박함
답변 제공: The Sails Team 님, 2023년 8월 24일
Hi Chris, I'm sorry to hear you did not enjoy your stay at Sails. I've passed your feedback on to our team. Please do not hesitate to contact our management team to discuss your experience further.

10/10 - 훌륭해요

Yuanning

2023년 8월에 1박 숙박함
답변 제공: The Sails Team 님, 2023년 9월 11일
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 5 out of 5.

10/10 - 훌륭해요

Maree

2023년 8월에 1박 숙박함
답변 제공: Tamika | Guest Service Agent 님, 2023년 8월 15일
Hi Maree,Thank you so much for taking the time to leave us a review! We appreciate your feedback and hope to see you again!

10/10 - 훌륭해요

Lee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent central location. Lovely and clean. Professional staff.
2023년 8월에 2박 숙박함
답변 제공: Tamika | Guest Service Agent 님, 2023년 8월 15일
Hi Lee,Thank you so much for taking the time to leave us a review! We're glad you enjoyed our location & appreciate your feedback, we hope to see you again!

10/10 - 훌륭해요

Catherine

2023년 8월에 1박 숙박함
답변 제공: Tamika | Guest Service Agent 님, 2023년 8월 11일
Hi Catherine,Thank you so much for taking the time to leave us a 10/10! We look forward to hopefully seeing you again.

8/10 - 좋아요

Colin

2023년 8월에 1박 숙박함
답변 제공: The Sails Team 님, 2023년 9월 11일
Thank you so much for taking the time to leave us a review! We appreciate the feedback and are glad we earned a 4 out of 5.

8/10 - 좋아요

peter

2023년 8월에 1박 숙박함
답변 제공: Tamika | Guest Service Agent 님, 2023년 8월 11일
Hi Catherine,Thank you so much for taking the time to leave us a review! We look forward to hopefully seeing you again.

8/10 - 좋아요

Joanne

연인과의 여행
좋아요: 편의 시설/서비스
Lovely boutique hotel. Clean and modern. Would stay again.
2023년 7월에 1박 숙박함
답변 제공: Tamika | Guest Service Agent 님, 2023년 8월 7일
Hi Joanne,Thank you so much for taking the time to leave us a review! We're glad you enjoyed our hotel & hope to see you again soon!

10/10 - 훌륭해요

GERALD

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good stay, I highly recommend to stay here
2023년 7월에 1박 숙박함
답변 제공: Tamika | Guest Service Agent 님, 2023년 8월 7일
Hi Joanne,Thank you so much for taking the time to leave us a 5/5 review! We're glad you enjoyed our hotel & hope to see you again soon!

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely little hotel with helpful staff and nice facilities. We've returned a couple of times, highly recommend.
2023년 7월에 6박 숙박함
답변 제공: Stuart 님, 2023년 7월 22일
Thank you Michelle for your wonderful feedback. We hope to see you again. Kind Regards, The Sails Team.

10/10 - 훌륭해요

Sharyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Tamika | Guest Service Agent 님, 2023년 7월 19일
Hi Sharyn,Thank you for taking the time to leave us a review of 10/10, we really appreciate it and hope to see you again soon!