로비

퀄리티 인 & 스위트 브룩스빌 I-75/데이드 시티 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 571개 이용 후기 중 144개" "
평점 8 - 좋아요. 571개 이용 후기 중 166개" "
평점 6 - 괜찮아요. 571개 이용 후기 중 117개" "
평점 4 - 별로예요. 571개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 571개 이용 후기 중 69개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Oscar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, the best breakfast ever.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 24일
Dear Oscar,Thank you for your fantastic review! We're delighted to hear that you had a great experience during your stay and that you enjoyed our breakfast offerings. Providing a memorable and satisfying stay is what we aim for, and we're thrilled that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Sandria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Teller need to inform about when and what day is check out to customers when checking in
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 23일
Dear Sandria,Thank you for sharing your feedback with us on Expedia. We apologize for any confusion or inconvenience regarding the check-out information during your stay. Your feedback is valuable, and we will address this with our team to ensure better communication with our guests. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff was great
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 23일
Since Lonnie rated their experience as 5 out of 5 without specific feedback, I'll respond with a general message of appreciation.---Dear Lonnie,Thank you for taking the time to rate your experience with us on Expedia. We are delighted that you had a great stay. Your satisfaction is important to us, and we look forward to welcoming you back for another wonderful experience in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Jimmy

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 23일
Dear Jimmy,Thank you for sharing your feedback with us on Expedia. We appreciate your rating and would love to know how we can improve your experience to earn a higher rating in the future. Your input helps us make meaningful changes to enhance our guests' stays. Please feel free to reach out to us directly with any specific feedback or suggestions you may have.Sincerely,Hotel Manager

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean and quiet. Would definitely stay here again.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 20일
Dear Luis,We're thrilled to hear that you had a wonderful experience during your stay with us! Providing a clean and quiet environment for our guests is a top priority, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

10/10 - 훌륭해요

Mitchell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was awsome. Front deck clerks was real friendly housekeeping was great you can smell your room is clean would stay again
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Mitchell,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had an awesome stay with us and that our front desk clerks were friendly, and our housekeeping team did a great job. Your comments about the cleanliness of your room are appreciated, and we're delighted that you would stay with us again. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Ronald

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pretty noisy … adjacent freeway and neighbors … they were up til after 3 am … walls pretty thin … heard all their conversation, foul mouths and all.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Ronald,We apologize for the disturbance caused by noise during your stay. Providing a peaceful environment for our guests is important to us, and we regret that your experience fell short of expectations. We will address this issue to minimize noise disturbances in the future. We hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Brian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was smelly and musty
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Brian,We apologize for the unpleasant odor you experienced during your stay. Maintaining a fresh and clean environment is a top priority for us, and we regret that we fell short of your expectations in this regard. Your feedback is valuable to us, and we will address this issue promptly to ensure it does not recur in the future. We hope to have the opportunity to improve your perception of our hotel on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Jason,Thank you for your fantastic review and 5-star rating! We're thrilled to hear that you had a great experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager

8/10 - 좋아요

Chrysa

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
booked this to visit family, affordable price but you are getting what you paid for. it is somewhat dated but based on other reviews they are slowly updating it. this is perfect if you are traveling i75 and exhausted needing somewhere to sleep. there is not much to do but it serves the purpose for a roof over your head while youre traveling. excellent customer service.
답변 제공: Hotel Manager 님, 2024년 3월 29일
Dear Guest,Thank you for choosing our hotel during your visit to family. We appreciate your feedback regarding the affordability and understand your observations about the dated aspects, which we are actively working to update. It's great to hear that our location served your travel needs well, providing a comfortable place to rest. We take pride in delivering excellent customer service and are thrilled that you had a positive experience in this regard. We look forward to welcoming you back on your future travels.Sincerely,Hotel Manager

6/10 - 괜찮아요

John

연인과의 여행
좋아요: 편의 시설/서비스
Property was in poor shape. Dirty, carpeting, chair and ottoman. Ottoman was worn foam was coming out of two corners. Shower ceiling was peeling, light switch was grungy snd dirty. Dent/scratched interior door. The first thing you notice when you walk in is the paint peeling off entertainment center. Frame on bathroom mirror was in need of repair. Lots of rather loud highway noise all night. Highlight was check-in. Marilyn checked us in and could not have been more efficient or friendly. She is a gem! Would not stay here again.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 29일
Dear Guest,We sincerely apologize for the subpar condition of our property during your stay. Your feedback regarding cleanliness, maintenance issues, and noise disturbance is concerning, and we are addressing these issues promptly. We're glad to hear that Marilyn provided exceptional service during your check-in; she is a valuable member of our team.Please know that we are taking your comments seriously and working diligently to make necessary improvements. We regret that your experience fell short of expectations and hope to have the opportunity to welcome you back in the future with a much-improved stay.Sincerely,Hotel Manager

4/10 - 별로예요

Craig

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The check in process was a nightmare. Using the drive thru bank teller window was very inconvenient. Won’t be coming here again
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Craig,We apologize for the inconvenience you experienced during the check-in process. Your feedback is valuable to us, and we will work to improve our procedures to ensure a smoother and more convenient experience for our guests. We regret that this issue led to your decision not to return, and we hope you'll reconsider in the future. If there's anything else you'd like to share or if we can assist you further, please don't hesitate to reach out.Sincerely,Hotel Manager

8/10 - 좋아요

Adrienne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall property could use modern updates. Great for travelers needing a place to sleep. Pool was the highlight of my stay. It was 8ft at the highest and clean. Great patio chars and and kid pool to kept small children busy. Reception staff very helpful and friendly.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Adrienne,Thank you for your feedback. We appreciate your comments about our property and are glad that you enjoyed the pool and patio area. We value your compliments about our reception staff. Your review will encourage us to continue providing excellent service. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jenni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A very nice place stop for us
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 14일
Dear Jenni,Thank you for your kind words! We're delighted to hear that our hotel was a pleasant stop for you. We strive to create a welcoming and comfortable environment for all of our guests. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Nathaniel

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Nathaniel,Thank you for your excellent rating! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we're delighted that you enjoyed your time at our hotel. If there's anything specific you appreciated or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another fantastic stay whenever your travels bring you back to our area.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was unclean, stained and dingy. We ended up leaving and forgoing the money we paid.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Guest,We deeply regret to hear about the unsatisfactory conditions you encountered during your stay. Cleanliness and the overall condition of our rooms are of utmost importance, and we sincerely apologize for falling short of your expectations. Your feedback is invaluable to us, and we will address these issues promptly to ensure they do not recur. Please accept our apologies, and we hope you will consider giving us another chance in the future to provide you with a more positive experience.Sincerely,Hotel Manager

10/10 - 훌륭해요

Wanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly clean and convenient
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 2일
Dear Guest,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel friendly, clean, and convenient. Your kind words motivate and inspire our team to continue providing excellent service to our guests. If you have any further comments or suggestions, feel free to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Sincerely,Hotel Manager

4/10 - 별로예요

Nathaniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 24일
Dear Guest,We appreciate you taking the time to provide feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we would like to understand more about your concerns. If you could provide additional details or suggestions on how we can improve, it would be greatly appreciated.Sincerely,Hotel Manager

6/10 - 괜찮아요

Dave

가족 여행
This was just "ok", nothing great, nothing bad,..., just "ok".
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Dave,Thank you for sharing your experience with us. We appreciate your feedback. While we're glad to hear that your stay was okay, we always strive to provide an excellent experience for our guests. If there are specific areas where you believe we can improve and make your stay more enjoyable, please feel free to let us know.We hope to have the opportunity to welcome you again and exceed your expectations.Sincerely,Hotel Manager

8/10 - 좋아요

Erika

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was a nice stay
2024년 2월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 15일
Dear Erika,Thank you for taking the time to share your feedback. We are pleased to hear that you had a nice stay with us. If there are any areas where we can further enhance your experience or if you have any specific suggestions, please don't hesitate to reach out.We value your patronage and look forward to hosting you again in the future.Best Regards,Hotel Manager

10/10 - 훌륭해요

Lisa 님, Colorado Springs

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool area was very nice. There was almost a park quality to it.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Lisa,Thank you for your positive feedback and for highlighting our pool area. We are pleased to hear that you enjoyed the park-like quality of our pool area. Creating a pleasant and relaxing atmosphere for our guests is important to us. We appreciate your review and hope to have the opportunity to welcome you back for another enjoyable stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk people were great checking in. The room was comfortable and I appreciate the security the front desk person provided for me because I was by myself. Bed was comfortable and good heat and AC. I have stayed here before and really like this hotel!
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Guest,Thank you for choosing to stay with us again and for taking the time to share your positive experience. We are delighted to hear that you found our front desk team helpful and that you enjoyed a comfortable stay with us. Providing a secure and welcoming environment for our guests is a top priority. Your feedback is greatly appreciated, and we look forward to welcoming you back on your future visits.Sincerely,Hotel Manager

10/10 - 훌륭해요

Arthur and Ellen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
Dear Arthur and Ellen,Thank you for the perfect 5 out of 5 rating on Expedia! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your feedback is much appreciated, and we hope to have the pleasure of serving you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 2일
Dear David,Thank you for providing a 5 out of 5 rating on Expedia! We're delighted to see that you had a positive experience. If there are specific aspects you enjoyed or any suggestions for improvement, please feel free to share. Your feedback is valuable to us, and we look forward to hosting you again for another enjoyable stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

Feef

좋아요: 청결 상태, 직원 및 서비스
This property was a nice option for the price and its convenient location just off of I-75 was great. It’s fairly dated but adequate for an overnight. The front desk clerk was very friendly upon check in.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 28일
Dear Rene,Thank you for providing your feedback with a score of 3 out of 5 on Expedia. We value your input, and if there are specific areas where we can improve or if there's anything you'd like to share about your stay, please feel free to do so. Your comments are important to us, and we hope to have the opportunity to enhance your experience during any future visits.Sincerely,Hotel Manager

8/10 - 좋아요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Non smoking
I was in a non smoking room however the room smelled like smoke.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 20일
Dear Teresa,Thank you for providing your feedback on Hotels.com. We apologize for the inconvenience you experienced with the smell of smoke in your non-smoking room. This falls short of our standards, and we understand the importance of a clean and comfortable environment. Your comments have been shared with our staff, and we will take the necessary steps to address and rectify the issue. If there's anything more we can do to assist you or make amends, please feel free to reach out. We appreciate your understanding and hope to have another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Brandon

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Guest,Thank you for sharing your feedback. We appreciate your review and take every guest's experience seriously. We're sorry to hear that your stay was not up to your expectations. We value your input, and if there are specific aspects you believe we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Jon

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Checkin took about 20 minutes because of the number of people checkig in, only one person at the desk, and a slow process. The person working was good and kind, it just took longer than I would have l Iiked and than usual. The breakfast was average, not great coffee and slow in coming. Room was good.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Guest,Thank you for sharing your feedback about your recent stay. We appreciate your understanding regarding the check-in process, and we apologize for any inconvenience caused by the wait. Your comments about the breakfast and coffee are duly noted, and we will use them to improve our services. We're glad to hear that overall, you found the room to be good. We appreciate your patience and hope to provide a smoother experience on your next visit.Sincerely,Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We started at check-in. I reserved a two-room suite. They gave me a single king. When I went back to the desk, they argued about my reservation even though I showed it to them on my phone. Finally, they pretended to do me a big favor by giving me the room I reserved. Brown water comes out of the sinks and the shower head does not work. Lighting in the rooms is poor. This is not a place I would recommend unless you just have to stay there.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 18일
Dear Guest,We sincerely apologize for the difficulties you experienced during your stay. It's disheartening to hear about the issues with your reservation, water quality, and maintenance concerns. This falls short of the standards we strive to maintain, and we're genuinely sorry for any inconvenience caused. Your feedback is crucial, and we will address these matters promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have another opportunity to provide a more positive impression.Sincerely,Hotel Manager

6/10 - 괜찮아요

gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not up to standards
This stay was simply to allow my great granddaughter a place to nap prior to her participating in a wedding later in the day. Knowing how 2 year olds can be we felt a place close to the venue was a good idea. The biggest issue with the room was that it was old. The ceiling was patched, the plumbing in the sink was loose and it all just generally felt like the room needed to be upgraded.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback, and we apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address the issues you've mentioned to ensure a better experience for our future guests.We value your patronage and hope to have the opportunity to welcome you again, providing an improved and more comfortable stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

Rene

2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 28일
Dear Rene,Thank you for providing your feedback with a score of 3 out of 5 on Expedia. We value your input, and if there are specific areas where we can improve or if there's anything you'd like to share about your stay, please feel free to do so. Your comments are important to us, and we hope to have the opportunity to enhance your experience during any future visits.Sincerely,Hotel Manager

8/10 - 좋아요

Kevin Joseph

2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Kevin Joseph,We appreciate you taking the time to provide your feedback. We're glad to hear that you had a positive experience overall. If there are any areas where we can improve and make your next stay even better, please don't hesitate to share your suggestions. Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Antony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear Antony,Thank you for taking the time to share your positive feedback! We're delighted to hear that you had a great experience during your stay. If you have any specific suggestions or comments on how we can further enhance your next visit, please feel free to let us know. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Tulip

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The doors are falling apart the ceiling have water marks the ac made a huge sound while on the furniture looked beat up and dirty the bath room sinjk kept leaking would t stay again over priced for the quality of the hotel
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 30일
Dear Guest,We appreciate your feedback, and we're disappointed to hear about the issues you encountered during your stay. We sincerely apologize for the condition of the doors, ceiling, furniture, and AC noise. Your concerns are taken seriously, and we will address these issues promptly. We value your input as it helps us improve, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Nursyuhada

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don’t usually write reviews, but I thought I should write this one to help other people make their decision whether they’d like to stay here or not. Me and my husband only stayed here for 2 nights, but I was shocked about the state of our hotel room. Without getting into too much detail because I feel like I can write a lot lolol, the room we stayed in was just dirty. Multiple stains on the bed sheets and pillows, cigarette burns on the blanket, stain even on the lamp, multiple roaches, bed bugs, and low water pressure in both the sink and shower. We have pictures too of all these things described (except for the bed bugs because they were too fast for us to capture) and will be posting them in another review. Hope this helps! And to the owner of the hotel, I understand that this facility is old, but it would be worth putting in a little more effort to keep the rooms clean so that visitors can have a pleasant stay. The positive thing and the stay was that everyone was nice and helpful. Best of luck!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. Your feedback is valuable, and we take it seriously. We're committed to addressing the cleanliness and maintenance concerns you've mentioned. Our team will investigate and take corrective actions.We appreciate your kind words about our staff, and we're glad they were helpful. If there's anything specific you'd like us to address or if there's a way we can make it up to you, please let us know. We value your input and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Sara

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Guest,Thank you for taking the time to leave a positive review! We are delighted to hear that you had a pleasant experience during your stay. Providing excellent service and ensuring our guests' satisfaction are our top priorities.We look forward to welcoming you back for another exceptional stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

Lydia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 15일
Dear Lydia,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

6/10 - 괜찮아요

Anthony

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Anthony,Thank you for sharing your feedback and providing a rating. We appreciate your honesty. If there are specific areas where we can improve or if there's anything you'd like to discuss further, please feel free to reach out. Your input is valuable, and we aim to enhance our services based on guest experiences. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Peter

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 10일
Dear Peter,We're sorry to hear that your experience fell short of expectations, as indicated by the 1 out of 5 rating. We value your feedback, and if there are specific concerns you'd like to share, please let us know so we can address them and improve our services.Sincerely,Hotel Manager

10/10 - 훌륭해요

Tommy

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 10일
Dear Tommy,Thank you for the perfect 5 out of 5 rating on Expedia! We're thrilled to know that you had an excellent experience during your stay. If there are specific aspects that stood out and contributed to your satisfaction, we'd love to hear more.We look forward to hosting you again for another wonderful stay.Sincerely,Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear Guest,Thank you for taking the time to share your feedback. We apologize for any shortcomings you experienced during your stay. Your comments are valuable to us as we strive to improve our services. If there are specific aspects that you feel we could enhance, please let us know. We value your input and hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Cathy

2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Cathy,Thank you for giving us a 5-star rating on Travelocity. We are thrilled to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or any feedback you'd like to share, feel free to let us know. We appreciate your support and look forward to welcoming you back in the future.Best regards,Hotel Manager

2/10 - 너무 별로예요

Brianna

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Brianna,We regret to hear that your stay at our hotel was not satisfactory, given the 1-star rating. You should have specifically mentioned the key areas that bothered you so that we could focus on improving them. We value your feedback, and you can contact us at any time if you have any concerns. It's important to us that guests give us feedback so that we can improve. Thank you for your time. I look forward to seeing you again soon.Yours sincerely,Hotel Manager

6/10 - 괜찮아요

Michael

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Was a roach in the room. Area under mini fridge outside of mini fidge is dirty.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 4일
Dear Guest,We appreciate your feedback, and we're sorry to hear about the issues you encountered during your stay. The presence of a roach and cleanliness concerns are certainly not up to our standards, and we apologize for any inconvenience you experienced.Your comments will be shared with our team to address these issues and ensure they are not repeated. Please consider giving us another opportunity in the future to provide you with a more pleasant stay.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Richard

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is dirty rooms and have stay in room whit out light in the bathroom we reported but never come to fixed it and smell bad no good quality thanks
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Richard,I apologize for the issues you experienced during your stay. We take guest feedback seriously, and I assure you that your comments will be shared with our team to address these concerns and improve the quality of our accommodations. Your feedback is valuable, and we are committed to providing a better experience in the future. If you choose to stay with us again, we'll do our best to make it right.Sincerely,Hotel Manager

10/10 - 훌륭해요

Hannah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 2일
Dear Hannah,Thank you for your excellent rating! We're thrilled to hear you had a fantastic experience during your stay. If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please feel free to share it with us. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Dolan,

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Getleman at front
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 20일
Dear Dolan,Thank you for sharing your positive rating. We're pleased to see that you had a great experience during your stay at our hotel. If you have any specific feedback or comments you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Francois

출장 여행
좋아요: 직원 및 서비스
Quiet fun
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 26일
Dear Francois,We're delighted to hear you had a quiet and enjoyable stay! If you have any further comments or suggestions, please feel free to share them. We hope to welcome you back for more great experiences in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Michele

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 21일
Dear Guest,Thank you for your wonderful rating! We are thrilled to hear that you had a perfect stay with us. Providing you with exceptional service and a comfortable environment is our top priority, and we are pleased to know that we met your expectations. If you have any additional feedback or if there is anything more we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding experience.Sincerely,Hotel Manager

10/10 - 훌륭해요

Ariel

2023년 9월에 2박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 1일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager