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카스코 베이 호텔, 어센드 호텔 컬렉션 여행 후기

3.5 out of 5
카스코 베이 호텔, 어센드 호텔 컬렉션
80 John Roberts Rd., South Portland, ME

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1416개 이용 후기 중 787개" "
평점 8 - 좋아요. 1416개 이용 후기 중 372개" "
평점 6 - 괜찮아요. 1416개 이용 후기 중 147개" "
평점 4 - 별로예요. 1416개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1416개 이용 후기 중 50개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

Nina

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hallway floors and elevator floors were dirty. Our room was dirty. Old food was stuck to the floor by our bed. The mattress cover was not replaced before our stay as someone had spilled coffee on it. The headboard had coffee spill on it.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Kelsey

단체 여행
좋아요: 숙박 시설 상태 및 시설
I did not receive any information regarding the property upon check-in (i.e. where to find my room, what time breakfast was, when and the preferred method of checkout, etc.)
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the beautiful updated design, calm relaxed and pleasant staff, cleanliness, and great coffee.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Kami

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The photos don’t support the exact property there were a lot of cosmetic things. The handle in the bathroom vanity was missing. I had to switch rooms because my door to my room I could push open and it didn’t fully latch. The front seat reception was kind. I did a late checkout but twice she forgot (I believe because she was super busy and on her own.)
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Chris 님, Utopia

좋아요: 청결 상태
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Patrick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I travel a lot and laugh at how some properties charge x amount for something that should be x minus y and then there are properties like this that should be be x y. Worth the money is all I’m saying.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Ruth Anne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great except it was raining and there is no covered enterance to load and unload the luggage.
2024년 4월에 5박 숙박함

8/10 - 좋아요

Susan 님, Scarborough

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was great. Very clean and quiet. My only issue was the very spotty wifi, most of our time there we could not connect.
2024년 4월에 4박 숙박함

4/10 - 별로예요

Deanna

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
At first glance the room seemed decent. Then we noticed lots of scuffs on the walls and dirty/unclean areas. The worst was the late night screaming and all night noises. It seemed they may be using it for subsidized housing.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Melissa

단체 여행, 연인과의 여행
별로예요: 직원 및 서비스
Staff person at desk for check-in and when we had an issue with television not working was less than pleasant. Would not provide manager contact information and was not helpful when we attempted to ask area information. Saturday morning person was very polite! Rooms were comfortable but our heating unit was very inconsistent and loud. Did not dare to use. Bathroom was partially painted a new color but seemed clean. People were running around very loud in hallway until 3am.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Usope

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility was clean and great customer service!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived very late and there was no problem. Good breakfast.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Thomas 님, Bath

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
New, clean, competent staff
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Elizabeth

연인과의 여행
The area was ideal for shopping.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Sylvia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed and bedding comfortable and bathroom clean and new.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Tyler

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Terri

This property was under renovation I believe, we never had any hot water for showers the entire stay even when we asked the front desk, he said “I will let management know about it. I was disappointed with the half renovated condition of our room. The room I had previous in August was amazing but this stay was not so good.
2024년 4월에 5박 숙박함

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Amanda 님, Winslow

연인과의 여행
별로예요: 직원 및 서비스
Property felt dated and cheap.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Michelle

단체 여행
Clean and modern. Nice hotel
2024년 4월에 1박 숙박함

8/10 - 좋아요

JoAnna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

4/10 - 별로예요

Fredrick

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was cheap. Both in price and quality. No TV almost the entire time i was there. They kept apologizing and saying theyd fix it but they never did. They said theyd get me a different room but then never followed up. When i asked later they said there were no rooms left and they couldnt throw my TV out the window. Not sure what that would have solved anyway. Service was poor overall. No daily room cleaning either. I wont go back.
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Caitlyn

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Lots of pubic hair in the shower/sink. Front desk clerk openly talked about other customers on the phone while checking in/out. Had no desire to answer questions or help. Breakfast was great and hotel room itself was clean other thqn bathroom. Not a bad stay for the price!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Misty

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and clean
2024년 4월에 1박 숙박함

8/10 - 좋아요

CINDY J

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was running out and the staff had to be asked to refill after guests waited quite awhile. The juice, waffle mix, eggs, saugage. Most of it was not filled in a timely manner.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Patrick

2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Dianne

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great place and great area
2024년 4월에 1박 숙박함
답변 제공: Casco 님, 2024년 4월 3일
Diane,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

10/10 - 훌륭해요

Alan Bean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was my fourth stay at this property. They are consistently polite and welcoming. The breakfast is simple but solid.
2024년 3월에 2박 숙박함
답변 제공: Casco Team 님, 2024년 4월 3일
Alan Bean,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

6/10 - 괜찮아요

Miguel

연인과의 여행
Key card needed renewed when we left the room in the morning. 2 nights stay.
2024년 3월에 2박 숙박함
답변 제공: Casco 님, 2024년 4월 3일
Miguel,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 - 훌륭해요

Dorothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value
2024년 3월에 2박 숙박함
답변 제공: CB 님, 2024년 4월 3일
Dorothy,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

4/10 - 별로예요

Alexandra

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Casco Team 님, 2024년 4월 3일
Alexandra,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
thanks for a great stay.
2024년 3월에 1박 숙박함
답변 제공: CB 님, 2024년 4월 3일
Richard,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

2/10 - 너무 별로예요

Ms.

출장 여행, 반려동물 동반 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
The owner of the hotel picks and chooses the pet policy. The rooms aren't clean. Double check your sheets
2024년 3월에 28박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Ms.,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 - 훌륭해요

Robert 님, SALEM

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. My second time here. I will return
2024년 3월에 1박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Robert,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

4/10 - 별로예요

Emily

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom was dirty in multiple spaces. Shower, in the sink, down the front of the sink there was toothpaste, the light switch had an odd substance on it. I’ve stayed here before and this time was certainly not as pleasant in cleanliness as the last.
2024년 3월에 1박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Emily,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 - 훌륭해요

Michelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I read the other reviews before booking, and couldn't believe people were giving poor reviews because of an area power outage. The room was clean. The staff was friendly and accommodating. Breakfast was ok. K Cup coffee machines in the room. Close enough to the mall that you could walk.
2024년 3월에 1박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Michelle,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

8/10 - 좋아요

Wally

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are updated and clean, great location, would stay here again
2024년 3월에 1박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Wally,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

4/10 - 별로예요

B

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unfortunately they use. Cleaning agent or an air freshener that not only took over the whole property, but even more intense in my room. Had to try covering it up propping open the door to the hallway and i could taste it all night. I woke up with a ridiculous headache and will not return. I never complain either, thats how bad it was for me to write something. Gross
2024년 3월에 1박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
B,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

6/10 - 괜찮아요

Danai

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Danai,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

2/10 - 너무 별로예요

Peter

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Peter,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

8/10 - 좋아요

Betty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was amazing!
2024년 3월에 1박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Betty,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

8/10 - 좋아요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The building was a little worn around the edges, but the bed was very comfortable and the room was clean. Breakfast was adequate. I think the hotel is good value for the money. Another plus is convenience to the airport.
2024년 3월에 1박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Scott,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

6/10 - 괜찮아요

Liana

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Liana,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

10/10 - 훌륭해요

Nathalia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Much better than the description indicated. They have coffee machine, mini fridge, and microwave in the room. We loved it! Smooth check in, great service!
2024년 3월에 1박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Nathalia,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

10/10 - 훌륭해요

Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dog friendly
2024년 3월에 1박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Margaret,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

10/10 - 훌륭해요

Lauri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location
2024년 3월에 2박 숙박함
답변 제공: CBH 님, 2024년 4월 3일
Lauri,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and spacious. I would book it again consider the price that they charged me. I would strongly recommended.
2024년 3월에 1박 숙박함
답변 제공: Casco Team 님, 2024년 3월 21일
Paul,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I already put what i liked... what i didn't like was the parking was limited, room smelled of a very strong deodorizer trying to cover another smell, and where there's no carpeting so the people above walking heavy was very loud.
2024년 3월에 2박 숙박함
답변 제공: Casco Team 님, 2024년 3월 21일
Diane, Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

2/10 - 너무 별로예요

Steve

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not as advertised. It’s a poorly renovated hotel.
2024년 3월에 1박 숙박함
답변 제공: Casco Team 님, 2024년 3월 21일
Steve,Thank you for your feedback. We apologize that you were not completely satisfied with our service and will take your comments into consideration as we strive to provide a better guest experience.

8/10 - 좋아요

Tamara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modern feel, clean, tidy and rooms were absolutely fine for us. Breakfast ok, nothing special but did the job. Needed to drive to get to food options - pizza place up the road though as an option. Check in staff helpful and quick.
2024년 3월에 1박 숙박함
답변 제공: Casco Team 님, 2024년 3월 21일
Tamara,Thank you for your feedback and rest assured that we value every comment. We are pleased that you had a good experience and look forward to having you stay with us again.