I called prior to arrival letting them know I would be coming in late at around 11:30pm - 12:00am. They said- not a problem. When I arrived, no one was at the desk so I called the front office. I kept calling for at least 7-10 minutes. Finally, a guy came saying he was using the restroom and apologized and gave me two free bottles of water. That was strike one.
Then, we went to the room - put our stuff away and we were greeted with a roach in the kitchenette. I was grossed out but we went to sleep since it was late. When we woke up - two more roaches. I went to the front desk - let them know what happened and they said they would move us rooms. Which they did, she said they would comp the room but couldn't since we went through expedia - no points because we weren't Marriott members. She said she would have the manager call us. We moved to the other room, and we did not have any more roach problems the rest of our stay. The manager never called - strike 2.
We left for the day (approx 4/5 hrs),when we came back my mom said that she had forgotten her charger in the other room along with her crossword book. Went to the front desk, the person took me to the room - no charger/no book. They looked on all the carts on all floors and contacted the manager, and said they would contact housekeeping. No one was in the room except us and housekeeping. On the day we left, it never turned up. Strike 3.