숙박 시설 정면

슈어스테이 플러스 호텔 바이 베스트 웨스턴 하이랜드 포킵시 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 694개 이용 후기 중 219개" "
평점 8 - 좋아요. 694개 이용 후기 중 237개" "
평점 6 - 괜찮아요. 694개 이용 후기 중 120개" "
평점 4 - 별로예요. 694개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 694개 이용 후기 중 55개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Jong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

4/10 - 별로예요

Carla

2024년 2월에 2박 숙박함
답변 제공: Dorothy 님, 2024년 3월 22일
Thank you for taking the time to do a survey regarding your stay. If you would like to contact us to let us know what you liked and did not like about your stay we would be happy to hear from you.

10/10 - 훌륭해요

Samartha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff
2024년 2월에 1박 숙박함
답변 제공: Dorothy 님, 2024년 2월 28일
Thank you kindly for taking time to review our property. We appreciate your feedback and your patronage.

10/10 - 훌륭해요

Brian

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 21박 숙박함
답변 제공: Dorothy 님, 2024년 1월 9일
Thank you for reviewing the property. We appreciate your patronage.

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The shower was excellent!.
2024년 1월에 1박 숙박함
답변 제공: Dorothy 님, 2024년 1월 9일
Thank you for reviewing our property. We are so glad you enjoyed the shower!

8/10 - 좋아요

William

가족 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Dorothy 님, 2024년 1월 9일
Thank you for reviewing our property. We appreciate your patronage.

8/10 - 좋아요

Diana 님, Ambler

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Dorothy 님, 2024년 1월 9일
Thank you for reviewing the property. We appreciate your patronage.

6/10 - 괜찮아요

PAULA

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Did not like breakfast.
2023년 12월에 3박 숙박함
답변 제공: Dorothy 님, 2023년 12월 18일
We are sorry to hear that you did not like our breakfast options. We hope that you otherwise enjoyed your stay. We hope you will return for another visit.

6/10 - 괜찮아요

William

출장 여행, 가족 여행
좋아요: 청결 상태
2023년 11월에 3박 숙박함
답변 제공: Dorothy 님, 2024년 1월 17일
Thank you for taking time to rate the property. We appreciate your patronage.

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was perfect for our needs, and the staff was exceptional
2023년 11월에 3박 숙박함
답변 제공: Dorothy 님, 2023년 12월 18일
Thank you so much for taking time to give feedback regarding your stay. We are pleased to hear that the staff took care of you and that the room met your needs.

8/10 - 좋아요

Amy J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great for the price. Breakfast was a little less than I hoped for, but it was clean and had friendly staff.
2023년 11월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 12월 18일
Thank you for giving your feedback. We hope you will return for another visit.

10/10 - 훌륭해요

Dolores

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good especially for hotel who welcome pets. Breakfast was very limited.
2023년 11월에 2박 숙박함
답변 제공: Dorothy 님, 2023년 12월 18일
Thank you for giving feedback regarding your stay. We appreciate your patronage and hope you will return for another visit soon.

10/10 - 훌륭해요

Marjorie

Environment is so fresh.
2023년 11월에 2박 숙박함
답변 제공: Dorothy 님, 2023년 11월 24일
Thank you for taking time to give us feedback regarding your stay! We hope you will return for another visit.

10/10 - 훌륭해요

John

2023년 11월에 2박 숙박함
답변 제공: Dorothy 님, 2023년 11월 16일
Thank you for taking time to review our property! We appreciate your patronage!

8/10 - 좋아요

GAYL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Simple and clean hotel
Hotel was nicely updated. However, the breakfast was not great. That will prevent us from staying again.
2023년 5월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 11월 14일
We are sorry to hear that our breakfast options will prevent you from returning; however, we are pleased that you found the hotel in good repair.

10/10 - 훌륭해요

claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was so clean, from room,
2023년 11월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 11월 14일
Thank you for taking time to give feedback regarding your stay. We hope you will return for another visit,

8/10 - 좋아요

Geraldine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great except there is no place to hang clothes or place your suitcase. You don’t need a closet but a few hooks or a garment bar would help. A luggage rack doesn’t cost much. We loved the availability of coffee all night. The continental breakfast was very good
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 11월 14일
Thank you for taking time to give feedback regarding your stay. We appreciate you input and will look into the concerns you expressed. By telling us what you liked and didn't like you help us always improve. We hope you will return for another visit.

8/10 - 좋아요

john

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 11월 14일
Thank you for taking time to rate our property. We hope you will return for another visit.

8/10 - 좋아요

Maria

2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 11월 21일
Thank you for taking time to rate the property. We appreciate your patronage.

10/10 - 훌륭해요

Ed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quick quiet and clean. Staff was great.
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 11월 14일
Thank you for your feedback. We appreciate your input. We hope you will return for another visit.

10/10 - 훌륭해요

Taylor

2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 11월 21일
Thank you for taking time to rate the property. We appreciate your feedback.

10/10 - 훌륭해요

Lee 님, new york

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the green velvet chair for reading . I didnt like e breakfast. Coffee was good though.
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 29일
Thank you for taking time to let us know what you liked and didn't like about your stay. Your feedback is important to us.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Dorothy 님, 2023년 10월 27일
Thank you for taking time to give a rating for the property. We appreciate your patronage!

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean but bad breakfast
Clean rooms with laminate instead of carpet - I definitely prefer that! Comfortable beds, overall quiet. Downside - breakfast choices are VERY limited, and the hotel is on one side of a divided highway, so coming from the south involves turning around at the light (you cannot make a U-turn).
2023년 10월에 2박 숙박함
답변 제공: Dorothy 님, 2023년 10월 27일
Thank you for taking time to provide feedback regarding your stay. We are always working toward improving our breakfast options so we are sorry to hear that you did not find the choices available to be sufficient. With regard to the highway and the way the DOT set up the highway, we wish that a turn had been made before the northbound traffic light so that it would make it easier to get to the hotel's driveway, but unfortunately, that is beyond our control.

10/10 - 훌륭해요

Debbie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No bar to hang out clothes in the “closet” which was just a little cut out behind the door. Continental bfast was cereal, yogurt, fruit, instant oatmeal and danish. Coffee (provided 24 hrs) was very good. We would definitely stay here again.
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 24일
Thank you for taking time to give feedback regarding your stay. We will check into the bar for the closet in the room you stayed in. Thank you for brining that to our attention. We are happy to hear that you would come back to stay with us again and hope to see you soon.

4/10 - 별로예요

Sharon

Not goog
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 23일
We are sorry to hear that you did not have a good experience. Feel free to contact the property if you have a specific issue that you would like to discuss so that if there is an area we can try to improve on, we can do so.

8/10 - 좋아요

Katherine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean maintained building on busy road, room on opposite from road quiet. 100$ extra charged for any damage fees, but returned at midnight checkout day. Could hear voices between rooms, but not disturbing. Dogs welcome. Breakfast setup, fruit and coffee all day, usual packaged pastries, yogurt/cereals, offered breakfast sandwiches. Parking well lit all night. Gateway Diner nearby recommended, large menu, good food, big breakfasts. Walk across the Hudson bridge nearby, easy access to Poughkeepsie across Mid Hudson Bridge.
2023년 10월에 2박 숙박함
답변 제공: Dorothy 님, 2023년 10월 23일
Thank you for taking time to review the property and let us know what you enjoyed and what you suggest for improvement. We appreciate your patronage and hope you return for another visit.

10/10 - 훌륭해요

Amanda

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Brought my dog here and the experience was great!
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 23일
Thank you for taking time to review our property. We are glad that you had a great experience. We hope you will return for another visit soon.

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that there was no carpet in room. However, it turns out that it makes it very noisy when people above you are walking around. The people above me did not return to the room until almost 11 o’clock. The noise of them working walking around persisted until after midnight. The free breakfast had very little selection. Least number of options I have ever had at a hotel. Everything else was great.
2023년 10월에 2박 숙박함
답변 제공: Dorothy 님, 2023년 10월 23일
Thank you for providing feedback about your staff. We appreciate your thoughts as it helps us look at where we can improve and what is going well for our guests. We hope you come for another visit soon.

8/10 - 좋아요

Eva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend stay
Very clean, awesome fluffy pillows. Staff was friendly and courteous. More breakfast choices would be good.
2023년 10월에 2박 숙박함
답변 제공: Dorothy 님, 2023년 10월 16일
Thank you for taking time to give feedback regarding your stay. We appreciate your patronage and hope you will return for another visit.

8/10 - 좋아요

Barbara Mui

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were there for a wedding. The hotel was nice, clean and comfortable. It would’ve been excellent for a full breakfast.
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 16일
Thank you for taking time to give feedback regarding your stay. We hope you will have another occasion to come for another visit.

4/10 - 별로예요

Brittney

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
This stay was terrible. They didn’t have any crib or pack n play for my daughter. Luckily I called before we left the house so I was able to bring my own. Beds very uncomfortable. Staff unhelpful. ‘Free breakfast’ consisted of granola bars and packed cereal, apples and 1 muffin. Don’t waste your time and money.
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 16일
Thank you for giving feedback regarding your stay. Unfortunately, we do not advertise that we offer cribs or pack 'n plays as we do not have those at this hotel. We are sorry you were not aware of that prior to booking your reservation. As this is a relatively new hotel, we are sorry to hear that your bed was uncomfortable because all furnishings are pretty new. With respect to staff being "unhelpful," please reach out to the general manager so that, if you have specific details that can help with training staff to be more helpful, we can implement some training. Finally, our breakfast offering include yogurt, pastries, and breakfast sandwiches along with granola bars, cereals, muffins, juices, milk, coffee, tea, cocoa and fresh fruit. We are sorry if you were not able to find something in those selections that appealed to you.

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 16일
Thank you for reviewing the property. We hope you will come back for another visit soon.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice location. Easy check-in and check-out. Continental breakfast did not have a large selection, but it was enough to get us on our way.
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 12일
Thank you for choosing to stay with us. We are pleased to hear that our location suited you and hope you will return for another visit soon.

8/10 - 좋아요

John 님, Cincinnati

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Dorothy 님, 2023년 10월 16일
Thank you for staying with us. We hope you enjoyed your visit and come back soon.

10/10 - 훌륭해요

erik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 10일
Thank you for staying with us and taking time to rate the property. We appreciate your feedback and hope you will return for another visit soon.

10/10 - 훌륭해요

Tina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is very clean for the price you're paying.
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 10일
Thank you for coming to stay with us and giving your feedback. We appreciate your input and hope you will return for another visit.

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 10일
Thank you for choosing to stay will us and for rating the property. We appreciate your feedback and hope you will come for another visit.

10/10 - 훌륭해요

Angie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff at the front desk checking us in was amazing and very helpful. She was also there when we checked.out. Our room was clean and well put together. Only thing id change is having something to give the tv channels to the guest and our remote was missing the back and the some of the buttons werent working in it.
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 10일
Thank you so much for providing feedback regarding the staff and your stay. We also appreciate your input regarding the channels and the problem with your remote which we will look into. We hope you will return for another visit soon.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very nice and professional. The room was excellent and very comfortable.
2023년 10월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 10일
Thank you very much for choosing to stay with us. We appreciate your feedback and are glad to hear you enjoyed your stay. We hope you will return for another visit soon!

8/10 - 좋아요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Marist Family Weekend
Just a little expensive
2023년 9월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 2일
Thank you for staying with us and providing your feedback. We appreciate your feedback.

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kind, Helpful, and Clean
I was greeted by Sylvia who is a gem! She was helpful & kind. The whole hotel was spotless. They provided breakfast in the morning and had in-room coffee (Keurig). If I am ever back in the area, I will definitely stay at this hotel.
2023년 9월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 2일
Thank you for choosing to stay with us. Your feedback is very important to us, and we hope you will choose to come and stay with us gain.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 2일
Thank you for providing a rating to our property. We appreciate your feedback and your patronage.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean place to stay.
2023년 9월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 2일
Thank you very much for taking time to review our property. Your feedback is important to us and we appreciate your patronage.

10/10 - 훌륭해요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 9월 27일
Thank you for taking time to review our property. We appreciate your rating and patronage. We hope you will return for another visit soon.

10/10 - 훌륭해요

darrell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was nice and roomy. Floors are not carpet, which is great, but dirty. Left our feet and socks dirty after a few minutes. Staff was great.
2023년 9월에 2박 숙박함
답변 제공: Dorothy 님, 2023년 9월 27일
Thank you for taking time to give feedback regarding your stay. We are sorry to hear that you experienced an issue with the flooring and will discuss this with our housekeeping staff. Thank you for bringing this to our attention. We hope you will return for another visit.

10/10 - 훌륭해요

CARLOS 님, Watertown

별로예요: 편의 시설/서비스
Over All Good
2023년 9월에 2박 숙박함
답변 제공: Dorothy 님, 2023년 9월 25일
Thank you for taking time to review our property. We appreciate your feedback and hope to have you back for another visit soon.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall stay was great
2023년 9월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 9월 25일
Thank you for taking time to give your feedback. We appreciate your patronage and hope you come back for another visit soon.

10/10 - 훌륭해요

Markus

2023년 9월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 10월 16일
Thank you for taking time to review our property. We appreciate your business and hope you will return for another visit soon.

2/10 - 너무 별로예요

Amanda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
They changed my larger room to a smaller room with no notification which I paid for and the person at the front desk the said she would be in the morning and the person in the morning said she did the overnight and the person I spoke to at night didn’t say anything to the manager about the issue
2023년 9월에 1박 숙박함
답변 제공: Dorothy 님, 2023년 9월 22일
We are so sorry that you had a negative experience. It is not often that we have to put a room out of order and give a person a room different than what they originally booked; however, on September 16th, we were sold out and had to put the last of our 2 queen with sofa pull out bed of order which downgraded your room to not having the sofa at 10:36 p.m. when you checked in. Please contact the hotel directly on Monday and ask to speak with the general manager or call the hotel at any time for her email in hopes of providing some remedy for your inconvenience. Again, we apologize.