Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We regret your disappointment with our breakfast buffet as we strive to ensure a wide array of options for both guests with sweet tooth and those looking for healthy options to kickstart the day; therefore, we always ensure a variety of hot and cold, sweet and salty options as well as fresh fruits, different kinds of cereals and yogurts. On the other hand, we are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Prague. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards,

Many thanks for your positive comments! We hope we can welcome you back again!

Thank you for the time you spent to share your feedback on your recent stay at our Barceló xxx, to be considered as one of the best hotels you stayed at is certainly high praise

First and foremost we would like to thank you for the praising review you shared following your recent visit to our XXX hotel and are delighted to read that we were able to match your expectations. Kind regards, Tereza Sedlakova Assistant General Manager

Dear Guest, We appreciate you taking the time to review your recent stay at the Occidental Praha Wilson. We take personal pride on satisfied guests, so for us it is a great motivation to receive reviews as yours in which our hard work is acknowledged. We totally agree with you that the location of our hotel is one of our greatest assets, as we are close both to the city center and to the public transport. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. We are sincerely looking forward to having you as a guest again soon. Best regards, Alejandro Martín Álvarez General Manager

Thank you very much!

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your holiday expectations. Kind regards, Tereza Sedlakova Assistant General Manager

Dear Naoki, thank you for taking the time to share your experience with us.We have read your comments on the room we accommodated you in and regret your disappointment with the size. We suggest that for any future holiday planning to check online where you will find a thorough description of our hotels' rooms and facilities to make sure you find the one that best meets your holiday needs and wishes.We hope to have the opportunity to welcome you back for a more satisfying experience. Kind regards,Roberto Mateos,General Manager

Dear Guest, Thank you very much for your kind feedback.It's delightful to hear that our efforts to maintain room cleanliness met your expectations to the fullest. However, we notice there's room for improvement in other areas, and we appreciate your candid feedback which aids us in enhancing our guest experience. Rest assured, we are committed to providing exceptional service and amenities. We're glad you found our amenities to our high standards and that they contributed to a comfortable stay during your business trip.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto MateosGeneral Manager

Dear Guest, Thank you very much for your kind feedback.It's rewarding to know that our beds provided you with exceptional comfort and that you enjoyed the breakfast offerings. We are also pleased to hear that our staff's kindness and helpfulness contributed positively to your experience, and that our central location enhanced your visit to the city.Your satisfaction with the room cleanliness, hotel condition, service, and amenities truly reflects the dedication we have to ensure our guests have a memorable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear you enjoyed the remarkable views and found the central location to your liking. It's also heartening to know that our staff made a positive impression on your stay. Your comfort and satisfaction are of the utmost importance to us, and we're delighted that you found the room cleanliness and hotel condition to be impeccable.We look forward to welcoming you back in the future, best regards,Roberto Mateos, General Manager

Cher Michel Yves,Avant tout nous voudrions vous remercier d'avoir choisi notre hôtel Occidental Praha Wilson pour votre visite à Prague et pour votre appréciation.Nous sommes ravis que vous ayez trouvé notre service à la hauteur de vos attentes et que la propreté de notre établissement ait répondu à vos critères de satisfaction.Concernant la température de l'établissement, nous tenons à préciser que nos chambres sont équipées d'air conditionné réglable selon les préférences de nos clients, et nous regrettons si celle-ci n'a pas fonctionné à votre convenance. En ce qui concerne le rideau de la fenêtre, nous prenons note de votre remarque et veillerons à maintenir nos standards élevés de propreté et de confort.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. CordialementRoberto Mateos, General Manager

Dear Guest, Thank you very much for your kind feedback.It's wonderful to hear that you enjoyed our prime location and found our staff to be very friendly. Your satisfaction with the breakfast options is also very gratifying, as we aim to cater to various dietary preferences with our O!Breakfast buffet. We regret to hear that certain aspects of your stay did not meet your expectations. While our rooms are typically praised for comfort and amenities, including high-quality linens and modern conveniences, we sincerely apologize if this was not your experience. As for the concern regarding a smokey smell, we maintain a strict non-smoking policy within all guest rooms and public areas to ensure the comfort of our guests, and any deviation from this is promptly addressed by our team.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Frederic, thank you for taking the time to share your experience with us.We're delighted to hear that you enjoyed the prime location and the view from your room. Our hotel strives to offer a memorable experience with our unique vantage points over the city.Our hotel restaurant offers a magnificent buffet breakfast and a variety of dining options, and we regret any misunderstanding about the availability of these services. Additionally, we apologize for any inconvenience caused by the lack of USB ports in the bedroom; we appreciate this feedback as it helps us to improve our guest experience.We hope to have the opportunity to welcome you back for a more satisfying experience. Kind regards,Roberto Mateos, General Manager

Kära Gäst, tack för att ni har recenserat er vistelse.Vi beklagar att frukostutbudet inte levde upp till era förväntningar, men vi tackar er för er kommentar och ska se över om det är något som kanske saknas. Med det sagt så är vi glada att få läsa att ni trivdes bra hos oss och att ni uppskattade vårt fantastiska läge.Det är även fint att veta att ni kände er väl omhändertagen av vår serviceinriktade personal. De gör alltid sitt bästa för att hjälpa våra gäster och de kommer bli mycket glada när de får läsa er kommentar.Med vänliga hälsningar,Roberto Mateos, General Manager

Dear Milan,Thank you for taking the time to share your feedback.We appreciate your positive feedback on the cleanliness of our rooms. Our team works hard to maintain a high standard of cleanliness and comfort for our guests. However, we are sorry to hear that you encountered some issues during your stay. We understand that the timing of room cleaning was not ideal, and we will address this with our housekeeping team to ensure better coordination in the future.Regarding your concerns about our breakfast area and offerings, we strive to provide a variety of options, including vegetarian, vegan, and gluten-free choices, to cater to our guests' preferences. We apologize if the breakfast experience did not meet your expectations. As for the front desk, we will ensure that our staff is better informed about the VIP gold status rewards to provide the best possible service to our valued guests. Your feedback is essential for us to improve and enhance our guest experience.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Roberto Mateos, General Manager

Dear David, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our prime location and found our staff to be friendly and helpful. It is great to know that our multilingual team was able to assist you during your stay. We are also pleased that you enjoyed the cleanliness of your room and the amenities provided. Our goal is to ensure that our guests have a comfortable and enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Martina,Thank you for sharing your review with us.We are delighted to hear that you always choose to stay with us and appreciate our convenient location, right on Vaclavske Namesti, within walking distance to many attractions. It's great to know that our friendly staff, clean rooms, and amenities have met your expectations during your visits.Your kind words about our hotel and staff motivate us to continue providing exceptional service to our guests. We are committed to maintaining the high standards you have come to expect from us.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Roberto Mateos, General Manager

Dear Guest,Thank you for taking the time to review your stay.We are delighted that you found our staff to be very nice and the area to be clean and walkable. Providing excellent service and maintaining a clean environment are our top priorities. We take pride in our friendly and helpful staff who go above and beyond to ensure our guests have a pleasant stay. Our location in the heart of Prague offers easy access to various attractions and amenities. We hope you had a great time exploring the city. Thank you once again for your kind words.We look forward to welcoming you back on a future occasion.Best wishes,Roberto Mateos, General Manager

Arvoisa vieraammeKiitos paljon mukavasta arviostanne.Hienoa kuulla, että hotellimme keskeinen, hiljainen ja turvallinen sijainti lähellä nähtävyyksiä ja kätevällä yhteydellä lentokentälle oli teille juuri sopiva. Kiva juttu, että löysitte hotellin läheisyydestä hyviä ruokakauppoja ja ravintoloita. Todella mieltä lämmittävää kuulla, että saitte hyvää palvelua ystävälliseltä henkilökunnaltamme ja siivoushenkilökuntamme on tehnyt hyvää työtä. Välitän kivan palautteenne eteenpäin heille. Loistavaa, että piditte tilavasta ja ilmastoidusta huoneestanne sekä saitte hyvin nukuttua laadukkaalla sängyllä, eivätkä mitkään häiriöäänet kuuluneet huoneeseenne hotellin sisältä tai ulkopuolelta. Mainiota, että vierailunne oli kokonaisuudessaan onnistunut kokemus.Toivottavasti saamme teidät pian uudestaan vieraaksemme. Ystävällisin terveisin,Roberto Mateos, General Manager

Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Roberto Mateos, General Manager

Dear Leila,We appreciate that you took the time to share your experience with us.Our hotel aims to provide a memorable experience and we are happy that your stay was satisfactory. However, we are sorry for the issue you mentioned, this is not a problem we have been notified of but will most definitely be looking into.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Roberto Mateos, General Manager

様この度は、Occidental Praha Wilsonにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。お部屋の清潔さやホテルの状態、サービスについて高評価をいただき、大変嬉しく思います。土曜日の夜の騒音についてご指摘いただきありがとうございます。当ホテルはプラハの中心部に位置しており、周辺には多くのお店や観光スポットがございます。そのため、特に週末は賑やかな雰囲気が漂っております。お客様にはご不便をおかけし、申し訳ございません。今後、お客様により快適なご滞在を提供できるよう、騒音対策について検討してまいります。またのお越しを心よりお待ちしております。Roberto Mateos, General Manager

Estimado Kenneth,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Praha Wilson para su visita a Praga y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Su inmejorable valoración nos transmite que su estancia ha sido satisfactoria. Nos alegra que nuestra ubicación haya sido de su conveniencia y que todo estuviera a la altura de sus expectativas durante su visita. Nos esforzamos para lograr la satisfacción de nuestros clientes y haberlo conseguido en su caso, es nuestra mejor recompensa.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Roberto Mateos, General Manager

Sehr geehrte Cindy,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Bis bald hoffentlich.Mit freundlichen Grüßen,Roberto Mateos, General Manager

Dear Guest, Thank you very much for your kind feedback.We are pleased that you enjoyed your stay and that our location was convenient for you.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Lieber Robin,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie unser Occidental Praha Wilson zu Ihrem bevorzugten Hotel für einen sonnigen Urlaub in Schardscha gemacht haben.Wir bedauern aufrichtig, dass Ihr Aufenthalt bei uns Sie nicht vollständig zufriedenstellen konnte.Ihre Meinung zu dem Zimmer, in dem wir Sie während Ihres Urlaubsaufenthaltes untergebracht haben, hat uns sehr enttäuscht - in erster Linie, weil alle Zimmertypen online genau beschrieben werden. Daher möchten wir Ihnen für Ihren nächsten Besuch empfehlen, sich die gegebene Information genau anzusehen, um so genau das Hotel und Zimmer buchen zu können, das sich perfekt an Ihre Anforderungen anpasst.Sollte es Ihnen an irgendetwas fehlen, setzen Sie sich bitte umgehend mit uns in Verbindung, damit wir dazu beitragen können, derartiges zu verhindern und Ihnen einen angenehmen Aufenthalt zu bieten.Wir bedauern, dass die uns erteilte Kategorie, entsprechend der gesetzmäßigen Voraussetzungen in Bezug auf unsere Einrichtungen und Serviceleistungen, nicht Ihren Vorstellungen entsprochen hat. Wir werden weiterhin alles tun, um diesen Eindruck mit unserer Einsatzbereitschaft und Hingabe zu ändern und hoffen, Sie bei Ihrem nächsten Besuch vollständig von uns überzeugen zu können.Mit freundlichen Grüßen,Roberto Mateos, Hoteldirektor

尊敬的宾客，您好！非常感谢您选择入住我们的酒店并留下宝贵的建议！ 很高兴看到您对酒店的整体住宿体验感到满意，我们的酒店地处格拉纳达市中心，地理位置极其优越，出行便利。这里是您商务旅游，休闲度假理想选择！我们会一如既往的保持高水准的服务，为所有宾客带来宾至如归的入住体验。希望您在酒店度过了愉快的时光。 真心希望您能够再次入住来感受我们的进步！祝您生活愉快，旅途顺利！Roberto Mateos, General Manager

Dear Ivan, Thank you very much for your kind feedback.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.The entire team look forward to welcoming you back for a future visit.Kind regards,Roberto Mateos, General Manager

Dear Sharon, Thank you for your positive feedback. We are glad we were able to meet all your requirements for a perfect stay and that you appreciated the public transport options nearby. We look forward to welcoming you back on a future occasion. Best regards, Roberto Mateos, General Manager

Dear guest, Thank you for taking the time to share your feedback. We appreciate your kind words towards our Reception team. It encourages us to continue to maintain the high standards of service we set ourselves. We always endeavour to provide an excellent standard for our guests. Please accept our apologies and don´t hesitate to make us aware of any concerns at the time, so that we may take the appropriate action. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Roberto Mateos, General Manager

Dear Melih, Thank you very much for your kind feedback. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to welcoming you back for another memorable experience. Best wishes, Roberto Mateos, General Manager

Dear Abdulrahman, Thank you very much for your kind feedback. We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We look forward to welcoming you back for another memorable experience. Best wishes, Roberto Mateos, General Manager