외관

페스타나 트로피쿠 - 오션 & 시티 호텔 여행 후기

4 out of 5
페스타나 트로피쿠 - 오션 & 시티 호텔
Prainha, Cidade Da Praia, Praia, Santiago

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 209개 이용 후기 중 90개" "
평점 8 - 좋아요. 209개 이용 후기 중 88개" "
평점 6 - 괜찮아요. 209개 이용 후기 중 22개" "
평점 4 - 별로예요. 209개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 209개 이용 후기 중 5개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Cesarino

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel friendly staff - room maintenance can be better but overall great stay Loved the breakfast
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Uyen

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

antoine

별로예요: 객실의 편안함
Passable
2024년 1월에 2박 숙박함

8/10 - 좋아요

Hans Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Taxi waren immer verfügbar. Essen und Trinken an der Bar waren stets möglich. Lärm von Kindern und extrem lautes Lachen von Erwachsenen waren störend.
2023년 12월에 10박 숙박함
답변 제공: Érico Teixeira 님, 2024년 1월 13일
Sehr geehrte/-r Herr Hans Peter,Im Namen unseres gesamten Teams von Pestana Trópico möchten wir uns bei Ihnen dafür bedanken, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Ihre Meinung ist entscheidend für uns, um uns kontinuierlich zu verbessern, um die Bedürfnisse, Vorlieben und Erwartungen unserer Gäste zu erfüllen.Es freut uns zu hören, dass Sie Ihren Aufenthalt im Pestana Trópico insgesamt genossen haben. Gleichzeitig möchten wir uns entschuldigen, dass wir in einigen Fällen Ihre Erwartungen nicht vollständig erfüllen konnten und möchten deshalb auch für die entstandenen Unannehmlichkeiten um Verzeihung bitten. Wir haben Ihre Anmerkung mit unserem Team geteilt, um sicherzustellen, dass solche Sitautionen künftig vermieden werden.Wir wünschen Ihnen alles Gute und würden uns freuen, wenn Sie unser Pestana Trópico dennoch bei der Planung Ihrer nächsten Reise wieder berücksichtigen würden, um Sie von unserem eigentlichen Standard zu überzeugen.Herzliche Grüße,Das Team von Pestana Trópico

10/10 - 훌륭해요

dimitri

2023년 11월에 7박 숙박함
답변 제공: Érico Teixeira 님, 2024년 1월 13일
Sehr geehrter Herr Dimitri, im Namen unseres gesamten Teams des Pestana Trópico danken wir Ihnen, dass Sie sich Zeit genommen haben, uns ein positives Feedback zu geben. Ihre Meinung ist uns sehr wichtig, damit wir unseren Service weiter verbessern und uns gezielt auf die Bedürfnisse unserer Gäste einstellen können.Wir haben uns gefreut zu hören, dass wir Ihre Erwartungen erfüllt haben. Es war uns ein Vergnügen, dass Sie unser Gast waren und wir freuen uns darauf, Sie wieder im Pestana Trópico begrüßen zu dürfen.Mit freundlichen Grüßen Das Team des Pestana Trópico

10/10 - 훌륭해요

Brigitte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Suite très bien et confortable, très spacieuse. Buffet copieux pour le petit-déjeuner. Personnel souriant et attentionnés. La piscine est grande mais la majorité de la surface à profondeur de un mètre et moins seulement, ce qui est très décevant. À environ 20 minutes de l'aéroport ou du port pour le ferry vers Sao Filipe.
2023년 12월에 2박 숙박함
답변 제공: Érico Teixeira 님, 2024년 1월 13일
Chère Madame Brigitte, Au nom de toute notre équipe du Pestana Trópico, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Trópico.Cordialement, L’équipe de Pestana Trópico

10/10 - 훌륭해요

Ola

2023년 12월에 3박 숙박함
답변 제공: Érico Teixeira 님, 2024년 1월 13일
Dear Mrs. Ola, We were delighted to hear that your recent stay at Pestana Trópico was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Trópico for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Trópico

6/10 - 괜찮아요

Rodrigo

좋아요: 청결 상태, 숙박 시설 상태 및 시설

8/10 - 좋아요

tracy

좋아요: 직원 및 서비스
별로예요: 청결 상태
Cleanliness of the room was the only fault. Otherwise the hotel staff were super friendly and helpful. Restaurant food was very very good. Breakfast buffet very good too
2023년 11월에 2박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Tracy, Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work.We would like to apologise for not meeting your expectations with your accommodation. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future.We hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a real pleasure for us to have you as our Guest at Pestana Trópico.Kind regards, Érico Teixeira

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was incredible. Becky, Carlos, Silvana, Mr. Lopes our housekeeper Maria and the entire staff made the trip. They took care of everything we needed. This is the only place to stay in Praia.
2023년 11월에 2박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Mr. Daniel, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Trópico

4/10 - 별로예요

Marco

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Insgesamt nicht gerade einladend. Das Personal ist mal mehr, mal weniger gewillt einem wirklich glaubhaft zu helfen. Das Personal an der Bar hat so ziemlich nie wirklich Bock zu arbeiten. Die Zimmer sind okay, aber das Bad muss dringend erneuert werden. Auch wenn es Kap Verde ist, für 4 Sterne darf man mehr erwarten. Schade.
답변 제공: Érico Teixeira 님, 2023년 11월 11일
Sehr geehrter Herr Marco Wir möchten Ihnen dafür danken, dass Sie diese Informationen mit uns geteilt haben, da wir uns nur dank des wertvollen Feedbacks unserer Gäste verbessern können.Es tut uns leid, dass unser Team Ihre Erwartungen nicht erfüllt hat.Es wurde mit dem Team geteilt und wir arbeiten gemeinsam daran, unseren Service und Support zu verbessern.Wir hoffen jedoch, dass Ihre Erfahrung positiv war. Vielen Dank für Ihren Aufenthalt bei uns! Wir hoffen sehr, dass Sie uns erneut die Gelegenheit geben, Ihr Vertrauen in den Service unseres Teams und Ihren Eindruck vom Hotel zurückzugewinnen.Aufrichtig,Érico TeixeiraHotel Manager Assistant

10/10 - 훌륭해요

ROGER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always very helpful staff, the best hotel to stay at in Praia.
2023년 11월에 1박 숙박함
답변 제공: Érico Teixeira 님, 2023년 11월 11일
Dear Mr. Roger, On behalf of the entire team at Pestana Trópico, I would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Erico and Team

2/10 - 너무 별로예요

Bridget 님, Ibadan

2023년 10월에 1박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Guest, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Trópico for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Érico Teixeira

8/10 - 좋아요

Christoph

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schöne und gepflegte Unterkunft
2023년 10월에 2박 숙박함
답변 제공: Érico Teixeira 님, 2023년 10월 31일
Sehr geehrter Herr Christoph, Wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Trópico erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken.Vielen Dank, dass Sie das Pestana Trópico für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen Érico und das Team des Pestana Trópico

6/10 - 괜찮아요

Aichetou 님, Harper Woods

Noise
2023년 9월에 2박 숙박함
답변 제공: Érico Teixeira 님, 2023년 9월 25일
Dear Aichetou, We would like to thank you for taking the time to share your opinion on your experience at Pestana Trópico. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service quality. We are sincerely sorry for any inconvenience caused during your stay. We have shared your comments with our Team, and we are taking the necessary measures to improve our services.Once again, we thank you for staying at Pestana Trópico, and we look forward to welcoming you back soon.Kind regards, Érico and Pestana Trópico Team

8/10 - 좋아요

Sune

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Érico Teixeira 님, 2023년 9월 25일
Dear Sune,We were delighted to hear that your recent stay at Pestana Trópico was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Trópico for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Erico and Pestana Trópico Team

10/10 - 훌륭해요

Osvaldo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Érico Teixeira 님, 2023년 9월 23일
Dear Mr. Osvaldo,I would like to thank you for your review! It was truly a pleasure to welcome you at the Pestana Trópico hotel. Looking forward to welcome you in future!Best regards,

8/10 - 좋아요

Tarik

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It is the best hotel in praia. It just not a reel 4 stars. a bit old. the room is not made sometimes. The breakfast buffet is ok ... nothing fancy
2023년 8월에 4박 숙박함
답변 제공: Érico Teixeira 님, 2023년 9월 23일
Dear Tarik, On behalf of our entire Team at Pestana Trópico, I would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you and we look forward to welcoming you again at Pestana Trópico.Best regards,

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Erico Teixeira 님, 2023년 9월 23일
Dear Mr. Joseph, We were happy to know that your recent stay at Pestana Trópico was delightful and that you enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Trópico for your stay and looking forward to hosting you again soon at our hotel.Kind regards,

10/10 - 훌륭해요

Maja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
large selection of food, nice rooms, nice personels. We enjoyed our days here.
2023년 8월에 3박 숙박함
답변 제공: Érico Teixeira 님, 2023년 9월 23일
Dear Maja, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our services and facilities. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards,

10/10 - 훌륭해요

Roselande

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convivial
Un service super, personnel agréable et prévenant, je recommande vivement cet hôtel.
2023년 8월에 7박 숙박함
답변 제공: Erico Teixeira 님, 2023년 9월 25일
Dear Roselande,On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, Erico and Pestana Trópico Team

10/10 - 훌륭해요

Karl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, AC worked well, Staff was friendly .
2023년 8월에 2박 숙박함
답변 제공: Érico Teixeira 님, 2023년 9월 23일
Dear Karl,Thank you for choosing Pestana Trópico hotel for your stay at Praia city and for sharing with us your experience! We are happy to know that you enjoyed the hotel and services.Looking forward to welcome you once again at Pestana Trópico in future!Kind regards

8/10 - 좋아요

Sérigne Sohaibou

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 7박 숙박함
답변 제공: Érico Teixeira 님, 2023년 9월 23일
Dear Sérigne Sohaibou,Thank you for sharing your experience and opinion concerning your stay at our hotel. Is was a pleasure to have you as our Guest and we will be happy to host you once more at Pestana Trópico in future.Best regards,

10/10 - 훌륭해요

Jacob V

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The best hotel in Praia
Before my trip I couldn't find out if Pestana Tropico or Oasis Atlantico was the best hotel in Praia, so I booked two nights on both. Now I am not in doubt - Pestana Tropico is the best! Only on location is it a bit inferior to Oasis Atlantico, bujt that is more then compensated for by the very service minded staff and the great restaurant. The pool area on Pestana Tropico is also much nicer than the one at Oasis Atlantico. When you book, try if you can get room 256, which is absolutely the best. Otherwise 252 or 254.
2023년 7월에 1박 숙박함
답변 제공: Érico Teixeira 님, 2023년 9월 23일
Dear Jacob,Thank you very much for choosing Pestana Trópico and even more because we demonstrated that it was worth it! We are very happy to know that we are the best hotel in Praia and that all the services provided positively marked your experience!On behalf of all Team I thank for sharing your feedback that make us proud and serve as an incentive for continuously improving our service and striving for excellence!Looking forward to welcome you once more at Pestana Trópico hotel soon!All the best

6/10 - 괜찮아요

Michael

2023년 7월에 1박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Mr. Michael We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.We appreciate that you chose Pestana Trópico for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Érico Teixeira

10/10 - 훌륭해요

Elsa

2023년 7월에 2박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Mrs. Elsa, We were delighted to hear that your recent stay at Pestana Trópico was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Trópico for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Érico Teixeira

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Si bien no hubo asenso, me regalaron una botella de vino y un platito que compensaron.
2023년 7월에 5박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Mr.George,On behalf of the entire team at Pestana Trópico, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Trópico

10/10 - 훌륭해요

Sanjiv

2023년 5월에 2박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Samjiv,On behalf of the entire team at Pestana Trópico, we would like to thank you for your kind feedback and for choosing Pestana Trópico hotel for your stay here in Praia.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Trópico

10/10 - 훌륭해요

Anthony

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Vacances entre amis à Praia
Hôtel très bien situé pour visiter Praia. Personnel très accueillant et serviable. La piscine est super et le restaurant très bon. Je recommande vivement cet établissement.
2023년 5월에 3박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Cher Monsieur Anthony, Nous sommes très heureux d’apprendre que votre récent séjour à Pestana Trópico a été très plaisant et que vous l’avez beaucoup apprécié. Notre équipe souhaiterait vous remercier pour votre très aimable avis.Merci beaucoup d’avoir choisi Pestana Trópico pour vos vacances. Nous sommes impatients de vous accueillir de nouveau dans notre hôtel.Cordialement, L’équipe de Pestana Trópico

2/10 - 너무 별로예요

HECTOR

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mala experiencia
Experiencia mala. No recomendamos este hotel. Tratas de contactar con ellos y no te responden. No te dan soluciones.
2023년 4월에 2박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Estimado Sr. Hector, Le damos las gracias por haber compartido esta información con nosotros, ya que sólo podemos mejorar gracias a los comentarios de nuestros huéspedes. Le pedimos disculpas por cualquier inconveniente que se haya producido durante su estancia, y lamentamos que nuestro personal no haya cumplido con sus expectativas. Estamos trabajando para mejorar la calidad de nuestro servicio y asistencia.A pesar de todo, esperamos que su experiencia haya sido positiva. ¡Muchas gracias por haberse alojado con nosotros! Esperamos sinceramente que nos dé otra oportunidad para volver a ganar su confianza en cuanto al servicio de nuestro personal, y cambiar la percepción que ahora tiene del hotel.Saludos cordiales, Érico Teixeira

10/10 - 훌륭해요

Nouhou 님, Washington

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly staff at front desk, restaurant and room service. My kids andd I had the best time in Praia.
2023년 4월에 7박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Mr. Nouhou, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Trópico

10/10 - 훌륭해요

Erland

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great service!
Det finnes flere mer lukseriøse hotell i Praia, men dette hotellet har det man trenger. Rene rom, alt fungerer og basseng. Staben er vennlig og meget service innstilte. Hotellet anbefales derfor!
2023년 4월에 1박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Erland, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Trópico

8/10 - 좋아요

Erland

2023년 3월에 1박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Erland, Thank you for your feedback on your stay at Pestana Trópico. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Trópico, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Trópico

10/10 - 훌륭해요

Marcia

2023년 3월에 7박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Mrs. Marcia, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

10/10 - 훌륭해요

Latir

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay in Praia. Staff is excellent, facilities are very nice and pleasant, and the location is very convenient.
2023년 3월에 2박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Mr. Latir, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, The Team at Pestana Trópico

10/10 - 훌륭해요

Fabrice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Qualité prix très bien Par contre faut pas faire attention aux petits détails Le petit déjeuner est répétitif, tous les jours la même chose Repas du soir cher pour ce que c'est Personnel aimable à tous les services, sauf un serveur qui nous a prit de haut
2023년 3월에 4박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Cher Monsieur Fabrice, Nous souhaitons vous remercier d’avoir pris le temps de partager votre avis concernant votre expérience à Pestana Trópico. Nous apprécions grandement les retours fournis pas nos hôtes car ils nous aident à améliorer nos performances quotidiennes et à perfectionner la qualité de nos services. Nous sommes sincèrement désolés que vous ayez été déçu de nos choix en matière de petit-déjeuner. Nous avons fait part de vos commentaires à notre Manager Nourriture et Boisson et nous prenons actuellement les mesures nécessaires pour améliorer notre offre.Une fois de plus, nous vous remercions d’avoir séjourné à Pestana Trópico et nous sommes impatients de vous accueillir de nouveau.Cordialement, Érico teixeira

10/10 - 훌륭해요

FRANCISCO 님, Providence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice plastic to stay
2023년 1월에 1박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Mr. Francisco, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

8/10 - 좋아요

DI Ernst

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Die Woche war sehr schön und das Personal sehr freundlich und hilfsbereit. Ein Shuttleservice zum Flughafen wäre angenehm.
2023년 2월에 8박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Sehr geehrter Di Ernst,im Namen des gesamten Teams des Pestana Trópico möchten wir Ihnen für Ihr freundliches Feedback danken.Es ist ausgezeichnet für uns zu wissen, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass wir Ihnen helfen konnten, schöne Erinnerungen zu schaffen.Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen Das Team des Pestana Trópico

8/10 - 좋아요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent stay, convenient when working in Praia.
Decent three star hotel, standard sort of small island place. Staff are friendly. The beds aren't great though... the matresses are very basic, can feel the spring coils through the thin padding, and the pillows aren't very good either. The towels are nice and fluffly though.
2023년 1월에 14박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Mr. Eric, On behalf of our entire team at Pestana Trópico, we would like to thank you for choosing our hotel and for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Trópico. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Trópico and regain your trust during your next visit.Warm regards, The Team at Pestana Trópico

8/10 - 좋아요

philippe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personnel très accueilant, gentil et disponible.Hotel calme pas trop loin de la plage Chambre spacieuse avec terrasse
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Cher Monsieur Philippe, Au nom de toute notre équipe du Pestana Trópico, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Trópico.Cordialement, L’équipe de Pestana Trópico

10/10 - 훌륭해요

hm

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect place to end the holiday
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Mr. Bertrand, We were delighted to hear that your recent stay at Pestana Trópico was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Trópico for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Trópico

10/10 - 훌륭해요

SEMYYA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Hotel in Praia
Had an amazing stay here!
2022년 12월에 1박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear SEMYYA, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

4/10 - 별로예요

Haitham

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Abmachung wurde nicht eingehalten
Ich habe an der Rezeption gefragt wegen vip und kostenloser Fahrservice zum Flughafen. Dies wurde bestätigt und das Taxi war pünktlich da. Als ich im Flughafen war wollte der Taxifahrer Geld haben und meinte das Hotel hat nichts bezahlt
2022년 11월에 2박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Sehr geehrter Herr Haithan, wir danken Ihnen, dass Sie uns Ihre ehrliche Meinung zu Ihrem Aufenthalt mitgeteilt haben. Leider haben wir Ihre Erwartungen nicht erfüllt. Für entstandene Unannehmlichkeiten entschuldigen wir uns aufrichtig. Wir haben alle genannten Punkte zur Kenntnis genommen, sodass zeitnah Verbesserungsmaßnahmen eingeleitet werden können.Wir wissen es zu schätzen, dass Sie das Pestana Trópico für Ihren Aufenthalt gewählt haben. Hoffentlich geben Sie uns bei einem späteren Besuch die Gelegenheit, unsere hohen Servicestandards unter Beweis zu stellen und Ihr Vertrauen zurückzugewinnen.Mit freundlichen Grüßen

8/10 - 좋아요

Xavier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 6박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Mr. Xavier, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

10/10 - 훌륭해요

Liliana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Une excellente référence à Praia.
Nous avons pris un grand plaisir à séjourner dans cet hotel de Praia qui est probablement un des meilleurs sur cette île. En bordure de mer, dans un quartier très calme, ses chambres y sont spacieuses, la literie est bonne et c'est très propre. Son restaurant offre une nourriture fraiche et vraiment bonne. Le personnel est vraiment à l'écoute de la clientèle. Je ne peux que recommander cet endroit.
2022년 10월에 5박 숙박함
답변 제공: Antonio Santos - General Manager 님, 2023년 1월 9일
Chère Madame Liliana, Au nom de toute notre équipe du Pestana Trópico, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Trópico.Cordialement, L’équipe de Pestana Trópico

10/10 - 훌륭해요

Melanie

2022년 10월에 19박 숙박함
답변 제공: Érico Teixeira 님, 2023년 12월 27일
Dear Mrs. Melanie, On behalf of our entire team at Pestana Trópico, we would like to thank you for choosing our services and taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

10/10 - 훌륭해요

Paulino

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was no good
2022년 8월에 1박 숙박함
답변 제공: Antonio Santos - General Manager 님, 2022년 9월 29일
Dear Mr. Paulino,Thank you for provinding us with your feedback after your last stay with us.We took good note of your comment and we will share it our team.It was a pleasure to have you as our guest and we look forward to welcome you again at the Pestana Tropico Hotel in a near future.Kind Regards,Team Pestana Tropico Hotel

8/10 - 좋아요

Emmanuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Établissement propre et agréable cependant c’est le client qui doit aller chercher l’info et parfois il y a des surprises…
2022년 8월에 7박 숙박함
답변 제공: Antonio Santos - General Manager 님, 2022년 8월 31일
Cher Monsieur Emmanuel, Au nom de toute notre équipe du Pestana Trópico, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Trópico.Cordialement, L’équipe de Pestana Trópico

8/10 - 좋아요

Rosa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful and well kept. Will definitely stay again with no hesitation.
2022년 8월에 4박 숙박함
답변 제공: Antonio Santos - General Manager 님, 2022년 8월 31일
Dear Mrs. Rosa, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico

10/10 - 훌륭해요

Licinio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family trip
I was so impressed with this hotel it was very clean and well organized and the crew were nice. It will be on my list for the future trip to CV 👌👌
2022년 8월에 1박 숙박함
답변 제공: Antonio Santos - General Manager 님, 2022년 9월 23일
Dear Mr. Licinio, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, The Team at Pestana Trópico