테라스/파티오

NYLO 프로비던스 워릭 호텔, 태피스트리 컬렉션 바이 힐튼 여행 후기

3.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 477개" "
평점 8 - 좋아요. 1005개 이용 후기 중 244개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 117개" "
평점 4 - 별로예요. 1005개 이용 후기 중 94개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 73개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Rita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place and if I ever go back that way I would def stay there again. Job well done !!!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Rita, your commendation for the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton is greatly appreciated! Our team is delighted to hear that you had a favorable experience, and that we may have the pleasure of accommodating you on your future travels. Thank you for recognizing the effort our team puts into making your stay exceptional!Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Maurice 님, Saint Albans

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay. The only downside is personal. I like a microwave in my room. There is one down the hall though. The shower is neuveau style glass and open at the top, Door is barn door style. Great if you like to hear your parner do their businees and watch their profile when they shower. Staff was really friendly and efficient. Parking is great. Shopping and dining abound It was too cold and wet to enjoy their patio by the river.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Maurice, we truly appreciate your positive feedback on your experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're delighted to hear that you appreciated the convenient parking, the appealing location surrounded by shopping and dining outlets, and the courtesy of our efficient team members.We understand your preference for in-room microwaves as well as your thoughts on the unique bathroom design. Although it's unfortunate the weather prevented you from enjoying our riverside patio, we hope you'll have another chance to appreciate it during your next visit. Thank you once again for choosing our hotel. We hope to welcome you back in better weather!Best Regards,AMGeneral Manager

6/10 - 괜찮아요

Angela

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Shower head was dirty with built up gunk which we cleaned off before our shower. Fridge was also making loud noises throughout the entire night. Sounded like a knocking sound all night and day. But overall the rest of the stay was nice.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Angela, it's regrettable to hear of your experience with certain aspects of your stay. It's paramount for us that every room is meticulously prepared for our guests and we apologize for any disruptions related to the room amenities. We're glad, however, that you found the rest of your stay pleasant. Your observations are valuable, and we assure you these matters will be given attention. We hope to offer you an impeccable stay in the future.Best Regards,AMGeneral Manager

4/10 - 별로예요

Terry

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bed was horribly made, there wasn’t a fitted sheet
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Terry, we appreciate you bringing this to our attention. Please accept our sincerest apologies for any inconvenience caused due to the bedding arrangements. The usage of flat sheets for our beds is a Hilton worldwide standard & we will make note of your experience and let the brand know. Your feedback is welcomed and valued.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Oscar Christiaan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Industrial style which is very unique. Would be significantly better if there was a fridge in the room.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Oscar, thank you for your positive feedback! Your comments about NYLO Providence Warwick Hotel, Tapestry Collection by Hilton's distinctive industrial style are appreciated. Noted your suggestion regarding the addition of a refrigerator in the room. We'll certainly take it into consideration for future improvements. We're looking forward to welcoming you back!Best Regards,AMGeneral Manager

2/10 - 너무 별로예요

Annjahnique

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Annjahnique, it's disappointing to learn that your stay didn't meet expectations. We continually strive to improve our guest experience and welcome any specific concerns or suggestions you might have. Our team values your feedback and hopes to have the opportunity to provide a more satisfactory experience in the future.

2/10 - 너무 별로예요

Paul

연인과의 여행
Parking is absolutely terrible. Went to take a shower and had no hot water. After about 15 minutes water got "luke" warm for about 5 minutes and then went back to cold. Maintenance came to "fix" the problem. Temperature stayed about the same just increased water pressure. Would not stay again.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Paul, we regret you experiencing issues regarding parking and shower water temperature. Parking capacity and water temperature consistency are usually well-received attributes, so it's unfortunate that they didn't meet your expectations. Our maintenance team strives to address any reported issues promptly. Thank you for providing this feedback; it's invaluable in helping us improve our services. Offering a more satisfying experience for future visits will be our priority.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Yaryar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Thank you for the 5/5 rating, Yaryar!It's excellent you enjoyed your time at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved everything about NYLO, the tranquility of the environment, the convenience of an accessible gym, the layout of the room, the views from the window…everything was stupendous. I would most definitely recommend NYLO to friends, family, and even strangers; a five star hotel indeed. I can definitely see myself returning next time around.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Joseph, it's wonderful to hear that you had an amazing experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're thrilled you appreciated our serene surroundings, fitness facilities, room design, and breathtaking views. Your recommendations are deeply valued and it encourages us to maintain our high standards. We're eagerly awaiting your next visit. Safe travels!Best Regards,AMGeneral Manager

2/10 - 너무 별로예요

Noris

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Noris, it seems your stay did not meet expectations, which we sincerely regret. We're dedicated to providing a high-quality experience, and your comments suggest we fell short in your case. Your feedback is valuable and will be directed to our team for action. We hope to have the opportunity to impress you in the future.Best Regards,AMGeneral Manager

6/10 - 괜찮아요

Jackline

별로예요: 편의 시설/서비스
The hotel was cute & Nothing out of the ordinary. The parking lot is across the street and not well lit at night. The rooms do not come with a refrigerators or microwaves however, there is a microwave on each floor in a common area. Also bring a pair of house shoes or thick to wear in the room the floors are concrete and get very cold.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Jackline, it's apparent that your accommodations met your basic needs but didn't fully exceed your expectations. We understand your comments about the parking area's lighting and the absence of certain amenities in the rooms. Thanks for highlighting the common area microwaves, indicating they may have been of some use. For future visits, please reach out to our team members directly regarding any specific needs or requests, as they are always eager to assist our guests. Your constructive input will certainly be taken into consideration. We hope to have another chance to offer you a more satisfactory experience.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice would stay again
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Robert, we're thrilled to hear you had an enjoyable stay at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. It's encouraging to learn you're considering us for your future stays. We value your feedback and look forward to welcoming you back soon.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the cool industrial style. Nice little bar and restaurant on site. Friendly staff, convenient location. Room was clean - awsome shower.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Janet, thank you for sharing your positive experience at the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're delighted to hear you appreciated the distinctive architectural design and our on-site amenities. Our team members aim to provide a clean and comfortable environment, and we're thrilled your room met these standards, especially the shower! Look forward to welcoming you back again.Best Regards,AMGeneral Manager

8/10 - 좋아요

Ryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to get to close to attractions. Could hearing all the pipes draining when others would use their bathroom or showers
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Ryan, we are thrilled to hear that you appreciated NYLO Providence Warwick Hotel, Tapestry Collection by Hilton's location and proximity to local attractions. However, we apologize for any disturbances from the plumbing system of nearby rooms. Rest assured, we are always looking to improve the comfort and satisfaction of our guests. We hope to welcome you back soon where we promise to strive for your perfect stay.Best Regards,AMGeneral Manager

4/10 - 별로예요

Erin

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
While it looks really cool the property isn’t very well Maintained. In our room the heater was so noisy that I was awoken even with ear plugs in. We ended up sleeping with the heat off. When I told staff she apologize and that was it. Additionally , the “rain shower” shower head was cracked so you were instead basically pressure washed directly on your head. If you’re looking for a cold room, with no privacy, heating, a painful shower, and poor service- this is your place. On the plus side, the bed was comfy!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Erin, we truly regret to hear about the disturbances you encountered during your stay. Your experiences with the heater and shower are far from our goal of providing a comfortable and stress-free environment for our guests. We assure you that your feedback has been addressed with our team for improvements. On a brighter note, it's uplifting to hear that you enjoyed the comfort of our bed. We hope for a second chance to provide you with an exceptional stay in the future.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Christopher checked us in and did a great job. A follow-up text from him asking if we were happy was a nice touch. This is a real fun property, very unique with its industrial feel. Management and staff should be proud of their efforts for making this hotel a great place to stay.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Jonathan, we're thrilled to hear about your experience at the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. It's much appreciated that you recognized the exceptional service provided by Christopher and the distinctiveness of our property's industrial feel. Our team members strive to create a welcoming atmosphere for all guests and your words serve as great encouragement. We hope to see you back soon.Best Regards,AMGeneral Manager

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The heating system was very noisy, blew hot and cold and ws difficult to control.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Robert, thank you for sharing your experience. It's unfortunate to learn that you had issues trying to manage the temperature in your room. Our maintenance team appreciates your patience and rest assured, they're constantly working on providing smooth and efficient systems for our guests. We hope to serve you again in the future and better your experience with us.Best Regards,AMGeneral Manager

8/10 - 좋아요

victoria 님, uncasville

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Thanks for the 4/5 rating, Victoria!We're thrilled you enjoyed your time at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 14일
Peter, it's rewarding to know that your experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton met your expectations. Thank you for your rating on Expedia and we can't wait to welcome you back for another exceptional stay.

10/10 - 훌륭해요

Larry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So far love the place and the room. Being dog friendly is a god send.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 3일
Larry, it's wonderful to hear the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton met your expectations and you found our pet-friendly policy a significant asset. We always aim to provide an environment that's welcoming for all, including our four-legged friends. We're glad that you are enjoying your experience with us. Thank you for sharing your thoughts.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Mary

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Thank you for taking the time to leave this wonderful rating, Mary! We hope to see you again soon at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton so we can share yet another amazing experience!Best Regards,AMGeneral Manager

4/10 - 별로예요

Wendell

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Wendell, it seems your experience at our hotel was not up to par and we deeply regret hearing this. We hope that despite the setbacks, we'll get another opportunity to serve you better.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 22일
Emily, it's wonderful to hear that you had a gratifying experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton! Going above and beyond for our guests is what we strive for. We hope to welcome you back shortly for another enjoyable stay.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Richard Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property we love it
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Richard, it brings us immense pleasure to know that you recognize and appreciate the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton as a fantastic place to stay. Seeing our dear guests return to us is something we truly value. We're eagerly looking forward to your next visit!Best Regards,AMGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
Spontaneous treat
I booked a room with a king size bed and a walk-in shower as a treat for my husband who has cancer. He needs handicap accessible spaces now and NYLO had everything we needed. His only complaints were that the room felt cold to him (that was my fault, I didn’t think to ask that the heat be raised before we checked in; David is always cold now) and he went home early because he said he had a bigger TV at home. The bed was VERY comfortable and the staff was excellent. Thank You.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
It warms our hearts at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton to know we could provide the level of comfort you and your husband sought. We're sorry to hear that the temperature wasn't entirely to your satisfaction, and rest assured next time we're more than willing to adjust this prior to your arrival. It's pleasing to hear the praise regarding our comfort-focused bedding and our excellent team members. We appreciate you and look forward to your return.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff and service was exceptional
2023년 12월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
Charles, we're over the moon to hear your positive remarks about the extraordinary service offered at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. Our dedicated team members make every effort to exceed guests' expectations, and it's fantastic that they impressed you! We look forward to the opportunity of welcoming you back soon.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Sasha

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 13일
Sasha, thank you for choosing NYLO Providence Warwick Hotel, Tapestry Collection by Hilton! It's heartening to know that your stay with us met your expectations. We hope to have the pleasure of welcoming you back soon.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

BRIAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Service
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 7일
Brian, we're delighted to hear about your experience with the fantastic service at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. Our team members are dedicated to providing top-quality care and we're pleased they delivered! We're looking forward to welcoming you back for another memorable stay.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

BRIAN

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenience and proximity to the airport. Less than 10 minutes.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
Brian, we're thrilled to know you appreciated the close convenience of NYLO Providence Warwick Hotel, Tapestry Collection by Hilton to the airport. It's always our goal to make your stay convenient and hassle-free. We look forward to your next stay when you're traveling from the nearby airport.

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great vibe. Amazing check in staff. So easy. So friendly. Beautiful hotel & situation on River. Great room & shower. So cool.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Philip, thank you for your terrific feedback. At NYLO Providence Warwick Hotel, Tapestry Collection by Hilton, we strive to provide that spectacular vibe and top-notch service you mentioned. We're pleased to know you appreciated our prime river location, stunning property, comfortable room, and excellent shower feature. Our team members are always here to make your check-in process as smooth as possible. We eagerly look forward to your return.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Steven

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property design was very unusual. It look like an old mill that was redesigned. Every piece of the puzzle fit in very nicely Enjoyed it very much E .
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 4일
Steven, it's wonderful to hear that you appreciated the unique transformation and the cohesive aesthetics of NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We relish in hearing how much our guests enjoy the experience. Looking forward to welcoming you back in the future.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 30일
James, thank you for your top-rate review. We're thrilled to know that you found NYLO Providence Warwick Hotel, Tapestry Collection by Hilton to your liking. Our team and the services they provide are critical to our success and it's heartening to see that reflected in your experience. We would love to welcome you back on your next trip to Providence.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Elianell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s always so relaxing
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 24일
Elianell, it's wonderful to hear that your stays at the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton consistently provide a relaxing experience. Your comments are greatly appreciated and we look forward to welcoming you back soon.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Bernice 님, Southington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love everything about this property. The room design is so relaxing and the bed is beyond comfortable. We both get the best sleep here. We will never stay anywhere else in the area.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Bernice, it's a delight to learn of your splendid experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're thrilled that our unique room design contributed to an atmosphere of tranquility and that the comfort of our beds enabled superior sleep quality. Your loyalty and high regard for our hotel is much appreciated. Until your next stay, we wish you all the best.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Erick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Thanks, Erick! It's outstanding your time at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton was fantastic. We can't wait until your next visit!Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Monika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great checkin experience
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 17일
Monika, thank you for sharing your exceptional experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're thrilled to hear about your efficient check-in process. Our team members aim to provide a seamless stay, from the beginning to the end and we're delighted to know we've succeeded this instance. We look forward to your future visits.Best Regards,AMGeneral Manager

4/10 - 별로예요

Steven

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The AC unit in the hotel was leaking profusely soaking the floors and the carpet. The shower flooded the bathroom. And underneath the bathroom sink was COVERED in mold and smelled like mildew. There was rusty water dripping down the walls under the sink adding to the flooding problem. Overall room was gorgeous staff was great. Just was a bummer that our gorgeous hotel room had issues beyond cleaning. We told the women at the desk and she was apologetic but didn’t offer any compensation or solution. We still enjoyed our stay and the staff wonderfully. Just disappointed we paid so much to receive a less than satisfactory room.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 12일
Steven, we truly appreciate you drawing our attention to the problems you encountered during your stay. We're sorry to hear about the issues you faced regarding the AC unit, shower and under sink condition. It's disappointing to know that despite finding the room beautiful and enjoying our team's service, your overall experience was not up to our usual standards. We strictly adhere to cleanliness and regular maintenance checks, and your feedback will be looked into with utmost priority. Additionally, we strive to offer suitable solutions to issues communicated during the stay and regret if you felt otherwise. We're hopeful we'll have an opportunity to better serve you in the future.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy to be back!
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 12일
Thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton!

10/10 - 훌륭해요

Jordan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 10일
Jordan, thank you for choosing NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We truly appreciate your top-rated score. It's a pleasure to know we met your expectations and we eagerly look forward to your next visit with us. Safe travels until then!Best Regards,AMGeneral Manager

8/10 - 좋아요

Jasmine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place. Front desk was nice and it’s in a good area for a staycation. I didn’t visit the restaurant or bar. The sink was super small and the room didn’t have a fridge but room was comfortable otherwise. Bring some slippers because the floor can get cold on the way to the bathroom.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Jasmine, the team at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton appreciates your feedback. We're thrilled to hear that you found our location excellent for your staycation and our front desk team friendly. We acknowledge your comments about certain aspects of the room amenities, such as the size of the sink and lack of a fridge in the room. Also, we appreciate the tip about bringing slippers for extra comfort. Your constructive feedback helps us enhance the guest experience and we look forward to welcoming you back in the future.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really great place to stay. Loved the rooms and the staff at the front desk was excellent and very friendly. Would definitely stay again!!
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Robert, your upbeat review is sincerely appreciated. We're thrilled to hear that you enjoyed your time at the NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. Our front desk team is delighted to hear they were able to provide exceptional service. Welcoming you back would be a pleasure!Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Interesting industrial look.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Thanks for the fantastic rating, Denise!It's outstanding we could exceed your expectations during your stay at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're all looking forward to your next stay with us.

10/10 - 훌륭해요

Rocio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and pristine.
Loved the industrial vibe of the hotel. The room was spotless, and the early check-in was a nice perk. The only drawback was the limited lighting in the room, but overall, I'd definitely choose to stay here again.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 1일
Rocio, we are thrilled to know you appreciated the unique atmosphere at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. It's also wonderful to hear that you found our accommodations impeccable and convenient early check-in valuable. We also take note of your comment regarding the room lighting and we're looking forward to making your future stays even more enjoyable!Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Migdalia

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 19일
Thanks for the perfect rating, Migdalia!We're pleased to hear that you have fully enjoyed your stay at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton, as we strive to create a full service experience for our guests. We can't wait to see you again soon!Best Regards,AMGeneral Manager

8/10 - 좋아요

kuanyu

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 30일
Kuanyu, thank you for taking the time to rate NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. It's great to see that you had a positive experience. We strive to provide excellent service and memorable stays for our guests and we're delighted to know we've succeeded this instance. We look forward to your return visit.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
The hotel is very cool. Love the old factory look. The beds were comfy and the room and bathroom were clean. The restaurant was nice and the food was good. The location is nice and is close to shopping and restaurants.
2023년 10월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Lisa, it's wonderful to know you appreciated NYLO Providence Warwick Hotel's unique design and comfortable beds. We're glad to hear that the cleanliness of your room met your expectations and that our eatery added to your satisfaction. We are also pleased to know that you found our location convenient, being nearby shopping and dining options. Thank you for sharing your review, and we can't wait for the opportunity to serve you again in the future.Best Regards,AMGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 26일
NYLO Providence Warwick Hotel, Tapestry Collection by Hilton appreciates the positive rating you've left. We're glad you enjoyed your experience with us and we hope to make your next stay even more memorable. Thank you for choosing our hotel for your stay.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

khanh bao

2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 10월 26일
Khanh, it's wonderful to see your lovely rating and we are thrilled you had such a great stay at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We hope you choose us again for your future trips.Best Regards,AMGeneral Manager

10/10 - 훌륭해요

Makela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely one of the best hotels I have stayed at. The staff and room was amazing.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Makela, we are thrilled to hear that you consider your stay at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton as one of your best. It's great to know that you found our team members and room to be so amazing. We hope to welcome you again soon for another exceptional experience.Best Regards,AMGeneral Manager

8/10 - 좋아요

alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overnight stay
Staff was helpful and very friendly. Room was spotless -smelled great! Bed and bedding was very comfortable. Rooms do not have balconies, I called for a river view upgrade but we did end up still with street view. Refrigerators are not included in the rooms but you can try to request one. The Breakfast in the restaurant was very good.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Alexis, thank you for sharing your experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. It's heartening to hear you found the room clean and comforting, and that our team members were able to assist you. We appreciate your feedback regarding the balconies and refrigerators, your observations help us focus on areas for improvement. We're also pleased to know you enjoyed your breakfast at our restaurant. We look forward to the opportunity to serve you again in the future.