테라스/파티오

소네스타 ES 스위트 프로비던스 - 에어포트 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 796개 이용 후기 중 360개" "
평점 8 - 좋아요. 796개 이용 후기 중 180개" "
평점 6 - 괜찮아요. 796개 이용 후기 중 94개" "
평점 4 - 별로예요. 796개 이용 후기 중 73개" "
평점 2 - 너무 별로예요. 796개 이용 후기 중 89개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

OH HYUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함
답변 제공: FOM 님, 2018년 10월 24일
Thank you for your review. We appreciate your feedback and look forward to your future stay with us. Sonesta Management

8/10 - 좋아요

shantee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I remember when this used to be the Marriott residence was way nicer then but now its still clean but the breakfast could be better i stay here often and i started to notice allot of the guest live there..u can barely get your breakfast in the a.m its like a school cafeteria with sub-par food choices... but the lady who runs the breakfast area is very nice and always trying to help u out with what she has ..but overall the rooms are usually on point for us ... wish u didn't have to come out the room to access the pool or breakfast but hey still not a bad place to stay short or long term
2024년 4월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 16일
Thank you for sharing your feedback. We're glad to hear you find our rooms enjoyable. We apologize for any inconvenience with our breakfast offerings. We'll take your comments into consideration as we strive to improve. We appreciate your loyalty and hope to welcome you back soon.

10/10 - 훌륭해요

Natalia Carolina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
😍
2024년 3월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you for your glowing review! We're delighted to hear you enjoyed your stay with us. We hope to welcome you back soon!

10/10 - 훌륭해요

Antonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2024년 4월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you for your glowing review! We're delighted to hear you enjoyed your stay with us. We hope to welcome you back soon!

10/10 - 훌륭해요

krishon

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was beautiful clean friendly staff and guest … the pool was the best part 😊
2024년 4월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
It sounds like you had a wonderful experience! We're thrilled to hear that you found everything to be beautiful, clean, and that our staff and other guests were friendly. We take great pride in providing a welcoming atmosphere for our guests. It's especially delightful to know that the pool was the highlight of your stay! Thank you for taking the time to share your positive feedback with us. We look forward to welcoming you back again soon for another fantastic experience!

2/10 - 너무 별로예요

Sandra

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is in terrible conditions, the property doesn’t have enough security personnel, there are signs up that said “No Smoking “ but people still smokes every where. The room was in terrible conditions, when we got there the toilet sit was broken, one chair had a broken leg , the carpet looked disgusting. There were cigarettes butts on the ground everywhere outside the room. Since this rooms have kitchens , the kitchen floor was disgusting, and the kitchen overall was very dirty, honestly I booked a stay for 3 nights but from the first night we got there I wanted to leave. Everything looked dirty. I will never stay at this hotel again .
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Sandra,Thank you for providing your honest review. The issues you raise regarding cleanliness are important to us, as we aim to provide pristine accommodations for all of our guests. Please be assured that we will share your comments with our housekeeping team so that any and all issues with your room are rectified. While we do enforce our no-smoking policy, we please ask that you reach out to the front desk regarding any concerns you encounter. We appreciate you bringing this to our attention and hope to welcome you back, ensuring your next stay aligns more closely with our high standards.

10/10 - 훌륭해요

Carina

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you for your glowing review! We're delighted to hear you enjoyed your stay with us. We hope to welcome you back soon!

10/10 - 훌륭해요

Jacqueline

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is super clean! Jacuzzi and pool perfect temperature! Front desk lady she is amazing i love her actitud and she super polite! definitely i’m come back !
2024년 3월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
It sounds like you had a fantastic experience! It's always great to hear when everything meets or exceeds expectations. The cleanliness, perfect temperature of the Jacuzzi and pool, and exceptional service from the front desk are all wonderful highlights. It's clear you appreciated the attentiveness and politeness of the staff, which can truly enhance a stay. Your enthusiasm to return speaks volumes about the quality of your experience. Thank you for sharing your positive review!

8/10 - 좋아요

Melissa F

좋아요: 직원 및 서비스
The trash was left from the people before us
2024년 3월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you for your feedback. We apologize for the inconvenience caused by the leftover trash. We'll work on improving our cleanliness standards to ensure a better experience for our guests. We appreciate your understanding and hope to welcome you back for a flawless stay.

2/10 - 너무 별로예요

Shelley

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So just know.. if your reservation isn’t refundable through Expedia and the hotel smells like pot and you can’t breath in the room assigned to you.. you do not get a refund. Due to no fault of your own ..they keep your money.
2024년 3월에 2박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
We're truly sorry to hear about your experience. Please accept our sincerest apologies for the discomfort you encountered during your stay. We take feedback seriously and will investigate this matter further to ensure it doesn't happen again. We understand your frustration and will do our best to address this issue. Please reach out to us directly so we can make things right for you.

6/10 - 괜찮아요

Gitar

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
The walls were paper thin. It was loud even during quiet hours. Our room in areas were dusty, like the headboard, the bathroom light. This was a room for 4 people and there were only sheets and towels for 2. We had to go to the office for 2 towels and then back again for a set of sheets for the sofa bed.
2024년 3월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
We're sorry to hear about your experience. Your feedback is valuable to us, and we apologize for the inconvenience you faced with the noise level and cleanliness of your room. We'll address these issues with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to better accommodate you in the future."

8/10 - 좋아요

India

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not enough towels and blankets
2024년 3월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you for your feedback. We apologize for any inconvenience caused by the lack of towels and blankets in your room. Your comments are valuable, and we'll make sure to address this with our housekeeping team to ensure better provision in the future. We appreciate your understanding and hope to welcome you back for an improved experience.

8/10 - 좋아요

Krystal

2024년 2월에 5박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you for your feedback! We appreciate your input and will strive to make improvements. We hope to exceed your expectations on your next visit.

6/10 - 괜찮아요

Glendaly

2024년 2월에 2박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.We hope for the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Nikolas

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible
답변 제공: General Manager 님, 2024년 2월 27일
Dear Nikolas,This is not what we like to hear. Specific feedback serves us best, so please let us know where we fell short during your visit so we can reflect and improve. Thank you.

10/10 - 훌륭해요

Jacqueline

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Everything is really nice ! Good place for be with the family! one suggestion put on new bed set!
2024년 2월에 2박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you for your glowing review! We're thrilled to hear that you and your family enjoyed your stay with us. Your suggestion regarding new bed sets is duly noted, and we'll certainly consider it for future enhancements. We appreciate your feedback and look forward to welcoming you back for another wonderful experience!

10/10 - 훌륭해요

Shyanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a lot of parking for the amount of people that stay here, but it’s clean and quiet and the staff is so nice, and delivery drivers seem to know it well which is nice too
2024년 1월에 27박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you for your positive review! We're delighted to hear that you found our property clean, quiet, and our staff accommodating. We appreciate your feedback regarding parking, and we'll consider it for future improvements. It's great to know that delivery drivers find us easily accessible too. We look forward to welcoming you back for another pleasant stay!

10/10 - 훌륭해요

Landy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good and easy stay
2024년 2월에 3박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you so much for the glowing review! We're thrilled to hear that you had a perfect experience with us. Looking forward to serving you again soon!

4/10 - 별로예요

Robert

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was dirty, room was dirty, dishes in the unit were dirty, strictly says no smoking but yet the room smelled strongly of weed.
2024년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 23일
Dear Robert,Thank you for taking the time to share your thoughts with our team. We are disappointed that we were unable to meet all of our expectations. What you described is not usual for a stay with us. Your feedback is important to us, and we will be sure to share it with our team for improvement. Please visit us again so we can show you a much better experience.

10/10 - 훌륭해요

Keyla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you so much for the glowing review! We're thrilled to hear that you had a perfect experience with us. Looking forward to serving you again soon!

8/10 - 좋아요

Ellery

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just what I needed for getaway.
2024년 2월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
We're glad to hear that our accommodations provided the perfect getaway for you! Thank you for choosing us for your escape. If there's anything we can do to make your next stay even better and earn that extra star, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Basiliso

2024년 2월에 5박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We hope for the opportunity to better serve you in the future.

8/10 - 좋아요

Lina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Michael

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Yahaira

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very great experience
2024년 2월에 1박 숙박함

4/10 - 별로예요

Denise

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The tv wasnt working, the walls in the bathroom were very dirty, the tub drain was gross, the carpets were stained, the front desk/maintenance did not address my concerns and upon check out I was told a manager would contact me and that has yet to happen!
2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 9일
Dear Denise,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall and we apologize for any cleanliness or upkeep concerns during your visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline. We wish you all the best and hope you'll give us another chance soon.

6/10 - 괜찮아요

karen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gross and dirty and people around the hotel were shady
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Infinitee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Christopher

가족 여행
Fireplace is only for decoration. They should have at least put an electric one to be used if they are advertising it
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Lidia

2024년 1월에 9박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you so much for the glowing review! We're thrilled to hear that you had a perfect experience with us. Looking forward to serving you again soon!

10/10 - 훌륭해요

Shyanne

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are absolutely beautiful and the staff here is so so nice
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jasmine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Nina

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Brenda

I liked the loft for extra space.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Maryela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

8/10 - 좋아요

Sonya

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Kristina

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet clean and spacious
2023년 12월에 11박 숙박함

10/10 - 훌륭해요

Sonya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love the Sonesta
Great time clean rooms & nice associates. Definitely will be coming back
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Wendy

2023년 12월에 8박 숙박함

4/10 - 별로예요

jamika 님, Providence

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Will not be returning
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Omaida

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
beautiful suites, clean property !
2023년 12월에 4박 숙박함

8/10 - 좋아요

Ridwan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will recommend
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Gianni

2023년 12월에 2박 숙박함

8/10 - 좋아요

Andrea

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
It was good for what we needed nothing fancy.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Sonya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I like staying here because it’s comfortable, but there an annoying alarm going off at 2 in the morning till 7 when I called to complain. I don’t know what or why it went off it gave me a bad headache
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dishonest and negligent staff
Have been trying to speak to management since 12/25/2023, called guest relations as well as corporate and this hotel has yet to return my call. This is a janky establishment that lied and said my room was damaged due to a pipe burst and wouldn’t be available til the following week but guest relations showed availability for the next day which leads me to believe they gave my room to another guest
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Douglas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice, the property was very nice and the room was great. Price was also reasonable.
2023년 12월에 3박 숙박함