객실 내 금고, 책상, 노트북 작업 공간, 암막 커튼

더 로징스 호텔 슈어스테이 컬렉션 바이 베스트 웨스턴 여행 후기

3 out of 5
더 로징스 호텔 슈어스테이 컬렉션 바이 베스트 웨스턴
Williams Plaza, 34B Old Airport Road, Providenciales

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 332개 이용 후기 중 110개" "
평점 8 - 좋아요. 332개 이용 후기 중 116개" "
평점 6 - 괜찮아요. 332개 이용 후기 중 58개" "
평점 4 - 별로예요. 332개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 332개 이용 후기 중 21개" "

8.4/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Vernell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was good. Room had a smell but the smell left once we put in the fan. I’m guessing since room doesn’t have window there really is no circulation. Remote for Netflix not working properly but was able to watch live tv. All in all good.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Sandy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel was clean. Our first night we were given 2 bothers of water and 1 packet of green tea. Second night we asked the reception if we could get more water and green tea as it was none was left in our room and we were told it was for purchase in the restaurant. $4 for a green tea you had to make yourself. Our check in was smooth but the lady in front of us, they couldn’t find the key for her room and another guy came in because the room they gave him was already occupied. A lot of confusion! Asked for a ride to the airport when we checked out and were told we’d have to pay $5 each or wait for an hour. We walked instead. There was nothing and I mean nothing around at all. We took a cab to go where we wanted because nothing was within walking distance. Also, every morning someone started hammering at about 8am right above us. The one good thing is that the property is very clean and well maintained. The food at the restaurant was very good as well.
2024년 3월에 3박 숙박함
답변 제공: DSW 님, 2024년 3월 12일
Thank you. We do appreciate your feedback, as this will, definitely, help us improve our service.1. Our first night we were given 2 bothers of water and 1 packet of green tea. ADDITIONAL BOTTLES OF WATER ARE COMPLIMENTARY FOR ARRIVALS ONLY. WATER IS AVAILABLE AT THE RESTAURANT AND THE VEND MACHINES. WE HAVE ALREADY ADDRESSED THE ISSUE WITH THE TEA, WITH THE HOUSEKEEPING STAFF. THIS IS AN OVERSIGHT ON THEIR PART, AND WE DO APOLOGIZE.2. Our check in was smooth but the lady in front of us, they couldn’t find the key for her room. SHE WAS CHECKING IN FOR A COMPLETELY DIFFERENT PROPERTY. WE WERE NOT AWARE THAT THIS IMPACTED YOUR CHECKIN PROCESS, AND WE DO APOLOGIZE FOR THAT.3.Another guy came in because the room they gave him was already occupied. WE ARE NOT AWARE OF THIS. MUCH SEEM TO HAVE HAPPENED DURING YOUR SMOOTH CHECKIN PROCESS. AGAIN, WE APOLOGIZE.4. Asked for a ride to the airport when we checked out and were told we’d have to pay 5 each or wait for an hour. We walked instead. CLEARLY STATED, OUR COMPLIMENTARY SHUTTLE SERVICE TIMES. WE ARE A SMALL HOTEL, WITH A SMALL STAFF.5. There was nothing and I mean nothing around at all. We took a cab to go where we wanted because nothing was within walking distance. THIS IS AIRPORT HOTEL; WE OFFER A COMPLIMENTARY SHUTTLE TO GRACE BAY AT 12:00 , AND PICK-UP AT 6:006. Also, every morning someone started hammering at about 8am right above us. WE DO NOT HAVE ANY CONSTRUCTION GOING ON. HAD YOU SPOKEN TO THE FRONT DESK ON THIS ISSUE, WE COULD HAVE INVESTIGATED.7. The one good thing is that the property is very clean and well maintained. The food at the restaurant was very good as well. THANK YOU. HOPE TO HOST YOU AGAIN

10/10 - 훌륭해요

Rene

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Stanley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot by the airport , provides free shuttle service to Grace Bay , great service
2024년 2월에 1박 숙박함
답변 제공: DSW 님, 2024년 2월 27일
Thank you very much for choosing to stay with us, and for your review. We look forward to hosting you.

8/10 - 좋아요

Stanley

2024년 2월에 2박 숙박함
답변 제공: DSW 님, 2024년 3월 3일
Thank you.

8/10 - 좋아요

BOTREAU ROUSSEL

2024년 2월에 2박 숙박함
답변 제공: DSW 님, 2024년 2월 24일
Thank you. Looking forward to hosting you again.

10/10 - 훌륭해요

Ephi

2024년 2월에 3박 숙박함
답변 제공: DSW 님, 2024년 3월 21일
Thanks. It was a pleasure hosting you. We do look forward to hosting you again

10/10 - 훌륭해요

Emmilene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: DSW 님, 2024년 2월 18일
Thanks for your stay and your review. We do look forward to hosting you and again.

8/10 - 좋아요

Chevron

2024년 2월에 3박 숙박함
답변 제공: DSW 님, 2024년 3월 21일
Thank you. I really appreciate your stay and your review and look forward to hosting you again.

8/10 - 좋아요

Quendra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: DSW 님, 2024년 2월 15일
Thank you. We appreciate your stay. Hope to see you again.

6/10 - 괜찮아요

Josh

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Air con didn't work. Hot tub is cold. Can clearly hear phone calls from adjacent room. Was cheaper and you get what you pay for. It's a reasonably modern nice facility. There are just a few shortcomings.
2024년 1월에 5박 숙박함
답변 제공: DSW 님, 2024년 1월 23일
Hi Josh,Thanks for your review and for your stay. Had we known of the issue you were having with the A/C, we could have addressed it. The hot tub works open a timer, and you would have had to turn it on, as indicated by the large sign posted on the wall. Hope to see you again.

6/10 - 괜찮아요

Jacquie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in took way too long and there was no line up. It took 50 minutes because motel couldn’t get their guarantee of funds from our prepaid Expedia booking.
2024년 1월에 1박 숙박함
답변 제공: DSW 님, 2024년 1월 23일
We do understand your frustration, but as you were made aware, the issue was not with our system, it was with the EXPEDIA VIRTUAL CARD. There was nothing that we could have done, until this glitch in THEIR system cleared. Hope to see you again.

8/10 - 좋아요

Nicholas

2024년 1월에 1박 숙박함
답변 제공: DSW 님, 2024년 1월 9일
Thank you. We look forward to hosting you for a longer period.

8/10 - 좋아요

Maxine

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a good experience although my stay was only for one night. I would actually stay there again.
2024년 1월에 1박 숙박함
답변 제공: DSW 님, 2024년 1월 9일
Thank you. We do look forward to hosting you for a longer period.

10/10 - 훌륭해요

nigel Omar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I spent my birthday here over the weekend and I enjoyed it. I love the night time pool and jacuzzi
2024년 1월에 4박 숙박함
답변 제공: DSW 님, 2024년 1월 9일
Thank you. We do appreciate your stay and your review. Happy belated birthday.

4/10 - 별로예요

Steven

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tv didn’t work (no signal all night) & A/C took a while to get cold (very warm room)
2024년 1월에 1박 숙박함
답변 제공: DSW 님, 2024년 1월 23일
A call to the front desk, could have easily resolved the issues. Thanks, and we do look forward to hosting you again.

6/10 - 괜찮아요

Paul 님, Roaring Spring

좋아요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: DSW 님, 2024년 1월 23일
Thanks for choosing us and we do look forward to hosting you again.

4/10 - 별로예요

Maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Bianca 님, 2024년 1월 11일
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

6/10 - 괜찮아요

Latonya

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. The room was clean, the restaurant served good food, the pool area was nice, liked the safe security method with the card getting into the gate areas of the resort and the airport shuttle was on point both arrival and departure. My only issue is trying to get in touch with the property manager in because my flight was rescheduled for the next day because there were no other flights that whole day. I informed the resort and Expedia of this..Expedia said they have made alot of attempts getting in contact with the property manager for whether a refund approval or Not for the one day that was impossible for me to stay. Im still also reaching out again via Whatsapp to the resort of contacting the manager to resolve this. I feel ignored and feel bad that i paid a lot of money for one night I couldn't make due to flight being rescheduled the next day out of my control.
2023년 12월에 3박 숙박함
답변 제공: DSW 님, 2024년 1월 9일
I do apologize for the inconvenience. (There are several listed phone calls.) However, for such changes, we do no accept phone calls EXPEDIA KNOWS THE RISKS INVOLVED. If we were to make changes over the phone, we would have no proof that the guest actually initiated the change. Such changes are made ONLY VIA THE BOOKING SITE (messaging)

8/10 - 좋아요

Lorraine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, will recommend
2023년 12월에 2박 숙박함
답변 제공: DSW 님, 2024년 1월 5일
Thank you very much. We do appreciate your time with us, and we look forward to hosting you soon.

10/10 - 훌륭해요

Chee hing

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 4박 숙박함
답변 제공: DSW 님, 2024년 1월 5일
Thank you very much for choosing to stay with us. We are pleased that you are satisfied with your stay, and we do look forward to hosting you again.

2/10 - 너무 별로예요

Madeline

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Dishonest Management Do Not Stay Here
I prepaid this stay through Hotels.com for my college daughter on her way to study marine bio on South Caicos. When she arrived, they asked for a credit card for incidentals. A few days later, she saw a charge for the entire stay on her credit card. Months later, and countless phone calls and emails to the property, to Hotels.com and to Best Western corporate, we have never been reimbursed. The hotel rarely answers the phone, and have never been helpful. We were told numerous times by the property that a refund had been issued - a lie. Both Hotels.com and Best Western say it’s the property’s responsibility and they can’t do anything. The Lodgings is dishonest and will not communicate with you.
2023년 8월에 1박 숙박함
답변 제공: DSW 님, 2023년 12월 27일
Hi Madeline,Sorry for your experience. I will look into the matter, and get back to you.

10/10 - 훌륭해요

Anastasiia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, clean room, comfortable bed, 2 pools, close to airport. Definitely will recomend.
2023년 12월에 4박 숙박함
답변 제공: DSW 님, 2023년 12월 31일
Thank you. We are pleased that you were pleased with our service. We do look forward to hosting you soon.

10/10 - 훌륭해요

Renae

2023년 12월에 1박 숙박함
답변 제공: DSW 님, 2023년 12월 31일
Thanks for staying with us, and we do appreciate you taking the time to review us. We hope to see you again soon.

10/10 - 훌륭해요

Shelby

2023년 11월에 1박 숙박함
답변 제공: DSW 님, 2023년 12월 31일
Thanks for your stay. Hope to see you again soon.

6/10 - 괜찮아요

Rod

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함

4/10 - 별로예요

maurizio

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Nicole 님, 2023년 11월 2일
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 - 괜찮아요

COCHER

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff at the hotel were helpful, the large pool at the property was very pretty. The staff at the restaurant were not very friendly or hospitable and the food was average
2023년 9월에 2박 숙박함

8/10 - 좋아요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The larger pool area was lovely. The desk clerk was friendly, efficient, and helpful.
2023년 8월에 1박 숙박함
답변 제공: DSW 님, 2023년 8월 22일
Thank you very much. We do appreciate your stay and your review. We do look forward to hosting you again.

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very nice and clean, and it was surrounded by helping and caring people, people who volunteer to help even though they do not know you. It actually shows they know how to treat people and to assist people.
2023년 8월에 1박 숙박함
답변 제공: DSW 님, 2023년 8월 18일
Melissa, thanks for your stay, and thanks for your review. We do appreciate you, and look forward to hosting you again.

6/10 - 괜찮아요

Emory 님, Tucson

Staff was accommodating with rides to and from airport - bartender that helped was kind. But staff seemed upset all the time. Such a beautiful island , smile! :)
2023년 7월에 1박 숙박함
답변 제공: DSW 님, 2023년 8월 18일
Good day,I do apologize for the staff's conduct. She is a trainee (on school break). Will address the issue. Thanks.

6/10 - 괜찮아요

Andrea

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The rooms were a little smoky. There was no hot water and the A/C never cooled the rooms. However, the staff was extremely accommodating and helpful and went over and above for us.
2023년 7월에 1박 숙박함
답변 제공: DSW 님, 2023년 8월 18일
We do apologize for any inconvenienced caused. Within minutes of you complaining of the smoke, you were transferred to another room, and the A/C was turned on, as we realized you had not done so. We do look forward to hosting you again

6/10 - 괜찮아요

Andrea

No service offered.
2023년 7월에 1박 숙박함
답변 제공: DSW 님, 2023년 8월 18일
Hi Andrea,We are unsure as to what type of service you were expecting. You stayed with us for 1 night. We would love to hear your expectations.

10/10 - 훌륭해요

Ruth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buenos, nos encanto la picina
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Mary Ann

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

elizabeth

단체 여행
별로예요: 청결 상태, 직원 및 서비스
The area was decent the staff isn’t that helpful and the room was set up nice but it was dirty . Room needs to be disenfected .Toilet bowl was dirty with a ring of dirt and bugs in it they didn’t even check the room before checking it in for me . Sheets also had stains and stains on bathroom door and room needs to be dusted
2023년 5월에 1박 숙박함
답변 제공: DSW 님, 2023년 6월 12일
I do apologize for this, and have already addressed the issue. As soon as you reported the issue to the front desk, the issue was immediately resolved. As to the issue with the staff, specifics would have been able to be addressed. Unsure what issue/issues you had. Hope to see you again.

6/10 - 괜찮아요

Charisse

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 6박 숙박함
답변 제공: DSW 님, 2023년 6월 12일
Thank you for your stay

10/10 - 훌륭해요

Majorie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We had an awesome stay at the Lodgings. The staff were very polite and helpful. They’ll definitely see me again.
2023년 5월에 1박 숙박함
답변 제공: DSW 님, 2023년 6월 12일
Thank you for your stay, and for your review. It was a pleasure hosting you. Looking forward to hosting you again

10/10 - 훌륭해요

Lolita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 5박 숙박함
답변 제공: DSW 님, 2023년 6월 12일
Thanks for your review, and we do look forward to hosting you again.

6/10 - 괜찮아요

JARED EFRAIN BUSTAMANTE

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
En realidad parece un Motel , las personas que trabajan ahí no son muy amables al parecer no les gustan los extranjeros, la comida no es buena y el bar tampoco fue bueno, si vas por una noche porque al día siguiente sales de vuelo, es una opción pero si vas de vacaciones no recomiendo esye hotel
2023년 4월에 2박 숙박함

8/10 - 좋아요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short get away
The lodging was a very nice hotel granted that it's next to the airport so the distance to the beach is about 10 to 15 minutes but they were able to call a cab, Everyone was very nice and the food at the location was good.
2023년 4월에 2박 숙박함
답변 제공: DSW 님, 2023년 4월 28일
Thank you very much. We appreciate your feedback and we look forward to hosting you again.

4/10 - 별로예요

Roxzan

I didnt like any thing because my flight was delay and i reach the next day and they told me i can not get the room because i had to check in the 21st of April which my flight was delay until the 22nd and i haf booked the room for the Friday and Saturday to leave the sunday morning. Never booking there again
2023년 4월에 2박 숙박함

8/10 - 좋아요

Khalila 님, Hollywood

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Generally convenient to the airport and the facilities were okay and generally in good condition but the hallway needed vacuuming or sweeping.
2023년 4월에 1박 숙박함

4/10 - 별로예요

Sophia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
We had to stay another night in T&C due to a canceled flight so we choose this place since it’s very close to the airport. I wouldn’t have been able to stay more than one night. There was an injured but still alive German cockroach in the shower, smashed mosquitoes against the wall, crumbs on the floor, and the towels were stained. Not to mention when we got here the front desk had stepped away to pick up people from the airport so we had to wait for him to get back. I didn’t have any issues with mosquitoes during our 6 day stay, however, after coming here I found 5 bites. We couldn’t even enjoy our dinner from Sweet T’s (excellent chicken!) while sitting outside. All in all, we had a safe spot to stay that was in a convenient location but I would not stay here again.
2023년 4월에 1박 숙박함
답변 제공: Nicole 님, 2023년 4월 21일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 - 별로예요

Sophie

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Dianne

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very good for our one might
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

david

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Nicole 님, 2023년 4월 14일
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 - 괜찮아요

Eric

단체 여행
좋아요: 청결 상태
L'hôtel est collé sur l'aéroport et très bruyant. De plus senteur de carburant d'avion.
2023년 3월에 1박 숙박함
답변 제공: DSW 님, 2023년 4월 2일
Thank you. We have never had an issue with noise, and scent of fuel.

6/10 - 괜찮아요

Basma

단체 여행
Not the best but the pool is beautiful
2023년 3월에 3박 숙박함
답변 제공: DSW 님, 2023년 4월 2일
Thanks for the stay. Would love to host you again.

8/10 - 좋아요

Wanda 님, Grand Turk

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2023년 3월에 2박 숙박함
답변 제공: DSW 님, 2023년 4월 2일
Thanks for your stay. Thanks for the time taken to review us. We do look forward to hosting you again.