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베스트 웨스턴 마운틴 뷰 인 여행 후기

2.5 out of 5
베스트 웨스턴 마운틴 뷰 인
1455 N 1750 W, Springville, UT

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 826개 이용 후기 중 295개" "
평점 8 - 좋아요. 826개 이용 후기 중 254개" "
평점 6 - 괜찮아요. 826개 이용 후기 중 149개" "
평점 4 - 별로예요. 826개 이용 후기 중 83개" "
평점 2 - 너무 별로예요. 826개 이용 후기 중 45개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Comfortable rooms. It's an older building but well maintained and real eggs for breakfast!
2024년 4월에 8박 숙박함

10/10 - 훌륭해요

Doris

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful in getting our room for us.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Maria

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Miscommunication from staff. I informed this location that I was relocating and I came into traffic issues so moved the reservation by a day. I had to call back to cancel due to severe weather and unsafe road conditions with an unexpected blizzard that was all over the news with accidents. Staff didn’t care, wouldn’t refund me or just charge a late cancel. THEY CHARGED THE WHOLE RESERVATION because $150 means so much to this big company. Rude staff that told me it’s not up to them. The manager never reached out. Expedia was willing to refund upon their approval and they said NO.
2024년 3월에 1박 숙박함
답변 제공: gee 님, 2024년 4월 9일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. All of expedia prepaid reservations are non refundable and nonchangable. This is expedia policy which we abide by. As a courtesy we did change the date of arrival for you which was a day later then what you had originally booked. If this was a regular reservation directly with the hotel then we would have been more flexible.

10/10 - 훌륭해요

Dalton

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice front desk staff Draven was amazing! He was so nice and very helpful. We asked to upgrade our room and he did everything he could as soon as he could. Very highly recommend!
2024년 4월에 1박 숙박함
답변 제공: gee 님, 2024년 4월 9일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Trinette 님, Lewisville

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: gee 님, 2024년 4월 9일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - 좋아요

Damon 님, Nampa

2024년 4월에 1박 숙박함

8/10 - 좋아요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the ease of parking, being greeted when arriving at check-in and feeling safe. Front desk is really helpful. Keep up the good work!
2024년 4월에 1박 숙박함
답변 제공: sam 님, 2024년 4월 4일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 - 너무 별로예요

Katrina 님, Allentown

I made a reservation and paid on Expedia. I got a confirmation email from Expedia, and then another confirmation email from the Best Western. But when I arrived at the hotel, I was informed that they did not in fact have a room available for me, and that it was up to me to contact Expedia for a refund. Ridiculous.
2024년 3월에 1박 숙박함
답변 제공: sam 님, 2024년 4월 4일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

Patti 님, Spring Creek

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient and close to airport. Very friendly staff.
2024년 3월에 1박 숙박함
답변 제공: gee 님, 2024년 4월 1일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Lisa

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Chelsea

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스
Our room was nice and big which is awesome with a big family, but one of the beds was broken and sagging so that was frustrating Nd not comfortable. The breakfast was a nightmare. It was messy there was not enough food at all, there was no yogurts, muffins, bread eggs and sausage there was not enough to feed our family alone ,there was maybe 4 bagels. Pancake machine was acting up and took a a life time to even get 4 silver dollar sized pancakes the peanut butter was in a Tupperware like it was brought from home so shared with 100s of people. I also feel like they need to hold their staff to some hygiene standards... most looked like they walked in off the streets, clothes flithy hair greasey or unbrushed ect. Over all the roome was just meh but loved the space but probably would not stay again nor recommend to any friends...
2024년 3월에 1박 숙박함
답변 제공: gee 님, 2024년 4월 1일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Nathan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: ab 님, 2024년 3월 7일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

familia

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
They need to train their cleaning staff better. The blankets and sheets were itchy and the room was lacking basic toiletries. Overall the staff was very good to us.
2024년 2월에 2박 숙박함
답변 제공: sam 님, 2024년 2월 20일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Mountain View Inn

10/10 - 훌륭해요

Ronald

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pet friendly
2024년 2월에 1박 숙박함
답변 제공: sam 님, 2024년 2월 20일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Mountain View Inn

10/10 - 훌륭해요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Young man at counter was very helpful and polite. Let us do an early check-in!
2024년 1월에 1박 숙박함
답변 제공: sam 님, 2024년 2월 20일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Mountain View Inn

4/10 - 별로예요

Jayce

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: sam 님, 2024년 2월 20일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014893641.Sincerely,General ManagerBest Western Mountain View Inn

4/10 - 별로예요

John

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Road trip to Alberta
The floor in our room wasn't clean. Rock salt on it from peoples shoes. The sheets on the bed were cheap and uncomfortable.
2024년 1월에 1박 숙박함
답변 제공: sam 님, 2024년 2월 20일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014893641.Sincerely,General ManagerBest Western Mountain View Inn

8/10 - 좋아요

Fred

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: sam 님, 2024년 2월 8일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Raymond

2024년 1월에 2박 숙박함
답변 제공: sam 님, 2024년 2월 8일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Colette

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy to travel with our dog. Easy check in, accommodating!
2023년 12월에 1박 숙박함
답변 제공: sam 님, 2024년 2월 20일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Mountain View Inn

10/10 - 훌륭해요

Rex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: sam 님, 2024년 2월 8일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 - 훌륭해요

Jerry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay, the staff was friendly and efficient. I would definitely stay here again
2023년 12월에 1박 숙박함
답변 제공: sam 님, 2024년 2월 20일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Mountain View Inn

2/10 - 너무 별로예요

Tricia 님, Pendleton

별로예요: 편의 시설/서비스
Bed bugs and not a lot of concern from the employee
2023년 12월에 1박 숙박함
답변 제공: Gee 님, 2023년 12월 14일
Good morning,I appreciate your concern, We conducted a thorough inspection, and fortunately, no bed bugs were found, However, we take these matters seriously and are committed to maintaining a pest-free environment, If you have any further questions or concerns, please feel free to reach out.Thank you.Respectfully,Gee

10/10 - 훌륭해요

Jeanette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easily accessible, good walking area for dogs, comfortable rooms. On our list of places to stay when traveling in that area.
답변 제공: sam 님, 2024년 2월 20일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Mountain View Inn

6/10 - 괜찮아요

Jaida

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

John

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really great people
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Mandy

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is very convenient to freeway access. Denny’s is across the road. No other food or coffee very near. Takes 5 minutes to drive South to nearest Chick-fil-A or In n Out. Don’t go to Orem for quick food, it’s a very busy town! Hotel is clean and has very good breakfast options. Loved the pancake machine and attendant was very friendly. There is a lot of water noises in hotel but it didn’t bother us. Might bother a light sleeper. It was a very convenient place to stay for competition at UCCU.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everybody was very friendly hotel was nice it was my grandson's birthday and one of the staff members actually got him a birthday present thought that was way over and above would highly recommend for the next person
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Alicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very professional staff, comfortable room.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Myrna 님, Montrose

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Upon checking in, a man behind the counter, I assume to be the manager, was very loudly discussing some problem on the phone with someone. It was distracting trying to convey to the clerk my name for check in. Unprofessional, and the property is not at all the quality or cleanliness of other Best Westerns that we have stayed in. We will not stay here again.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Has truck parking. The gentleman working the front desk, he may have been the General Manager was outstanding! Gee, came out and made sure I found a place to part my truck. He also made arrangements for me to have an early check in. He treated me like an old friend, not like a stranger here for 1 night. I spend about 10 days per month in a hotel. Without a doubt, Gee is the best at customer service. This will be my new stop whenever I’m in town!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Gordon 님, Kelowna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice large modern room
2023년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not bad for a weird location
Wonderful except for the huge pillows
2023년 10월에 1박 숙박함

4/10 - 별로예요

Robert

별로예요: 청결 상태
THe shower was gross, mold in all the grout lines, you could smell the moldy musky in the bathroom.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it was nice
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

kimberly

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
When we arrived around 9pm there was no staff anywhere so we could check in. No signage anywhere stating they were on break or would be back soon. After about 10 minutes the maintenance man came to the desk and said the clerk would be a few minutes. 39 (I set a timer at this point) minutes later the front desk staff showed up. There was now a line up. Room was booked for 6 people there was only enough bedding for four. Had to go Back down to desk twice to secure enough bedding and towels. Nice facility but was extremely disappointed in the rigamarol to check in when tired from travelling with young children, because of this - i personally will never go back.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lloyd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean. TV kept cutting out and remote batteries were worn out. System stated to call front desk for a replacement remote. Clerk did not offer to bring one to room, as I was naked and tired, I didn't do as she suggested and come to front desk for a replacement. halls have a musty order. Grounds mostly clean, was area out back that was overgrown and needs maintained. Our stay was comfortable.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Janice

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
So comfortable. Clean nice bathroom. Cozy beds for good night sleep. Wonderful amenities!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very accommodating, friendly staff. Nice breakfast. Comfortable, quality room. Good price.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Rob

좋아요: 직원 및 서비스
Great price for what you get and breakfast was amazing!
2023년 10월에 1박 숙박함

4/10 - 별로예요

Sydney

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jonathan

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good room and great staff
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Tracey 님, Medicine Hat

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Codee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함