책상, 암막 커튼, 다리미/다리미판, 무료 WiFi

컴포트 인 & 스위트 푸에블로 여행 후기

2.5 out of 5
컴포트 인 & 스위트 푸에블로
3910 Outlook Blvd, Pueblo, CO

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 637개 이용 후기 중 229개" "
평점 8 - 좋아요. 637개 이용 후기 중 226개" "
평점 6 - 괜찮아요. 637개 이용 후기 중 94개" "
평점 4 - 별로예요. 637개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 637개 이용 후기 중 35개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

John W.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Served well. Good breakfast
2024년 4월에 3박 숙박함
답변 제공: Wayne General Manager 님, 2024년 4월 15일
I am glad you enjoyed out breakfast and hotel. Thank you for letting us know.

10/10 - 훌륭해요

Anita 님, Gypsum

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super comfortable bed, slept so well. Also super nice staff
2024년 3월에 1박 숙박함
답변 제공: Assistant Manager Robert Martinez 님, 2024년 3월 7일
I am happy to see that our hospitality was acceptable and you were pleased with our accommodation's. looking forward to seeing you return

4/10 - 별로예요

David

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2024년 2월 26일
I am sorry you were not happy with your saty. We would very much like to know what if any issues you had so we can address them. Thank you.

4/10 - 별로예요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2024년 2월 26일
I am sorry you were upset with your stay and that we reqwuire a security deposit. it clearly states on the wesite you booked with that we do require a security deposit. I feel it is unfair of you to giver a negative revuiew to us because you chose to not read ot ignore the security deposit information that is clearly stated.

8/10 - 좋아요

Debra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel, not fancy, but clean and quiet. Friendly, helpful staff. A short walk to a number of dining options, although the majority of dining options would require a long walk or a short drive to cross a busy street. Happy to see the pool and hot tub both working! The hot tub wasn't deathly hot, so some may not like it, but I loved it. The pool was too cold even for this warm blooded girl, despite being inside. One warning: DO NOT put your room keycard near your other credit cards or your phone- they will deactivate the keycard!
2024년 2월에 5박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2024년 2월 16일
I am happy to see you had an overall great stay.

10/10 - 훌륭해요

Lonnie

2024년 1월에 2박 숙박함
답변 제공: Wayne General Manager 님, 2024년 3월 20일
Thank you for letting us know what a great stay you had.

8/10 - 좋아요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Front Desk Manager Robert Martinez 님, 2024년 1월 22일
Thank you for taking time out of your day to give us a review we really appreciate the positive feedback. I will let my staff know we hope to see you again

10/10 - 훌륭해요

kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2024년 2월 7일
Thank you for letting us know what a terrific stay you had.

2/10 - 너무 별로예요

ZAC

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2024년 1월 8일
I am sorry you did not enjoy your stay. I would very much like to know the issue so we can resoplve it or at least make sure it is not repeated in the future.

10/10 - 훌륭해요

Jeanne

2023년 12월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2024년 1월 8일
I am glad you had an amazing stay.

10/10 - 훌륭해요

RICKY

2023년 12월에 1박 숙박함
답변 제공: Front Desk Manager Robert Martinez 님, 2024년 1월 22일
Thank you so much for taking time out of your day to give us a 5/5 we really value positive reviews. We hope to see you again

8/10 - 좋아요

Natalie J

2023년 12월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2024년 1월 3일
Thank you for letting us know what a great stay you had.

2/10 - 너무 별로예요

Melissa

반려동물 동반 여행
별로예요: 직원 및 서비스
It is not some place I felt safe & it's overall vibe was terribly ghetto like. It made me edgy, and I slept poorly there, and I am very sorry I did not stay at the Holiday express. My idea is your stay should be relaxing & you should not have to be concerned about your vehicle being safe or yourself. The rating was similar to the Holiday express, but I guarantee you it was no where near it.
2023년 11월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 12월 5일
I am sorry but our hotel is not ghetto. You did not report any issues during your stay so we could address them. We are one of the safest hotels in town because of our strick security procedures to the point that theh battered women's shelter uses are hotel .

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was very clean, remodeled, reasonable price, and located near our destination.
2023년 11월에 2박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 11월 28일
Thank you for takingthe time to let us know that you enjoyed our hotel and it's location.

10/10 - 훌륭해요

Emory

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 12월 18일
Thank you for letting us know what an aamzing stay you had.

6/10 - 괜찮아요

Tommy

2023년 11월에 2박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 12월 18일
I am happoy to see you had agood stay. Thannk you.

10/10 - 훌륭해요

Jose

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed over a week and the management was very helpful.
2023년 11월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 11월 16일
I am glad I was able to help you with all you needed. Thank you for letting me know.

8/10 - 좋아요

Lynette

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Quiet and comfortable
The bed was comfortable and quiet to sleep. I enjoyed the pool and hot tub.
2023년 11월에 3박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 11월 15일
I am glad you had such an enjoyable stay. Thank you for letting us know.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a great stay at the hotel. The room was nice and peaceful.
2023년 11월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 11월 8일
Thank you for letting us know you had such a great stay.

6/10 - 괜찮아요

Tyrel

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
Room said they we're cleaned. Rooms were slightly dirty and hallway was extremely dirty. Very noisy with people slamming doors. Night staff was rude
2023년 11월에 1박 숙박함
답변 제공: Wayne Robelai General Manager 님, 2023년 11월 7일
I am sorry you heard guests slamming doors. However, if yo uwould have reported this to the Freont Desk Agent we would have addressed the issue with the guests making the noise. As this is revew is the first time you mentioned this,we cannot address the issue. We clean our hallways every shift adn I assure you they are not dirty

8/10 - 좋아요

Shaina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room with a bad bathroom
There was a little bit of an issue with our room due to traveling with our small (17lb) dog - apparently only SOME rooms are pet friendly (this is listed in very small fine print- and it is listed as "pet friendly" everywhere else online). Dwayne - the manager called us and fixed the issue - however, he was only able to get us an ADA room since everything else was booked up. We appreciate this very much, however, due to the room accessibility requirements, there was not a bathtub, just a walk-in shower, which is not easy when traveling with an infant and small child. The shower was old with cracks in the floor at the wall, and it got water ALL over the bathroom. We had to place towels in a barricade to prevent water from running into our room. The entire bathroom floor had water on it after showering. Other then this, the stay was great- room very comfortable, pool was clean and well maintained.
2023년 10월에 2박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 11월 2일
Yes only some rooms are pet friendly as is the case with all hotels that allow pets. It does clearly state on the online site which rooms they are. We have no control over the format these thrid party website use as they are not our sites. It also states that if you are trveling with a pet to contact the hotel directly to see about availability of the pet rooms.

10/10 - 훌륭해요

Fernando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 10월 25일
I am glad you has such a great stay.

10/10 - 훌륭해요

Angel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
Muy buen servicio, la habitacion muy comoda y limpia y excelente ubicacion
2023년 10월에 3박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 10월 20일
Me alegra que haya tenido una estadía tan increíble y que haya encontrado nuestras habitaciones tan limpias y cómodas, así como nuestro servicio al cliente. Gracias por hacernos saber.

10/10 - 훌륭해요

Jodi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 10월 18일
Thank you for letting us know what a wonderful stay you had.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 10월 10일
Thank you for lettingus know what a terrific stay you had.

8/10 - 좋아요

Graciela

2023년 10월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 10월 10일
I am glad to see you had a great stay.

8/10 - 좋아요

Eric

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No manner, no professionalism, no class
It was an alright stay. I would give it a better review but I found the front desk night worker rude and since she wasn’t doing a great job and messed things up because she is new, the least she could do was smile and be polite!!! I couldn’t even tell you a name since she wasn’t wearing a name plate. I also only know she was new because the guy who was at the front desk told me she was new and bragged that she only made two mistakes, one was on my room and the other my friends. It seemed he lacked professionalism as well.
2023년 10월에 1박 숙박함
답변 제공: SC 님, 2023년 10월 7일
Eric, i understand when you come to a hotel the front desk should be able to get you in you room and make the check in as pleasant as we can and we do are best to do that. but we do have people training at times and yes we do make mistakes not olney at training at other times too we are human. nothing we do is done intentionally so I do apologize for inconvenience this may have cause you. and we do not like for anyone to fill we are being unfriendly are unprofessional we will talk to are frunt desk and let them know we need to try harder next time.

10/10 - 훌륭해요

Rhonda

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfortable
2023년 10월에 2박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 10월 5일
I am glad you had such a wonderful stay

10/10 - 훌륭해요

Juana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The weather was amazing
2023년 9월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 9월 26일
I am glad you enjoyed the weahter.

8/10 - 좋아요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 9월 21일
I am glad you had a good stay. Thank you.

6/10 - 괜찮아요

GLORI

좋아요: 직원 및 서비스, 객실의 편안함
Room smelled like dirty feet. Other wise it was ok.
2023년 9월에 1박 숙박함
답변 제공: sc 님, 2023년 9월 10일
Glori Ifully regert this occurred.are housekeeping team will be making necessary changes to make sure nothing like this happens again.and it makes me happy to know you did not let this ruin your entier outlook on are hotel im thankfull to know eveyting eals was good with your stay.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I really liked it!
Nice, modern, comfortable and clean. Great breakfast!
2023년 9월에 1박 숙박함
답변 제공: sc 님, 2023년 9월 10일
David we are happy you had a nice comfortable stay. we look forward to your next stay.

8/10 - 좋아요

Renee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good safe choice.
The comfort inn was a safe clean room. It has complimentary breakfast and the basic amenities.
2023년 9월에 1박 숙박함
답변 제공: sc 님, 2023년 9월 9일
Renne we are happy you felt safe with us and your room was clean.

6/10 - 괜찮아요

Terry

좋아요: 직원 및 서비스, 객실의 편안함
Smelly Room
When we checked in the room it smelled like animal and the manager came in and sprayed some type of odor eater. It's not that we don't like animals, we just don't want to sleep in the same room that they have. I've stayed in Comfort Suite Hotels before that was much nicer than this one. We'll not be staying there again. My Husband and I were thinking of even changing hotels.The manager explained that there was only two maids working that day so that was a problem because neither one of us wanted to shower because we didn't know if the dog had been in the bathtub and whether it had been cleaned properly.Next time we'll be sure to ask if the hotel is pet friendly because we'll book somewhere else.
2023년 9월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 9월 8일
You booked a room that clearly states it was a pet friendly room. We even explained this at check in. The room had a very slight smell and our rooms are cleaned very well. We even offered to move you rooms, which you declined.

2/10 - 너무 별로예요

Angel

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk trying to be nice but was rude. They had lemon water and sweet tea they didn't change daily they added more ice in the dispenser the next day.
2023년 8월에 2박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 9월 7일
The lemon water and tea are changed every day. We are required to have it available 24/7. We do not change it every hour and dump out perfect fresh lemon water and tea just to ensure that our guests see that we have changed it out. The dutied of changing it completely fall to the breakfast attendant and the Night Audit.

10/10 - 훌륭해요

DONALD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: sc 님, 2023년 9월 3일
thanks for your 10 out of 10 review we are happy you enjoyed your stay with us.

10/10 - 훌륭해요

Isaiah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For finding a place to stay a night quickly this was a good place for sure. Nice quite and easy. One thing I found disliking was the bed itself. Pretty dirty looking 😬 Over all great.
2023년 8월에 1박 숙박함
답변 제공: sc 님, 2023년 9월 3일
i would like to thank you for staying at comofrt inn with us. im happy to here that you had a nice and quite stay with us. however im so sorry that you bed was not to your liking I will be speaking with the housekeeping manger to make sure this dose not happen again.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 8월 28일
Thank you for letting us knoiw what an amazing stay you had.

2/10 - 너무 별로예요

Tia

별로예요: 직원 및 서비스
Dont stay here auto theft
My vehicle was stolen. Was not given much time past checkout to get things figured out. No one offered to check camera even though they said the spot was on camera.
2023년 6월에 2박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 8월 30일
That is not true. I did check the cameras at your request and as I explained to you, the cameras did not show anything as many other vehicles in the parking lot were blocking the view. As I and my Assistant manger are the only ones with the pasword to the cameras, you had to wait unitl I came into work to view them.

4/10 - 별로예요

Terry

2023년 8월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 8월 17일
Judging by the review score, there was an issue with your stay. I would very much like to know what that was so we could possibly remedy it or at least make sure it does not occur in the future. Thank you.

8/10 - 좋아요

Bob

2023년 7월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 8월 28일
Thank you for taking the time to let us know you had a great stay.

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Samantha at the front desk was very helpful, needed a bigger room and she immediately found me another room to my satisfaction, courteous and helpful. The hotel does need some remodeling.
2023년 8월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 8월 7일
I am glad you were happy with the resolution Samantha offered. I will make sure she knows. Thank you.

8/10 - 좋아요

Thomas

2023년 7월에 4박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 7월 26일
Thank you for letting us know what a great stay you had.

10/10 - 훌륭해요

Myrna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful
2023년 7월에 1박 숙박함
답변 제공: sc 님, 2023년 7월 23일
We are happy you injoyed your stay here with us and are stuff was able to make you feel welcomed

8/10 - 좋아요

Randal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 7월에 1박 숙박함
답변 제공: Samantha 님, 2023년 7월 16일
Thanks

8/10 - 좋아요

Deborah

2023년 7월에 3박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 7월 12일
I ap[preciate you taking the time to let me know what a good stay you had. Thank you.

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Fair but not great
It was not as we expected. It was clean and the employees were nice. However, it wasn’t in the nicest area and it was a little rundown. There were men sitting around the outside table without shirts drinking and smoking. It wasn’t cared for as well as it could have been-maintenance wise.
2023년 6월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 7월 6일
I am sorry you were uncomfortable with the area around the hotel. However, we do not have any control over these businesses outside of our property. The men outside were contractors staying at the hotel as guests. If you would have let us know you were unconfortable with them being in the sun with shirts off, we could have said something to them.

10/10 - 훌륭해요

Darla

2023년 6월에 1박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 7월 20일
Thank you for letting us know what a wondeful stay you had.

10/10 - 훌륭해요

Catina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 6월 26일
Thank you for letting us know what a terrific stay you had.

2/10 - 너무 별로예요

Michael

2023년 6월에 2박 숙박함
답변 제공: Wayne Robelia General Manager 님, 2023년 6월 26일
Judging by the score you gave, there was an issue with your stay. I would very much like to know what it was so we could address it or at least make sure it does not reoccur in the future. Thank you.