Thank you very much

We are sorry to hear that you feel this way.The room was inspected next to you and no trace was found. Not being reassured by this,and as we take the well-being of our guests very seriously our pest specialist also inspected the room and certified it pest-free the same day. We are proud to have all the approved certifications of periodic evaluations carried out by the different agencies related to tourism.

Thank you very much

Muchas gracias

Thank you

Dear Maria,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Hi kevinThank you for the excellent review, It was our pleasure serving you and having you stay with us, Best regards!

Thank you for giving yourself the opportunity to have your own opinion. We are glad to know that we did not disappoint you. Thank you for your review, we hope to see you again, it is always a pleasure to serve you.

HI ZuleykaThank you for the excellent review, It was our pleasure serving you and having you stay with us, Best regards!

We regret this review, it seems to be in the wrong place. All our rooms have a bathroom but it is separate from the bedroom, there is no way there would be a sink next to the bed. There are no complaints in your reservation, so we assume that your stay with us was good. We would have liked to receive a real evaluation of our hotel. It was our pleasure serving you, best regards!

Thank you for sharing your feedback. We take reports of bedbugs very seriously as its termination process is a very technical one which includes a lot of logistic and organization at our end. Our team has thoroughly inspected the room you stayed in and found no evidence of bed bugs or blood traces. We understand your concerns and assure you that maintaining a clean and comfortable environment for our guests is our top priority. Our hotel undergoes regular inspections by government agencies to ensure compliance with hygienestandards. We apologize for any inconvenience and hope to welcome you back for a more pleasant stay in the. future.

We deeply apologize for the inconveniences you experienced during your stay. Rest assured, we take your feedback seriously and are addressing each concern immediately. We have reinforced our housekeeping protocols to ensure thorough inspections and cleanliness standards. Additionally, we have enhanced security measures and maintenance checks to prevent any recurrence. For guests safety each room door has two locks, one from the inside and the other one locks with guest' keys. We do. not offer luggage room but we offer guests a designated space to place luggage in case it is needed. Your safety and comfort are our top priorities, and we appreciate your valuable feedback to hep us improve.

Thanks for your great review!

We sincerely apologize for the inconvenience you experienced during your recent visit. While we take pride in our exquisite fine dining restaurant, same is opened from Wednesday through Sunday, thus, we understand your disappointment in addition to the unexpected power outage. The blackout was a result of a municipal issue, which unfortunately affected our operations. Our staff did their best to manage the situation, but we understand your frustration. We appreciate your feedback and will use it to improve our services in the future. We hope you’ll consider giving us another chance to provide you with the exceptional experience we strive for.

Dear valued guest,Thank you for sharing your feedback with us. We are delighted to hear that you appreciated the proximity of our property to the beach and enjoyed the comfort of our heated pool. We apologize for any inconvenience caused by the quality of the blanket and the firmness of the bed. Your comments regarding the size of the bedroom and the condition of the facilities have been duly noted and will be addressed by our team.As a boutique hotel, we take pride in our unique Mediterranean style and strive to provide a memorable experience for all our guests. We offer various room categories to cater to different preferences and ensure that our guests with special needs receive attentive housekeeping services for 16 hours daily.Regarding the key policy, we understand your concerns and would like to clarify that additional keys are available upon request. Furthermore, our fees and policies are communicated transparently during the check-in process to avoid any misunderstandings.We appreciate your valuable feedback as it helps us improve and enhance the experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

Thank you for your feedback. We’re sorry to hear that you weren’t satisfied with your experience. If there’s anything specific you’d like to address or any concerns you have, please feel free to reach out to us directly. We’re here to help and improve.

Thank you very much

Dear Christina,Thank you for staying with us. We are very glad to hear that did enjoy your stay. Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Dear Sara,Thank you for staying with us. We appreciate your feedback.Best regards,EddyAcacia Boutique Hotel,Guest Services Host

Thank you

Dear Becky,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Hi JolyndaThank you very much for your positive review, we are very delighted you enjoyed your stay! Hope you can visit us in the future

Dear guest, we are very sorry you feel that way and the inconvenience of having a damage TV in your deluxe room. As recorded you were advised that due to security procedures, a new TV would be replaced next day morning. Which was done.Unfortunately you abandoned the premises three hours passed your check in. We are sure you would have enjoy our beautiful boutique hotel, other than that.

Hi MandyWe're sad to hear you did not have a good stay with us, we do not see any complaints during your stay. Remember, our front desk agents are always there to help with anything that they can and would gladly assist you.

Thank you very much for your positive review, we are very delighted you enjoyed your stay! Hope you can visit us in the future

Thank you very much for your positive review, we are very delighted you enjoyed your stay! Hope you can visit us in the future

Thank you

Hello!We're sorry to hear you did not enjoy your stay with us. Our hotel is regularly inspected as well as fumigated. Also, it is stated in our page that we do not provide any type of private parking, make sure to read throughly before booking. As well as upgraded rooms do have ammenities that are to your liking, our front desk agents are always there to help you with the other options available. Best regards,

Thank you very much

Thank you

Thank you

We are beyond elated your stay was such an enjoyable one, hope to see you in a not so distant future!

Thank you for your wonderful review, we would love to see you again in a not so distant future !

Dear Kali,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Hello!We're sorry to hear you did not have a good experience with us, we assure you that our hotel goes through inspection regularly and takes these claims very seriously. As welll as an amazing housekeeping staff that is always there to help. Best regards,

Dear Leslie,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Dear Joe,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Thank you very much for your positive review, we are very delighted you enjoyed your stay! Hope you can visit us in the future!Daritcia

Dear Laurie,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Dear Carol,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Hello!Like stated in our page, we do not provide any private parking. And we do count with these ammenities for any upgraded rooms you'll like to book, our front desk agents are always there to help and would've gladly assisted you with any booking accomodations. As well as an amazing housekeeping staff that would gladly help with anything. Best regards,

Dear EmilyWe regret the misunderstanding. We hope you will reach out or stop by the hotel as your belongings are in the lost and found things.

Dear Freddie,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host