슈피리어룸, 퀸사이즈침대 1개, 테라스 | 욕실 | 친환경 세면용품, 헤어드라이어, 타월, 비누

드림캐쳐 바이 DW 여행 후기

3.5 out of 5
드림캐쳐 바이 DW
2009 Calle España, Ocean Park, San Juan

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 824개 이용 후기 중 634개" "
평점 8 - 좋아요. 824개 이용 후기 중 122개" "
평점 6 - 괜찮아요. 824개 이용 후기 중 39개" "
평점 4 - 별로예요. 824개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 824개 이용 후기 중 20개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.8/10

친환경

이용 후기

6/10 - 괜찮아요

Jeremiah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room we stayed in, you can hear the kitchen CLEARLY which started very early in the morning. At night the doors are thin interior doors with large gaps so you can hear everyone coming home for the night. The bathroom was outside and there were no measures taken for mosquitos so you get eaten alive while you use the restroom. There was a leak somewhere in the room that was coming up through the tiles leaving a wet spot in the corner where one of our suitcases was. The room is small and has no luggage holders so of course the suitcase was on the ground where the water was pooling. Every door was rickety. This was in the 'romantic' room. Nothing more romantic than being able to see your partner taking a dump while youre hanging out in the room. Excursions were great and the staff are fantastic. Locations is amazing as well.
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Zihan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent!
2024년 3월에 1박 숙박함
답변 제공: Giulliana 님, 2024년 3월 13일
Dear Zihan, thank you for your great review! we hope to host you again soon.

10/10 - 훌륭해요

JAMIE LEA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed a week here. Everything exceeded our expectations. Every person on the staff from housekeeping, kitchen, to the front desk was so accommodating and friendly. The food was lovely. The rooms were very clean, bedding was nice quality. Outdoor space was aplenty. Private outdoor area with outdoor shower was so nice to get ready in. The room was air conditioned and VERY quiet- I did not hear any outdoor noise. Drapes kept the morning sun out for sleeping. Shared outdoor space was also terrific. All the other guests were sweet and it was lovely chatting with them. Couldn’t say enough good things about our stay. 14/10 - highly recommend.
2024년 3월에 6박 숙박함
답변 제공: Giulliana 님, 2024년 3월 8일
Dear Jamie, thank you for leaving such a great review, we look forward to hosting you again!

4/10 - 별로예요

Aimee

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
I'm sure the rooms other than the one we got are nice. We got room 8, it was probably a gardening shed that they decided, "hey, let's turn it into a room and make more money." It has a wall of stained glass which is creative but there isn't any privacy. You can hear everything outside and likewise outside to in. The bottom bed is small, and saggy in the middle. Not much room for luggage. They really don't need to have that table in the middle, it just takes up valuable space for that tiny room. The pictures online when booking are very deceptive. They don't show truly just how small it is. For such a highly rated accommodations, that room shouldn't even be an option. Plus, there is no bathroom attached. You have to get out of the room and walk across the checkin/lobby/courtyard into a private bathroom. Without so much as a couple spa robes to wear in the middle of the night to get to the bathroom.
2024년 2월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 3일
Dear Aimee, thank you for sharing your feedback about your recent stay with us. We appreciate your honesty and take all guest comments seriously in our continuous effort to improve.We're sorry to hear that you found your room to be below your expectations. We understand that each guest has unique preferences and needs when it comes to accommodations, and we regret that this particular room did not meet yours.It's important to note that the room is clearly advertised as an Economy Cottage, with an area of 85 square feet and a detached private bathroom. We aim to provide a range of options to accommodate different budgets, and this room is designed to offer a more economical choice for guests.We also provide high-definition photos of all areas of the room on our booking platform to ensure that guests have a clear understanding of the space before making a reservation. We regret if the room size and layout did not meet your expectations based on these images.We appreciate your feedback regarding the room layout and amenities, and we will certainly take it into consideration as we continue to make improvements to our property.Once again, we apologize for any disappointment you experienced and hope you were still able to enjoy your overall stay with us.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful
2024년 2월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 20일
Dear Amy, we are delighted to hear you had a great stay with us! It was a pleasure hosting you, and we look forward to hosting you again soon.

8/10 - 좋아요

Dora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was beautifully laid out with lush plants and water fountains. Check-in was quick and easy. We were personally escorted to our room and were even gifted a water bottle. The rooms open up to a central, outdoor courtyard where you can relax or get coffee, tea, water or a snack. There’s also an indoor, air conditioned area if you don’t want to be outdoors. The bed was comfortable and the bathroom was large. We had no idea we would have an outdoor shower, which was fine, but all that water probably contributed to the large amount of mosquitoes that got inside our room. When I get a mosquito bite, it usually swells up more than a normal person. I woke up with one eyelid hugely swollen and half closed as a result. We had a 5:30 am pick up time to get to the airport, so I didn’t end up telling the front desk. I loved the property, but wouldn’t be able to return due to the mosquito issue.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 26일
Dear Dora, thank you for sharing your experience with us, and we're delighted to hear that you appreciated the beauty of our property, our efficient check-in process, and the amenities we offer.We apologize for the inconvenience caused by the mosquitoes during your stay. While we do fumigate bi-weekly to mitigate the presence of mosquitoes, it's challenging to completely eradicate them, particularly given the tropical climate of the island. However, we do provide mosquito nets and repellent upon request to help ensure a comfortable stay for our guests.Your feedback is valuable to us, and we'll continue to explore additional measures to address this issue and improve our guests' experience.Our 24/7 front desk and virtual concierge teams are always available to assist with any concerns, including providing additional mosquito prevention resources such as mosquito nets or complimentary bug spray. Whether you prefer to reach out via text, email, or phone, we're here to help ensure your stay is as enjoyable as possible.We truly appreciate your patronage and hope to have the opportunity to welcome you back in the future, should your travels bring you to the island again.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful
2024년 2월에 4박 숙박함
답변 제공: Giulliana 님, 2024년 2월 8일
Dear Robert, thank you for your great review! We look forward to having you back soon.

8/10 - 좋아요

Suzan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was lovely. I was surprised a room location next to the kitchen with an outdoor shower would be so expensive and my back was not partial to the memory foam mattress. That being said the room and shower were clean and well decorated.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 2일
Dear Suzan, thank you for sharing your experience with us. We're thrilled to hear that you found our property lovely, and we appreciate your positive comments about the cleanliness and décor of your room and shower.Regarding the room location and mattress, we want to clarify that as you booked our "Run of House" option, it doesn't guarantee a specific room or category. However, we're pleased to know that you were assigned one of our guest favorites, featuring a private en-suite bathroom, an outdoor shower, and a private outdoor space with a hammock. We would have been more than happy to explore alternative options or upgrades if you had reached out to our team during your stay.Our mattresses are typically highly appreciated by our guests, but we understand that comfort is subjective and personal preferences may vary.We'd also like to mention that our rates are in line with the services offered, especially on a Friday night during high season. We strive to provide excellent value for our guests, and your feedback helps us ensure we meet and exceed expectations.Thank you for choosing DREAMCATCHER by DW, and we hope to have the opportunity to welcome you back for another delightful stay in the future. If you plan to return, please feel free to communicate your preferences in advance, and we'll do our best to accommodate your needs.

8/10 - 좋아요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, peaceful and relaxed feel. Funky rooms with a treehouse feel and private outside shower. Would have liked to spend more than just one night. I would recommend.
2024년 1월에 1박 숙박함
답변 제공: The Dream Team 님, 2024년 1월 26일
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the quiet, peaceful, and relaxed atmosphere of our property. Your recommendation means a lot to us, and we regret that your stay was only for one night. We hope to have the pleasure of hosting you for a longer period in the future, giving you more time to fully immerse yourself in the tranquil ambiance and enjoy all the aspects that make our property special.We appreciate your kind words and look forward to the opportunity to welcome you back for an extended and memorable stay.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Oasis abode
2024년 1월에 1박 숙박함
답변 제공: Giulliana 님, 2024년 1월 19일
Dear Amy, thank you for your wonderful review, we hope to have you back soon!

8/10 - 좋아요

Jonathan

2024년 1월에 1박 숙박함
답변 제공: The Dream Team 님, 2024년 1월 9일
Jonathan, thanks for your review.

4/10 - 별로예요

R

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy rooms
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 2일
Dear Luis Orlando, thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any disturbance you experienced due to noise in your room.At DREAMCATCHER, we take great pride in providing a comfortable and relaxing environment for our guests. While our walls are constructed with poured cement to offer solid soundproofing, we understand that individual preferences and sensitivities may vary, and occasional sounds might still be noticeable. We appreciate your understanding on this matter.In an effort to address concerns related to noise, we have implemented quiet hours from 10 pm to 8 am. Our 24/7 front desk and our virtual concierge team are always available to assist and are more than happy to enforce these quiet hours if needed. We encourage our guests to reach out to us immediately if they encounter any concerns, such as noise disturbances, as we genuinely want all our guests to have a restful stay.To further enhance your comfort, we provide complimentary earplugs in each room. We understand that light sleepers may find these beneficial in ensuring a peaceful night's sleep. Your feedback is invaluable to us, and we are continuously working to improve our guests' experience. We appreciate your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 - 훌륭해요

Luz

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: The Dream Team 님, 2023년 12월 27일
Dear Luz, thanks for your review.

6/10 - 괜찮아요

Katryna

좋아요: 청결 상태
별로예요: 직원 및 서비스
The location is great and common areas are beautiful. There is not enough information given beforehand about the nature of the detached bathrooms. In my case I had to cross through the public hallway to get to the bathroom. It was awkward and a hassle in the middle of the night, running into other guests. I don’t expect to pay these prices for a hostel experience. In bringing this up with staff, the customer service was poor and nothing was done to acknowledge the inconvenience. As beautiful and convenient as the place is, I would not stay here again or recommend to friends.
2023년 12월에 4박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 19일
Dear Katryna, thank you for taking the time to share your thoughts with us. We're delighted to learn that you found our location to be great and enjoyed the beauty of our common areas at DREAMCATCHER by DW.We are sympathetic to the fact that you thought you booked a room with an en-suite bathroom. It's worth noting that the room you booked (Glass Cottage / Budget Room) is our most economical room category and one of only two rooms that come with a detached bathroom. This specific detail is explicitly highlighted in the room description on our website as well as on Expedia (through which you booked). DREAMCATCHER by DW is far from being similar to a hostel, apart from the communal areas that we clearly and proudly advertise on our page. We would like to highlight that these areas include a fully air-conditioned work space/dining room with High-Speed Wifi, a gift shop with goods by local makers as well as a spacious deck with lounge furniture and hammocks, all surrounded by tropical flora. All these features make our hotel one of the absolute favorites and top-rated boutique hotels in San Juan. We understand that you raised concerns with our staff, and we sincerely apologize if your expectations were not met during that interaction. In response to your concerns, we made efforts to offer an upgrade, albeit with a corresponding fee. We acknowledge your desire for a complimentary upgrade, and we regret that it was not feasible in this instance.Despite our team's commitment to accommodating your requests and finding a mutually satisfactory resolution, we were unfortunately met with your unwillingness to come to a mutually satisfactory agreement.We genuinely hope you might reconsider and choose Dreamatcher for your next stay in San Juan as we have plenty of other room categories, all with en-suite bathrooms.

10/10 - 훌륭해요

Nina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice area and hotel. Everyone was so nice/inviting. Will definitely book here again :))..
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 11일
Dear Nina, thank you for the 5-star review! We're delighted to hear you had a great stay with us, and we look forward to hosting you again at DREAMCATCHER by DW!

10/10 - 훌륭해요

Stephanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Property!! Beautiful place, Very clean and eco friendly. Front desk staff was extremely helpful and kind. Walking distance to the beach. 10/10 Would come again!!
답변 제공: The Dream Team 님, 2024년 2월 13일
Dear Stephanie, thanks for your review, we are so glad to know you enjoyed your stay with us. We hope to have you back soon.

6/10 - 괜찮아요

manuel

별로예요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 6일
Dear Manuel, we strive to provide exceptional customer service to our guests and we would have loved to receive detailed feedback from you, to learn more about your stay and understand where and how we can improve. Nonetheless, we thank you for choosing to stay at DREAMCATCHER by DW and we hope that we will have the chance to host you again in the future.

10/10 - 훌륭해요

Meredith 님, NY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Charming hotel! Unique and very comfortable. Enjoyed and would recommend to others!
2023년 11월에 1박 숙박함
답변 제공: Giulliana 님, 2023년 11월 10일
Dear Meredith, thank you for your great review! We hope to have you back soon.

10/10 - 훌륭해요

Britnney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the vibes at this place. Amazing, private room and bathroom, as well as communal spaces to work, eat, and relax.
2023년 11월에 1박 숙박함
답변 제공: Giulliana 님, 2023년 11월 9일
Dear Britnney, thank you so much for your amazing review! We hope to see you back soon.

10/10 - 훌륭해요

jonny

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Giulliana 님, 2023년 11월 4일
Dear Jonny, thank you for your great review, we hope to see you again soon!

10/10 - 훌륭해요

Fiorella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Endrina 님, 2023년 11월 4일
Dear Fiorella, thank you so much for your review, we are so glad to know you enjoyed your stay with us. We hope to have you back soon.

10/10 - 훌륭해요

Liset

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place and personal friendly very nice decorations and I loved the fact is hipster vibe
2023년 10월에 1박 숙박함
답변 제공: The Dream Team 님, 2023년 10월 25일
Dear Liset, thank you so much for your review, we are so glad to know you enjoyed your stay with us. We hope to have you back soon.

10/10 - 훌륭해요

JON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 21일
Dear Jon, thank you for the 5-star review! We are glad to hear you enjoyed your stay with us, and we look forward to hosting you again soon!\

10/10 - 훌륭해요

Luz M 님, Roslindale

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent and beautiful property. The staff was so friendly and helpful. Room super clean and comfortable. Delicious breakfast. All wonderful!! ❤️
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 16일
Dear Luz, thank you for the great review! We're happy to hear you enjoyed your stay with us, and we look forward to hosting you again soon!

10/10 - 훌륭해요

Lauren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything about this place. I’m planning on going back!
2023년 10월에 4박 숙박함
답변 제공: The Dream Team 님, 2023년 10월 13일
Dear Lauren, thank you for your review, we loved hosting you and we hope to have you back soon.

10/10 - 훌륭해요

Celeste

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This a very unique place, very nature focus, beautiful and relaxing atmosphere! Personal very attentive and sweet! Also focus on your wellness, breakfast, yoga…is a must, you won’t regret it. In love with this place ❤️
2023년 9월에 1박 숙박함
답변 제공: The Dream Team 님, 2023년 9월 27일
Dear Celeste, thanks for your review, we are so glad to know you enjoyed your stay with us, we loved hosting you and we hope to host you again soon.

6/10 - 괜찮아요

Alejandra

연인과의 여행
별로예요: 직원 및 서비스
2023년 9월에 5박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 21일
Dear Alejandra, we strive to provide exceptional customer service to our guests and we would have loved to receive detailed feedback from you, to learn more about your stay and understand where and how we can improve. Nonetheless, we thank you for choosing to stay at DREAMCATCHER by DW and we hope that we will have the chance to host you again in the future.

8/10 - 좋아요

Claudio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 13일
Dear Claudio, thank you for leaving us a review. We're happy to know you enjoyed your stay with us, and we hope to have the chance to host you again at DREAMCATCHER by DW.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cute hotel!
This was a very cute, very clean hotel! It was in a nice neighborhood and the garden area was relaxing. The front desk lady who helped me when I arrived was much friendlier than the man when I departed, however.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 20일
Dear Jennifer, thank you for the great review! We're happy to hear you enjoyed your stay with us. We're sorry to hear that your experiences with our front desk staff varied during your stay. Providing friendly and attentive service is of utmost importance to us, and we will certainly address this inconsistency with our team to ensure that all our guests receive the same warm and welcoming service throughout their stay.Thank you again for the great review, we look forward to hosting you again soon!

6/10 - 괜찮아요

Rogelio

좋아요: 직원 및 서비스
The place is ok. I give place a 3.5 out of 5. My room had a leak from the wall AC unit and it dripped in to the floor which cause the carpet to be wet and the floor to be slippery. Almost fell several times, so we started walking on the bed rather than on the puddle. Because I booked thru Hotels I did not see which room I was given. It was room 1. The smallest room. The queen size bed almost touched both opposite walls. The bathroom was BIG. Could have fitted the bed and a big dresser in the bathroom. The service staff is super friendly. You can use the chairs and towels to go to the beach. Not sure if I would stay here again.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 21일
Dear Rogelio, thank you for taking the time to share your feedback regarding your recent stay with us. We are disappointed to learn about the issues you encountered during your stay, particularly the leak from the wall AC unit in your room. It's important to note that we have a 24-hour front desk, and our dedicated team is always available to assist with any concerns or requests. Had we been made aware of the situation, we would have taken immediate action to resolve it and ensure your comfort.In regards to your room allocation, it seems that you opted for our "Run of House" selection, which ensures a room featuring a queen-size bed, a hammock, and a private en-suite bathroom. It's worth noting that with this most economical choice, specific rooms or categories are not guaranteed. We would like to suggest that those seeking more spacious accommodations, may prefer to book one of our spacious suites.We appreciate your kind words about our friendly service team and our beach amenities. It's heartening to know that you found our team welcoming and helpful.We would like to extend an invitation for you to stay with us again in the future. We have a range of other rooms and suites available that offer more spacious accommodations and additional amenities. We believe that one of these options would better meet your needs and expectations. Once again, thank you for your valuable feedback, and we hope to have the opportunity to provide you with an improved experience on your next visit.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A little piece of heaven
My partner and me had an amazing experience at first it surprises us the setting of the room but we get used to and enjoy it it was like our own little of safe haven out of the stressful life and bring us a little more together ....
2023년 8월에 1박 숙박함
답변 제공: Giulliana 님, 2023년 8월 31일
Dear guest, we're glad to know you had an amazing stay and hope to have you back soon!

10/10 - 훌륭해요

Maria L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: The Dream Team 님, 2023년 9월 1일
Dear Maria, thank you for your review, we loved hosting you and we are so happy to know that you enjoyed your stay with us. We hope to have you back soon.

8/10 - 좋아요

Leslie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cozy eco friendly style property. Not a place to expect perfection. But a place to show up it can be simple but yet enjoyable. Camp style. But love it
2023년 8월에 1박 숙박함
답변 제공: Endrina 님, 2023년 8월 25일
Dear Leslie, we hope you had a great stay and look forward to hosting you again soon!

8/10 - 좋아요

Suzanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Giulliana 님, 2023년 8월 25일
Dear Suzanne, we hope you had a great stay and look forward to hosting you again soon!

10/10 - 훌륭해요

Sasha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean and absolutely stunning, staff was unbelievably helpful and welcoming. I would recommend over and over again and return too!
2023년 8월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 24일
Dear Sasha, thank you for the amazing review! We're delighted to know you had a great stay with us. It was a pleasure hosting you, we look forward to seeing you again soon!

10/10 - 훌륭해요

Rurong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 23일
Dear Rurong, thank you for the excellent review! We are delighted to hear you enjoyed your stay with us, we hope to have the chance to host you again soon!

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire staff was very friendly and made us feel like family. I would HIGHLY recommend this place and would stay again.
2023년 8월에 1박 숙박함
답변 제공: Giulliana 님, 2023년 8월 20일
Dear Jennifer, thank you so much for your great review, we're glad to know you had a great time!

10/10 - 훌륭해요

Andrea

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property w/sweet and accommodating staff.
2023년 8월에 1박 숙박함
답변 제공: The Dream Team 님, 2023년 8월 17일
Dear Andrea, thank you so much for your review, we loved hosting you.

10/10 - 훌륭해요

Omar

2023년 8월에 1박 숙박함
답변 제공: Giulliana 님, 2023년 8월 31일
Dear Omar, we're glad to know you had a great stay! We look forward to hosting you again!

10/10 - 훌륭해요

Elizabeth R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 10일
Dear Elizabeth, thank you for leaving us a 5 star review! We are happy to hear you enjoyed your stay with us, we look forward to hosting you again soon!

10/10 - 훌륭해요

Charles Salvatore

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was amazing. Really like the way the place is laid out, and how different it is. The staff was always helpful and very kind. The atmosphere there is great. The whole place was wonderful to stay and be at. The experiences they offered were awesome. Snorkeled and got a couple massage in the same day and it was perfect for our last full day here. I told a bunch of my friends about it already, and some family as well. Will definitely be staying here again. 10/10 recommend for everyone. Definitely a place it to look for and an experience to be had.
2023년 7월에 5박 숙박함
답변 제공: The Dream Team 님, 2023년 7월 30일
Dear Charles, thank you for taking the time to leave us this amazing review. Hope to host you again in the future!

10/10 - 훌륭해요

Sabina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a dream
2023년 7월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 7월 24일
Dear Sabina, thank you for the 5* star review! We look forward to hosting you again soon!

2/10 - 너무 별로예요

Angelina

2023년 6월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 10일
Dear Angelina, it saddens us to hear that you did not find your recent stay with us enjoyable and we apologize if in any way your experience did not meet your expectations. We are surprised to see you decided to rate us with 1 star, as from our records it appears you did not reach out to us about any issues while staying with us. We strive to provide exceptional customer service to our guests and we would have loved to receive feedback from you, to learn more about your stay and understand where and how we can improve. Nonetheless, we thank you for choosing to stay at DREAMCATCHER by DW and we hope that we will have the chance to host you again in the future.

10/10 - 훌륭해요

Derrick ricardo Wynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Honestly the best place to stay near Oceanpark! The beach is right behind the property and it was close to many restaurants. The breakfast was always good, we had it 5 out of the 6 days we were there. Felt super safe! Will definitely stay again!
2023년 6월에 6박 숙박함
답변 제공: The Dream Team 님, 2023년 6월 30일
Dear Derrick, thank you for taking the time to leave us this amazing review. Hope to host you again in the future!

10/10 - 훌륭해요

Khadijah

The Dreamcatcher is a tucked away paradise. I loved everything about it and definitely will be back.
2023년 6월에 1박 숙박함
답변 제공: Giulliana 님, 2023년 6월 24일
Dear Khadijah, we're glad to hear you had an amazing stay and hope to have you back soon!

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved! Will stay again next time in San Juan
Thoroughly enjoyed our stay at Dreamcatcher. The area is super safe and right at the beach. The room was large and clean, and we really liked the decor of the entire place.
2023년 6월에 1박 숙박함
답변 제공: The Dream Team 님, 2023년 6월 3일
Dear Lisa, thank you for your review, we are happy to know you enjoyed your stay with us, we hope to have you back soon.

8/10 - 좋아요

Thomas 님, Atlanta

2023년 5월에 3박 숙박함
답변 제공: Giulliana 님, 2023년 6월 16일
Dear Thomas, thank you for your 4 star review, we hope to have you back soon!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location but needs improvement
The outdoor bathroom needs some improvement. It smells because of molds. And I got tons of mosquito bites for just taking a shower in it. Also our checkin was delayed because the guests before us had requested a late checkout. I don’t think late checkout should be permitted if there’s another set of guests checking in right after. The Location and the restaurant are good. Staff is friendly.
2023년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 2일
Dear Kechin, thank you for taking the time to leave us your feedback. We are glad to hear that you enjoyed our prime location steps away from Ocean Park Beach and appreciated the offerings at our restaurant as well as our friendly staff.We are sorry to hear about the issues you encountered with the outdoor bathroom. Being in a tropical environment, we understand that mold and mosquitoes can be a concern. As proven by our many positive reviews, we strive to provide all of our guests with excellent cleanliness in all areas of the hotel and we take these issues very seriously. We fumigate the hotel bi-weekly, however, mosquitoes cannot, unfortunately, be entirely prevented due to the island's climate. We also provide mosquito nets and spray upon request to ensure our guests' comfort. Regarding the check-in process, we would like to clarify that our standard check-in time is 3 pm and we always guarantee that rooms are ready by that time, regardless of any late check-outs granted to previous guests. We do offer early check-ins when possible, however, this is subject to our availability and can only be confirmed upon arrival. Unfortunately, we were not able to offer you this option on the day of your arrival and confirmed that you could access the room no earlier than 3 pm.Once again, thank you for your feedback, we hope to host you again at DREAMCATCHER by DW.

8/10 - 좋아요

Dedra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to the beach! The property doesn't really have "real" walls between rooms so privacy is not great. Also the positioning of the rooms is kinda weird (our room was right next to the kitchen). Overall the zen and peace you feel outweighs the negatives. Nice to be away from the spring break types.
2023년 5월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 2일
Dear Dedra, thank you for taking the time to leave us your review. We are glad to hear that you enjoyed your stay with us and particularly appreciated the close proximity to the beach and the peaceful atmosphere. The walls at DREAMCATCHER are made of poured cement, which typically serves as very solid soundproofing. We understand that privacy is of utmost importance, therefore, we apologize if the layout of the property did not meet your expectations in this regard. Our goal is to provide a serene and relaxing environment for all our guests and we are happy to read that the ambiance at DREAMCATCHER made your stay a pleasant one. Thank you for your feedback, we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Sahin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great atmosphere
Great atmosphere and very unique. Walking distance to the beach, very friendly staff!
2023년 5월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 5월 12일
Dear Sahin, thank you for the amazing review! It's great to hear you had a wonderful stay with us, we hope to host you again soon at DREAMCATCHER by DW!