조감도

베르단자 호텔 여행 후기

3.5 out of 5
베르단자 호텔
8020 Tartak Street, Isla Verde, Carolina

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1777개 이용 후기 중 685개" "
평점 8 - 좋아요. 1777개 이용 후기 중 367개" "
평점 6 - 괜찮아요. 1777개 이용 후기 중 280개" "
평점 4 - 별로예요. 1777개 이용 후기 중 209개" "
평점 2 - 너무 별로예요. 1777개 이용 후기 중 236개" "

7.2/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

maribel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Maribel, we're thrilled to hear you found your stay at Verdanza Hotel to be good. We continually strive to provide exceptional experiences for our guests. Your feedback is greatly appreciated and we hope you consider us again for future travels.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Jason, thank you for your high rating for Verdanza Hotel on Expedia! We're delighted you had an excellent stay with us. We hope to have the pleasure of welcoming you back in the near future.

2/10 - 너무 별로예요

Ainhoa

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Las camas de pésima calidad, el baño tapado y el techo lleno de humedad las lámparas no funcionaban las camas no tenían las sábanas adecuadas tuvimos que llamar a mantenimiento para que encendiera el televisor lo único bueno que tenía la habitación era el A/C
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Ainhoa, lamentamos sinceramente que su experiencia no haya sido satisfactoria. Es desafortunado escuchar sobre los problemas que encontró en la habitación, como el estado de las camas y el funcionamiento de las lámparas y el televisor. Nuestro equipo de mantenimiento siempre está dispuesto a ayudar para resolver tales incidentes. Sin embargo, nos complace saber que encontró el sistema de aire acondicionado de la habitación a su gusto. Gracias por compartinos sus observaciones, las tendremos en cuenta para mejorar nuestros servicios. Esperamos tener una nueva oportunidad para proporcionarle una experiencia positiva.

6/10 - 괜찮아요

Stacey

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The exterior of the property and lobby were very nice and clearly newly renovated. Room was outdated and small. AC was incredibly noisy and ran constantly. Room was next to service elevator that was used 24/7. Not worth $200 per night.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Stacey, it's great to hear you appreciated our renovated exterior and lobby. We regret to learn, however, that the room size and decor were not up to your expectations. We also want to address your concerns regarding the air conditioning unit and the proximity to the service elevator. Rest assured, all guest feedback is valuable to us as we strive to enhance our offerings. For your future visits, we’d be more than happy to help you select a room that might better meet your preferences. As for the value, we believe our pricing reflects our location and the amenities we offer, but your feedback is important and has been noted. Thank you for your review.

10/10 - 훌륭해요

Albert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location was perfect close to beaches and plenty of restaurants within walking distance. Hotel was clean and a good breakfast restaurant and bar on grounds
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Albert, it's exhilarating to hear you found the location of Verdanza Hotel to be ideal, near stunning beaches and a myriad of dining options. We're glad you appreciated our well-kept environment and enjoyed the breakfast, restaurant, and bar offerings within the premises. Thank you for choosing us, and we hope to have the opportunity to serve you again soon.

6/10 - 괜찮아요

Yahaira L

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Close to the beach and restaurants! Staff very friendly and great customer service. Main lobby very nice, but rooms need updating. During my stay two out of five nights there was a fire alarm issue which was a bit annoying.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Yahaira, it's great to hear you appreciated our prime location near the beach and restaurants, and that our team members provided superior service. Accordingly, we are always looking for ways to improve and will consider your suggestions regarding the room enhancements. We are sorry for any inconvenience related to the fire alarm. This is not indicative of a typical stay with us and we hope for another opportunity to provide a smoother experience.

10/10 - 훌륭해요

Juanita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were building a wall -I guess to enclose the perimeter around the pool to probably privatize & form separation between outdoor eating area - I loved the kids splash area- Hotel staff was helpful & polite- room was clean- the cafe by the pool had great food and staff. Would definitely recommend
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Juanita, we're thrilled to hear you enjoyed your stay at Verdanza Hotel. It's pleasing to know that our team members were able to assist you and you found our accommodations clean and comfortable. We're also glad that you loved our unique kids splash area and café by the pool. We strive to offer excellent experiences, and your feedback means a lot. We look forward to welcoming you back!

8/10 - 좋아요

Xavier

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I expected a balcony with a beach view but it was unavailable when I got there after I requested it and paid for it online. There room wasn't clean enough, the bathroom towels were dirty, the tub was dirty, it didn't even look like the shower was cleaned, I had to ask for towels as soon as I arrived. The fridge had to be replaced because it wasn't working and there was a connecting room attached to my room without a lock with young guest next door. My fiance and I were not pleased but the staff were very nice and fast with service.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Xavier, thank you for sharing your experience. It's regrettable to hear that you faced several challenges during your stay, including difficulties securing the room view you initially requested, and concerns regarding the cleanliness and amenities. Our team members should always deliver immaculate rooms and functional features - your feedback prompts us to review our standards. It is, however, heartening to hear that our team was swift and cordial with their service - we aim to offer unparalleled assistance for all guests. We appreciate your feedback and hope you would provide us another chance to exceed your expectations.

10/10 - 훌륭해요

victor 님, manati

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Victor, thank you for the succinct review! We're pleased to hear that your stay at Verdanza Hotel met your expectations perfectly. We can't wait to welcome you back in the near future.

8/10 - 좋아요

Gisela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Gisela, we're glad to hear that you found Verdanza Hotel's team members to be wonderful during your stay! We aim to provide the best possible service and it's delightful to know we met your expectations. Thank you for choosing Verdanza Hotel and we'd be pleased to welcome you back in the future.

4/10 - 별로예요

Marissa 님, Carbondale

좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Cleaning crew left my room open to everyone after they made the beds. reported it immediately. My kids brought expensive electronics and we left them in the room. Toilet wasn’t flushing properly ,they adjusted it but it went back to loud noises. The hotel itself is great and it’s across the st from beach.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Marissa, your review is vital in improving our services for future guests. We're genuinely sorry to hear about the unfortunate experiences during your stay, particularly with your room security and the plumbing issue. We take these matters seriously and have raised them with our team members. We're glad to know that the hotel's location was convenient for you. Please be assured that this isn't the norm and we're committed to providing better service on your next visit.

10/10 - 훌륭해요

Haidee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to the beach, about a block away. Parking on property was very easy. The room had a great view of the pool, the ocean and the city. The room was fine. AC was very cold. Room was cleaned every day. The coffee shop had amazing croissants. This place is next door to CVS and we went there a million times. We ate next door at Mi Casita. It's a great location, right in town. Only complaint was there were really loud teens at the pool one night and no one said anything to them but it was spring break. I would stay here again.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Haidee, it brings us delight to hear that Verdanza Hotel's proximity to the beach and convenient parking facilities contributed towards your positive experience. It's great to know you enjoyed our poolside views, daily room service, and the delectable croissants from our onsite café. Your frequent visits to our nearby establishments illustrate the convenience of our location. We understand that excessive noise at the pool can affect peacefulness; rest assured, we're addressing this to maintain an atmosphere of harmony at all times. We're thrilled to know you would consider revisiting us. We'll be eagerly waiting to offer another enjoyable stay.

4/10 - 별로예요

Jeannette

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I feel like the place has potential the food in the restaurant amazing but the hotel itself needs a lot of help and update, maybe if the rooms were cleaner then I wouldn’t have mind the updates needed.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Jeannette, we appreciate your perspectives. We're glad you had a delightful dining experience. However, we're disheartened to learn that the cleanliness and decor did not meet your expectations. We continuously strive to improve our guests' experiences, and your feedback is crucial in facilitating these improvements. We welcome the opportunity to provide you with a stellar experience should you choose to stay with us in the future.

10/10 - 훌륭해요

Briana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel was really nice , front desk was very attentive staff overall were , the food was good at the restaurant, the pool and hot tub were amazing
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Briana, reading your wonderful feedback about Verdanza Hotel brightens our day. It's delightful to hear that our front-of-house team members were able to provide you with attentive service, and you enjoyed our gastronomic offerings as well as our pool and hot tub facilities. We eagerly anticipate your next visit.

8/10 - 좋아요

Eva

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The hotel was great other then it was really out dated for the price you pay. Inside the rooms it felt dirty and just very outdated. Other then that no complaints. Pool and hot tub was great! Coffee shop was nice! And the hotel is at a walkable distance from CVS, souvenir shops and the beach. You have everything you need around you!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Eva, it's wonderful to see that Verdanza Hotel's location and amenities were beneficial for your stay. We're glad to know that the availability of the pool, hot tub, and coffee shop added value to your experience. At the same time, we acknowledge your comments about our interior decor and ensure you that we are constantly working on updating aspects of our hotel to enhance guest experience. We appreciate your feedback and look forward to the opportunity to serve you again in the future!

8/10 - 좋아요

Aarion

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice area, great staff
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Aarion, thank you for sharing your experience at Verdanza Hotel. It's delightful to hear you enjoyed our location and found our team members great. We appreciate your feedback and can't wait to welcome you back for another pleasant stay.

8/10 - 좋아요

Mario

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property was under remodel
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Mario, thank you for choosing to stay at Verdanza Hotel during our remodeling phase. We appreciate your understanding and hope that this has not diminished the value of your experience. Rest assured, these renovations are part of our efforts to continually enhance our facilities for our esteemed guests like you. We hope to have the pleasure of welcoming you back to experience our newly updated hotel.

8/10 - 좋아요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Thank you for this lovely rating, Jesus!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Verdanza Hotel. We'd like to share an even better experience with you soon.

8/10 - 좋아요

Daniel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lugar bueno para estar en familia. Recomiendo extender servicios de comida hasta mas tarde, cierran muy temprano. Adicional añadir maquinas de refrescos y comestibles. Por otra parte; mejorar áreas peatonales en el estacionamiento. No hay definida un area en donde se pueda caminar de manera segura, en especial con coche y/silla de ruedas.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Daniel, nos complace saber que has encontrado el Hotel Verdanza adecuado para estancias familiares. Agradecemos sus comentarios sobre la ampliación de nuestros servicios de comedor y los tomaremos en consideración. También se toma nota de la sugerencia de máquinas expendedoras. En cuanto a las zonas peatonales, entendemos su preocupación por los caminos seguros, especialmente para los cochecitos y sillas de ruedas. Es un aspecto que sin duda discutiremos para mejorar. Gracias por tus ideas. Esperamos volver a recibirle pronto.

10/10 - 훌륭해요

Lillian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel in a walkable area. Close to the beach and restaurants.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Lillian, we're delighted to hear that you appreciated Verdanza Hotel's superb location, proximate to both the beach and a variety of eateries. We trust you've made some wonderful memories during your visit. We look forward to welcoming you back in the future for another exceptional experience.

10/10 - 훌륭해요

Alfredo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thanks for the amazing rating, Alfredo!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Verdanza Hotel!

8/10 - 좋아요

Yalanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay. Close to the airport. Clean and comfortable.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Yalanda, we're thrilled to hear you enjoyed your stay at Verdanza Hotel. It's great to know you found our proximity to the airport along with the cleanliness and comfort of our facilities to your liking. Your positive feedback is deeply appreciated. Looking forward to welcoming you back in the future.

8/10 - 좋아요

Ligaya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s good
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Ligaya, thank you for sharing your feedback. We're pleased to hear you found our stay at Verdanza Hotel to be favorable. We're always striving to offer the best experience for our guests. We hope to welcome you back in the near future.

8/10 - 좋아요

Maricella

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Maricella, thank you for taking the time to rate your recent stay at Verdanza Hotel. We're pleased to see that you had a positive experience with us. We strive to provide exceptional service, and your feedback serves as encouragement to our team. We hope to welcome you back again soon for an even better experience.

10/10 - 훌륭해요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
VERY CLEAN PROPERTY WAS WELL MAINTAINED
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Jose, it's wonderful to hear about your picture-perfect experience at Verdanza Hotel. Your mention of the impeccable cleanliness and high maintenance standards reaffirms the commitment we have to creating a remarkable stay for our guests. We truly appreciate your feedback and look forward to your next visit.

8/10 - 좋아요

Juan 님, Astoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed the friendly staff in the lobby. Especially Oscar bellboy, Billie and Valeria at the front desk. The parking ticket validator was not very courteous and slow to give service. Seemed to have an attitude every time we went to validate the parking to leave the parking lot. Other than that, everything else was excellent.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Juan, thank you for choosing Verdanza Hotel and for sharing your experiences. We're thrilled you enjoyed our wonderful colleagues in the lobby such as Oscar, Billie, and Valeria. However, we regret you had a less than satisfactory encounter with our parking validation process. Be assured, we continually strive to improve our services based on guest feedback. We look forward to your next stay where we hope to provide an all-around excellent experience.

6/10 - 괜찮아요

Amorliz

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great location close to airport and the beach. However needs a little TLC. Rooms are clean but seem out dated. WiFi signal is very weak and one password for all rooms. Didn’t know about construction noise until we got to the property
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Amorliz, thank you for sharing your feedback. We appreciate your recognition of our prime location right beside the airport and beach. Your concerns mentioned about needing a bit of revitalization, the Wi-Fi signal strength, and being unaware of refurbishment work are all taken into consideration. We strive to provide the necessary information beforehand and we're currently working on improvements to enhance overall customer experience. We look forward to delivering a more seamless stay next time you choose to visit.

2/10 - 너무 별로예요

Garry

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Garry, it's quite disheartening to see your rating. Rest assured, we constantly strive to ensure our guests have an optimal experience. We would genuinely appreciate if you could provide more detailed feedback, allowing us to better understand where improvements can be made. Your suggestions will be highly valued.

10/10 - 훌륭해요

Sabrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly and house keeping was very fast in their service when needed.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Sabrina, what a pleasure to read about your top-rated experience at Verdanza Hotel! We are proud of the quick service provided by our dedicated housekeeping team members and their friendly interaction that contributed to your satisfactory stay. We look forward to welcoming you back in the future.

4/10 - 별로예요

Cindy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction, small rooms, tiny bathroom. Not very comfortable for a staff, would not return
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Cindy, we regret to hear that your recent stay did not meet your expectations. Our ongoing enhancements are aimed to improve guest experience and we're sorry this caused some disruption. We note your feedback regarding the room and bathroom sizes. Our team members are always exploring means to enhance comfort for our valued guests. We hope you will reconsider and give us a chance to show you our improvements in the future.

10/10 - 훌륭해요

Nehemias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todas las personas que trabajan aquí. Son muy amables y la señora que renta carros porfabor súbanle el sueldo 100 de 10 buen servicio .
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Nehemías, gracias por compartir tus maravillosos comentarios sobre tu estadía en Verdanza Hotel. Nos complace mucho saber que recibió un servicio excepcional por parte de los miembros de nuestro equipo. Sus amables palabras sobre nuestro colega del departamento de alquiler de coches han sido recibidas calurosamente. Estamos encantados de haber superado sus expectativas. Mirando hacia adelante a su próxima visita.

4/10 - 별로예요

Stacy

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here for 5 nights. After the second night we still hadn’t received housekeeping to clean our room. So we called and they said they’d send someone up. Never happened. Day 3- same thing. My husband called for a cleaning again same thing no one came. Day 4 we had to call twice with them saying “we told house keeping to clean your room we don’t know why they haven’t been there” finally the day before we left (in the late afternoon) we got housekeeping to come. Did they clean? Absolutely not. All they did was make the bed and take our garbage bins. The floor was still filthy and full of sand. This is unacceptable for a hotel. Also rooms are dated and don’t expect a strong water flow in the bathroom. This hotel needs a major makeover which apparently they are doing but we’ll see. I was super disappointed in my stay here and will not be returning. Spend a little more money and go elsewhere. You’ll thank me later.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Stacy,We regret to note the issues you experienced during your stay with us. Feedback is vital for improvement and your concerns have been taken seriously. Our touchpoint here is to indicate how essential our guests' experiences are to us and not as a pretense. We believe in our commitment to our guests and will keep working to improve everyone's satisfaction. Your feedback is valuable and will be taken into account for our future endeavors.We hope for another opportunity to better serve you in the future

10/10 - 훌륭해요

Jovan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay spacious room close to the beach and convenience stores also nice pool and jacuzzi
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Jovan, it's brilliant to hear that you enjoyed a great stay at Verdanza Hotel. We're thrilled our spacious rooms, proximity to the beach, and on-site amenities like the pool and jacuzzi contributed to your satisfaction. We endeavor to offer convenience and enjoyment for our guests and it sounds like we hit the mark for you. Next time you're in the area, we hope to be your first choice again.

10/10 - 훌륭해요

Heather 님, Cedar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Thank you for the fantastic rating, Heather!We strive to make all of our guests feel welcome and relaxed during their time at Verdanza Hotel! We can't wait to see you again soon.

10/10 - 훌륭해요

Paola

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Paola, it's fantastic to know you had an excellent stay at Verdanza Hotel. We strive to serve all our visitors with the best possible hospitality and it's gratifying to see this reflected in your rating. We hope to welcome you back soon for another top-notch experience. Thank you!

10/10 - 훌륭해요

Rene 님, Miami

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Rene, it's wonderful to know your stay at Verdanza Hotel met your expectations. Your satisfaction is our primary aim, and receiving positive feedback like yours reinforces our commitment. We cannot wait to welcome you back for another delightful experience.

8/10 - 좋아요

Ellise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our Second stay at this property in the last six months. The staff and service are wonderful. The rooms could use some updating and they seem to have some Wi-Fi and water temperature issues. Overall, I would recommend it as its location is hard to beat, the beach is one block away, there are numerous places to eat nearby including two in the hotel And I think it is definitely a good value for the price paid.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Ellise, thank you for being our guest once again at Verdanza Hotel, and for your recommendation to others. We're delighted you find our location, services, and the value we offer satisfactory. Your feedback on areas for improvement, including updates to rooms and consistent amenities like wi-fi and water temperature, are appreciated. We continuously strive to enhance the guest experience. Looking forward to welcoming you back soon.

10/10 - 훌륭해요

Liliana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente atencion y servicio del staff
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Liliana, gracias por tus comentarios positivos sobre el Hotel Verdanza. Nos complace saber que los miembros de nuestro equipo brindaron un excelente servicio y atención durante su estadía con nosotros. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 3월 21일
Nicholas, thank you for your high rating of Verdanza Hotel. We're grateful for your support, and do hope to welcome you back for another exceptional stay in the future.

4/10 - 별로예요

DANIEL

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The first day they offered a discount in breakfast but in the second day they said that it is not available anymore the breakfast was very expensive and very basic
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Daniel, too bad to hear that your experience with our breakfast offerings did not meet your expectations. It's unfortunate that the promotional discount wasn't consistently available during your stay, and the price and variety of our breakfast options fell short for you. You can trust that our culinary team will look into this feedback and do a review to continually improve and diversify our offerings. We hope you'll reconsider visiting us again in the future for improvements in these areas.

6/10 - 괜찮아요

Anaudi

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Thank you for sharing your feedback, Anaudi.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 - 별로예요

George

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to the airport. Good food in flagship restaurant. Room was absolutely disgusting even though the lobby is renovated and deceiving. A resort fee was charged and for what?????
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
George, we appreciate your feedback and are glad to hear you enjoyed our convenient location and delicious food at our restaurant. We apologize if your room did not meet your expectations. Our team is focused on offering our guests high-quality accommodations, so your comments are concerning. We also understand your bewilderment regarding the resort fee. It is typically implemented to cover various hotel amenities and services. If these were not clearly explained, we will take it into account for improvement. We hope to have an opportunity to welcome you back for a true Verdanza Hotel experience.

8/10 - 좋아요

Rodney F.

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Rodney, thank you for choosing Verdanza Hotel and sharing your rating on Expedia. We're glad to learn that your stay met your expectations overall. Our team appreciates your feedback and we're looking forward to the opportunity of welcoming you back in the near future.

2/10 - 너무 별로예요

Michelle

출장 여행
별로예요: 편의 시설/서비스
Not at all what was advertised. Very poor conditions. No spa. No room service. Restaurants closed or close early. Rooms dirty…animal hair everywhere. Bathrooms falling apart, faucets hanging off. Bad.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Michelle, the issues you've highlighted certainly do not reflect the standards we strive to maintain. We apologize if your room conditions were not up to par, and for any inconvenience caused by early closures and lack of services mentioned. Our team is dedicated to rectifying any shortcomings you might have experienced. We hope you will consider giving us an opportunity in the future to demonstrate our commitment to guest satisfaction in a better light. We truly appreciate your feedback.

6/10 - 괜찮아요

Sheyla J.

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The lobby is clean and inviting, however, once you enter the room it is old. The bathroom was disgusting with mold everywhere, outdated, ceiling tiles with lots of dust and mold.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Sheyla J., it is appreciated that you've taken the time to share your experience. It's wonderful to hear that you found the lobby welcoming. We're sincerely apologetic for any inconvenience experienced in your room. Cleanliness and comfort are high priorities for us, and we are continually updating our facilities to ensure guest satisfaction. Rest assured, your concerns have been passed to the relevant teams for evaluation and action. Thank you for choosing to stay with us, and we hope for an opportunity to better serve you in the future.

6/10 - 괜찮아요

Kathyliz

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was not clean, I went to use a towel and it was dirty. The tub had grime al around the edge and you can tell it wasn’t even wiped down. Everything looked old and outdated.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Kathyliz, it's regrettable to hear about your recent experience. We always aim to deliver a comfortable stay, and it seems we fell short in ensuring our usual cleanliness standards were met during your stay. We understand the disappointment encountered due to the overall appearance of your room. Please rest assured that our team members are dedicated to rectifying these types of situations promptly whenever brought to attention. We hope for an opportunity to enhance your perspective during a possible future visit. Thank you for sharing your valuable feedback.

4/10 - 별로예요

Karyn

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태
Bien
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Merci d'avoir partagé vos réflexions avec nous, Karyn !C'est formidable de voir que nous vous avons offert une si grande hospitalité. Nous espérons vous revoir lors de votre prochaine visite à l'Hôtel Verdanza.

4/10 - 별로예요

Catherine

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
La piscine est très belle et bien entretenue. Les chambres sont défraîchies et désuètes. Ne valait pas le prix payé. Les employés sont attentionnés et à l’écoute. Hôtel bien situé géographiquement
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Catherine, nous apprécions que vous preniez le temps de nous faire part de vos commentaires. C'est merveilleux d'apprendre que vous avez apprécié notre piscine bien entretenue et que vous avez trouvé les membres de notre équipe attentifs et serviables. Nous sommes désolés d'apprendre que certains aspects de l'hôtel n'ont pas répondu à vos attentes. Nous nous efforçons d'offrir de la valeur à nos clients et nous prendrons en compte vos commentaires alors que nous travaillons continuellement à améliorer notre expérience client. Nous espérons vous accueillir à nouveau pour un séjour plus agréable à l'avenir.

8/10 - 좋아요

Giselle

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Giselle, it's a delight to learn you had an enjoyable stay at Verdanza Hotel. We're grateful for your top rating and hope to be your first choice for future stays. We're always eager to offer exceptional experiences for our valued guests. Thank you.

10/10 - 훌륭해요

Tim

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Tim, it's fantastic to see your perfect rating of Verdanza Hotel! We thank you for choosing us and look forward to providing another exceptional experience on your future visits.