3 개의 야외 수영장, 08:00 ~ 20:00 오픈, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

칸토 델 솔 푸에르토 발라르타 올 인클루시브 여행 후기

3.5 out of 5
칸토 델 솔 푸에르토 발라르타 올 인클루시브
Clemente Orozco 125, Zona Hotelera Norte, Puerto Vallarta

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1895개 이용 후기 중 660개" "
평점 8 - 좋아요. 1895개 이용 후기 중 620개" "
평점 6 - 괜찮아요. 1895개 이용 후기 중 296개" "
평점 4 - 별로예요. 1895개 이용 후기 중 166개" "
평점 2 - 너무 별로예요. 1895개 이용 후기 중 153개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room and bedding are clean every time, the staff are all friendly and I loved the balcony in the room. However, there is no refrigerator in the room.
2021년 4월에 2박 숙박함

8/10 - 좋아요

미선

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
레스토랑 굿!@
레스토랑이 전반적으로 맛이 좋았다. 해변 비치에 있는 배드가 다소 아쉬웠지만 잔반적으로 만족한다.
2018년 12월에 2박 숙박함

8/10 - 좋아요

Shaun D.

가족 여행
좋아요: 청결 상태
Large property not good for mobility impaired. Ie bad knees or hips. There are oceanfront rooms with easier access to amenities. My room was a mile from beach.
2024년 4월에 6박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 19일
Thank you for sharing your experience, we will continue working to improve our service.

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a perfect place for me and my family to spend time together, it’s very safe quiet and easy to get anywhere by foot or by local transportation. Food was great! Lots of options! Great pools, great beach and the staff was second to none! We really enjoyed our 9 days here!
2024년 4월에 9박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 19일
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 - 훌륭해요

Joey

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Older staff was friendly and welcoming. Pools are in great condition and well serviced with beverages
2024년 4월에 6박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 18일
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 - 좋아요

Savitri

아이를 동반한 가족 여행
좋아요: 청결 상태
Me encanto la comida 😋 el trato del personal y las instalaciones muy limpias
2024년 3월에 3박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 18일
Gracias por su visita y por el tiempo brindado para evaluar nuestro servicio, continuaremos trabajando para mejorar nuestras instalaciones y atenciones a todos nuestros clientes.

6/10 - 괜찮아요

Joanna

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Overall good value for the $$ . You get what you pay for . The main pool area is gorgeous-clean and you cannot ask for more. Bring your own Yeti if you want to drink in the pool as cups are not allowed. Plenty of chairs and nice entertainment. Beautiful surroundings-I once saw dolphins swimming early in the morning . The resort is close to Melacon if you willing to walk for 20-30 min. Overall nice location. I just wish we were able to eat more in the restaurants not just 3 nights -thought all inclusive meant that. Buffet is lucking options for vegetarians. Pasta night was good:) My only complain would be room itself.Although it was cleaned everyday -the bathroom reeked! I don’t know if that’s every room issue but definitely affected our stay there.
2024년 4월에 6박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 17일
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 - 훌륭해요

Morgan

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great food, amazing service
2024년 4월에 6박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 17일
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 - 좋아요

javier 님, General escobedo

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buen servicio
2024년 4월에 3박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 16일
Que gusto saber que ha disfrutado su estancia, continuaremos trabajando para mejorar nuestro servicio e instalaciones y así, ofrecer el mejor servicio a todos nuestros huéspedes.

8/10 - 좋아요

Ariana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 17일
Thank you for taking the time to evaluate our service. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 16일
Que gusto saber que ha disfrutado su estancia, continuaremos trabajando para mejorar nuestro servicio e instalaciones y así, ofrecer el mejor servicio a todos nuestros huéspedes.

10/10 - 훌륭해요

Salil Mohan

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property main pool area is beautiful, have good kids pool area and quite good japanese restaurant which we could get booking for. The buffet food is average and can be improved. It has old, rustic feel.
2024년 3월에 3박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 15일
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 - 훌륭해요

Dianne

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was private & the employees were very helpful in making my stay perfect
2024년 4월에 2박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 13일
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

2/10 - 너무 별로예요

Amanda

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Someone went in our room twice when we were at a booked dinner. Dumped our bags out on beds, went through our stuff! Like they get you to book a dinner so they know where you are, so they can go through your room. Made me feel extremely unsafe. Hard to find someone who speaks English. Same food every day, always really cold. Pool was dirty. Activities were slim and boring. Hotel needs major upgrades. Air conditioning was blowing warm. Tv stopped working on first night, took 2 days to get a new one. Phone didn’t work in the room, that never got fixed. We wanted to go home on day 2. Waste of money for sure
2024년 4월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 16일
Dear guest, thank you for sharing your experience and for your feedback, we regret the inconvenience during your stay. On the other hand we have directly reviewed with guest service on the follow-up to this case that someone outside your room entered.And there is no report on this incident, only we found a request report for a remote control for the TV and air conditioning, which were fixed. For us it is very important that you and your family have a happy stay in our facilities and also that it is safe.We have protocols for the case that you commented that it was not reported, between this the sheet metal is checked and the keys of the users and all the staff that entered and left the room, as part of the investigation.It is very important that these kinds of situations approach us to provide follow-up and can be clarified. We hope you will give us the opportunity again to stay with us and you can check the changes in our services that every day we strive to make and give our customers the best service.

6/10 - 괜찮아요

Austin

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Property and rooms are clean. Food was terrible. We felt they were limiting us to how many servings we can have which was frustrating. When you pay for an all inclusive you should be able to have whatever is available. Property is nice and staff was very kind. Kids club is awesome. We won’t return to this resort.
2024년 4월에 9박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 12일
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 - 훌륭해요

Mikayla

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I couldn't wait to write a positive review for this place after seeing all the negative. Do not let the negative reviews scare you off at all. My family and I went with our three year old and 5 month old and had a fantastic time. The food was amazing, the rooms did not smell of mold and the hotel itself is beautiful and in a great location. I would recommend this hotel to anyone and am very happy we stayed here.
2024년 4월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 17일
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 - 좋아요

Stuart Henry

단체 여행, 연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Canto is aging but the staff is amazing. Taken care of from morning till evening - room in Mountain section was good, steps away from the pool. This pool is quiet, has bar service and is right beside the Cervichia, which is a fantastic place to grab a snack. Also a second area for breakfast buffet - main pool is where the action is if that’s what you like - buffet for breakfast were good, Mainly due to the fact omelettes as are made to order - snack are around bar was just ok - can’t comment on buffet for dinner as only used once. Lunches were good, especially bbq Tuesday. - a La cartes - good variety and portions were very good. Again the service is the reason I would return to Canto, the staff are incredible.
2024년 4월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 11일
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 - 훌륭해요

Lori

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place but a bit of a walk to the main hotel area.
2024년 3월에 10박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 11일
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

4/10 - 별로예요

Kelsey

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We will not be returning to this resort. We had separate rooms booked which were located in a great area, they were just poorly maintained. Door knobs falling off, dirty floors, broken pull out sofa beds, a piece of the patio door to help hold it shut even fell off. Constantly they would turn off the hot water / completely turn it off without giving guests a heads up. Hammering in empty rooms next to you for days (also without telling you) which isn’t ideal if you are travelling with littles who need to nap during the day. We had about 60 flying bugs come into our room one night (it looked like they were coming through the lights). The restaurants that you need to book to eat at were great and the buffet was always a hit or a miss. The snack bar during the lunch definitely needs a change from day to day. The beach area in front of the ocean is not great at all. The hotel is in a great location for walking to grocery stores. This resort needs a complete makeover and the rooms need to be updated and fixed up. Even the ocean front rooms hot tubs don’t work or have hot water in the rooms. The one good thing about this hotel is the amazing friendly and helpful staff that they have.
2024년 3월에 14박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 11일
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.

10/10 - 훌륭해요

jeffrey kenji

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good buffet. Room service. Great location. Pool service. Had a great time
2024년 3월에 5박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 10일
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

10/10 - 훌륭해요

Victor

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 4월에 3박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 10일
¡Estamos felices de saber que disfrutó su estancia con nosotros!En Canto del Sol nos esforzamos día a día por hacer de sus vacaciones una experiencia inolvidable, agradecemos mucho sus comentarios y le aseguramos que seguiremos trabajando para hacer sentir a nuestros huéspedes como en casa.¡Los esperamos de vuelta muy pronto!

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 10일
¡Estamos felices de saber que disfrutó su estancia con nosotros!En Canto del Sol nos esforzamos día a día por hacer de sus vacaciones una experiencia inolvidable, agradecemos mucho sus comentarios y le aseguramos que seguiremos trabajando para hacer sentir a nuestros huéspedes como en casa.¡Los esperamos de vuelta muy pronto!

8/10 - 좋아요

Marcela Guadalupe Casillas

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me intoxiqué con el aguachile y me cobraron el médico; creo que eso debería correr por su cuenta ya que fue por un alimento de ustedes que no estaba en buen estado. No me gustó el trato de la persona que reserva los restaurantes, era cortante y nada agradable para estar en atención a clientes. Deberían seguir al pie de la letra las restricciones como no entrar a la alberca con ropa.
2024년 4월에 2박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 10일
Agradecemos su retroalimentación y continuaremos trabajando para mejorar nuestro servicio. Por otro lado hemos obtenido el reporte médico el cuál especifica que no fue intoxicación de mariscos, mismo que fue explicado por la doctora y que siempre existió buena comunicación. De antemano gracias y seguimos a sus órdenes.

10/10 - 훌륭해요

Alexis

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food and location were good
2024년 2월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 9일
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

6/10 - 괜찮아요

Lisa

단체 여행, 아이를 동반한 가족 여행
I was annoyed with the service right from the start. We tried checking in at 2:30 but our room wasn’t available until 3:15 so we had to sit and wait. We were not allowed to use the pool as we did t have our wristbands yet and even though we would be booked in that day. Then finally, 3:15, we get our room. The room looked great to begin with but after my husband showered, the whole floor flooded as the drain was plugged. The water went up our bedsheets and the entire bedroom floor was a wet mess. Under the bed was dirt and used slippers. The safe in the bedroom did not work either. We had friends that were flown in early but had to stay at a hotel across the street. We wanted our daughters friend to stay with us but she was not allowed, as no wristband but they were checking in the next day? Few days later, my son’s wristband was torn off on the rocks in the ocean and when we went to get a new one, they wanted 500pesos? For plastic? Heck no. Only two out of the four restaurants, that you had to book 3 days in advance were actually good. The one wouldn’t let us in until our whole party was there. One child was in the washroom and they would not sit us until he was there. If he wasn’t back in 10 minutes, we would lose our reservation even though half the tables were empty. We tried to get an extra seat one night for a friend that was on the resort and they said no, although half the tables were empty. Not very accommodating with anything basically.
2024년 3월에 10박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 9일
In advance we regret the inconveniences during your stay, we would like to know if someone from our staff supported them in the shower incident. On the other hand we share that for us as for any other establishment or service provider it is important to maintain the rules to achieve a harmony and better experience during your stay. We are sorry that many times you cannot see it, however they are very important, as well as inviting all our guests to follow these rules. Thank you and we look forward to hearing from you.

8/10 - 좋아요

Alison

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like stay on the Villa side, it was so much quieter and the little pool is nice. The Cevicheria is absolutely amazing too. Great staff everywhere in all departments.
2024년 3월에 13박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 8일
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 - 훌륭해요

Cheryl 님, Stonewall

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
We were there for 3 weeks and really enjoyed the entertainment the food and the hotel
2024년 2월에 21박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 8일
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

6/10 - 괜찮아요

Reyna C

가족 여행
Restroom was not what I expected the sink had a crack
2024년 4월에 4박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 8일
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 - 좋아요

Emily

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The people who work at this resort are very hard-working, friendly and helpful. The staff is responsible for making your stay enjoyable was left in an impeccable form. Every day I was greeted by all in a friendly manner.
2024년 3월에 8박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 8일
Thank you for your comments, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

4/10 - 별로예요

Alfonso

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
Terrible, no me dieron la habitación que pague, me cambiaron el brazalete por uno muy malo, limpiaron mi habitación solo 1 vez, la llave del cuero dejo de funcionar 2 veces, las bebidas terribles.
2024년 4월에 4박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 9일
Lamentamos que la estancia no haya sido tan buena como esperabas. Seguiremos trabajando en mejorar nuestro servicio. Por otra parte, hemos revisado con recepción la habitación que fue entregada y nos confirman que lo mismo que usted reservó fue la habitación que fue entregada. Lamentamos que haya tenido confusión. Que tenga excelente día y esperamos verlo pronto.

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was really nice for an older building. It was kept clean and the staff were great! The week we were there the Surf and Turf restaurant wasn't really ever open and there was no Mexico theme night (that was occuring the night we left, but did not happen the first night we were there).
2024년 3월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 8일
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 - 훌륭해요

Brittany

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
More options for food would be great staff super friendly
2024년 3월에 5박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 6일
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 - 훌륭해요

Rohan Ramesh

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Great service and help from Carlos and Arturo from the guest service desk. Repetitive but lots of buffet options daily so you can find something you like for each meal.
2024년 3월에 5박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 6일
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 - 훌륭해요

Wing Hong

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
During our recent 7-day stay at Cantel Del Sol, my family and I were thoroughly pleased with the accommodation, cleanliness, food quality, and services provided. Despite being an older establishment, Cantel Del Sol maintains its charm with a well-preserved Mexican-style resort ambiance. It proved to be an excellent destination for relaxation, offering a serene environment to unwind, enjoy the beach, and embrace the warmth of the sun.
2024년 3월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 6일
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 - 훌륭해요

Sagar

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed with family with 2 young kids for a week. Excellent people and excellent service. Every staff would help with a smile. They kept the property so clean and had great night shows for their guests. Would definitely recommend Canto Del Sol
2024년 3월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 5일
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

6/10 - 괜찮아요

Stephen

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
We had mixed views on this stay. The grounds were nice. Pools were good. Buffet was good. Very hard to book at the a la cart restaurants. Our room was in the Mountain section which was very dated. A/C had high/med/low settings but were not marked. We couldn't get a good consistent temperature. The shower temperature would not stay constant. They did not provide a map of the property so it was hard to navigate. I lost a key card and was charged $200 pesos which is a bit extreme for a key card.
2024년 3월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 5일
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 - 좋아요

Mandeep

가족 여행
좋아요: 청결 상태
The property definitely requires updates. However, no issue with the staff. Everyone is amazing and courteous. Buffet is very average. We only enjoyed the morning buffet afternoon and evening buffet lacked taste and appeal. A payment carte on site Restaurants are amazing.
2024년 2월에 6박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 5일
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 - 좋아요

Miranda 님, Burnaby

This property is on the older side and requires updating. Our sliding door would not shut properly. Food was not bad. Can only eat A La Carte restaurant every 2 days and you must make reservations in advance. The lady at the reservation counter could be more friendly. She makes it obvious she does not like her job. Front staff does not seem to know what they are doing. Did not provide welcome letter to us right away which had all the questions i needed answered. They are very stingy with water bottles. We are a family of 4 and they gave us 2 bottles only for the entire stay. I asked for 2 more and they said they only provide 2 bottles for the room eventhough it states right on the welcome letter that each guest is to receive a water bottle. The guest service man just left a sour taste in my mouth. I felt so deflated as we wanted 2 water bottles for my kids so we are not drinking from the same bottle. There are water containers on site to refill your water by lobby and in gym. Gym and tennis were great! If you get a larger room in the mountain side, you will be further away from the pool and the beach. If you swim in the ocean make sure you go past the rocks on the right side as there will be less rocks. My son cut his feet badly on the first day. Make sure you try Cevecheria restaurant for lunch. It's good. There was an event every night. Overall, this property I would say is average. Staff at the main restaurant were all friendly. All the bartenders too.
2024년 3월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 4일
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

6/10 - 괜찮아요

Shannon

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 5일
Thank you for taking the time to evaluate our service. I would like to know a little more about your stay. And with it have the opportunity to improve our service and facilities

10/10 - 훌륭해요

James

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Really enjoyed our stay! It was a four generation trip for us and everyone felt they would happily return to the Canto del Sol. Grandkids had a great time! Beds were a little too firm and some pool deck areas were a bit slippery. Food was good. Lots of options! Staff were helpful and friendly.
2024년 3월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 4일
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

10/10 - 훌륭해요

Valerie

좋아요: 청결 상태
N/a
2024년 3월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 4일
We are very happy to know that you enjoyed your stay with us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.Thank you!

8/10 - 좋아요

Shaylene Marie

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely a safe place for a family and all inclusive. Not too rowdy, daily activities for all ages. Highly recommend.
2024년 3월에 10박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 3일
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

6/10 - 괜찮아요

Tiffany

단체 여행, 아이를 동반한 가족 여행
It lives up to its 3.5 star. You get what you pay for. I’d say service was good. We got to know a few regular servers and they treat you very good. The buffet is not very big and food is mediocre. Definitely nothing special about the buffet. There is a snack bar open from 12-5. 4 A La carte’s. You only get 3 vouchers for the A La carte unless your vip. Surf and turf and Mexican ones were the best. Not a lot of beach right out back but if you walk to the right it’s a much bigger beach. They have activities every day. Very family oriented. They only give u 2 water bottles in your room then u have to fill them up or buy more. They were constantly running out of mint for mojitos. Overall it is what u make it. U can definitely have a good time just not a 4 or 5 star
2024년 3월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 3일
Thank you to evaluate our service and share you experience, we will continue working to improve our service and facilities.

10/10 - 훌륭해요

Jeannie 님, Houston

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great safety & security! Highly recommend for tourists to stay in!
2024년 3월에 3박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 2일
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

10/10 - 훌륭해요

Vasilica Simona 님, Gold Canyon

단체 여행, 연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was not very professional from the staff to accuse us for the irone missing in the room. When there was not a iron in the room, we did not see it and we did not pay attention, we did not use it. That was an insult for us. We are civilized people and we were there in vacation celebrating my birthday. We expecting an apologize and an explanation from the staff for their unprofessional handling the situation. Very disappointed.
2024년 2월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 1일
We regret the inconvenience during your stay, we are very sorry for the situation. Which we would like to have more information about, if any member of the hotel staf gave you any follow-up. In advance an apology and we remain attentive to your comments.

10/10 - 훌륭해요

Robert

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exactly what you would expect. Buffet food was decent. Food at the specialized restaurant we tried was less so, and the ceviche bar was excellent. Property is fine, could use a little more maintenance detail, but is clean. Staff is friendly and courteous. Be careful not to lose towel cards and wrist bands, they are all collected and rigorously tracked at checkout. Good value for the price... not luxurious or the most idyllic, but gets you to PV (close enough to the action) and fed. Gym is relatively good if you like free weights, could use some minor augmentation... more clamps, cable machine handles are frozen/missing, etc.
2024년 3월에 6박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 1일
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

8/10 - 좋아요

Darcy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 1일
Thank you for visiting us, we will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 - 좋아요

Angela

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I love that this propery is right on the beach. The entertianment was nice and the team was engaging. All the wait staff were very friendly. I found the front desk staff to not be very helpful when I had any questions and had better luck asking other guests. If youre planning to use your food vochures for the restaurants, book those right away as I found out the hard way that the restaurants are not open everyday. The property is clean and the landscaping is really pretty for anyone that loves plants/flowers. My only complaints is that the shower always made a big mess with water everywhere in the washrooms. But the cleaning staff cleaned it up by the time i got back to my room. I enjoyed the food and the cappuccino is fantastic! I would definitely go back.
2024년 3월에 5박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 1일
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

10/10 - 훌륭해요

Marta

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the staff, the food, the facility.
2024년 3월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 4월 1일
We are happy to know you enjoyed your stay with us!At Canto del Sol we strive every day to make your vacation an unforgettable experience, we greatly appreciate your comments and we assure you that we will continue working to make our guests feel at home.We look forward to seeing you back very soon!

8/10 - 좋아요

James

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here are great! Super friendly, helpful and hardworking. Older property but a lot of effort goes in to keeping it clean and comfortable.
2024년 3월에 7박 숙박함
답변 제공: Canto del Sol 님, 2024년 3월 29일
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.