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하시엔다 부에나벤투라 호텔 & 멕시칸 참 - 올 인클루시브 여행 후기

3.5 out of 5
하시엔다 부에나벤투라 호텔 & 멕시칸 참 - 올 인클루시브
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 399개" "
평점 8 - 좋아요. 1001개 이용 후기 중 293개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 142개" "
평점 4 - 별로예요. 1001개 이용 후기 중 94개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 73개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Julie Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our 5th stay!!! We love their hospitality 😎☀️🌺🌴
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Jose Fernando Souza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good staff. Only problem is not being allowed to bring guests in after 10 PM. Let people have fun!
2024년 4월에 3박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 4월 22일
Dear José, Thank you for your opinion. Your comments are really important for us, you can make sure that we considered your suggestions.Thank you for your preference.Kindly,

10/10 - 훌륭해요

Ryley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Janeth Saldaña 님, 2024년 4월 19일
Estimado Ryley:A nombre del personal de Hacienda Buenaventura Hotel & Mexican Charm, le damos las gracias por su evaluación deseamos tenerlo pronto de regreso

8/10 - 좋아요

Luna

좋아요: 청결 상태, 직원 및 서비스
First, I can’t express enough how attentive and caring the staff were. The hotel is outdated but very clean and the staff member are the gold of this hotel.(they are truly amazing, BIG THANKS) This is a good place for Solo travelers and for people who just want to relax by the pool, away from a party scene. The hotel is located close to the port so it’s very convenient for boat tours. Not recommended if you are looking for a fancy and new facility or if you want to have a nice beach side hotel experience. The hotel is located about 500m away from the beach. You can walk or take a shuttle bus from the hotel.The staff serve drinks there but not the best beach experience.
2024년 4월에 4박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 4월 17일
Dear Ms. Luna,We really appreciate your kind opinion, we are very happy to know that you've enjoyed your stay at our beautiful hacienda and as you mentioned, our staff is the heart and essence of this place.We would be more than happy to see you back soon.Kindly,

10/10 - 훌륭해요

Josue Gumercindo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio de parte de todo el personal, tranquilidad y seguridad, nos vemos pronto de nuevo
2024년 4월에 3박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 4월 17일
Estimado Sr. Josue,Estamos muy contentos de saber que disfrutó su estancia Esperamos su visita muy pronto!

6/10 - 괜찮아요

jake

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Its rustic and charming, the food is disappointing! The staff was amazing!
2024년 4월에 3박 숙박함
답변 제공: Janeth Saldaña 님, 2024년 4월 9일
Dear Jake:Thank you for taking the time to evaluate us, we regret not having met your expectations, we will take your comments into account to improve the points you mention.We hope you give us the opportunity to visit us again.Best regards

10/10 - 훌륭해요

Lilia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love this hotel, small, sweet, family oriented, people are very polite, happy and helpful. My kids love it :)
2024년 4월에 1박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 4월 8일
Dear Lilia,We are really happy to know that you've enjoyed your stay. We would like to be your hosts again.Thank you for choosing us.

8/10 - 좋아요

Rodrigo Sebastián

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 4월 6일
Estimado Rodrigo, Agradeceriamos sumamente si pudiera compartir con nosotros su experiencia durante su estancia en nuestro bello hotel. Cordialmente,

10/10 - 훌륭해요

alejandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unas vacaciones muy amenasy se regreso
2024년 3월에 3박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 4월 4일
Estimada Srta. Alejandra, Nos alegra saber que ha disfrutado de su estancia en nuestra cállida hacienda. Sus opiniones siempre nos ayudan a mejorar.Esperamos verlos muy pronto. Cordialmente

8/10 - 좋아요

Marita Michele

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the Mexican Charm about the property. Staff were very friendly and attentive. Food was good. Service was great. Love the smaller size of the report and how easy it is to get around. Would be great if beach was closer, but it is not a far walk. I would definitely stay here again. I have stayed in many five star resorts and the service we received here was far better than any 5 star resort we have styed in. .
2024년 3월에 7박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 4월 4일
Dear Marita, I'm really glad to know that you've enjoyed your stay, our big proposal is to create amazing memories for you. We hope to see you back soon.Thank you for your preference.Kindly,

4/10 - 별로예요

Luis

별로예요: 직원 및 서비스
Bad service and bad food
2024년 3월에 2박 숙박함
답변 제공: Janeth Saldaña 님, 2024년 4월 5일
Dear LuisWe are very sorry for not having met your expectations with the service and the food, we would have loved to have had the opportunity to know during your stay what you did not like so that we could support you and leave with a good impression of all of us who are part of Hacienda Buenaventura hotel & Mexican Charm, we hope you give us the opportunity to visit us again.

10/10 - 훌륭해요

Fernando

좋아요: 직원 및 서비스, 편의 시설/서비스
Esta bien precio calidad... Las bebidas muy dulces... No son suficientes los camastros de la alberca
2024년 3월에 1박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 4월 1일
Estimado Fernando, Agradecemos sumamente sus comentarios. Su opinion es verdaderamente importante para nosotros porque de esta manera pdoemos mejorar nuestros servicios.Cordialmente,

8/10 - 좋아요

Harry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 29일
Dear Harry, We would really appreciate if you can share with us your experience during your stay at our resort.Kindly,

10/10 - 훌륭해요

Curtis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hacienda has the best and most helpful staff. The facility is true Mexican charm. Beautiful grounds and pool. Good food and a pleasant Mexican experience.
2024년 3월에 3박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 28일
Dear Curtis,We are really glad to know that you've enjoyed your stay with us, this make us keep working hard to provide you the best service.We hope to see you back soon! Kindly,

6/10 - 괜찮아요

Catalin

좋아요: 직원 및 서비스
2024년 3월에 5박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 28일
Dear Catalin,We would like to know your opinion about your experience during your stay at our beautiful resort. Your comments are very important for us. Kindly,

8/10 - 좋아요

Sandra Jean

단체 여행
Not even staff in some places and food could be better Beach needs a bathroom
2024년 3월에 7박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 25일
Dear Sandra Jean, We really appreciate your opinion because in that way we are able to improve. We will work hard to provide you the best quality service.Kindly,

8/10 - 좋아요

Misato

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service, food and property are nice. Especially the staff were very kind and warm to my family including three kids. The only disappointment was the hotel didn’t provide any alternative service to the guests with minors who can’t go to only-adult restaurant even though the receptionist said it could. I wish family could have more option to dine in.
2024년 3월에 3박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 25일
Dear Misato,We really appreciate your opinion. Your comments are very helpful for us because we can improve our service. We will work hard in the subjects you marked so the next time you decide to visit us you will have the best quality service.We hope to see you back soon.Kindly,

8/10 - 좋아요

Ronald

Basic nice place
2024년 1월에 5박 숙박함
답변 제공: Janeth Saldaña 님, 2024년 4월 9일
Dear RonaldThank you for taking the time to review us, we hope you give us the opportunity to visit us again.Best regards

8/10 - 좋아요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great for a short stay but very limited amenities for a longer stay. Good value for money.
2024년 3월에 1박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 16일
Dear Ann,We appreciate your comments. Your opinion is very important for us, as we can keep improve our services.Kindly,

6/10 - 괜찮아요

Angelika

Das Hotel ist sehr. Das Preis leistungsverhältniss ist aber ok.
2024년 3월에 2박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 12일
Dear Angelika We really appreciate your opinion about your experience during your stay.I assure you that we will work hard to provide you the best service. We hope to see you back soon.Best,

8/10 - 좋아요

Susanne

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 6박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 10일
Dear Susanne, We really appreciate if you can share with us your opinion about your experience during your stay at our beautiful resort.Best,

10/10 - 훌륭해요

Donna and Ken

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I recently returned from a months stay. We chose the Hacienda because we prefer smaller, quaint resorts with traditional colonial Mexican decor. We can't say enough about all the employees. Everyone was pleasant, kind, helpful and hard working. On several occasions we experienced and witnessed many employees"going the extra mile". Guest Services, Mariana and Julio were exceptional. I suffered an injury and was taken to emergency, unable to walk. Upon my return they had arranged a room for us on the first floor. Ours was on the 3rd floor, stairs only. We were flying home the next day. The front desk allowed us a late checkout.. Mariana was very thoughtful and brought breakfast to our room, as we were busy packing. We will be forever grateful for her kindness and help. The garden area is lovely and well cared for. Also, the pool and deck area were cleaned nightly. The only complaint is there isn't a washroom at the beach club. Although it's not far to walk back to the hotel, many stayed at the pool, thus it was to capacity most days.
2024년 2월에 28박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 11일
Dearest Donna and Ken, We really appreciate the time you spent to write this kind review.We are glad to know that you've enjoyed your stay even with that injury, It was a real pleasure to help you.We will work hard to provide you always the best service. Please comeback next year! Kindly,

10/10 - 훌륭해요

Kristie-Lin

2024년 2월에 5박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 7일
Dear Kristie, We would be more than happy to know your experience during your stay at our resort. Your opinion is very important for us. Kindly,

6/10 - 괜찮아요

Glenn Wilmot

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 28박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 7일
Dear Glenn, We would be more than glad to know your opinion about your experience during your stay. Kindly,

8/10 - 좋아요

Erika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Unsafe walking to go to beach, I expecting to see the beach beside the hotel like the site show but that wand the case the beach that are designed for this hotel was not clean or nice especially the service come from the hotel ..
2024년 2월에 3박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 11일
Dear Erika, I'm sorry that you had this impression, however, the website shows that the concessioned beach area is located less than 500 meters from our resort, however, we really work hard to keep our area in the best conditions for you. We would really like to see you again. Kindly,

10/10 - 훌륭해요

TOM and DIANE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was disappointing
2024년 2월에 2박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 10일
Dear Tom and Diane,We appreciate your opinion as in this way we can improve all of our services and I'm really sorry for not being able to reach you out during your stay to see what was happening, however, we will work hard in this subject.If you decide to comeback we will be more than happy to see you again. Best,

8/10 - 좋아요

Nicola 님, Edmonton

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The need to extended the w5 to the room have a little bet to change the food and special the soop for enterteniment to have a karaoke night once week if is possible overol ok
2024년 2월에 21박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 1일
Dear Nicola, We really appreciate your comments, because in that way we can realize what we have to improve.We will work hard to provide you the best quality service! Kindly.

2/10 - 너무 별로예요

Griselda

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 1일
Dear Griselda, I would love to know how your experience at our resort was. Your opinion is very important for us!Kindly,

10/10 - 훌륭해요

Glenn E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
My home away from home. Loved the atmosphere and especially my friends there!
2024년 2월에 7박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 2월 27일
Dear Gleen, We love that you are happy at our resort! you are also our family!We would be mroe than happy to have you back! Kindly.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved this place and will definitely come back! Service was excellent and food was great. It is located in a central spot near the beach and close to downtown.
2024년 2월에 4박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 2월 25일
Dear Christopher, Thank you so much for your kind review, we are glad to know that you've ejoyed your stay with us. We will work hard to keep provide the best service.We look forward to you!best,

10/10 - 훌륭해요

Brooklyn Tracy

좋아요: 숙박 시설 상태 및 시설
A wonderful place to stay! First time to Puerto Vallarta and we loved it. Easy transportation to the Malecón and old town. Highly recommend, staff are courteous and accommodating. Rooms and grounds are very well kept and clean
2024년 2월에 10박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 2월 18일
Dear Brooklyn, Thank you so much for your kind review. We will keep working hard to improve all our services to still providing you the best quality. We look forward to your next visit, thank you so much for choosing us!Best,

8/10 - 좋아요

Benjamin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property is as advertised: "Mexican Charm". This an older hotel but the staff take great pride in making your stay pleasant. The food was really good, and the pool area was very nice. The service around the pool is always good as was the service in the restaurant. The beach is a block away with a service bar out on the sand to keep you in drinks. Not fancy but well suited for sitting in the sun. The rooms are older, but clean and this was an affordable choice for our group to go off on an excursion to the rodeo in El Colorado. It worked perfectly.
2024년 2월에 4박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 2월 18일
Dear Benjamin, Thank you for the time you spent to write this review. Your opinion is very helpful for us, because we can still improve each detail. We would like to see you soonKindly,

6/10 - 괜찮아요

Jaclynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The 200 was a bit intimidating
2024년 2월에 1박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 2월 18일
Dear Jaclynn,We would really appreciate if you can let us know your opinion about your experience during your stay with us.Your comments are really important for us.Kindly,

10/10 - 훌륭해요

Jose Carlo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excelente servicio de todos los empleados. Lo único malo es que no tienen baño en la playa
2023년 12월에 4박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 2월 18일
Estimado José Carlo,Apreciamos sumamente sus comentarios, éstos son muy importantes para nosotros porque nos ayudan a mejorar. Cordialmente,

6/10 - 괜찮아요

John

2024년 1월에 14박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 3월 24일
Dear John,We will appreciate if you can share with us your experience during your stay at our resort. Your opinion is very important for us.Best,

6/10 - 괜찮아요

Rejeanne

연인과의 여행
좋아요: 직원 및 서비스
The staff was great The pool was nice The rooms were old Was a retirement community, probably best for older people.
2024년 1월에 4박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 2월 10일
Dear Rejeanne, Thank you so much for share your opinion with us, we really appreciate it. Actually, our resort fits to all kind of tourists and I think that is one of our advantages. We would be more than happy to see you again. Kindly,

8/10 - 좋아요

Alfonso 님, Milwaukee

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel es muy tradicional pero está súper limpio y su gente es muy cálida y amable
2024년 2월에 2박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 2월 5일
Estimado Sr. AlfonsoAgradecemos sumamente su comentario, nos complace saber que su estancia fue agradable y reconfortante. Esperamos tenerlo nuevamente con nosotros muy pronto! Cordialmente,

8/10 - 좋아요

Jenny

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 5박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 2월 5일
Dear Jenny,We would love to know how your experience was, because your opinion is very important to us.Kindly,

8/10 - 좋아요

ROBERT 님, BAYFIELD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 2월 4일
Dear Robert, We would be more than glad to know your opinion about your experience at our resort.Best,

4/10 - 별로예요

Francisco

가족 여행
The property definitely needs an upgrade but making sure it keeps it’s old facade
2024년 1월에 3박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 2월 4일
Dear Francisco, Thank you so much for your comments. Your opinion is very helpful for us so we can improve our service. Kindly

8/10 - 좋아요

Anne-Lise

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Charmant hôtel, bon buffet, bien situé.
2024년 1월에 4박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 1월 30일
Chère Anne-Lise, nous apprécions grandement vos commentaires, ils sont très importants pour nous.Nous attendons avec impatience votre visite à nouveau.

10/10 - 훌륭해요

janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed there before and really like this property . We will return
2024년 1월에 1박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 1월 29일
Dear Janet,Thank you so much for you kind comment. We are glad to know that you've enjoyed your stay and we really appreciate your loyalty as our guest.We would love to see you again at our resort.Kindly.

8/10 - 좋아요

Linda

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff was friendly. Unpacked in room only to discover zero electrical outlets by the beds so no place to plug in CPAP machine. Laura at front desk went with me to check the 5 unoccupied rooms and 2 of the 5 had an outlet by the bed. Thus, we were able to move to new room w outlet although that required packing & unpacking again on an already long travel day. Cutbacks in food quality and entertainment were noticeable but understandable given the high inflation in food costs.
2024년 1월에 6박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 1월 29일
Dear Linda, I really appreciate the time you spent to write this review. Your opinion is very helpful for us. I'm glad to know that Laura were able to assign you a room with the with the features you were looking for. However I assure we will work on the details you marked, so next time you stay with us will get a better quality in our products and services, as you and your loved ones deserve. We hope to see you back soon. Thank you for your preference. Kindly,

2/10 - 너무 별로예요

Johnny

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 1월 28일
Dear Johnny, We would really appreciate if you can share with us your experience during your stay at our resort. Your opinion is very important for us.Kindly,

6/10 - 괜찮아요

Audrey Alicia

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 1월 28일
Dear Audrey, We would be more than happy to know how your experience was. Your comments are really important for us.Best,

10/10 - 훌륭해요

Liosmar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 1월 28일
Dear Liosmar,We would really appreciate if you can share with us your experience during your stay at our friendly resort.Your opinion is very important for us.Best,

2/10 - 너무 별로예요

Bart

2024년 1월에 1박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 1월 28일
Dear Bart,Please feel free to let us know how your stay was. We are always aware about our guest opinions, because your comments are very helpful.Kindly,

6/10 - 괜찮아요

Gloria

단체 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Stay in Puerto Vallarta
Service, staff & food excellent Rooms need major overhaul shower door didn’t close the faucets leaked tile needs work AC needs maintenance smelled humid maybe mold
2024년 1월에 7박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 1월 29일
Dear Gloria, Thank you for your comments. Your opinion is really helpful for us. We will work hard to improve those details that you mentioned before so if you decide to give us a second chance you will get the best quality .Kindly,

2/10 - 너무 별로예요

Ruth

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Montezuma's Revenge rampant throughout the resort, customer service investigated but provided no indication as to any action taken or to be taken. Food generally one temperature (luke warm), unappealing. We purchased food primarily off site as appetites returned. Between our family members becoming ill, being ill and recovering, the week was a waste of time, money and airfare.
2024년 1월에 7박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 1월 29일
Dear Ruth, We are really sorry that your stay wasn't enjoyable for this reason, just as I mentioned when I approached you before, we count with a certificate that evaluates the quality and hygiene as food as kitchen utensils. In the middle of the circumstance we tried to offer you special food and we also spoke with the chef about how her team held all the hygiene procedures. We keep the same standards because we are audited by this certificate.Kindly,

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Mariana Sandoval, Guest Service 님, 2024년 1월 18일
Estimada Mónica, Agradecería profundamente que nos compartiera su experiencia durante su estancia en nuestro bello hotel. Sus comentarios son sumamente importante para nosotros. Cordialmente,