테라스/파티오
예약 가능 여부 확인

호텔 오르텐시아 여행 후기

3 out of 5
호텔 오르텐시아
Francisco I. Madero 336, Puerto Vallarta, JAL

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 77개 이용 후기 중 17개" "
평점 8 - 좋아요. 77개 이용 후기 중 35개" "
평점 6 - 괜찮아요. 77개 이용 후기 중 16개" "
평점 4 - 별로예요. 77개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 77개 이용 후기 중 4개" "

8.2/10

청결 상태

9.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Diane

좋아요: 편의 시설/서비스
The hotel is close to all the excitement that PVR has to offer. The staff were very friendly and helpful! I really enjoyed my time there.
2023년 11월에 9박 숙박함

8/10 - 좋아요

Claudine

좋아요: 청결 상태, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was cosy and great for a night or two.
2023년 11월에 1박 숙박함

8/10 - 좋아요

R

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff are nice and they keep this place clean. It is a little run down and needs skme repairs. But seriously, the kindness of the staff made up for it.
2023년 10월에 8박 숙박함

2/10 - 너무 별로예요

gloria

별로예요: 청결 상태
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Leticia

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good economical place to stay just off very loud Romantic zone, great value and nice people!
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just right.
2022년 11월에 2박 숙박함

4/10 - 별로예요

Jesus Jose Alba

단체 여행
Buena ubicación, cero empatía del personal.
2022년 9월에 1박 숙박함
답변 제공: Alain 님, 2022년 9월 25일
Buenas tardes Jesús, me disculpo por los inconvenientes sufridos en su estancia, dialogare con mis compañeros para que no suceda en lo sucesivo, una situacion como le sucedió a usted, esperamos nos brinde una nueva oportunidad y agradezco su comentario.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will be returning to Vallarta!
Close to everything. Air conditioning! Food all around! Safe.
2020년 6월에 2박 숙박함

8/10 - 좋아요

MarinaK 님, Capay, CA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The people and location is excellent...I was happy to get such a nice place at the last minute during high season. My favorite farmer's markets were close..and everything else I love in the romantic zone was an easy walk also...stay went out of their way to be helpful...I think next time I would like to stay at a balcony room...
2020년 2월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Clean Hotel
Hotel is ok. Good if you don’t want a fancy room. Basic room, ac was great, large shower, strange shower door, beds are a little hard.
2019년 11월에 4박 숙박함
답변 제공: Hortencia 님, 2020년 2월 6일
Thanks for your coments. Have a great day. Best Regards!

8/10 - 좋아요

실제 이용하신 고객

2019년 11월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve stayed here before and loved it! The cleanliness was on point. The people that work behind the desk were kind and answered lots of questions for me.
2019년 11월에 5박 숙박함

10/10 - 훌륭해요

Tomas

좋아요: 청결 상태, 직원 및 서비스
Love that i had privacy and was never disturbed and that i only wanted my room cleaned 2 times in my week there and they honored that but cleaned my towels and floor mats when i requested they where very friendly and helpful and outgoing
2019년 5월에 8박 숙박함

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 8박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There was no elevator and the stairs were uneven and the entire structure did not look like a 3 star hotel. It looked like it was not professionaly constructed.
2019년 3월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
El trato fue muy amable. Me dieron información de los lugares para encontrar comida tradicional. Muy buena ubicación,bastante cerca del centro 5-10 minutos de distancia a pie. Definitivamente regresaré!
2018년 10월에 4박 숙박함

2/10 - 너무 별로예요

ZenSensual 님, canada

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I booked on line and made a mistake on the date. I checked availability for the actual date i needed which was November 30 and they had vacancy which was over a month away from my departure date. I contacted them an hour later when i noticed my mistake and they would not give me a credit or refund. Poor customer service when it didnt cost them anything or have any loss on my account..
2018년 10월에 1박 숙박함

10/10 - 훌륭해요

Favio 님, Vallarta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 1박 숙박함

10/10 - 훌륭해요

Fabian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
Excelente atención y servicio. No tiene estacionamiento el hotel, pero es posible estacionarse afuera. Solo hay que estar al pendiente de que se desocupe el lugar.
2018년 6월에 1박 숙박함
답변 제공: Hotel Hortencia 님, 2018년 8월 27일
Hola Fabian, Muchas gracias por habernos dado la oportunidad de atenderte, esperamos que regreses pronto a pasar unas lindas vacaciones con nosotros. Saludos!

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Place
Nothing fancy, but in great location, desk & housekeeping staff great attitudes. I will stay here again without problem.
2018년 5월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ES MUY BUENO, JUSTO PARA EL PRECIO.
2018년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very affordable place and good location i will be back
2018년 5월에 1박 숙박함

8/10 - 좋아요

Lindy 님, canada

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very economical basic hotel
I got this room for an excellent price. Great location. Surrounded by a multitude of shops, restaurants and bars. Short walk to beach and Malecon. Wifi was sketchy. All staff were nice but the daytime female supervisor was always very sweet and kind. Very pleasant. She allowed us to extend checkout until 1:30. I would definitely stay here again. It’s basic, simple but practical for our needs. Thank you Hotel Hortencia.
2018년 4월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Good Value, not a great night's sleep.
The room was run-down, but clean. The bed was very hard. It was very noisy and the windows didn't close completely so it was difficult to sleep. Music was happening all night (Saturday night).

6/10 - 괜찮아요

Fredy

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff
Mattress really hard, is time to replace it, bad pillows, no internet

8/10 - 좋아요

allan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff and service, very friendly and welcoming although it can be noisy at night
2018년 3월에 5박 숙박함

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 3월에 2박 숙박함

8/10 - 좋아요

Paul-Henri 님, pointe-claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Bed was bad. At least they correct It for m'y 3 la
It's a good hotel,staff Nice and Room clean. Its juste the bed Who was rerribly hard and they correct It after that i ask twice. I Think i might go back because at the END,It wasva pleasant stay
2017년 11월에 7박 숙박함

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
With a good bed could be perfect..
Everything is ok with this hôtel exception the bed really bad enough to stop me to return. Very hard to sleep Well White à bed hard as rock
2017년 11월에 2박 숙박함

10/10 - 훌륭해요

ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel no thanks great pillows
I think was good pillows sucked and shower head broke
2017년 11월에 3박 숙박함

6/10 - 괜찮아요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Perfect location, could use some upkeep, cheap.
The Good: Couldn't ask for a better location. It's at the heart of the Old Town scene, surrounded by tasty fare, nightlife, shops of all kinds, and a short walk from the beach and Malecon. It's clean, the staff are friendly. Bus stops for most routes are all nearby--e.g. 7.5 pesos to/from the airport; 8 pesos to Boca de Tomatlon. The Not-So-Good: We had the water go out on us two nights in a row and the night manager wasn't particularly cheerful or expeditious in his handling of the situation. Each room seems to have it's own unique quirky broken or barely-functional components--e.g. shower head, shower door, toilet. Things to Keep in Mind: The staff speaks very little English. A large portion of the building appeared to be mid-demolition during our stay. There's a cantina next door that plays loud bumping jams day and night.
2017년 10월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place but unfinnished
stayed 3 nights. worked out great for spending time in old town. Estelle was nice and very helpful.
2017년 10월에 3박 숙박함

8/10 - 좋아요

Donna 님, Tulsa,Ok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel.. good location.
we had 2 rooms booked. they worked with us to get us on the same floor. It's an old hotel with lots of charm, good airconditioning. they are remodeling the rooms. Much care is given to the clients and their comfort.
2017년 9월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel, near cheap restaurants, near 24hs open minimarket, 4 blocks from the beach, friendly and helpfull staf.
2017년 8월에 2박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Stay for Five Nights
Okay hotel several blocks away from the Malecon in a less touristy area of PV. Although the hotel is an older building, the room I stayed in was clean and comfortable. The air conditioner worked well, as did the wifi. The television was an older model and reception was not good, but no problem for me as I was not in PV to watch tv. Hot water in the shower and bathroom sink was plentiful. The staff were very nice. The only downside was the cantina next door were music blasted till late at night.
2017년 7월에 5박 숙박함

8/10 - 좋아요

BARBARA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
I loved my stay at Hotel Hortencia the staff was very friendly and helpful always there if you had any questions. Hotel was very clean and comfortable, the beds were a little hard but otherwise very good especially the room rates were fantastic. Hotel staff was super friendly would definitely stay here again.
2017년 6월에 2박 숙박함

10/10 - 훌륭해요

roberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel Hortensia Excelente
Llegué al hotel por la noche y ya me esperaban, fue muy agradable el chico de la recepción. Sin cargos adicionales incluye todos los servicios. A/A, Internet, TV/Cable​. Excelente
2017년 6월에 2박 숙박함

8/10 - 좋아요

Gabriel Alejandro

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Agree
Un hotel barato y como para su precio.

8/10 - 좋아요

Victor.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel close to everything.
Nice experience, we enjoyed our stay at this hotel.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel!
The staff were so incredibly friendly! The shower could be improved, but overall I really enjoyed my stay.

8/10 - 좋아요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff and location!
Nice place. I booked one night thru Hotels.com which was all that as available. When I arrived I asked if I could stay another night and all they had for the following night was a suite. So, they gave me the suite for both nights. Sweet!

8/10 - 좋아요

allan 님, Denver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice economic hotel, close to night life
Staff are very helpful and friendly. Provide good service

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Love it here!
I was stayin at the hotel Tropicana and other than the beach location it compares very favourably to that hotel except the price.I've been in Puerto Vallarta many times and it is a great value and I would highly recommend it.

6/10 - 괜찮아요

Richie 님, Québec

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Transit
Pour une nuit en transit, c'était OK. Personnel courtois

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Some construction currently going on. Great location! Great staff!

8/10 - 좋아요

Ronnie 님, Toronto, Canada

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice Proprietor and Staff
Hotel Hortencia is by no means luxurious, it is in fact a rather basic hotel, but the location is great, it is only 4 or 5 short blocks from the beach, with courteous and helpful staff, the proprietor is friendly and attentive, there are quite a few returning guests I spoke to, the hotel is expanding, the week I was there, they just opened up three more rooms in the new part of the hotel, there are also a lot of cheap eats on the street with food kiosks dotted along the street, there are also higher-ends restaurants a couple of blocks away. The only problem I had was the first night I was there, there was loud music from a Cantina next to the hotel, but it didn't last as late or as long as I feared. I will definitely stay there again.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Eeeks!
I booked for 8 days, stayed 1 night and then checked out. Need I say more?