Lazaro Cardenas 150, Nuevo Vallarta, Bucerías, NAY
이용 후기
7.8
좋아요
표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 1009개 이용 후기 중 298개" "
10 - 훌륭해요
298
평점 8 - 좋아요. 1009개 이용 후기 중 405개" "
8 - 좋아요
405
평점 6 - 괜찮아요. 1009개 이용 후기 중 188개" "
6 - 괜찮아요
188
평점 4 - 별로예요. 1009개 이용 후기 중 75개" "
4 - 별로예요
75
평점 2 - 너무 별로예요. 1009개 이용 후기 중 43개" "
2 - 너무 별로예요
43
8.4/10
청결 상태
8.8/10
직원 및 서비스
7.4/10
편의 시설/서비스
7.4/10
숙박 시설 상태 및 시설
7.6/10
친환경
이용 후기
10/10 - 훌륭해요
Shane Allyn
가족 여행
2024년 4월 25일
좋아요: 직원 및 서비스
Bucerias is an excellent place & the DeCameron is priced right and in best location.
Shane Allyn
2024년 4월에 11박 숙박함
6/10 - 괜찮아요
Adrian
2024년 4월 24일
Adrian
10/10 - 훌륭해요
Rachel
2024년 4월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rachel
2024년 4월에 7박 숙박함
8/10 - 좋아요
Nicholas
연인과의 여행
2024년 4월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
Nicholas
2024년 4월에 7박 숙박함
8/10 - 좋아요
Anita
2024년 4월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Anita
2024년 4월에 10박 숙박함
8/10 - 좋아요
Esther
연인과의 여행
2024년 4월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Les membres du personnel étaient vraiment gentils et souriants. Bon rapport qualité/prix.
Esther
2024년 4월에 6박 숙박함
8/10 - 좋아요
Janneke
연인과의 여행
2024년 4월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A bit dated.
Rooms could use a reno
Janneke
2024년 4월에 7박 숙박함
10/10 - 훌륭해요
Kirby
연인과의 여행
2024년 4월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing particular, nice place
Kirby
2024년 4월에 7박 숙박함
10/10 - 훌륭해요
Sara
아이를 동반한 가족 여행
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Royal Decameron is a wonderful resort, the staff are exceptional, friendly, and go above and beyond to make your trip unforgettable. The location is excellent, there’s a lot to do on the resort and you’re nice and close to Bucerías. Puerto Vallarta is also only a 20 min drive away if you want to head into the city! Will definitely be going back again!!
Sara
2024년 4월에 6박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 23일
Dear Miss Sara.I hope you are having a pleasant day.We appreciate you taking the time to share your pleasant experience with us.We are pleased to know that you enjoy the pleasant and professional treatment of our staff.I kindly inform you of our nightly shows at 9:30 at night in addition to our gastronomy in our specialty restaurants.We hope to have the pleasure of welcoming you again to serve you as you deserve, in one of our Decameron destinations.Cordially.
8/10 - 좋아요
Laura Carolina Loza
연인과의 여행
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen servicio
Laura Carolina Loza
2024년 4월에 5박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 23일
Estimada Srta. Laura,En nombre de todo nuestro personal de enviamos un caluroso y afectuoso saludo. Gracias por ponerse en contacto con nosotros y dejarnos saber su apreciación.Es grato saber que disfrutó de sus vacaciones en nuestras instalaciones.Será un placer volverlos a atender en alguno de nuestros bellos Destinos Decameron y hacer de sus vacaciones una experiencia inolvidable.Cordialmente,
8/10 - 좋아요
aaron
단체 여행, 연인과의 여행
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, accommodating, the resort is very clean. Beach is excellently maintained. No fridges in the rooms was odd for an all inclusive but it wasnt an issue. Would stay again. Its price appropriate so when youre reading all the other whiny reviews, keep in mind they selected an affordable vacation and then were disappointed they didnt get 5 star ammenities.
aaron
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 23일
Dear Mr. Aaron,On behalf of the Royal Decameron Hotel, we send you a warm greeting. We appreciate you taking the time to share your valuable comments with us and letting us know that your experience was satisfactory.We are pleased to know that the friendly treatment of our staff had a positive impact on you, as well as the cleanliness of our areas.We will be happy to serve you again in the near future and make your vacation an unforgettable experience in one of our Decameron destinations.Cordially,
10/10 - 훌륭해요
Juan 님, Calgary
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kind staff, very clean facilities, great service, limited wifi , no internet reception at the building 4 rooms not sure if is the same for the other rooms
Nice restaurants, reservations at the restaurant tricky
Juan
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 23일
Dear Mr. Juan,On behalf of all our staff, we send you a warm greeting. We are very happy to read his kind comments, it is pleasant to know that he enjoyed his vacation in our facilities, as well as the friendly treatment of our staff.Allow us to be your hosts again in one of our Decameron destinations and make your vacation an unforgettable experience.Cordially
10/10 - 훌륭해요
Brandi Lynn
가족 여행
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I enjoyed my 7 night stay. Rooms were clean, staff were friendly. Food was so so but cant complain really. Close to the town if you want to go elsewhere to eat or venture out. For the price I have zero complaints. I would stay here again.
Brandi Lynn
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 23일
Dear Ms. Brandi Lynn,We hope you are having a pleasant day. Thank you for letting us know her opinion. It is satisfying to know that she enjoyed our facilities and the friendly treatment of our staff.We have taken action when it comes to meals, with the aim of continuing to provide excellent service and continue improving every day.Allow us to be your hosts again in one of our Decameron destinations and make your vacation an unforgettable experience.Cordially,
8/10 - 좋아요
Michelle
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스
First timemat the RDC. We did read the reviews so it was helpful on what to expect. Definitely what you would expect for the price.
The rooms are very basic, no wall hangings but the beds are decent but old and there is air-conditioning. Would really of loved to have a Refrigerator but was told closer to the end of the stay that you can request one?
We stayed in the 18 building 5. There is some truth to this being children are not allowed in the pool but still are allowed to stay in the rooms. Kind of contradictory.. The pool is nice but very quite, no music allowed. The A la carts i woulnt waste your time. They are hard to book and not good. The beach is lovely and right out your front doors. Location with this resort is amazing and i cannot say enough about the staff! The location and staff is what made our stay!
Alot of the reviews that we read people were saying that they would reconsider the all inclusive the next time. I would have to agree. We found that we ate off resort much more than on. The food on the resort was not terrible but the food off is Superb. The bars do not open until 10 am With most of them closing at 11pm. The money that you would save from the all inclusive and the tipping would pretty much make up for what you would spend eating and drinking. There are so many incredible street vendors and really neat Little restaurants all within walking distance.
Thank you for hosting us.
Michelle
2024년 4월에 5박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 23일
Dear Ms. Michelle,On behalf of the Royal Decameron Hotel, we send you our warmest regards. Thank you for sharing your valuable comments, we remind you that for Decameron Hotels your opinion is very important, since from there we start to learn how your experience was and how we can improve.It is nice to know that you enjoyed our pools, our staff and that in general you enjoyed your vacation at our facilities.We have taken note and action on all the areas you mention, we kindly inform you that we will be watching to see that they are carried out until the end.We hope you give us the opportunity to serve you again in the near future and you can personally see our improvements.Cordially,
8/10 - 좋아요
Pamela Jean
가족 여행
2024년 4월 21일
The property is old. The AC unit barely worked. locks on sliding doors barely latched. Just run down in many ways
Pamela Jean
2024년 4월에 6박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 22일
Dear Miss Pamela,With the pleasure of greeting you, we thank you for sharing your valuable comments, we remind you that for Decameron Hotels your opinion is very important, from there we base ourselves to know your experience and what we can improve.I kindly inform you that the necessary corrective measures are already being carried out in each area that you mentions to us.We will be attentive to your next visit to serve you as you deserves and you can personally verify our improvements.Cordially,
6/10 - 괜찮아요
Aviral
2024년 4월 21일
좋아요: 직원 및 서비스, 편의 시설/서비스
Its good . Was given room on floor 3 and there is no lift and on pool even if people are not there they occupy shaks
Aviral
2024년 4월에 5박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 22일
Dear guest,We appreciate you taking the time to share your valuable comments with us. It is nice to know that you enjoyed your vacation at our facilities.Regarding your comment about the elevator, I kindly inform you that we have a building that is number three, which is the only one that has an elevator.We look forward to seeing you on your next visit to attend to your room request.Cordially,
4/10 - 별로예요
Steven Paul
단체 여행
2024년 4월 20일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Overall depressed property.
Steven Paul
2024년 4월에 7박 숙박함
8/10 - 좋아요
Tera Lynn
단체 여행, 가족 여행
2024년 4월 20일
좋아요: 직원 및 서비스, 편의 시설/서비스
The rooms were pretty outdated but the amenities made up for it. The activities, beach and pools were great!
Tera Lynn
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 21일
Dear Ms. Tera Lynn,Thank you for taking the time to write us your valuable comments and letting us know that you enjoyed your vacation at our facility.We will share your comment with the rest of our staff so they know they are doing a great job.We hope you give us the opportunity to serve you again in one of our Decameron destinations and make your vacation an unforgettable experience.Cordially,
8/10 - 좋아요
Corbin
2024년 4월 20일
좋아요: 청결 상태, 직원 및 서비스
Corbin
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 22일
Dear Mr. Corbin,We hope you are having a pleasant day. Thank you for taking the time to share your opinion with us.It is nice to know that you enjoyed your stay with us.We hope to see you back soon in one of our Decameron destinations.Cordially,
10/10 - 훌륭해요
Mary
연인과의 여행
2024년 4월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good value for the price
Mary
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 21일
Dear Miss Mary,We hope you are having a great day. Thank you for sharing your valuable comments with us.It is nice to know that you enjoyed your vacation at our facilities.We hope you will give us the opportunity to serve you again in the near future at one of our Decameron destinations.Cordially,
8/10 - 좋아요
sarah
2024년 4월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
sarah
2024년 4월에 5박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 21일
Dear Ms. Sarah,Thank you for taking the time to evaluate us through this platform.It is nice to know that you enjoyed your vacation at our facilities.We invite you to return soon and make your vacation an unforgettable experience.Cordially,
10/10 - 훌륭해요
Erle Kenneth
연인과의 여행
2024년 4월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good food. Entire resort was accessible which was great to see. All staff were amazingly helpful. Loved the iguanas. Lots of choice for pools, restaurants, bars.
Erle Kenneth
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 21일
Dear Mr. Kenneth,We hope you are enjoying a pleasant day. Thank you for sharing your valuable comments with us. It is pleasant to know that you enjoyed our facilities and that your vacation was to your complete satisfaction.We will share your kind comment with the rest of our staff so they know they are doing a great job.We hope you give us the opportunity to serve you again in one of our Decameron destinations.Cordially,
8/10 - 좋아요
Gary
2024년 4월 19일
좋아요: 청결 상태, 직원 및 서비스
Gary
2024년 4월에 6박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 21일
Dear Mr. Gary,On behalf of all our staff we send you a warm greeting.Thank you for choosing us as a vacation destination.We will be attentive to your next visit to serve you as you deserve.Cordially,
6/10 - 괜찮아요
Michelle 님, Olds
가족 여행
2024년 4월 18일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff were amazing but the room we stayed in really needs an upgrade.
Michelle
2024년 4월에 6박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 21일
Dear Ms. Michelle,We hope you are enjoying a pleasant day. We appreciate you sharing your valuable comments with us.It is pleasant to know that you enjoyed your vacation in our facilities and that the treatment of our staff was to your complete satisfaction.We will share your comment with the rest of our staff so they know they are doing a great job.We hope to see you soon in one of our Decamron destinations to serve you as you deserve.Cordially,
8/10 - 좋아요
Brittany
연인과의 여행
2024년 4월 18일
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a nice open, more classic resort. When we first arrived they only had 2 double rooms and the guest services manager was extremely helpful the next day with finding a room that was better suited for us and was very accommodating. It was a nice walk on the beach to Bucerias for the market and some excellent churros. Uber was extremely easy to get everywhere as well. There is a great super market right down the street too where we were able to buy things we needed. The beach being right there was amazing, though people were often saving chairs around the pools and beach with towels when they were not there. On our last few days there did seem to be a bunch of little flies that were coming out of a drain on the floor in our bathroom that was covered with a toilet brush-not sure if they were there and the cleaning staff bumped it and let them out but that wasn't ideal.
Brittany
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 21일
Dear Ms. Brittany,On behalf of the Royal Decameron Hotel we send you a warm greeting. Thank you for taking the time to share your valuable comments with us, we remind you that her opinion is very important to know how your experience was and how we can improve.It is satisfying to know that you enjoyed your vacation in our facilities in our beautiful Bucerias.Regarding the incident in the bathroom of your room, I kindly inform you that the necessary changes have already been made so that events like this are not repeated.We hope you give us the opportunity to serve you again as you deserve, in a Decameron destination.Cordially
4/10 - 별로예요
Brandy Sue
연인과의 여행
2024년 4월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food was horrible and we were sick, eating anywhere but on thir property is amazing! Such a contrast from what this place could be with better management
Brandy Sue
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 19일
Dear Ms. Brandy,We hope you are enjoying a pleasant day. Thank you for taking the time to write us your valuable comments, we remind you that for Decameron Hotels your opinion is very important.It is satisfactory to know that you enjoyed our facilities. Regarding your dissatisfaction with the food, we offer you a sincere apology and kindly inform you that the necessary management is already being carried out in order to improve it and that this type of eventuality like these do not repeat themselves.Finally, we hope you will give us the opportunity to serve you again in the near future and you can personally see our improvements.Cordially,
10/10 - 훌륭해요
Simone
2024년 4월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome location
Simone
2024년 3월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 21일
Dear guest,Receive a cordial and warm greeting from the Royal Decameron Hotel. Thank you for sharing a rating through this platform.We will be happy to serve you again in the near future.Cordially,
6/10 - 괜찮아요
Edward
2024년 4월 17일
Edward
2024년 4월에 6박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 21일
Dear Mr. Edward,Receive a cordial and warm greeting from the Royal Decameron Hotel. Thank you for sharing a rating through this platform.We will be happy to serve you again in the near future.Cordially,
8/10 - 좋아요
Amber Michelle
2024년 4월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amber Michelle
2024년 4월에 5박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 21일
Dear Amber,Thank you for sharing your valuable rating through this platform.It is satisfying to know that you enjoyed your vacation at our facilities.We will be ready for your next visit to serve you as you deserve.Cordially,
10/10 - 훌륭해요
Juan Francisco Martinez 님, Santa Catarina
2024년 4월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Juan Francisco Martinez
2024년 4월에 5박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 19일
Estimado Sr, Juan Francisco,Con el placer de saludar, le agradecemos que se haya tomado el tiempo de escribirnos su excelente calificación.Esperamos nos brinde la oportunidad de atenderle nuevamente en un futuro cercano en algún destino Decameron.Cordialmente,
8/10 - 좋아요
Zalan
2024년 4월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
Zalan
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 19일
Estimado Sr. Zalan,Gracias por habernos escogido como su destino vacacional.Esperamos verlo pronto en alguno de nuestros Destinos Decameron para atenderle como se merece.Cordialmente,
10/10 - 훌륭해요
Eduardo
2024년 4월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Eduardo
2024년 4월에 4박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 19일
Estimado Sr. Eduardo,Gracias por tomarse el tiempo de escribirnos su excelente calificación.Lo invitamos a regresar en un futuro cercano, para atenderle como se merece,Cordialmente,
10/10 - 훌륭해요
Maria Fatima Sousa
연인과의 여행
2024년 4월 16일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
E um bom lugar boa comida
Maria Fatima Sousa
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 19일
Estimada Srta. Maria,Con el gusto de saludarla, le agradecemos que se haya tomado el tiempo de compartirnos sus valiosos comentarios. Es grato saber que disfrutó de sus vacaciones en nuestras instalaciones y de nuestra gastronomía.Será un placer para nosotros atenderla nuevamente en algún destino Decameron,Cordialmente,
10/10 - 훌륭해요
Peter
가족 여행
2024년 4월 16일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent for us.
Peter
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 16일
Dear Mr. Peter,Thank you for staying with us, we will be ready for your next visit, to serve you as you deserve.Cordially,
8/10 - 좋아요
Cynthia Valentine
2024년 4월 16일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All and all a good experience in a somewhat older resort. Staff were very nice and helpful. Restaurant food not the best but the buffets were ok.
Cynthia Valentine
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 16일
Dear Ms. Cynthia,On behalf of the Royal Decameron Hotel we send you an affectionate greeting. Thank you for sharing your valuable comments with us, we remind you that your opinion is very important to us, since that is what we base ourselves on to learn about your experience and know how we can improve.It is satisfying to read that you enjoyed your vacation in our facilities as well as the friendly treatment of all our Staff. Regarding your comments about food, we inform you that the necessary actions are already being taken in order to improve these aspects.We hope you give us the opportunity to serve you again in the near future and you can personally see our improvements.Cordially
8/10 - 좋아요
Shirley Mae
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스
Shirley Mae
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 19일
Thank you for choosing us as your vacation destination.We will be waiting for your next visit to serve you as you deserve.Cordially
8/10 - 좋아요
Mary
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스
Had to get up by 7:30 am and stand in line to make dinner reservations.
A representative from each room had to sign up for a table of more than 2ppl.
Mary
2024년 4월에 14박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 16일
Dear Miss Mary,We hope you are enjoying a pleasant day. We appreciate you sharing your valuable comments with us. Reading his dissatisfaction carefully, we offer you a sincere apology and at the same time we share with you that our reservation app opens at 8:00 a.m. and each guest can make their dinner reservation by entering the room number and the last 4 digits of their bracelet. However, we understand that there are guests who prefer to do it in person for some reason, so we made the decision to adapt this form as well.We share that we have two different buffets every night in which no reservation is needed.We hope to see you soon to serve you as you deserve in any Decameron destination.Cordially,
4/10 - 별로예요
Donna
연인과의 여행
2024년 4월 14일
별로예요: 직원 및 서비스
Some of the stuff wasn’t too friendly, guest services were not very helpful or accommodating. The food was ok pretty much the same everyday. The process for restaurant reservations was a joke!
Donna
2024년 4월에 8박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 15일
Dear Miss Donna,We hope you are enjoying a pleasant day. We appreciate that you have taken the time to write us your valuable comments. We remind you that for Decameron Hotels your opinion is very important, from there we start to learn how your experience was and how we can improve.Regarding your dissatisfaction, we offer you a sincere apology and we will be monitoring our staff in order to continue improving the treatment of our guests. Regarding the food, we have already shared your feedback with the corresponding area for management.Finally, we hope you will give us the opportunity to be your hosts again and you can personally see our improvements.Cordially,
8/10 - 좋아요
Marilyn
2024년 4월 14일
좋아요: 직원 및 서비스
Staff are nice and friendly..
Marilyn
2024년 4월에 6박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 15일
Dear Miss Marilyn,Thank you for choosing us as your vacation destination. We will share your feedback with our staff so they know they are doing an excellent job.We hope to see you soon in our beautiful destination Decameron,Cordially,
10/10 - 훌륭해요
Jasmine 님, Vernon
연인과의 여행
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good stay!
Jasmine
2024년 4월에 9박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 14일
Dear Miss Jasmine,Thank you for choosing us as a vacation destination.It will be a pleasure to serve you again at a Decameron destination.Cordially,
8/10 - 좋아요
Angela
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My only complaint was the pillows. Lol
Great time was had
Angela
2024년 4월에 6박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 15일
Dear Miss Angela,On behalf of all our Staff we send you a warm greeting.Thank you for sharing your valuable comments with us. For us it is satisfying to know that she enjoyed her vacation at our facilities.We hope to see you soon to serve you as you deserve.Cordially,
6/10 - 괜찮아요
Jacqueline
연인과의 여행
2024년 4월 14일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The food was terrible the only meal we actually really found edible was breakfast. The bed was so incredibly hard neither of us got much sleep. The shower head was so clogged there was barely any water pressure from it and I could barely rinse the conditioner from my hair. The iguanas were pretty neat but on more than one occasion they pooped in the pool and it had to closed for three hours after each time to be cleaned The staff and location were great.
Jacqueline
2024년 4월에 9박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 14일
Dear Miss Jacqueline,On behalf of all our Staff, we send you an affectionate greeting. Thank you for taking the time to write us your valuable comments, we remind you that your opinion is very important for us to know how your experience was and how we can improve.It is satisfying to know that you liked the warm and professional treatment of our staff, as well as our facilities and our beautiful beaches. Regarding your disagreement, we offer you a sincere apology, we will be attentive to the necessary steps to improve these aspects of our food and room services.We invite you to return soon and personally witness our improvements.Cordially,
6/10 - 괜찮아요
Parisa
가족 여행
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스
Good was less than adequate and the restaurant reservations were a joke. I only got in to the Thai place in e and that was horrible. WiFi was very weak. Room was not what was paid for, the second bed was a roll in. No elevators. It really was one of the worst resorts I’ve been to
Parisa
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 14일
Dear guest,We hope you are having a pleasant day. We appreciate you taking the time to share your valuable comments with us. We remind you that your opinion is very important to Decameron Hotels, since from there we know what your experience was like and how we can improve.Regarding your dissatisfaction with these aspects of our services, I tell you that action is already being taken in order to improve each area that you mention to us.We hope you will give us the opportunity to serve you again in the near future and you can personally see our improvements.Cordially,
6/10 - 괜찮아요
Tiffany
가족 여행
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's large
Tiffany
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 14일
Dear Ms. TiffanyWe hope you are having a pleasant day.We appreciate your staying with us.We hope to see you back soon to serve you as you deserve.Cordially,
8/10 - 좋아요
Steven Patrick
연인과의 여행
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly. Great entertainment. Free ocean activities.
Steven Patrick
2024년 4월에 5박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 14일
Dear Mr. Steven,On behalf of the Royal Decamreon Hotel, we send you a warm greeting. Thank you for taking the time to write us your valuable comments.It's nice to know that he enjoyed your stay with us.We invite you to return soon to serve you as you deserve in any Decameron destination.Cordially,
8/10 - 좋아요
Deborah
2024년 4월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This resort was amazing.. all but the food.. not great and reservations for ala cart impossible!!
Deborah
2024년 4월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 14일
Dear Ms. Deborah,On behalf of the Royal Decamreon Hotel, we send you a warm greeting. We thank you for your valuable comments and excellent rating you gave us.It is satisfying to know that you enjoyed your vacation at our facilities. Regarding food, we offer you a sincere apology and inform you that action is already being taken in order to improve these aspects.We invite you to return soon to serve you as you deserve in any Decameron destination.Cordially,
4/10 - 별로예요
Jennifer Jane
가족 여행
2024년 4월 11일
별로예요: 숙박 시설 상태 및 시설
Lots to do. Very family friendly. Great pools and beach. Rooms and linens very poor quality and dated. Food was not good. The only spice used was salt and way too much of it. Few healthy options. Noise from the stage at night was terrible. Don't stay in Block 3 if you can avoid it. Smokers on one side and hirrible music andvyelling on the other.
Jennifer Jane
2024년 4월에 6박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 12일
Dear Ms. Jennifer,On behalf of the Royal Decamron Complex Hotel, we send you our warmest regards. It is pleasant to know that she enjoyed her vacation in our facilities, swimming pools and our beautiful beaches.Regarding your comments about the food, noise and smoking area, we sincerely apologize.The necessary steps will be taken to improve these aspects and they will be monitored until these are concluded.We invite you to join us on your next vacation so that you can personally see our improvements.Cordially,
4/10 - 별로예요
Marcos Eduardo Becerril
가족 여행
2024년 4월 11일
별로예요: 청결 상태
Albercas plagadas de adultos mayores que hacen sus necesidades dentro de las mismas. Mal el check in con personal que te trata mal. Preferencia a extranjeros.
Marcos Eduardo Becerril
2024년 4월에 5박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 11일
Estimado Sr. Becerril,En nombre del Hotel Decameron reciba un cordial saludo, le agradecemos sus valiosos comentarios, le recordamos que para hoteles Decameron su opinión es muy importante, ya que de esta forma conocemos como fue su experiencia y como podemos mejorar.En cuanto a su descontento estaremos pendientes de seguir trabajando en áreas de piscinas con la finalidad de que eventos como estos no se repitan, ya que cuando se presentan se le da solución inmediata, seguiremos capacitando también a nuestro personal de recepción, ya que nuestra finalidad principal es seguir brindando un excelente servicio.Finalmente, esperamos nos brinde la oportunidad de atenderle nuevamente en un futuro cercano y pueda constatar personalmente nuestras mejoras.Cordialmente,
8/10 - 좋아요
Jasmine Jo-Ann
연인과의 여행
2024년 4월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great time!
Jasmine Jo-Ann
2024년 2월에 7박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 11일
Dear Miss Jasmine,Thank you for choosing us as your vacation destination.We hope you will give us the opportunity to serve you again in the near future.Cordially,
8/10 - 좋아요
LUIS RICARDO GAYTAN
가족 여행
2024년 4월 9일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
UBICACION PLAYA, ALREDEDORES Y ACCESIBILIDAD A PIE
LUIS RICARDO GAYTAN
2024년 4월에 4박 숙박함
답변 제공: Karina Pastrán Guest Service Manager 님, 2024년 4월 11일
Estimado Sr. Luis Ricardo,Esperamos esté disfrutando de un día agradable. Es grato saber que disfrutó de nuestras bellas playas y su accesibilidad de nuestras instalaciones.Estaremos atentos a su próxima visita para atenderle como se merece.Cordialmente,