2 개의 야외 수영장, 수영장 파라솔
예약 가능 여부 확인

더 웨스틴 리조트 & 스파 푸에르토 바야르타 여행 후기

4 out of 5
더 웨스틴 리조트 & 스파 푸에르토 바야르타
Paseo De La Marina Sur 205, Puerto Vallarta

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 579개" "
평점 8 - 좋아요. 1002개 이용 후기 중 261개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 83개" "
평점 4 - 별로예요. 1002개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 28개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Brendan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great pool area, dinner was fantastic, breakfast brunch was just okay. Service is a little slow but otherwise good. Fire alarm went off one night and we lost WiFi one morning but otherwise it was a very nice stay. My only complaint was the kids didn’t seem to stay to the kids pool
2024년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Esteemed Brendan,Thank you for your valuable feedback and appreciate your loyalty. We could not been happier to have you with us and share even more memories. Its always a pleasure to have you stay with us and we hope to host you again in the near future so you may continue to enjoy our property, our activities and all Puerto Vallarta has to offer. Be well & hope to see you back soon at this your second home away from home.

10/10 - 훌륭해요

Leonor Guillermina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonitas todas las instalaciones.
2024년 4월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 17일
Esteemed Leonor,Thank you for your valuable feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Be well.

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had an amazing 5 night stay here at the Westin. My kids had a blast. Transportation to the central was cheap and easy and we could come back to peace here at the hotel!!! We will def return
2024년 4월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 15일
Esteemed Brittany,Thank you for your valuable feedback and appreciate your loyalty. We could not been happier to have you with us and share even more memories. Its always a pleasure to have you stay with us and we hope to host you again in the near future so you may continue to enjoy our property, our activities and all Puerto Vallarta has to offer. Be well & hope to see you back soon at this your second home away from home.

10/10 - 훌륭해요

Gregory 님, Calgary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 11일
Esteemed Gregory,Thank you for your valuable feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Be well.

10/10 - 훌륭해요

Brendan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the marina. Lots of choices. The great beach is right there and the grounds mature. Service was great.
2024년 3월에 10박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 10일
Esteemed Brendan,Thank you for your valuable feedback and appreciate your loyalty. We could not been happier to have you with us and share even more memories. Its always a pleasure to have you stay with us and we hope to host you again in the near future so you may continue to enjoy our property, our activities and all Puerto Vallarta has to offer. Be well & hope to see you back soon at this your second home away from home.

2/10 - 너무 별로예요

Ashis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 10일
Esteemed Ashis,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.Be well.

8/10 - 좋아요

Jeannette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
4 star
2024년 4월에 4박 숙박함
답변 제공: Roberto Sanchez 님, 2024년 4월 8일
Esteemed Jeannette,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

4/10 - 별로예요

Alphonso 님, Everett

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was dated for the price room are a long walk from elevator stairs were blocked off for use at one end of the property.
2024년 3월에 8박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 8일
Esteemed Alphonso,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures.We hope you can give us an opportunity to be your hosts on your next trip to Puerto Vallarta and demonstrate the quality of The Westin Resort and Spa. Be well.

8/10 - 좋아요

Oleksandr 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 8일
Esteemed Oleksandr,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Management 님, 2024년 4월 8일
Esteemed Katie,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

10/10 - 훌륭해요

DANIELA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El personal muy amable, las habitaciones muy cómodas y limpias. Las albercas muy limpias y a muy buena temperatura. El área de la playa muy tranquila también.
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 5일
Estimada Daniela,Agradecemos sus valiosos comentarios, esperamos que su estadía en The Westin Resort & Spa Puerto Vallarta haya sido gratificante, esperamos verlo pronto.Be well.

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Management 님, 2024년 4월 8일
Esteemed Katie,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

10/10 - 훌륭해요

MIGUEL ANGEL

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 3일
Estimado Miguel,Gracias por tus valiosos comentarios y apreciamos tu lealtad. No podríamos haber estado más felices de tenerte con nosotros y compartir aún más recuerdos. Siempre es un placer tenerlo con nosotros y esperamos volver a recibirlo en un futuro cercano para que pueda continuar disfrutando de nuestra propiedad, nuestras actividades y todo lo que Puerto Vallarta tiene para ofrecer. Esperamos verlo pronto en este su hogar Puerto Vallarta. Be well.

10/10 - 훌륭해요

Hitesh

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property
2024년 3월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 3일
Esteemed Hitesh,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

2/10 - 너무 별로예요

Rajesh

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Nice
2024년 3월에 4박 숙박함
답변 제공: Roberto 님, 2024년 4월 2일
Esteemed Steven,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 10박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 3일
Esteemed Cindy,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

8/10 - 좋아요

Steven 님, Canal Winchester

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need additional chairs for pool and beachfront
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Esteemed Steven,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

10/10 - 훌륭해요

Karina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had an amazing experience at this hotel. Staff was extremely attentive and kind.
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 29일
Esteemed Karina,Thank you for your valuable feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Be well.

10/10 - 훌륭해요

Gerrett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 29일
Esteemed Gerrett,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

6/10 - 괜찮아요

David

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I need to comment on something about the private beach first, because it’s important and doesn’t match the review categories well. On our last full day, a lot of garbage (including an actual steak knife, bottle caps and plastic, and disgusting brown bubbles/slime) started washing up on the beach while we were swimming. Previously the beach had been pristine. I suspect this has something to do with the proximity to the marina and the arrival of cruise ships. Relating any further details turns my stomach. I threw away my swimsuit and showered for half an hour. I honestly don’t know what to say. That will haunt my dreams… Anyway, other than that, it honestly was a wonderful hotel with great facilities and fantastic staff.
2024년 3월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 28일
Esteemed David, Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.Be well.

8/10 - 좋아요

Maura

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a pet and we felt safe leaving him behind Thank you Westin
2024년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 28일
Esteemed Maura, Thank you for your valuable feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Be well.

10/10 - 훌륭해요

Kuwazky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien todo
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Estimado Kuwazky,Agradecemos sus valiosos comentarios, esperamos que su estadía en The Westin Resort & Spa Puerto Vallarta haya sido gratificante, esperamos verlo pronto.Be well.

2/10 - 너무 별로예요

Santiago

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I checked in, upgraded room, and when I entered room i was completely taken aback , room smelled terrible, like mold or musk, I turned around and walked back to reception and checked out and booked another hotel… please contact me I would like a refund
2024년 3월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Esteemed Santiago,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.Be well.

8/10 - 좋아요

Luciano

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is great except the back view from my room, they have kind of a dump place and few bunk beds for the beach
답변 제공: Hotel Management 님, 2024년 3월 25일
Esteemed Luciano,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

10/10 - 훌륭해요

Falous 님, Houston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Esteemed Falous,Thank you for your valuable feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Be well.

10/10 - 훌륭해요

tia

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice resort
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Esteemed Tia,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

10/10 - 훌륭해요

Lluvia

가족 여행
La mejor opción en Vallarta sin duda! De verdad superó mis expectativas!
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 19일
Estimada Lluvia,En nombre de la gerencia de The Westin Resort and Spa Puerto Vallarta, nos gustaría agradecerle por tomarse el tiempo para enviarnos sus valiosos comentarios. Esperamos que haya disfrutado de nuestras instalaciones y haya tenido una estancia refrescante y renovadora con nosotros. Esperamos verlo pronto. Be well.

8/10 - 좋아요

Holly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel grounds are spectacular and pool is lovely! We had a suite on top floor and the view of the Bay was spectacular. Room service was awesome. Staff were all attentive and friendly. Wonderful place to stay.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 19일
Esteemed Holly,On behalf of the Management of The Westin Resort and Spa Puerto Vallarta we would like to thank you for taking the time to send us your valuable feedback. We hope you enjoyed our facilities and had a refreshing and relaxing stay with us. We hope to host you soon. Be well.

2/10 - 너무 별로예요

Su ellen

2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 5일
Esteemed Su ellen,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.Be well.

8/10 - 좋아요

Deniz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Management 님, 2024년 3월 12일
Esteemed Deniz,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

10/10 - 훌륭해요

Maryella

2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Esteemed Maryella,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

10/10 - 훌륭해요

GAETAN

좋아요: 청결 상태
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 11일
Esteemed Gaetan,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

10/10 - 훌륭해요

Daniela García

좋아요: 숙박 시설 상태 및 시설
Buen lugar
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 5일
Estimada Daniela,Agradecemos sus valiosos comentarios, esperamos que su estadía en The Westin Resort & Spa Puerto Vallarta haya sido gratificante, esperamos verlo pronto.Be well.

10/10 - 훌륭해요

Winifred 님, College Park

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to all the shops and bars and good resturants across the street. friendly staff
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 5일
Esteemed Winifred,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel we had an ocean veiw. The staff here is really friendly and helpful especially the guys in the front of the hotel that help with transportation. They knew a lot and helped us several times. Beach and pool area was nice. We had room service for breakfast everyday and it was very reasonable and nice to sit on balcony. I thought the spa was overpriced though. I was expecting to pay more at a hotel but you can get a great massage outside the hotel in the marina area for 1/3 the price so we did that instead.
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Esteemed Jose,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

6/10 - 괜찮아요

Blanca

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Waiting for the room over then hour, receptionist not very nice he was rude
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 4일
Esteemed Blanca,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.Be well.

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loud music in courtyard in afternoon Tasteless
2024년 2월에 1박 숙박함
답변 제공: Hotel management 님, 2024년 2월 28일
Esteemed Stephen,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

8/10 - 좋아요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This was our second time at this property and we were surprised how much the prices had increased especially for food and drinks. I would even dare to say I felt ripped off when we had lunch by the beach. The tacos I ordered were so small it was more like an appetizer yet the price was very high. It was very obvious that the tortilla was cut into a much smaller circle. No bueno! Unfortunately I will not be returning also because it is turning into an all inclusive resort.
2024년 2월에 7박 숙박함
답변 제공: Hotel management 님, 2024년 2월 27일
Esteemed Mary,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.Be well.

8/10 - 좋아요

Suzie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was great
2024년 2월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Esteemed Suzie,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

10/10 - 훌륭해요

Veda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was super friendly and helpful
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 16일
Esteemed Veda,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon. Be well.

6/10 - 괜찮아요

Arturo

좋아요: 청결 상태, 직원 및 서비스
Tuve que esperar más de 30 minutos para que me asignaran habitación. Ya en la misma, la mesa con amenidades del bar tenía latas y paquetes abiertos. Tuve que reportar a la recepción. Finalmente, al momento de la ducha, los dispensadores de jabón estaban vacíos. Nuevamente tuve que solicitar al camaristo que los llenara. El área de Playa no cuenta con las suficientes sombrillas por lo que es prácticamente imposible permanecer ahí y el servicio de bar prácticamente inexistente en esta zona
2024년 2월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Estimado Arturo, Gracias por tomarse el tiempo de enviarnos su retroalimentación. Esté seguro que sus comentarios son muy importantes para nosotros, los cuales ya han sido compartidos con los departamentos involucrados y quienes ya están tomando las medidas correctivas necesarias. Lamentamos los inconvenientes. Be well.

10/10 - 훌륭해요

Juan Alfredo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Esteemed Juan, We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon. Be well.

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property is doing some maintenance but great location and wonderful stay!
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
Esteemed Scott,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

6/10 - 괜찮아요

Lawrence Victor 님, Scottsdale

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pool and Fitness center were great. Hotel is noisy because they allow late parties at the pool area. The whole hotel needs a serious renovation. All very tired.
2024년 1월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 8일
Esteemed Lawrence,Thank you for your valuable feedback. The comfort you derive from our facilities and service is our main objective. Rest assured that we strive to anticipate your needs and are committed to ensuring your total satisfaction. We sincerely hope we could host you again shall your plans ever bring you back to Puerto Vallarta. Be well.

10/10 - 훌륭해요

Gloria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 6일
Esteemed Gloria,We appreciate your valuable feedback, we hope that your stay at Marriott Puerto Vallarta Resort & Spa has been rewarding, we hope to see you soon.Thank you for your loyalty!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room with ocean view was great. The staff were friendly and quick to respond to our requests. Loved the pool area and beach hut. I would highly recommend this Westin
2024년 1월에 11박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 6일
Esteemed Michael,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

8/10 - 좋아요

Sultanali

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Location, pool and staff were great. Unfortunately, as the reception area was being redecorated, the makeshift check-in area was a bit chaotic. However, upon our departure, the usual reception area was back. We have stayed at this hotel over the NYE for the last two years and hope to return back for the next Xmas/NYE
2023년 12월에 13박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 30일
Esteemed Sultanali,We appreciate your valuable feedback, we hope that your stay at The Westin Resort & Spa Puerto Vallarta has been rewarding, we hope to see you soon.Be well.

2/10 - 너무 별로예요

Eva

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awful!
2024년 1월에 8박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 26일
Esteemed Eva,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures. We apologize for the inconveniences.Be well.

8/10 - 좋아요

John

연인과의 여행
별로예요: 편의 시설/서비스
This is our Second stay here and we can notice the difference because of the construction and changes being made. I’m sure it will return to the glory it was. I think just extra signage about temporary changes go a long way. Pros: We were lucky to get a renovated room. You have improved the bathroom lighting tremendously! Thank you! The glass is very nice and we do appreciate the safe in the room. Room #506 housekeeping was excellent. The breakfast buffet has sustained its excellence. Juan is so friendly and accommodating. The pool area is still lovely and the beach hut is excellent. Pool waiter Carlos is attentive and friendly. Cons: Within 15 min of us checking into our room, another couple walked in on me !!!! They clearly had keys to the room. I was shocked as well as frightened- as were they. We immediately had our room rekeyed and the front desk apologized but could not explain how that happened. I’ve worked in the hotel industry my whole career and double booking a room is a cardinal sin! An apology from a manager would have gone a long way. I understand the hotel is in transition mode but the cleanliness of the floors and windows and outside of the resort looked really bad. The waterfall in front was not operating our entire stay, yet no one was working on it either. All the shops were closed and being used for storage. Can a mini shop be opened in another location just to get by for toiletries and snacks?
2024년 1월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 25일
Esteemed John,Thank you for taking the time to send us your feedback.Be assured that your comments are very important to us, which have already been shared with the departments involved and who are already taking the necessary corrective measures.We hope you can give us an opportunity to be your hosts on your next trip to Puerto Vallarta and demonstrate the quality of The Westin Resort and Spa. Be well.

6/10 - 괜찮아요

Luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Very quiet without much dinning or lunch options.
2024년 1월에 1박 숙박함
답변 제공: The Westin Resort & Spa Puerto Vallarta Team 님, 2024년 1월 25일
We appreciate your feedback. Please be assured our team will work on enhancing this experience for future stays.