Room condition was worst ever my hotel experience, AC never worked in my room for my 2 nights stay. In very first few hours I had to make several calls to get my room livable, few examples - hot water kettle not working and they changed it twice to finally get it work, AC never worked despite multiple maintenance call. I maintenance guy was explaining hotel to be centralized AC so Guests cannot control the temperature. I had 2 rooms booked for 2 night, we order tea as room service.. In one room it came after more than an hour and in second room no one showed up ever. I am surprised to see the ratings on hotel.com and loosing my trust as I am frequent user of hotels.com. While check I made sure I convey my concerns to front desk and they took my number to call me back to get feedbacks and I am not surprised the call never came to me. I am really doubting 5 star category of this hotel.