Dear Mr Harshal, I am so sorry to hear about your unfortunate experience. That was truly not out intention. We appreciate your feedback, and i will make sure the issues you raised are corrected . We cross-checked the complaint register and guest review form for your complaints and found none, however we take your review of yours very seriously and will correct the same . i hope you don't judge us through this one experience. we strive to do one thing .. create positive human connection. i Do hope you give us another chance to make it right and serve you better.