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옥시덴탈 카리브 - 올 인클루시브 여행 후기

3.5 out of 5
옥시덴탈 카리브 - 올 인클루시브
Carretera Macao - Arena Gorda, s/n, Punta Cana, La Altagracia

이용 후기

6.4
평점 10 - 훌륭해요. 2166개 이용 후기 중 576개" "
평점 8 - 좋아요. 2166개 이용 후기 중 453개" "
평점 6 - 괜찮아요. 2166개 이용 후기 중 393개" "
평점 4 - 별로예요. 2166개 이용 후기 중 304개" "
평점 2 - 너무 별로예요. 2166개 이용 후기 중 440개" "

7.0/10

청결 상태

6.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

Jana

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The beach and grounds were amazing, much better than the other resorts we saw in that same area. The buildings are a bit run down but comfortable. Amazing views from ocean facing rooms. Food was average, but had a lot of options at the buffets. Overall I would go back based on the pools and beach- which is where we spent most of our time anyways!
2024년 3월에 7박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 26일
Dear Jana.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

10/10 - 훌륭해요

Hector

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Considero que les hace falta una capacitación de atención al cliente a varios empleados, son sumamente groseros, se molesta por el simple hecho de no entender su español, el no brindar una atención adecuada en entregar la habitación y solo decir por dónde ir se me hace sumamente grosero, esto por los maleteros
2024년 3월에 5박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 25일
Estimado Hector.Gracias por el tiempo dedicado en compartir sus comentarios con respecto a su reciente estancia en nuestro hotel.Puede estar seguro de que sus comentarios serán tomados en consideración y que nos ayudarán a mejorar nuestros servicios. Una vez más, gracias por su tiempo y a pesar de los problemas surgidos en su estancia, esperamos seguir siendo una opción para poder tener la oportunidad de restaurar su fe en nuestra empresa en un futuro próximo.Saludos Cordiales,

8/10 - 좋아요

Gerald

좋아요: 숙박 시설 상태 및 시설
Check in is unorganized
2024년 3월에 4박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 25일
Dear Gerald.We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards,

10/10 - 훌륭해요

Anna

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 25일
Estimada Anna.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the experience on every level, friendly staff, good smile. Especially Santos Espiritusantos, great human being, 5 stars service l.
2024년 3월에 3박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 22일
Dear Maria.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

8/10 - 좋아요

Bernd

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spring breakers and music till 3 in the morning no control with security! Wont be back! Been to occidental 4 times keeps getting worse food has gotten worse quality every time!
2024년 3월에 7박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 25일
Dear BerndThank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

8/10 - 좋아요

Stacy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The staff were all great and friendly. Some of the utilities were very outdated and needing maintenance. Our bathroom toilet wouldnt flush properly, our bathtub water faucet wouldnt stay attached, some of the public toilets throughout the facility wouldnt work or flush properly.
2024년 3월에 6박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 22일
Dear Stacy.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

2/10 - 너무 별로예요

Susan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 22일
Dear Susan.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

2/10 - 너무 별로예요

Jennifer S

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The outside of this property was kept in beautiful condition. The rooms are in disrepair and a lot of things in the rooms were broken and old. The air conditioning didn’t work half of the time, so the room got pretty warm. The sliding doors were extremely hard to open/close. There is only a couple options for shopping. The days that they had outside vendors, you are hounded each time you walk past. They did have a lot of food options, however the freshly made options were met with extremely long lines. I asked for a refill of coffee one morning, and a supervisor took my FULL cup out of my hand and told me they were out of coffee. Hotel casino was a complete joke! There were only a few slot machines and a couple of card tables. Nightly entertainment was subpar. I do not recommend this resort and REMEMBER that you get what you pay for.
2024년 1월에 7박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 21일
Dear Jennifer S.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

10/10 - 훌륭해요

Krystin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very realxing. Wasnt overly busy and i love the water park for the kiddos. The pools were lovely! Food was alright. I wish there were better snack options during the day.
2024년 3월에 3박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 15일
Dear Krystin.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

6/10 - 괜찮아요

Tazewell

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the property and the staff but the food was very subpar. The restaurants were good but you were only allowed 3 reservations and it was a hassle getting reservations because most of them are full. The buffet left a lot to be desired, the meat tasted funky and the food was very bland. The staff was great and service was great as long as you tipped. Overall, I would love to return to the resort but will not be because of the insufficient amount of nutritious food that tasted good.
2024년 3월에 6박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 15일
Dear Tazewell.In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Best regards,

2/10 - 너무 별로예요

EISLAN

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was not able to even stay in this hotel the conditions were to unsafe an terrible. The doors would not lock, the air conditioning wouldn't work. I need a complete refund as I didn't even stay there and had to pay another hotel.
2024년 3월에 4박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 13일
Dear Eislan.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

10/10 - 훌륭해요

Frank

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good, but the pool was kinda dirty.
2024년 3월에 2박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 12일
Dear Frank.Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Caribe hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.Best regards,

2/10 - 너무 별로예요

Erik

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 13일
Dear Erik.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

6/10 - 괜찮아요

Chris

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was gross
2024년 3월에 3박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 12일
Dear Chris.We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best regards,

10/10 - 훌륭해요

Jose 님, Levittown

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
everything was good ,i recommend it to family members they will like to know the most affordable price for June 10 - June14 for 2 people if possible same room we had 3235.we will like and answer ASAP.Thank you
2024년 3월에 3박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 12일
Dear Jose.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

2/10 - 너무 별로예요

Marilyn

2024년 3월에 1박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 12일
Estimada Marilyn.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

2/10 - 너무 별로예요

Daniel

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Avoid this hotel, even if it is a cheap one. We have to change rooms two times, first one was leaking used waters from the bathroom's floor, second one had a bad air conditioner. Cockroaches in the buffet dining area. Not reccomended pay a little more and avoid inconveniences.
2024년 3월에 3박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 11일
Dear Daniel.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

6/10 - 괜찮아요

Adrian Amaya 님, Roanoke

가족 여행
별로예요: 직원 및 서비스
El servicio al cliente es malo, no tratan de ser amables ni nada o por lo menos con los clientes Latino's son más pesados nunca atienden dejan que pase el tiempo y no llevan la bebida no tienen tacto para tratar con niños
2024년 2월에 7박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 7일
Estimado Adrian Amaya.Gracias por el tiempo dedicado en compartir sus comentarios con respecto a su reciente estancia en nuestro hotel.Puede estar seguro de que sus comentarios serán tomados en consideración y que nos ayudarán a mejorar nuestros servicios. Una vez más, gracias por su tiempo y a pesar de los problemas surgidos en su estancia, esperamos seguir siendo una opción para poder tener la oportunidad de restaurar su fe en nuestra empresa en un futuro próximo.Saludos Cordiales,

10/10 - 훌륭해요

mathieu

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay but there was way too many turbulent/drunk students
2024년 2월에 5박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 7일
Dear MathieuWe appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

4/10 - 별로예요

Aliaksandr

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 9박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 6일
Dear AliaksandrThank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

8/10 - 좋아요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay
2024년 2월에 6박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 4일
Dear Janet.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

6/10 - 괜찮아요

WINSTON 님, rochelle park

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Well maintained and clean grounds. Food could be better.
2024년 2월에 4박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 2일
Dear Winston.We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards,

4/10 - 별로예요

Valeria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is old and the facilities are run down. It is a party place for young people. The food was not good at all.
2024년 3월에 1박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 2일
Dear Valeria.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

6/10 - 괜찮아요

Shawna

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our 4th time visiting the DR and our first at Occidental Caribe. We chose it for its affordability despite some of the negative reviews. I’m giving It 3 stars as it is just average, not above and beyond, which is fine for the price. The main issues were check in lines (it was a nightmare) and dinner reservations. We went every morning for reservations and were told they were booked (and he was quite rude about it). The beach was beautiful with the softest sand, although not enough seats and way too many people saving seats and not showing up. The pool was very nice as well, and the snack bar was really good. The staff was friendly for the most part, although getting a drink at the buffet was hit or miss. The buffet was delicious, loved it! We did pay for a lobster dinner on the beach which was delicious and well worth the extra money. We also paid for a couples massage that was very affordable. It was a light massage but relaxing. The room was nice and cool, but the bed was hard. The music is loud all day so if you’re spending much time in your room and need quiet (I had to work a bit) it’s not great. Also majority of staff, including front desk staff, did not speak English. We managed and didn’t mind, but thought I would note it in the review. We had stayed at a much more expensive resort (majestic) for the few days prior to switching and much preferred Occidental Caribe, so despite some of the negatives, for the price we were very pleased.
2024년 2월에 3박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 26일
Dear Shawna.In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards.

10/10 - 훌륭해요

JENNIFER

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great resort. Staff was sooo friendly and nice. Food was good and plentiful. Resort was clean and beautiful. The fresh Lilly’s was amazing to smell when we went for the buffet. We got upgraded and they put rose pedals on our bed a couple days. Front desk staff was friendly, kind and helpful. Highly recommend this place. We all had a great time!
2024년 2월에 7박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 4일
Dear Jennifer.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

2/10 - 너무 별로예요

Joanne

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very run down. Dresser drawers were broken, lost power several times. The buffet food was terrible. We had to ask for clean towels every day. They would take our towels but didn't give us new ones. Staff was not very nice. One of the people in our party sustained an injury and had to go the hospital and the resort never even contacted them to see if they were ok but did charge them $210 at the clinic. Save your money and find another resort!
2024년 1월에 7박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 23일
Dear Joanne.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

2/10 - 너무 별로예요

Nicole Elizabeth

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I never reviewed anything so far in my life! DONT come here if you want to eat food! The food is awful! Called Expedia while here and they said to meet a woman went to “guest services” she left no woman anymore. Can’t get food in the “a la carte” stand in lines for dinner each day to make reservations?! Yea ok 9 pm! Toilet didn’t flush, mouse in the room, wake up to a roach in the bathroom! Oh did I mention the power outages?! Wait till that happens! Shuts the whole place down! Don’t take the elevator you’ll be stuck! Entertainment? Great!!! That’s the only thing about this place that’s good! That’s it! Get food if you’re coming here because you will be starving and that’s coming from people who are not picky and save for a year for 1 good vacation. The property itself is stunning on the outside till you get to your room! Just wanna cry honestly! Never again ever! Please consider what I am saying. Please go someplace else! The food is lathered in grease. Please please listen to us!!!
2024년 2월에 6박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 22일
Dear Nicole Elizabeth.We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Expedia. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best Regards,

8/10 - 좋아요

Edmund

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is stunning, the food is pretty decent but with a few tweaks could be excellent and the staff is overall very good but need guidance in consistency and continuous improvement.
2024년 2월에 7박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 19일
Dear Edmund.Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Best regards.

6/10 - 괜찮아요

Jose

별로예요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 20일
Estimado Jose.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

10/10 - 훌륭해요

Fitz-Morris

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great family vacation, lots for kids to do. Wonderful beach!!!
2024년 2월에 7박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 19일
Dear Fitz-Morris.We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Caribe hotel with us and Expedia readers.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonBest regards.

4/10 - 별로예요

María Elena

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Playa
2024년 2월에 7박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 19일
Estimada María Elena.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

10/10 - 훌륭해요

Soren 님, Mahomet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic views, very beautiful beach, two great pool and a kiddie pool. Lots of palm trees. Lots of dining options and entertainment. No massage outside by the beach although advertised.
2024년 2월에 5박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 16일
Dear Soren.We owe you our gratitude for making Occidental Caribe the destination of your trip. We’re thrilled to know that you had a wonderful stay with us have enjoyed our rooms and entertainment. We strive to provide excellent service to our guest.Best Regards,

10/10 - 훌륭해요

Yelitza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El servicio excelente, buen trato con el cliente. Pero deben mejora las habitaciones, se sentía mucha humedad y las puertas de los bañera permanecían abierta y se salía el agua. De lo demás excelente.
2024년 2월에 3박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 16일
Estimada Yelitza.Le agradecemos su opinión acerca de su reciente estadía en nuestro hotel Occidental Caribe; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que el hotel y los empleados fueran capaces de cumplir con sus expectativas durante su estancia. Una vez más, gracias por su visita y críticas constructivas, esperamos que tuviera un buen viaje de regreso a casa y nos gustaría tener el placer de servirle de nuevo en nuestros hoteles asegurando de antemano de nuestras mejores intenciones en todo momento.Saludos Cordiales,

8/10 - 좋아요

Shelly

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 16일
Dear Shelly.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

2/10 - 너무 별로예요

Alex Sebastian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 16일
Dear Alex Sebastian.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

10/10 - 훌륭해요

Franck

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Très bel établissement. Très grand. Très propre Personnel : sympathique et serviable Restauration : Large choix de buffet et de snack. Tout est bon. Possibilité de manger au restaurant le soir (différentes cultures proposées) Animation : Cela va (pour le soir). La journée je m'attendais a un peu plus de choses. Concernant la discothéque, je ne suis allé trois fois, dont une fois je suis partit tres vite car musique trop forte. Chambre : Confortable, spacieuse, quelques petites renovations à prévoir néanmoins. Pour résumé tres bon séjour dans cet hôtel.
2024년 1월에 13박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 14일
Cher Franck.Nous tenons à vous exprimer notre gratitude pour vos commentaires sur votre récente visite, ceux-ci nous permettent de comprendre le ressenti de nos clients par rapport à nos services. Notre but principal est de garantir la totale satisfaction de notre clientèle et nous sommes ravis de lire que vos vacances au sein de notre Occidental Caribe ont été si agréables. Nous nous efforçons d'assurer de très hauts standards de service afin de garantir que nos clients repartent avec de merveilleux souvenirs de leur séjour parmi nous. Merci encore pour votre généreuse appréciation, ce fut un plaisir de vous avoir parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau prochaienment. Avec nos meilleures salutations.

8/10 - 좋아요

PERLA LIZETH VILLAVERDE 님, Chihuahua

좋아요: 숙박 시설 상태 및 시설
La comida del buffet no es muy buen
2024년 2월에 6박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 14일
Estimada Perla Lizeth Villaverde.Gracias por el tiempo dedicado en compartir sus comentarios con respecto a su reciente estancia en nuestro hotel.Puede estar seguro de que sus comentarios serán tomados en consideración y que nos ayudarán a mejorar nuestros servicios. Una vez más, gracias por su tiempo y a pesar de los problemas surgidos en su estancia, esperamos seguir siendo una opción para poder tener la oportunidad de restaurar su fe en nuestra empresa en un futuro próximo.Saludos Cordiales,

8/10 - 좋아요

AILEEN SALLYMA

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property wasn’t as clean but we made it work. We were taken care of by Milly Rijos (concierge). She was amazing. Anything we needed she took care of. Pillows, reservations, pool chairs, anything we asked she would make it happen. She is the reason why our stay was above average. The resort itself is below average but if you ask for Milly Rijos she will take care of you like family. She is amazing!!
2024년 2월에 4박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 12일
Dear Aileen Sallyma.Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Occidental Caribe hotel that can make all your holiday wishes come true. Best regards,

4/10 - 별로예요

Andrew

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a nice area and most of the staff are nice but they definitely do NOT care when you have an actual problem. Stayed 6 days. Day 1 broken AC and a steady water drip coming from the bathroom ceiling. Called the front desk for someone to fix it and nobody showed. Called again and again and they just didn’t care.
2024년 2월에 6박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 12일
Dear Andrew.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

4/10 - 별로예요

Stephanie

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We like the staff. They are very nice and accommodating. The food was edible but wasn’t good at all. It was bland. The restaurants were okay. They have another connecting hotel same name but it says Punta Cana and that place is better with food and rooms. We came with a group and we had fun but I wouldn’t go back.
2024년 2월에 4박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 12일
Dear Stephanie.Firstly we would like to thank you for choosing our Occidental Caribe hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best regards,

10/10 - 훌륭해요

Marilyn 님, PATERSON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent
2024년 2월에 3박 숙박함
답변 제공: Álvaro Fontenla, General Manager 님, 2024년 3월 20일
Dear Madam,Please accept our thanks for your kind review regarding your stay.We are delighted to see such high scores across various aspects of your stay, from the cleanliness of our rooms to the overall condition of our hotel and the service provided by our team. It's heartening to know that the amenities we offer contributed to making your visit 100% satisfactory. Our commitment to offering an enjoyable resort experience is reflected in your positive feedback, and we're thrilled that you've highlighted these elements.We look forward to welcoming you back for another fun-filled stay at our tropical paradise. Warm regards,Álvaro Fontenla, General Manager

2/10 - 너무 별로예요

Phillip

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My husband and I travel a lot, and stayed at expensive hotels and cheaper hotels. This hotel wasn’t that cheap however it was by far the worst hotel that I’ve stayed in. There wasn’t a big variety of food to eat and what was there to eat was so not good(to us) they did have a few things that were edible. So don’t expect the best food while you’re there. Another thing that I did not like that I’ve never experienced was, workers are very aggressive about selling their product. Even when you tell them no thank you they’re still all in your face and very aggressive, and they were all over the hotel. My husband and I found ourselves walking the long way to go to activities just to avoid them. I do understand that this country the people do not make a lot of money which is one of the reasons why we try our best to tip everybody that we can. It was over the top, almost uncomfortable. Another negative that we seen multiple roaches in the dining area. If you decide to stay here, make sure you get up early in the morning to reserve your special dining and also to get a spot at the beach or at the pool. The pools, and beach is very beautiful, very clean and all excursions except for a few are offered at the hotel. Our room wasn’t too bad. We did find multiple stringy hairs all over and I don’t have stringy hair. Also bartenders and waitresses were very kind and willing to teach you a little Spanish which I loved.
2024년 2월에 3박 숙박함
답변 제공: Álvaro Fontenla, General Manager 님, 2024년 2월 8일
Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We sincerely regret to hear about your dining experience and the discomfort caused by the persistent vendors. We always strive to provide a variety of quality culinary options and a relaxing environment, and we're disheartened that we fell short of your expectations. It's concerning to note your observations regarding cleanliness in the dining area; please be assured that we maintain rigorous standards for hygiene and pest control throughout our property. We're glad, however, that you found our pools and beach to be beautiful and clean, and that the kindness and helpfulness of our bartenders and waitstaff added a positive touch to your experience. Learning Spanish with our team must have been a delightful part of your stay.Kind regards,Álvaro Fontenla, General Manager

4/10 - 별로예요

Erica

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 8박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 2월 5일
Dear Erika.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

10/10 - 훌륭해요

Serkan

2024년 1월에 6박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 3월 20일
Dear Serkan.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

6/10 - 괜찮아요

Tara

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The layout of the property is good. The beach is amazing. Good amount of trees for shade. Entertainment was good . Needs improvement: housekeeping, proper signage at buffet, reliable consistent quality food at buffet, service at buffet, many more chairs at pools as if you aren’t saving something early you won’t get shade or umbrellas, consistent towels available to change over used towels at pools.
2024년 1월에 7박 숙박함
답변 제공: Álvaro Fontenla, General Manager 님, 2024년 1월 30일
Dear Madam,Thank you for taking the time to provide us with your feedback.We are truly sorry to hear about the aspects of your stay that did not meet your expectations. Our goal is to provide a well-maintained environment, and we regret that we seemed to fall short during your visit. We strive to ensure that our housekeeping services are thorough and consistent, and it is disheartening to learn that this was not reflected in your room's cleanliness. Additionally, we understand the importance of having adequate seating and towel availability around our pools and acknowledge the inconvenience caused when these amenities are not readily accessible. Regarding the buffet, we continuously aim to deliver a variety of quality food options and exceptional service, and it appears we have some areas to improve upon. Rest assured, we value your feedback as it is crucial for us to address these concerns and enhance our guest experience. On a brighter note, we are glad to hear that you enjoyed the layout of our property, the beauty of our beach, and the entertainment provided. Our team works hard to maintain a welcoming and enjoyable environment, so it is rewarding to know that these aspects contributed positively to your stay.We do hope to welcome you back in the future. All the best.Álvaro Fontenla, General Manager

4/10 - 별로예요

Rocky

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A major property update is required as well as actual resolutions to customer complaints.
2024년 1월에 7박 숙박함
답변 제공: Álvaro Fontenla, General Manager 님, 2024년 1월 30일
Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay.We're disheartened to hear that aspects of your stay did not meet your expectations, particularly regarding room cleanliness, hotel condition, and service. Our aim is to provide a comfortable and enjoyable experience for all our guests, and it appears we fell short during your visit. While we're proud of our room amenities, as you've acknowledged their quality, we regret that other concerns have impacted your overall impression. We continuously strive to maintain our facilities and provide exceptional service, and your comments are invaluable as they highlight areas for improvement.Kind regards,Álvaro Fontenla, General Manager

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 1월 31일
Dear Lisa.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

8/10 - 좋아요

Abel De La

연인과의 여행
좋아요: 편의 시설/서비스
It’s a beautiful resort. Did not the food.
2024년 1월에 6박 숙박함
답변 제공: Álvaro Fontenla, General Manager 님, 2024년 1월 27일
Dear Mr De La,Thank you for sharing your experience with us.We regret to hear that the food did not meet your expectations. Our resort prides itself on offering a variety of dining options, including 7 specialty restaurants, as well as international cuisine in our buffet restaurant. We continually strive to provide a wide array of flavors to satisfy different palates and are disappointed to learn that we fell short during your stay. On a brighter note, we are delighted that you found our resort beautiful and appreciated the amenities in your room. We aim to create a comfortable and enjoyable environment for our guests, and it’s heartening to know we succeeded in this regard.We hope we have the opportunity of seeing you again in the future.Kind regards,Álvaro Fontenla, General Manager

8/10 - 좋아요

Daniel Allen Ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Álvaro Fontenla Director Occidental Caribe 님, 2024년 1월 31일
Dear Allen.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,