I really wanted to like this property. There were definitely positives and negatives, but the negativies held more weight, especially in light of the fact that there are many other resort options in the DR.
Pros:
-Beautiful beach
-Beautiful ocean
-Friendly staff (front desk manager aside)
-Beautiful resort grounds
-Tasty, strong drinks
Cons:
-Musty, damp rooms (sheets with mold, mildew smelling pillows)
-Power issues (lost power in wing of building 3 nights in a row due to 2 seperate rooms running hair dryer, flat iron, iron at same time)
-Difficult to get new bath towels, hand towels and never washclothes
-Shower water ran under glass wall to toilet and sink area and no floor mats.
-Unplesant front desk manager, Staci.
We stayed in a family suite with the bunk beds. The biggest issues for us were the damp rooms (always smelled damp, but got better with AC and fan always on), difficulty getting towels (never got floor mats or washclothes), but the cherry on top was losing power 3 nights in a row while trying to get ready for dinner and the front desk manger, Staci giving us the run around about not being able to compensate us for having to take hours out of our day 3 days in a row to get power restored. Because of how she handled our situation we will not be back. Her customer service was disappointing.
Again, wait and bar staff were awesome. Francesa at the buffet and beach bar is a gem. Drinks were good and strong and food was hit or miss. Beach was perfection!