20 개의 바/라운지, 3 개의 스윔업 바, 4 개의 풀사이드 바

하드락 호텔 & 카지노 푼타 카나 올 인클루시브 여행 후기

5 out of 5
하드락 호텔 & 카지노 푼타 카나 올 인클루시브
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1538개 이용 후기 중 699개" "
평점 8 - 좋아요. 1538개 이용 후기 중 311개" "
평점 6 - 괜찮아요. 1538개 이용 후기 중 241개" "
평점 4 - 별로예요. 1538개 이용 후기 중 116개" "
평점 2 - 너무 별로예요. 1538개 이용 후기 중 171개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Emmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My kids really enjoyed the Waterpark, lazy river was awesome..the food is not bad too. One thing i didn't like is waiting for transportation to move around the property, you can wait for more than a half hour
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Adriana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! lots of activities
2024년 3월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 25일
Dear AdrianaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 - 좋아요

Cesar L

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good. And they finished fixing the room to late.
2024년 4월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 24일
Dear Cesar LWe appreciate your valuable feedback! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 - 좋아요

Lyana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
En general bueno. La comida y personal muy amables. El hotel ya necesita una renovación.
2024년 4월에 2박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 23일
Estimada LyanaAgradecemos sus valiosos comentarios y lamentamos observar que su estancia no cumplió completamente con sus expectativas en ese aspecto. Puede estar seguro de que hemos tenido en cuenta sus comentarios para seguir mejorando nuestros servicios. Hemos compartido sus comentarios con el equipo para su revisión y que se tomen las medidas de lugar. Esperamos que nos dé la oportunidad de servirle mejor en el futuro, ¡Esperamos su regreso! ¡Rock On!

10/10 - 훌륭해요

Daniel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort for adults and children making it a perfect vacation spot for families.
2024년 4월에 7박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 22일
Dear DanielWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Shamarr Aaron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fun
2024년 4월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 22일
Dear shamarr AaronWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Rowna Santae 님, CHICAGO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was very clean, the food was awesome I can’t wait to return
2024년 4월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 21일
Dear Rowna Santae, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

2/10 - 너무 별로예요

Yvette

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not upgrade they actually downgraded
2024년 4월에 7박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 21일
Dear Yvette, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

10/10 - 훌륭해요

Karine 님, Telluride

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay!!
2024년 4월에 8박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 21일
Dear Karine, We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you a memorable experience. ¡Rock-on!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing vacation! Will be back
2024년 4월에 7박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 21일
Dear Michelle , We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

4/10 - 별로예요

Stojanka

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, unfriendly, food unsatisfactory, service was not like previous 2 times we stayed. Will not be coming back.
2024년 4월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 19일
Dear StojankaWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 - 훌륭해요

NEELAM KANDA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed. Had very good time. It's very clean, full variety of food. All employees are very helpful. Would love to come agai..thankyou
2024년 4월에 7박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 18일
Dear Neelam KandaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Mario

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe
2024년 4월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 16일
Dear MarioWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

4/10 - 별로예요

Terrilee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is huge, requiring you to walk long distances without any real direction. The carts that come to pick you up also dont come around often so you are left to walk some miles to your destination. Pools are overcrowded with children tripping you and staff. Front desk staff wont provide you with a printed or emailed receipt after check out. Over all, just skip this resort.
2024년 4월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 16일
Dear TerrileWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 - 좋아요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 17일
Dear JanetWe appreciate your valuable Score! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy elegante, cómodo, personal amable y todas las amenidades son asombrosas
2024년 4월에 1박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 15일
Estimado JonathanGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great family resort
2024년 4월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 13일
Dear Roger, Thank you for an incredible 5-star review! We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 - 훌륭해요

Raquel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great stay
2024년 4월에 7박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 13일
Dear Raquel, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 - 훌륭해요

Kendall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 14일
Dear KendallWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

6/10 - 괜찮아요

Valentina Maria

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
We traveled in April with young children. The facilities are amazing, the resort offers a lot of activities and is exceptionally equipped with swimming pools. However we found the rooms not clean and the staff not very responsive generally. Also dining options were limited, restaurants offered the same menu every day. We had an incident in our room which required linen changing, we advised the staff however they didn’t bother resolving the problem. It was very windy every day, which meant we couldn’t enjoy the sea, especially with young children. We however made the most of the amazing swimming pools. All in all I recommend Punta Cana for families with young children but not such large resort like Hard Rock.
2024년 4월에 7박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 12일
Dear Valentina MariaWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 - 훌륭해요

Richard Allen 님, Omaha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place.
2024년 4월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 12일
Dear Richard AllenWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 - 좋아요

Omer Ben

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
So I’ll start like this the hotel and all you get it’s amazing and great! The only problem I have with this hotel is the salesman that trying to sale you the membership and it’s all of them from the second you arrived they bother you to the mornings they will call you at 7-7:30 AM to make sure you will come to hear what they have.. they will push you anytime they can while you came to hear what they have which is ok… but when you do check out they will bother you again and tell you that you have time until your flight come hear what we have to offer you or I’ll come seat with you outside until you’re waiting’s for your taxi to leave… Anyway the overall was amazing this is the only problem we had!!
2024년 4월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 11일
Dear Omer Ben, We appreciate your valuable feedback, and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. Likewise, we hope you give us the chance to better serve you in the future, we'll wait for your return. ¡Rock-on!

8/10 - 좋아요

Zell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay. Highly recommend the golf cart. You don’t have to wait on the shuttle and could easily get around. It was fun in the evening to just ride around the property. The food was ok, but some restaurants were much better than others. Toro, Los Galos, Ciao Trattoria and Syached were our favorites. The buffets are like all the same to me, mediocre at best. The vacation plan are who you book the golf cart and transportation. Very helpful, but are on you to purchase their vacation memberships which have mixed reviews. If you don’t mind doing a 90 minute breakfast while they try to sell you the membership then they give nice perks like a free golf cart rental, massages, etc. All in all we loved it and we will go again! Lots of fun and a beautiful beach!
2024년 4월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 11일
Dear Zell, We appreciate your valuable feedback, and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. Likewise, we hope you give us the chance to better serve you in the future, we'll wait for your return. ¡Rock-on!

2/10 - 너무 별로예요

Shantanique

I was sooooo disappointed with Hard Rock Cafe. Me & my husband booked a trip and was not able to make it due to our flights being cancelled same day. When reaching out to the hotel, they did not want to refund which was okay BUT I was shocked that they also did not let us rebook at least with a fee or anything. I wasted 1800 on a stay I never got to enjoy. Their policy on refunds and changing reservations says to call them. So I really didn’t understand why they were not accommodating at all. Although our flights being canceled wasn’t their fault, I just knew I could at least count on them to help us get rebooked Service
2024년 2월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 10일
Dear Shantanique, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 - 좋아요

Rocio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved my stay at Hard Rock Punta Cana. The staff, the service and amenities were top notch.
2024년 4월에 2박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 9일
Dear Rocio, We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

10/10 - 훌륭해요

john

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 3월에 6박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 8일
Dear John, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

4/10 - 별로예요

Jacqueline

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are old. Bathrooms weren’t clean. Service was not helpful. Transportation to get around hotel was challenging
2024년 4월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 12일
Dear Jacqueline We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 - 훌륭해요

Kurt

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the availability of most everything on the property. I thought the On Tour transportation was a bit confusing. I arrived in Terminal B, but had to be picked up at Terminal A.
2024년 3월에 6박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 8일
Dear Kurt, Dear We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

6/10 - 괜찮아요

Jennifer

연인과의 여행
Disappointed for what we paid. Very busy! Not enough amenities for the amount of guests (chairs and umbrellas) Food was good. Nice beach and property. Big waves at the beach.
2024년 4월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 7일
Dear Jennifer Wilson, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We will share this review with the involved departments for a proper follow up and appropriate corrective measures. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

2/10 - 너무 별로예요

KUN

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La tubería de agua en la pared se rompió y entró mucha agua a la habitación, tuve que ir a la recepción para cambiarme de habitación personalmente, me tomó más de una hora hacerlo, durante el proceso mi actitud fue arrogante y brusco
2024년 3월에 2박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 7일
Estimado Kun Zhen, Gracias por tomarse el tiempo de escribir un comentario sobre su estancia con nosotros, lamentamos saber que su estancia no cumplió completamente con sus expectativas. Por favor, póngase en contacto con el equipo de atención al cliente en customercare@hardrockhotelpuntacana.com para brindarnos más detalles. ¡Rock-on!

8/10 - 좋아요

Charles Bryce Jacob

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of entertainment options though some not included like mini putt or bowling should be. Entertainment at night is better than most. Cockroach in room so had to move. That part was not fun.
2024년 3월에 6박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 7일
Dear Charles Bryce Jacob, Thank you for your review! We are delighted to know you had such a great time with us. We will share your comments with our rockers, they will be so happy to know they provided you a great time. We hope to welcome you to our stages very soon to earn the final star. ¡Rock-on!

10/10 - 훌륭해요

George 님, Acworth

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good all inclusive experience. Excellent and friendly service.
2024년 3월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 5일
Dear George, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

8/10 - 좋아요

Ursula Kuehl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our first time at an all inclusive resort. The staff at the Hard Rock were friendly and very helpful. The pools and beach were amazing. We didn’t like that the lines for drinks and food were always long. They advertise food trucks on the beach-there is one, the other one was for drinks. The restaurant staff were always friendly-the food was okay. You also have to be strategic about getting a chair at the pool or beach. My husband is an early riser so he was able to put towels down for us-towels we saved from the night before. If you don’t do this you won’t get a spot. We loved our stay. Four stars are due to the long lines for drinks and the food being okay, not bad, not good.
2024년 3월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 5일
Dear Ursula Kuehl, We appreciate your valuable feedback, and we’re sorry to observe your stay didn’t completely meet your expectations. You can be sure that we have taken your feedback into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future, we'll wait for your return! ¡Rock-on!

2/10 - 너무 별로예요

Jason Mark

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Juts being on vacation .
2024년 3월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 3일
Dear Jason Mark, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 - 좋아요

Christy

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Then amenities, weather and location were great! It is a giant resort so it takes a day or so to get the lay of the land. They have trolleys that take you from place to place which was good and bad. In some cases, it made it feel less relaxing. The beach is stunning and the staff is very friendly.
2024년 3월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 3일
Dear Christy, We are delighted to know that you had an excellent time in our hotel. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 - 훌륭해요

Felix

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique facilities, excellent restaurants and lots of fun!
2024년 3월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 2일
Dear Felix, Thank you for your amazing 5-star review. We are delighted to hear that you had a great time at our hotel. We are pleased to hear that you had a great vacation, and we are happy to hear that you received excellent service from our rockers. We look forward to welcoming you back to our property and continue to provide you with a memorable experience. ¡Rock-on!

10/10 - 훌륭해요

Ashley-Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 3일
Dear Ashley-Marie, We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

10/10 - 훌륭해요

nievelina

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 22일
Dear NievelinaWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

6/10 - 괜찮아요

Hernan 님, Key biscayne

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The service and food quality very poor
2024년 3월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 1일
Dear Hernan,We appreciate your valuable feedback, and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. Likewise, we hope you give us the chance to better serve you in the future, we'll wait for your return. ¡Rock-on!

2/10 - 너무 별로예요

Gary

가족 여행
좋아요: 직원 및 서비스
We had a rat in our room over multiple nights. We unfortunately initially thought it was a gecko (came out at night when we weren't wearing our glasses). On our second to last day, we saw it with our glasses on. A rat. We saw it twice that day, so we are sure that's what it was. Unfortunately, we weren't able to get our phones quick enough to get a picture or take a video. I suspect the hotel doesn't believe us, as we've made complaints, but the best they've been willing to offer us is one free night during a future stay. We won't be having a future stay.
2024년 3월에 7박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 2일
Dear Felix, Thank you for taking the time to write about your stay, we sincerely regret the inconveniences. Please contact Customer Care team to gather more details. ¡Rock-on!

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome food, pools, entertainment
2024년 3월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 3월 31일
Dear Amy, Thank you for taking the time to write a review about your stay with us. We appreciate your valuable comments and are sorry to hear that your stay did not completely meet your expectations. We are happy to hear that you had a great vacation and that you received excellent service from our rockers. Let's keep on rocking!

4/10 - 별로예요

Alejandro

가족 여행
좋아요: 청결 상태
For the price you pay, you don’t get what you expect. I went to the Riviera maya hard rock and it was another total different experience. In punta cana, we were very disappointed. First, there were tons of spring break kids, between 500, you don’t expect this, at a nice hotel like this one. Second, the place was overcrowded, getting a place at the beach or pool was extremely difficult, you had to get up at 7 am. And the best pools for adults and to relax, were for the legendary program. Food was average and service poor.
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 3월 29일
Dear Alejandro We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 - 훌륭해요

Cristian

2024년 2월에 1박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 18일
Dear CristianWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

8/10 - 좋아요

Hallie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
LIked staying at Hardrock, easy check end and the transportation to get around the property was very easy and convenient. Food was okay lots of options.
2024년 3월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 3월 28일
Dear Hallie, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 - 훌륭해요

Susan

2024년 3월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 16일
Dear SusanWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

2/10 - 너무 별로예요

Michael

2024년 3월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 17일
Dear MichaelWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 - 훌륭해요

Carlos

2024년 3월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 15일
Dear CarlosWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 - 훌륭해요

Taylor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort was absolutely amazing. The property was beautiful and the amenities were everything we hoped for. The food was great for an all inclusive option and the upgraded dinner was worth the price. We were already looking into booking our next trip with our kids.
2024년 3월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 3월 25일
Dear Taylor, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. Rock On!

6/10 - 괜찮아요

Abby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loaded with spring breakers and understaffed, especially at night. During the day the pools and beach and bars were packed, but beautiful. They don't ID underage kids. Quite a few of them throwing up, yelling, and fighting with staff. Dinner after 7pm is very slow it took 20 minutes just for someone to take our drink order; once we had a server they were very hospitable. The options for after dinner drinks, snacks, and entertainment are limited, unless you want to spend your evening with gaggles of rowdy teens. The karaoke lounge shut down due to vomit. We voiced concerns to the front desk and concierge asking for any suggestions- where we could sit and relax without the drunk teens, like an adults only area? Less than helpful in suggesting the casino, they accept fake ID's. They charge for drinks at the casino despite the all inclusive, at that point I was willing to pay for a glass of wine so I didn't have to wait in a 50 person line of teenagers and had a relatively calm place to sit down. Concierge also suggested we go back to our room and they would deliver some wine, desserts, or snacks, for our honeymoon. When we got to our room they told us they could only bring us one cheesecake and a chicken sandwich, and no wine. Then they forgot the sandwich. Pretty disappointing hospitality for the money and it being our honeymoon; requests were never met, all of this really could have been rectified on-site. I would not return unless Hard Rock reaches out to address my concerns.
2024년 3월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 3월 25일
Dear Abby, Thank you for taking the time to write a review regarding your stay with us. We appreciate your valuable feedback, and we’re sorry to observe your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future. Rock On!

8/10 - 좋아요

Jose 님, San Juan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very clean and nice. The staff was very friendly. The only thing that can improve is the bar service. Beer was not as cold as we would like it
2024년 3월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 3월 25일
Hello Jose,Thank you for an amazing review! We are delighted to know you had such a great time with us. We will share your comments with our rockers, they will be so happy to know they provided you a great time. You can be sure that we have taken your comments into consideration in order to continue improving our services. We hope to welcome you to our stages very soon to earn the final star. Rock On!