12 개의 야외 수영장, 08:00 ~ 18:00 오픈, 무료 카바나, 수영장 파라솔

마제스틱 미라지 푼타 카나 - 올 인클루시브 여행 후기

5 out of 5
마제스틱 미라지 푼타 카나 - 올 인클루시브
Bavaro, Playa Arena Gorda, Punta Cana, La Altagracia

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 4472개 이용 후기 중 3011개" "
평점 8 - 좋아요. 4472개 이용 후기 중 867개" "
평점 6 - 괜찮아요. 4472개 이용 후기 중 302개" "
평점 4 - 별로예요. 4472개 이용 후기 중 145개" "
평점 2 - 너무 별로예요. 4472개 이용 후기 중 147개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

2/10 - 너무 별로예요

EUNGYU

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Honestly this place is the worst place I've been to. You have to wait more than an hour to check-in and once you get to your room, you also have to wait for your luggage to arrive, which took more than an hour. We are sitting there just wasting our time. The staffs are so eager for tips, and their facial expression will change according to the amount of the tip. Do not get a massage or a spa in this hotel. it's not worth it. I couldn't get out of this hotel fast enough. I would never visit this hotel again.
답변 제공: Melissa Espinosa 님, 2023년 5월 31일
Dear Eungyu,We are so grateful that you took the time to write about your recent experience at our resort.We would like to extend our apologies for any inconvenience you experienced during your stay. Here at Majestic, we try to make every guests stay as special and memorable as possible. We thank you for your patience during this development period and please be assured that we have brought your comments to the immediate attention of Senior Management.Once again, we are very sorry if we failed to meet your expectations. However, we sincerely hope that you will provide us with an opportunity to redeem ourselves, and prove to you that this experience does not correspond to our service standards, by visiting us again in the not too distant future.Sincerely,Customer Care at Majestic Resorts.

2/10 - 너무 별로예요

DAEHEE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이용 추천 절대 하고싶지 않은 호텔 Majestic mirage
전반적으로 5성급 호텔로는 느껴지지않는 부족한 서비였습니다. 1.청결도 침구류가 전반적으로 청결하지 않은느낌이라서 불안했는데, 와이프의 팔에 벼룩이 물어서 남은 흔적들이 생겼습니다. 습도가 높으니 더욱 청결에 신경써야 적어도 3성급 이상의 숙소가 될수있습니다. 타월교환도 6일중 2일이나 없었습니다. 이렇게 비싼 숙소료에 타월교환도 되지않으니 너무 불편했습니다. 방청소는 6일중 2일 되지 않았습니다. 태풍이 있어서 휴일이었다고 호텔측에서 핑계되었지만, 나는 돈을 지불했으므로 서비스받을 의무가 있는데도 호텔은 무시했습니다. 2. 온수이용불가 6일중 3일 온수이용이 불가능해서 매우 불편했습니다. 호텔에 요청했지만, 또다시 태풍핑계를 대며 온수가 나오지않아 가족들이 씻는데 매우 불편했습니다. 3. 물품준비 미비 옷걸이 부족, 세탁서비스 신청종이 없음, 슬리퍼부족, 침대부족, 냉장고 안 맥주음료 리필 부족 이 모든것들이 왜 내가 요청해야만 갖다주는지 모르겠습니다. 이곳은 5성급 호텔이 아닙니다. 4. 식당 불친절 직원들 중 일부는 인사도 하지않고, 표정이 안좋았습니다. 서비스교육을 안받은 사람은 리조트에서 일하지 않도록 내부교육이 필요합니다. 특히 식사중인데 옆에서 청소하는 직원, 식사중인데 그릇과 포크를 가져간 직원, 음료 요청했는데 안가져오는 직원 등 교육상태가 심각하다고 느꼈습니다. 5. 시설이용불가 허리케인으로 인하여 어린이수영장 3일, 일반 수영장 2일 이용하지 못했습니다. 이것은 리조트의 대비와 대응이 아쉬운 부분입니다. 우리아이들은 방에서 핸드폰밖에 못했습니다. 6. 약한 냉방, 잦은 정전 처음부터 방의 냉방이 약해서 적응해야함에 불편했습니다. 19도로 낮춰져 있음에도 불구하고 전혀 시원하지 않았습니다. 특히 식당들의 냉방상태는 심각했습니다. Steak house와 일본식 식당은 너무 더워서 식사중에 땀을 계속 흘릴수밖에 없었습니다. 태풍원인때문인지, 새벽에 잦은 정전이 있어서 잠을 편히 못잤습니다. 태풍 당일은 이해하지만, 다음날과 그 다음날까지 문제가 계속되었습니다. 7.매니저급 직원들의 불친절 우리 매니저는 전반적으로 대응에 노력을 했습니다.(De Leon) 하지만 다른 매니저에게 클레임을 요청했을 때 불쾌한 표정을 지으며 도움을 주지않았고, 오히려 회피하고 다른곳에 클레임 요청하라고 짜증을 냈습니다.(Jorge) 매우 예의 없었고, 심지어 호텔 최고매니저도 클레임요청에 고객응대하지 않았으며, 일부 고객은 숙박비 계산이 잘못되었음에도 사과도 환불도 없었습니다. 이것은 완벽한 문제입니다. 8.유일한 장점 키즈클럽과 어린이수영장 직원들은 모두 매우 친절하고, 노력하는 모습을 보여주었으며 아이들에게 행복한시간을 만들어 주었습니다. 키즈클럽에 근무한 여직원들에게 박수갈채를 보내며 진심으로 감사합니다. 전반적으로 불편함이 가득한 여행이었으므로, 다시 가고싶지 않습니다. 다른 이용객들이 같은 불편함을 겪지 않기를 진심으로 희망합니다.
2022년 9월에 6박 숙박함
답변 제공: CC 님, 2022년 9월 30일
Dear DAEHEE,We are so grateful that you took the time to write about your recent experience at our resort.We would like to apologize for any inconvenience you may have experienced regarding Hurricane Fiona during your stay. This is a natural phenomenon beyond our control and Majestic Resorts has taken the necessary measures to prepare for it and try to reduce the inconvenience to our guests. However, the unpredictability of this situation makes it more complicated to respond immediately in some specific situations. We thank you for your patience during this period of development and please be assured that we have forwarded your comments to the immediate attention of the General Management.Thank you for sharing your experiences with us. We appreciate any and every opportunity to re-evaluate and improve.Sincerely,Jessica MatosCustomer Care at Majestic Resorts

4/10 - 별로예요

Kwangmo

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not meet my expectation
I suffered a lot of inconvenience due to the hurricane and service. No one explained to me. When can I use hot water, when can I use the swimming pool, when can I use the elevator. And I wanted to turn off the air conditioner in the evening but it didn't work. I called the staff, but they told me to open the window a little.(when hurricane is coming) Most of the staff don't even say hello. The service was the worst of any 5 star hotel I've been to. But the only kids club staff was friendly. They were always explaining the next kids program and memorizing the child's name. And in the restaurant, only the staff serving the coffee were friendly.
2022년 9월에 6박 숙박함
답변 제공: CC 님, 2022년 10월 7일
Dear Kwangmo, Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us.We would like to apologize for any inconvenience you may have experienced regarding Hurricane Fiona during your stay. This is a natural phenomenon beyond our control and Majestic Resorts has taken the necessary measures to prepare for it and try to reduce the inconvenience to our guests. However, the unpredictability of this situation makes it more complicated to respond immediately in some specific situations. We thank you for your patience during this period of development and please be assured that we have forwarded your comments to the immediate attention of the General Management. On behalf of all of us here at Majestic, we would deeply appreciate another chance to welcome you back. We will do everything in our power to make your next experience with us absolutely wonderful.Sincerely, Karen CovarrubiasCustomer Care at Majestic Resorts

2/10 - 너무 별로예요

Shin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No creo que sea el mejor lugar para ir en familia
Primero que nada llegando al hotel check in no puede ser mas lento muy malo el servicio desde comienzo. He ido a varios hoteles en punta cana pero primera vez que el servicio es tan lento y malo.. mayordomo encargado llego despues de 30 minutos pero ni disculpas nos presento una parte del hotel y nos dijo que resto lo vieramos por online. Llegamos a la pieza ( segun el hotel era el mas grande y mejor habitacion) era grande pero la cama para los niños era muy pero muy malo. La principal era normal. Despues de ver la habitacion fuimos al buffet a cenar. Comparado con royalton y hard rock los hoteles que estuvimos las veces pasada dejava mucho que desear. Comida muy surtida pero mala calidad y en sabor tambien dejaba mucho que desear. Hotel familiar pero el restaurant frances era el unico decente pero solamente para mayores de edad. El italiano no puede ser mas lento y atendian con una cara que casi me escapo el buffet atencion un poco mejor pero comida mala el japones comida no muy rico la cocina a la plancha el show normal comida arroz salteado rico el carne con fideo malo el salmon malo. Los bares en la plaza atencion muy lento para que te atiendan no era facil. El sport bar atencion muy simpatico comida normal y como era el unico lugar abierto como hasta despues de la 12 las gentes con buena onda.. eran muy pocos lugares que se podian pedir toalla para la playa o picina incluso 3 dias nos dijeron que no habia tengo que escribir mucho mas pero no queda mas letras disponib
2022년 9월에 6박 숙박함
답변 제공: CC 님, 2022년 10월 5일
Estimado Shin,Estamos muy agradecidos de que se tomara el tiempo de escribir sobre su reciente experiencia con nosotros.Pedimos disculpas por hacer su estadía tan desagradable y queremos asegurarle y a otros futuros huéspedes que todos sus comentarios serán cuidadosamente analizados para tomar las acciones apropiadamente correctas en cada caso.Nosotros creemos que la única manera de alcanzar el mejoramiento constante, la satisfacción del huésped y la calidad del servicio por el que nos esforzamos es escuchando cuidadosamente las criticas, comentarios y sugerencias de nuestros huéspedes por lo que apreciamos mucho los comentarios negativos ya que nos hacen darnos cuenta donde estamos fallando para poder mejorar. Entiendo que no podemos deshacer su experiencia, sin embargo quisiera extender mis más sinceras disculpas por las carencias que experimentó.Sinceramente,Karen CovarrubiasCustomer Care at Majestic Resorts

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean the room
2022년 9월에 3박 숙박함
답변 제공: CC 님, 2022년 9월 13일
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us.Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you. We would love the opportunity to welcome you back. Please let us know when you are booking your next visit so we can be ready to give you a warm, Majestic welcome.Sincerely, Karen CovarrubiasCustomer Care at Majestic Resorts

10/10 - 훌륭해요

Jinyong

2022년 5월에 4박 숙박함
답변 제공: CC 님, 2022년 6월 7일
Dear Jinyong, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Nathalie Montero Customer Care Majestic Resorts

10/10 - 훌륭해요

Abdiel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love everything
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Cara 님, Scottdale

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love that it never feels overcrowded. Went with 10 couples and it was fantastic. Our Butler was next level. Candio you are the man.
2024년 4월에 6박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 18일
We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

4/10 - 별로예요

Nicole

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 18일
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

8/10 - 좋아요

Tiffany

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 18일
Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place very clean and personal was perfect good job everyone! Very happy with my stay❤️
2024년 4월에 4박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 17일
Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

8/10 - 좋아요

Leo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The grandness of the entrance and lobby area was very nice. The long layout and skinny pools was nice to look at, but not really functional for our liking.
2024년 4월에 4박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 17일
Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

6/10 - 괜찮아요

Danielle 님, Newport Beach

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property itself was beautiful and what you would expect of an upscale all inclusive resort. However, while there wasn’t a lack of food options, the quality of the food was terrible. Room service food was absolutely terrible and inedible. The food throughout the resort was such low quality it was surprising. Things that aren’t even expensive, like breads and pastries, were stale and tasteless. The drinks were hit or miss, a lot of the cocktails being watered down. The only decent meal was at the habachi restaurant. Also, housekeeping was very slow any time we called. Twice I had to call for more towels because we weren’t given enough, and it would take well over an hour to get them sent up. Pool was fun, property very nice and beach was amazing. Our butler Vicky was also very friendly!!
2024년 4월에 4박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 16일
Thank you so much for your beautifully worded and detailed review.We can't tell you how sorry we are that your experience at our resort was not as you expected. There is nothing more important to us than the satisfaction of our valued customers, such as yourself. Therefore, in the most sincere way possible, we would like to apologize to you.However, we know that words and promises without real actions are not enough. Therefore, we would like to reiterate that we are working hard to ensure that this bad situation does not happen again, neither with you nor with any other of our customers.Thank you for sharing your experiences with us. We appreciate any and every opportunity to re-evaluate and improve.Sincerely, Customer Care at Majestic Resorts

10/10 - 훌륭해요

Cicero

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Hotel. Perfect for relaxing.
2024년 3월에 10박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 15일
Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon. It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service. We hope to see you many more times for even more excellent vacation experiences. Sincerely, Customer Care at Majestic Resorts

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was easily accessible
2024년 4월에 5박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 15일
Dear Stephanie,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Heriberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio sobre todo de parte de Claudio mata y cesar en los bares de las piscinas
2024년 4월에 5박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 15일
Dear Heriberto,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

6/10 - 괜찮아요

Hoo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Booking golf tee was difficult even through hotel included unlimited tee time
2024년 4월에 5박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 15일
Thank you so much for your beautifully worded and detailed review. We would like to extend our apologies for any inconvenience you experienced during your stay. Here at Majestic, we try to make every guests stay as special and memorable as possible. We thank you for your patience during this development period and please be assured that we have brought your comments to the immediate attention of Senior Management. We hope you will give us another chance to do everything in our power to make it up to you on your next visit. Sincerely, Customer Care at Majestic Resorts

10/10 - 훌륭해요

Myles

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff was extremely friendly and very accommodating across all areas. 10/10 would return in the future.
2024년 4월에 3박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 16일
Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel and the staff was amazing! Will go back again and again!!
2024년 4월에 7박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 14일
Dear Jennifer,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Mary Teague

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fantastic time! The staff at the resort is what makes this place even better. Our butler Arturo made sure everything was taken care for us and anytime we asked him anything, he responded right back. He made all our reservations for us the first night to make sure we were able to do all we wanted while we were there. Juan is the absolute best bartender there. He was so fun and entertained us each day at the pool. Nelson and Jimy were also some of the best wait staff there but all were so nice and helpful and everyone wants to make sure stay there the best it can be. We would definitely come back, especially for the staff!
2024년 4월에 7박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 15일
Dear Mary,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Lisa 님, Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 14일
Dear Lisa,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 - 좋아요

Cara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My husband and I chose majestic mirage for our honeymoon. We absolutely loved it ! Some pros and cons of course as that’s anywhere you stay. Pros: The staff was absolutely amazing! So friendly. Most of them spoke English. Our room did have a butler, which he kind of left us alone and let us do our thing which we absolutely loved. He wasn’t always bothering us! The property overall was pretty good. Had a lot of things that you could do. You could also walk to the other resorts and do things. Cons: we stayed in the rooftop Jacuzzi suite. I was very disappointed to see that the Jacuzzi at the bottom had cracks in it. The boards to that deck were very unstable. I felt unsafe standing on it. We unfortunately did not get to use that part of the room. Most of the food there was cold by the time you sat down. Even at the steakhouse place. The buffet food was warm when you got it, but when you sat down, it quickly lost its temperature. Typical buffet behavior! We stayed all the resort, because coming into the resort that part looks unsafe. As soon as you got on the resort though, beautiful and very safe Overall, I would come back to this resort. Next time we will do a swim up suites. Also plan to check out the one in Mexico.
2024년 4월에 4박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 13일
Dear Cara,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Joshua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent.
2024년 4월에 6박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 13일
Dear Joshua,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Sahar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful relaxing area, nice and friendly staff! We all enjoyed our trip! The only issue, we saw a few cockroaches in our room and the lobby by the food area!
2024년 4월에 4박 숙박함
답변 제공: Jessica Matos 님, 2024년 4월 12일
Dear Sahar,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts

10/10 - 훌륭해요

LAJOSHUA TIRRELL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort was amazing, great food options and amenities. The nightly entertainment was a huge plus, there was something to do every day. We had an incident at the property and Yeimi was very accommodating. She truly cared about our experience and made this trip excellent. Our butler Isidro was awesome and made sure we had everything we needed. I would highly recommend and we will return here for our next Punta Cana trip.
2024년 4월에 5박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 12일
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Monica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was everything we expected! Food was great room was clean and the staff was friendly! Lelus our butler was great we did not have to worry about anything!
2024년 4월에 3박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 12일
Dear Monica,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Jamila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were extremely welcoming and attentive. Property is well kept.
2024년 3월에 5박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 11일
Dear Jamila,Firstly, the entire team of Majestic Resorts wants to thank you for sharing your experience with the rest of the Expedia community. We are grateful that you and your family enjoyed your vacation at our hotel Majestic Mirage; and that you were able to enjoy all the amenities, shows, restaurants, and areas of our property.Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Tiffany 님, Cheektowaga

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Majestic Mirage was beautiful,clean,and overall a wonderful vacation. So many dining options even though the dinner buffet needs to be a bit better but room service and snacks,and the specialty restaurants were wonderful. There was always something to do and the beach and pool area was clean and relaxing. The gym is so nice and big and was perfect to stay on track with workouts. Our butler Luci was so helpful and was always there to help us if we needed anything- to help schedule excursions and dinner reservations,etc. We had a problem with our water and she made sure she had them fix it immediately. We really enjoyed our stay at the Mirage and all the extras they provided to make our stay the best it could be. Definitely would return.
2024년 4월에 7박 숙박함
답변 제공: Nathalie Montero 님, 2024년 4월 11일
Dear Tiffany,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care, Majestic Resorts

10/10 - 훌륭해요

Amanda 님, Winslow

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff! Perfect for relaxation. Great service food and fun experiences. I can’t wait to return. Jacobs was a great butler!
2024년 4월에 7박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 10일
Dear Amanda, Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

10/10 - 훌륭해요

Gilbert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the swim up room which was centrally located, close to the beach, the bar and the beach buffet.
2024년 4월에 5박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 10일
Dear Gilbert, We sincerely appreciate your perfect rating and kind words about your stay at Majestic. Thank you so much for sharing your thoughts with us in regard to your stay. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Customer Care at Majestic Resorts

8/10 - 좋아요

Shawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Majestic Mirage property was beautiful. The lobby, the Plaza with lights, the trees throughout the property, the pools, and more were all beautiful. Very classy looking. The staff was fantastic. Everyone was so friendly and helpful. Best staff I've ever experienced. Cesar who was our 'butler', was great also. Entertainment was fun. Beach and water were beautiful. 6:28 AM Only areas of opportunity for improvement was the food. Quality was just OK. Have had better food at other resorts. The individual a la carte restaurants such as the Le Essence, Kabuki hibachi, were good. The buffets and sports bar were just OK. Expected better food quality and handling of the food. Heating lamps were not keeping food warm. Cold items needed more ice to keep food from going bad. Bananas were spoiled half the time, and several foods were empty during peak times.
2024년 3월에 8박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 10일
Dear Shawn, Thank you for your kind review and for recommending Majestic Resorts to future travelers.We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Sincerely, Customer Care at Majestic Resorts

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would recommend this place. We will return. Staff made you feel at home. Valentino and Benitz were the best waiters at Seaside. Always had a table ready with your drink of choice in the morning. Wilber, our butler can’t say enough about him. Hands down the best guy ever. Made you feel welcome. Made sure you had dinner reservations. Treated us like family. Just made sure your stay was everything you wanted it to be. He has the “it” factor. I’m sure when we come back he’ll be running the place. Big Papi and THE BOSS
2024년 3월에 7박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 10일
Dear John, Thank you for your kind review and for recommending Majestic Resorts to future travelers. We greatly appreciate your compliments towards our staff, especially your butler, we are happy to know that the service exceeded their expectations.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise. Sincerely, Customer Care at Majestic Resorts

10/10 - 훌륭해요

Tyler Chad 님, Winslow

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing time at Majestic Mirage! Our butler, Jacobs, MADE this trip so special! We can’t wait to come back and request Jacobs next year. We had a group of 8 and he made sure every reservation happened for us! Even at capacity, the resort never felt full.
2024년 4월에 7박 숙박함
답변 제공: Meybi Baez 님, 2024년 4월 10일
Dear Tyler Chad, Thank you for your kind review and for recommending Majestic Resorts to future travelers. We greatly appreciate your compliments towards our staff, especially your butler, we are happy to know that the service exceeded their expectations.Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise. Sincerely, Customer Care at Majestic Resorts

10/10 - 훌륭해요

Jesenia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service from the time of arrival to the time of departure. The staff was awesome. Food and drinks were delicious and drinks. Resort and my room were beautiful. This was my first and because I booked the trip with Expedia, my room was upgraded to the next level which was butler service! My friends and I definitely are planning to go back.
2024년 4월에 4박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 9일
Dear Jesenia,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Stacy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I brought my 15yo son and 18yo niece to the Majestic Mirage for spring break. Gomajestic shuttle service was seamless. At arrival, we were provided with resort info and given our resort ID bracelets (which were also our room key! Loved!!) Our “butler” arrived, gave tour, info on dress codes & amenities, and made restaurant reservations. Helpful! He would check daily to make sure we were happy, and tell us about events. We could reach him on WhatsApp. Room was beautiful. We signed up for 2 beds and only got one. I shared the king and a cot was brought for my son and put in the living area. It was rock hard so he slept on the couch. He is easy going and didn’t mind. However, an adult would be very uncomfortable. Food was good and ambiance lovely. Service was personal & awesome! Loved the coffee shop for drinks/desserts. Enjoyed the pool and beach daily. The serving staff were attentive. Loved pool/beach Zumba & beach volleyball area. Plenty of chairs/beds at beach. Grounds were beautiful and clean. We rented a hobie sailboat for $50/1 hr which came with a quick lesson. Fun but expensive. The water is pristine & the beach manicured each morning. The staff were fun, energetic and engaging. I felt safe there and on excursions. Adjoining resorts had water park/casino/disco. All rooms booked, but did NOT feel crowded at all!! Peaceful. Only complaint was in-your-face sales on Dominican night. Guy asked me for 1000peso ($17) tip for “helping.” Avoid!! Would go back!
2024년 3월에 7박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 9일
Dear Valued Guest,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 - 좋아요

Katie Lynn

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was what we expected. We had a very large group and are very happy with our choice. The staff goes above and beyond to make you feel welcome
2024년 3월에 7박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 8일
Dear Katie Lynn,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Christa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay at the Majestic Mirage. The dining options were great. We always found something on every menu. The staff was amazing and made our stay one to remember! Our butler, Amable, went above and beyond to ensure we were comfortable, had all we needed, and more! We would visit again and would definitely request Amable for our butler!
2024년 3월에 7박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 7일
Dear Christa,We really appreciate that you have taken the time to share your experience here on Expedia.Thank you so much for sharing with us and future travellers your first impressions of our property and wonderful memories of this stay. It is for all of us such an honour and joy to read that this has been one of your favourite stays. Our commitment is to make each stay super, and we hope you have many more outstanding holiday experiences at our Majestic properties.We hope to see you many more times for even more splendid holiday experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 - 좋아요

Sarah 님, Hamburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 8일
Dear Sarah,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Dottie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jose Jacobs was amazing.
2024년 4월에 5박 숙박함
답변 제공: Nathalie Montero 님, 2024년 4월 7일
Dear Dottie,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care, Majestic Resorts

10/10 - 훌륭해요

Shea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Seriously loved everything about our stay! Everything from food to activities were perfect. What a great way to celebrate our anniversary!!
2024년 3월에 6박 숙박함
답변 제공: Nathalie Montero 님, 2024년 4월 7일
Dear Shea,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care, Majestic Resorts

10/10 - 훌륭해요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt safe the whole trip. Property was clean and beach was great.
2024년 3월에 7박 숙박함
답변 제공: Nathalie Montero 님, 2024년 4월 7일
Dear Jonathan,Thank you for taking the time to share your review regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care, Majestic Resorts

10/10 - 훌륭해요

Yolanda 님, Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service
2024년 4월에 3박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 6일
Dear Yolanda,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Kristi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing. Would definitely go back!
2024년 3월에 6박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 6일
Dear Kristi,Thank you for selecting our hotel for your holiday and for sharing your impression of your stay at our resort. We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The water is an indescribable color of turquoise. Our trip was exactly what we needed. Very relaxing and we didn’t have to think of anything else but to enjoy.
2024년 3월에 7박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 6일
Dear Sarah,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Majestic Mirage is a fantastic destination for any sun lover. Our butler, Edward, took fantastic care of us from beginning to end. With both a beautiful beach and beautiful amenities, this resort will not disappoint.
2024년 3월에 7박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 5일
Dear Andrew,Thank you so much for your wonderful words and for taking the time to tell the Expedia community about your stay.We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that it's never our intention to inconvenience our guests by any means, but sometimes shortcomings may arise and we always strive to fix them as soon as possible.We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Zachary 님, Bartonville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had Jose as our butler and I feel as if we didn't have to do anything but relax and enjoy our vacation!! This was one of the best resorts with friendly staff! The food was excellent! we loved the hibachi it was delicious and the experience was a great time! The steakhouse that is on resort has great flavor! The beaches were very maintained and clean. They had staff on the beaches that came around frequently if you'd need drinks. I'd highly recommend staying here!
2024년 3월에 5박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 11일
Dear Zachary,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Philip Randall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We absolutely loved our stay and loved meeting the staff! Omar was above and beyond our expectations! Charley and Cesar at the bars were amazing! Dario, Freddy, Ulysses, and more made our stay unbelievable!
2024년 3월에 7박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 4일
Dear Philip,Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.Our objective is to provide exceptional vacation experiences for all our guests, and we are pleased to see that our staff went above and beyond to ensure you had a wonderful and memorable stay with us. We hope to see you many more times for even more splendid holiday experiences.Sincerely,Customer Care, At Majestic Resorts

8/10 - 좋아요

Davina

2024년 3월에 3박 숙박함
답변 제공: Natacha Pérez 님, 2024년 4월 4일
Dear Daviana,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts

10/10 - 훌륭해요

Janet

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about Majestic was wonderful from the moment we arrived to when we checked out. Check-in was smooth, warm, engaging and we appreciated the tour of the property and being take care of until our room was ready. Luci, our butler, was amazing!! Resourceful, very kind, responsive, went out of her way every day to see how we were doing and what we needed. So grateful for her. She did so well. We were glad to make all food reservations the day we arrived to get that out of the way and beyond that, the all inclusive options all day and all night kept us trying different things on different days in different places for our 5-day trip. We loved it!
2024년 3월에 4박 숙박함
답변 제공: Jessica Matos 님, 2024년 4월 2일
Dear Janet,Dear Valued Guest,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts