숙박 시설의 전망

드림스 로얄 비치 푼타 카나 - 올 인클루시브 여행 후기

4 out of 5
드림스 로얄 비치 푼타 카나 - 올 인클루시브
Av. Alemania S/N, El Cortecito, Bávaro Beach, Punta Cana

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 523개" "
평점 8 - 좋아요. 1003개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 129개" "
평점 4 - 별로예요. 1003개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 40개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Maryna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 8박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Dear Maryna, Thank you for taking the time to share your feedback about our Dreams Royal Beach Punta Cana.Your comments inspire us to continue working hard to achieve excellence. Our top priority is to ensure your complete satisfaction, and we are delighted to have achieved this during your visit.We hope to have the honor of welcoming you back, allowing us the opportunity to provide you with another truly wonderful and memorable experience.Best RegardsJordi Guillaumet

10/10 - 훌륭해요

Bryant 님, Woodbury

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great facilities with wonderful personnel.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Bryant,First of all, thank you for choosing Dreams Royal Beach Punta Cana and sharing your experience with us.We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the wonderful service of our team. We will take your comments into account in order to take the necessary measures to provide a better service every day.We would be delighted to welcome you again for another amazing stay. GreetingsJordi Guillaumet

6/10 - 괜찮아요

Catrice 님, Jonesboro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Catrice,Thank you for choosing Dreams Royal Beach Punta Cana as your host and for taking the time to share your experience with us. We extend our sincerest apologies for any aspects of your stay did not meet your expectations. Thank you for choosing Dreams Royal Beach Punta Cana. We look forward to hosting you again and providing you with an improved experience that will restore your confidence in our resort and service.RegardsJordi Guillaumet

10/10 - 훌륭해요

Matthew

2024년 3월에 6박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Matthew,Thank you for choosing Dreams Royal Beach Punta Cana as your host and for taking the time to share your experience with us. Earning your 5-star rating is an honor for us, and we are thrilled to have exceeded your expectations. Please know that we will continue to strive for excellence to ensure that every guest's experience is as memorable as yours.We look forward to having the pleasure of hosting you back in the near future.Best RegardsJordi Guillaumet

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Eric,Thank you for taking the time to share your comments about our Dreams Royal Beach Punta Cana. The greatest reward we can receive is feedback like yours, which inspires us to continue working very hard to strive for excellence. Our main priority is to ensure your maximum satisfaction and we are happy that we have achieved this through your visit. Thank you for your 5/5 feedback and we look forward to welcoming you back again for another wonderful stay.Kind RegardsRoberto Iglesias

10/10 - 훌륭해요

Karie 님, Georgetown

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear KarieWe thank you for taking the time to share your comments on Expedia. It was a pleasure being your host during your recent visit to our resort.Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional.We hope to have the honor of welcoming you back to Dreams Royal Beach Punta Cana, allowing us the opportunity to provide you with another truly wonderful and memorable experience.Kind RegardsJordi Guiallaumet

8/10 - 좋아요

KEVIN STANDISH

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Kevin,Thank you for taking the time to share your comments about our Dreams Royal Beach Punta Cana. Your feedback is greatly appreciated and inspires us to continue working hard to achieve excellence. Our top priority is ensuring your maximum satisfaction, and we are delighted to have achieved this during your visit. Thank you for rating us 4/5. We hope to welcome you back to Dreams Royal Beach Punta Cana for another wonderful stay. Warm RegardsJordi Guillaumet

10/10 - 훌륭해요

joe m

2024년 2월에 9박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Joe M,Thank you for taking the time to share your comments about our Dreams Royal Beach Punta Cana. Your feedback is greatly appreciated and inspires us to continue working hard to achieve excellence. Our top priority is ensuring your maximum satisfaction, and we are delighted to have achieved this during your visit. Thank you for rating us 5/5. We hope to welcome you back to Dreams Royal Beach Punta Cana for another exceptional stay. Best RegardsJordi Guillaumet

10/10 - 훌륭해요

thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Thomas, Thank you for taking the time to share your feedback about our Dreams Royal Beach Punta Cana. Your comments inspire us to continue working hard to achieve excellence. Our top priority is to ensure your complete satisfaction, and we are delighted to have achieved this during your visit.Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Greetings Jordi Guillaumet

2/10 - 너무 별로예요

Mayelin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful experience. Rooms are dirty, food not tasty
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Mayelin,We would like to thank you for choosing Dreams Royal Beach Punta Cana as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Expedia. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you will accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Respectfully,Roberto Iglesias

4/10 - 별로예요

Ann

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
We booked a room with one king bed, and two book double bed. After complaining that we only had one king bed, we receive a roll in bed. We had one kid sleeping in bed with us one kid sleeping on the rollout bed after three days I discovered the room next-door to ours was also supposed to be ours. The hostel staff seemed very surprised that we didn’t have keys to it, and had no idea that the room next-door was also ours, in addition to this when you arrive, nobody tells you how to hotel works where to find towels what restaurants there are what time are open they tell you to use the app the app has the wrong hours and does not allow you to order room service our room keys have stopped working every single day at least once a day. With all the choices of hotels, I would try somewhere else.
답변 제공: General Manager 님, 2024년 2월 21일
Dear Ann,Thank you for choosing Dreams Royal Beach Punta Cana for your recent vacation. We truly appreciate the opportunity to have been your host during your time here.Our main objective is to guarantee the maximum satisfaction of all our guests. We extend our sincerest apologies for any aspects of your stay that did not meet your expectations. Your feedback is invaluable to us, and we want to assure you that we take it seriously.Rest assured, your feedback has been communicated to our Management team, and we are actively working to address the issues you experienced. Please know that such situations do not meet the usual standards of our resort and brand, and we are taking steps to ensure they do not happen again in the near future.Thanks, once again thanks for choosing Dreams Royal Beach Punta Cana on your recent gateway. With this said, we sincerely hope to have the opportunity to welcome you back in the future for a renewed opportunity to redeem your confidence in our resort and service. RespectfullyRoberto Iglesias

8/10 - 좋아요

james Burdine 님, PORTLAND

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
liked the sand and palm trees, ocean breeze. did not like cold buffet food, noisy people in the hall after quiet hours, and seaweed washed up on the beach
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Dear James, Thank you for choosing Dreams Royal Beach Punta Cana as your recent getaway destination. We appreciate your positive feedback regarding our beautiful paradise, beach, and services. Thank you again for your valuable comments. However, we apologize for any inconvenience caused by the cold food and noise in the hallway. We will address your concerns with our food and management department.Thank you for choosing our hotel during your visit to the area. We look forward to welcoming you back and providing you with an even better experience.Best regards,Roberto Iglesias

10/10 - 훌륭해요

Sanja

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Great, friendly staff
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Sanja,Thank you for choosing Dreams Royal Beach Punta Cana and for taking the time to share your positive experience. We are thrilled to read your glowing review and appreciate your kind words.It is wonderful to hear that our hotel exceeded your expectations. Our staff's friendliness and excellence made your stay even more memorable.It was a pleasure hosting you, and we look forward to the opportunity of welcoming you back for another amazing experience.Regards,Roberto Iglesias

8/10 - 좋아요

Linda Louise

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were there with our 5 year old grandson. It was perfect for him. The new waterpark is open for kids. The resort is quiet and a nice size. The vibe is very relaxing. The service around the pool is great, especially if you tip well. Our butler Roberto was helpful when we reached out to him but with 30 families per butler, we didn't see him unless we asked for something or ran into him. We are used to the butler service at Sandals, and this didn't compare. I'm really not sure you need a butler at this resort. There are not a lot of beach chairs around the pools, but lots of chairs on the beach. They do a good job of cleaning up the seaweed. Unfortunately, it was too windy and the water was too rough to play in the ocean. The only complaint is that the water in the room taps is not potable, so you have to be careful to brush your teeth with bottled water.
2024년 1월에 7박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Dear Linda Louise,We would like to thank you for your comments about your recent visit. They help us understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are pleased to hear that you enjoyed your vacation at Dreams Royal Beach Punta Cana. We are constantly striving to meet high standards and ensure that all our guests leave with wonderful vacation memories.We are very pleased to read how you and your family enjoyed our new water park, pool, and facilities, the great atmosphere, and the excellent service provided by Roberto and the rest of the team.On the other hand, we apologize for any inconvenience you may have experienced during your stay, and thank you for sharing your opinion with us. Please be assured that we have taken your feedback seriously and will work in our areas of opportunity to provide better services.Thank you for choosing Dreams Royal Beach Punta Cana for your holiday and very much look forward to having the opportunity to serve you again in the future.Best Regards,Roberto Iglesias

8/10 - 좋아요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food was hit or miss and mostly a miss. All restaurant meals food was inconsistent - either bland, cold or burnt. Need better quality control for food service.
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Renee,Thanks for your kind review and the valuable time you invested in sharing your comments with us at Dreams Royal Beach Punta Cana. Guest satisfaction is our number one goal and there is nothing better than achieving that. Thanks for bringing to our attention your suggestions regarding the food, we are sorry if our gastronomy did not meet your expectations. Please, be certain we will address your remarks with our Food department.We would love to have the chance to host you again in the future and make your stay even better.Regards,Roberto Iglesias

10/10 - 훌륭해요

Dana 님, Jupiter

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendlies staff I have meet.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Thank you for sharing your feedback on your recent holiday experience among us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time.Thank you for recognizing the exceptional service provided by our staff. We are thrilled to hear that their friendliness made your stay more memorable.Thank you for choosing Dreams Royal Beach Punta Cana for your holiday and we very much look forward to having the opportunity to serve you again in the future.Kind Regards,Roberto Iglesias

10/10 - 훌륭해요

Jacki Marie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is awesome
2024년 1월에 9박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Jacki,Thank you for taking the time to share your recent experience and for taking the time to recognize our team. We are glad to read that you have received exceptional service from our team. We are thrilled to know they provided you with a truly wonderful and memorable experience, and we will certainly recognize them on your behalf.We look forward to having the pleasure of hosting you back in the near future.Warm Regards,Roberto Iglesias

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and awesome bar tender named JJ
2024년 1월에 9박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear NancyThank you for choosing Dream Royal Beach Punta Cana and giving us your review.We want to thank you very much for your valuable feedback of 5/5. We are very pleased that your experience with us was exceptional and that you enjoyed your stay at our hotel. I'm thrilled to read that you are having a wonderful experience with the great service provided by JJ. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back soon.Kind RegardsRoberto Iglesias

10/10 - 훌륭해요

Saqib

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a very good all-inclusive resort for families with kids. we enjoyed the pool, the food, the beach and the service was very polite. Overall a great experience. Their night entertainment, specially the beach party, was also a lot of fun. Thanks a lot for making our family tip memorable
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Saqib,We appreciate the time invested to share your comments about our Dreams Royal Beach Punta Cana. The biggest reward we can receive is feedback like yours that inspires us to keep working very hard to strive for excellence. Thanks a lot for your kind and sincere appreciation of our pools, gastronomy, and service provided by our kind staff.We look forward to welcoming you back in the years ahead.Regards,Roberto Iglesias

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent- friendly, kind, helpful. All areas of the resort were clean and well-kept. Food was good.
2024년 1월에 5박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Laura,Thank you for choosing Dreams Royal Beach Punta Cana for your holidays and we would like to thank you for your amazing and sincere review of our resort areas, and food, and also for the special mention of our staff. We look forward to the opportunity to host you again in the near future.Best regards,Roberto Iglesias

10/10 - 훌륭해요

Alene Ellen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Dear Alene,Thank you for your recent visit and for rating us with 5 stars. We are glad to learn that you had a great stay with us.We hope you will choose our property for future trips to Punta Cana.Best regards, Jose Maria Perez

2/10 - 너무 별로예요

Hevzi

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2024년 1월 22일
Dear Hevzi,We thank you for taking the time to rate your recent stay with us. We would love to have more details about your recent stay, in order to identify areas of opportunity for improvement. We take our guest's feedback seriously in order to deliver better service to our guests.With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best regards,Roberto Iglesias

10/10 - 훌륭해요

Clare

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort exceeded our expectations! Pool was clean and nice, staff were friendly and prompt, beach was pretty and there were water sports like parasailing and tubing available during the day for a small fee. Dining had options for everyone. Nightly entertainment was a cool added bonus and the sister resort, Secrets, had a casino for late night entertainment. Would highly recommend this place!
2024년 1월에 6박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Clare,Receive our gratitude for allowing us at Dreams Royal Beach Punta Cana to host you during your recent vacation. Your feedback is very important to us and we really appreciate the time that you have spent completing your review. We are glad to hear you had such a great stay with us. We are extremely pleased to know you were able to thoroughly enjoy your stay, from our pool, staff, dining options, and entertainment.We look forward to welcoming you back, to providing you with another round of wonderful service.Best regards,Roberto Iglesias

10/10 - 훌륭해요

KATHERINE 님, Centreville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
In general very good property and staff
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Katherine,From all the team at Dreams Royal Beach Punta Cana, we would like to thank you for selecting our property for your recent holidays. It was a great pleasure to hear about your outstanding experience. We will make sure to congratulate the team for their remarkable efforts to provide you with a pleasant experience. We are hopeful that you will choose our property for future trips to Punta Cana.Best regards, Roberto Iglesias

6/10 - 괜찮아요

Jordan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were great, Albert at the swim up bar was amazing! The food was not great and took u till the 2nd last day to figure out where to order. Breakfast=Room Service #1 Lunch=Tides Burgers so GOOD Dinner=no where special Late Night=Room Service for chicken fingers Room was a little dirty but they cleaned it when asked, teh casino is small and basic Co Co coffee is great! Spa was great too Beach is full of Seaweed but standard issue everywhere
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Jordan,We sincerely appreciate the time you spent sharing your comments following your visit to our Dreams Royal Beach Punta Cana. Our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. The areas you have raised are under close revision with the Department Heads. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Regards,Roberto Iglesias

4/10 - 별로예요

Svetlana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2024년 1월 2일
Dear Svetlana,We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind regards,

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Wonderful staff. Excellent food.
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Peter,On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your recent experience with us. It was a pleasure being your host during your recent gateway to Dreams Royal Beach Punta Cana. It is amazing to read that we could exceed your expectations with our beautiful property, and excellent food and to know that our staff made such a positive impact on your stay. This is the kind of experience we strive to deliver to all of our guests.We look forward to welcoming you back in the future.Kind RegardsRoberto Iglesias

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very bad service
Service and food was terrible. Beds are so small and really bad mattress. Room next door was so noisy. Hallways were so noisy. So hard to be in room and sleep for bit. All of us got stomach bug. Never recommend preferred service. They are good for nothing. Never coming back
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Guest, Thank you for choosing Dreams Royal Beach Punta Cana for your recent holiday and for taking the time to share your feedback with us. We are very sorry to read the comments about the issues with the food and the noise in the hallways and rooms. Please accept our sincerest apologies for any inconvenience caused. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Regards,Roberto Iglesias

10/10 - 훌륭해요

Andrew 님, Saugus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was rustic nice property. The best part was the beach and mamaguana. The buffet had good options but would be even better if they had a pizzeria hut, the pizza is so delicious should definitely go and enjoy.
2023년 12월에 4박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 12월 26일
Dear Andrew,It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintaining the Secrets Royal Beach brand standards. Your feedback has been shared with the team as a motivation to keep up our work.Regards,

10/10 - 훌륭해요

Sharon Fiona

2023년 12월에 7박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2024년 1월 15일
Sharon,We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind regards,

8/10 - 좋아요

Brian

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not enjoy the food. Although it was seasoned, we received almost all of our meals cold or luke warm. The one meal we did receive that was hot, was scorched throughout. I thought our "butler" couks have been more attentive to our needs. I did enjoy the cleanliness of the facilities and the ambience of the resort.
2023년 11월에 4박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 12월 26일
Dear Brian,Please receive our apologies for falling short of your expectations. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Regards,

10/10 - 훌륭해요

Thomas 님, Edgerton

2023년 12월에 6박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 12월 18일
Dear Thomas,We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind regards

10/10 - 훌륭해요

Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort itself is amazing 10/10. The staff has been extremely polite and very professional throughout the entire trip 10/10. The food was decent and there was plenty of options to choose from 8/10. Daily entertainment within the resort was a great touch and definitely made the stay more pleasant 9/10. Note: Avoid ordering Talixo service (private ground transportation), currently the only option offered by Expedia! They were extremely unprofessional and unreliable. Our driver never showed up, and despite efforts from the concierge to contact the service and the driver directly, neither responded. Both numbers were unreachable, nearly causing us to miss our flight. Shame on Expedia for endorsing such a company as an option. But HUGE kudos to concierge that has worked with us to quickly find us a replacement and being extremely apologetic about the entire experience even thou they had nothing to do with it. Much love Dreams Royal Breach we'll definitley be back!
2023년 12월에 4박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 12월 15일
Dear Daniel,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Royal Beach Punta Cana.I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to have the pleasure of having you back home in the near future.For us is a pleasure to read that you have enjoyed our staff’s special service.Kind regards,

4/10 - 별로예요

Kenneth

Food wasn’t very good. All the good pool seats and beds were all taken by people who just put towels down and didn’t even use them. Drinks were very watered down. I also had to switch rooms because first room had issues with tv and was super loud. And they couldn’t move me Until my third day. I was only there for 5 days
2023년 12월에 4박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 12월 15일
Dear Kenneth,Thank you very much for your detailed suggestions. Our guest’s feedback is truly important for us and we will consciously revise all of your remarks.We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.Regards,

10/10 - 훌륭해요

Santo

2023년 12월에 3박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 12월 15일
Dear Santo,We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Regards,

10/10 - 훌륭해요

Fayrouz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great
2023년 11월에 4박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 12월 8일
Dear Fayrouz,We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Kind regards,

10/10 - 훌륭해요

Mario

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it, the staff and the entertainment was great will be going back
2023년 12월에 5박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 12월 8일
Dear Mario,We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team.Kind regards,

8/10 - 좋아요

Raphael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel for resting. Show and food were average, despite they have 5 restaurants no reservation required, but food is not what you expect for the cost. I loved the new pool, people in bars are super friendly….. and shopping options were great!
2023년 12월에 2박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 12월 5일
Dear Raphael,We appreciate you have taken the time to share such an enthusiastic review about your recent visit.Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management.We regret to know that our restaurants had not met your expectations. All aspects you have raised to our attention are under review.We sincerely hope we can have the honor of being your hosts in not too distant future.Regards,

10/10 - 훌륭해요

Felicia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really loved this property. Absolutely gorgeous and the staff is amazing! Billy our butler was outstanding! I would definitely visit here again! Can't wait for the water park to open!
2023년 11월에 3박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 12월 5일
Dear Felicia,We appreciate you have taken the time to share such an enthusiastic review about your recent visit.Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management.We sincerely hope we can have the honor of being your hosts in not too distant future.Kind regards,

6/10 - 괜찮아요

Asif

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall ok experience
2023년 11월에 5박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 12월 1일
We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

10/10 - 훌륭해요

Gabriela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place and great attention from staff.
2023년 11월에 2박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 11월 27일
Dear Gabriela.Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We thank you on behalf of our team and Management.Regards,

10/10 - 훌륭해요

Stacy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were very impressed with the entire resort experience. From the moment we arrived we were treated with excellent hospitality and welcomed. The location and amenities were superb. Our butler, Junior Chavez was always available and helpful. The wait staff at restaurants and bartenders were fantastic. Our rooms were great and clean. The balconies with jacuzzi also great!
답변 제공: Roberto Iglesias General Manager 님, 2023년 11월 27일
Dear Stacy,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Royal Beach Punta Cana.I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to have the pleasure of having you back home in the near future.For us is a pleasure to read that you have enjoyed our staff’s special service.Kind Regards,

10/10 - 훌륭해요

Alexi

2023년 11월에 2박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 11월 20일
Dear Alexi,We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Regards,

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a great experience. Beautiful and great service
2023년 11월에 5박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 11월 20일
Dear AmyIt's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintaining the Dreams Royal Beach Punta Cana and brand standards. Your feedback has been shared with the team as a motivation to keep up our work.

10/10 - 훌륭해요

Brenda

2023년 11월에 2박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 11월 20일
Dear Brenda,We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you. Regards,

2/10 - 너무 별로예요

Ingrid

2023년 11월에 3박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 11월 27일
Dear Ingrid,We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Regards,

6/10 - 괜찮아요

Allison

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 11월 1일
Dear Allison,Thank you for taking the time to share your experience. We hope to have the pleasure of welcoming you back to Dreams Royal Beach Punta Cana in the future.Warmest regards,

6/10 - 괜찮아요

Jennifer

2023년 10월에 4박 숙박함
답변 제공: Roberto Iglesias General Manager 님, 2023년 11월 20일
Dear Jennifer,We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Regards,

4/10 - 별로예요

Noel

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No food selection, no entertainment
2023년 10월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 17일
Dear Noel,We extend our appreciation for your feedback. Please accept our sincere apologies for the inconveniences you faced during your stay at at our hotel. We look forward to having the honor of welcoming you back home to offer you a truly remarkable experience.Best regards,Roberto Iglesias

10/10 - 훌륭해요

Tania

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 10월 13일
Dear Tania,Your loyalty means a lot to us. We truly appreciate your feedback. We look forward to having the honor of welcoming you back home to offer you a truly remarkable experience.Best regards,Roberto Iglesias