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리우 팰리스 마카오 - 어른 전용 - 올 인클루시브 여행 후기

4.5 out of 5
리우 팰리스 마카오 - 어른 전용 - 올 인클루시브
Playa Arena Gorda, Punta Cana, La Altagracia

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 430개" "
평점 8 - 좋아요. 1004개 이용 후기 중 315개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 119개" "
평점 4 - 별로예요. 1004개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 69개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Nieakeya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service Wait staff were phenomenal
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

David Ruiz

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Leepearlshisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property!
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Monica

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice, except for the gigantic flying roach that was in our bathroom. There was also a lack of English speaking staff, but they were nice and tried to understand us. Other than that no complaints
2024년 3월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 26일
Dear Monica,Thank you for evaluating your stay with us. We are truly disappointed to learn that we did not live up to the standards you expected from us, as we are committed to provide excellent services to all our guests. Your comments have been shared with our management team as we understand that there is always room for improvement and despite your inconveniences, we hope that you will give us another chance to serve you again in the near future.Best wishes, Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort, beach and pools were great. The grounds were unbelievably clean and neat. My room was great.I enjoyed my balcony and despite being right above the karaoke bar once I closed the door i didn't hear any noise. Food was good but not great, enjoyable none the less. Breakfast buffet was good with lots of selections, desserts and smoothies. Fray at reception was very friendly and was my go to guy. Visited the water park and it was small but fun. Most staff were friendly but there was one or two bartenders that were a little grumpy. Customs and Punta airport was not a very good experience.
2024년 3월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 26일
Dear Gary,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

Liuva

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely loved my stay at RIU Macao. The staff is so amazing. We loved the buffet because the employees makes feel welcome and went out of their way to serve us. Familia and Imanol were amazing, thank you for makes us smiling every day. The activities, music and shows were amazing. The rooms were clean, the pool was fun, bartenders were wonderful. Don't let negative commebts stop you from coming here. This place is full of happy people that will make sure you have a blast! Dominicans are happy people 😃
2024년 3월에 6박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 25일
Dear Liuva,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

Wayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved all of the different day and night activities. Property and beach were beautiful.
2024년 3월에 5박 숙박함
답변 제공: Hotel Riu Palace Macao Online Reputation Manager 님, 2024년 3월 25일
Dear Wayne,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn about your review. We are very happy to read you liked your stay.Thank you very much, Wayne!We will be waiting for your next visit.Warmest Regards,Hotel Riu Palace MacaoOnline Reputation Manager

6/10 - 괜찮아요

Michael W 님, Arlington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We booked a suite - it was terrible and completely misrepresented on the Expedia website. Very cramped in the bedroom. The bed was about a foot from the dresser (could barely walk in between) The closet was incredibly small. And so was the toilet room. The shower had a rain feature, but only made for one person. The website said there was a hot tub - nope, it was a tub that filled with “hot” water and no jets. Lastly - the sitting room area has terrible furniture with a fake leather cover that was not comfortable at all. Plus side - the outdoor property was nice and the bar staff was great. The best part of the property is the gym and wellness/spa area. The food was decent, but the restaurant choices were limited. And none of the restaurants served breakfast or lunch (buffet only)
2024년 3월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 25일
Dear Michael W,Thank you for sharing your feedback with us! As we are committed to provide excellent services to our guests, we are sorry to hear about your disappointment during your visit and that we did not manage to live up to your expectations this time.We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

Reilly Kathryn

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food was average. Entertainment staff was great. Especially Idaury.
2024년 3월에 7박 숙박함
답변 제공: Hotel Riu Palace Macao Online Reputation Manager 님, 2024년 3월 25일
Dear Reilly Kathryn,We cannot thank you enough for your great feedback.We will pass on your kind words to our lovely team!Wishing you come back soon.Kindest Regards,Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is a great property the only thing is that should have a shop or even a pharmacy. Otherwise, The staff was great very friendly. Even thought the first day they provide me with the wrong room. But other than that everything was fine.
2024년 3월에 2박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 21일
Dear laura,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

4/10 - 별로예요

Anish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food was absolutely horrendous and gave us food poisoning. Too many options done unwell. I will not be returning to a Riu resort ever again.
2024년 3월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 18일
Dear Anish,Thank you for your comment.We sincerely hope that you are feeling better now and we can assure you that our regular health and safety inspections show optimal results in this area.In accordance with our high standards, we guarantee our guests a service of the highest quality, which goes far beyond legal requirements, especially when it comes to food safety. At RIU Hotels & Resorts, health is our priority. Therefore, we follow a food safety protocol, guaranteeing the safety and quality of the products, in all our production, preparation and F&B service processes.Our establishment has a group of dedicated chefs who work hard every day to please the varied clientele that visits us. However, we noticed that, in your situation, we were unable to achieve that goal.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

6/10 - 괜찮아요

Revena

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Lily J

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved this property.
2024년 3월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 15일
Dear Lily J,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

tanya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was gorgeous. The staff was amazing. The first two days the air-conditioning was not working as great if you do not call them they will not fix it so if it’s not working the first day, just call them right away and they will make it a lot cooler they have way of adjusting it, one thing I did not like about the property was the food years ago all inclusive had a better selection and a lot more food to choose from but we were there. We had no choice but to eat it. The food at the restaurants were mediocre but the staff was amazing , beautiful beach beautiful property and service was great
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay there! We have never been to DR before and it was a great first time. The hotel is small but, not too small. The entire property is very walkable. I found the staff, extremely helpful and kind. For the restaurants in particular, the steakhouse and fusion restaurants were excellent. There is some shopping a few hotels down that is still part of the Rioux complex and that was very handy. But, I would’ve preferred more diversity in the shopping if it was near anywhere, but it really isn’t. Having said that, we would definitely stay there again.
2024년 2월에 7박 숙박함
답변 제공: Hotel Riu Palace Macao Online Reputation Manager 님, 2024년 3월 11일
Dear Stacey,It is an honour to be recognized as a good hotel. Our staff are thrilled when they read, they efforts are being appreciated, we thank you on behalf of our lovely team.It was lovely to have you here.We hope you come back soon!Warmest wishes!Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

Erin

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very nice and clean! The bed and pillows were very comfortable. The beach was beautiful. The pools were entertaining, plenty of chairs at the pools and beach. The nightly entertainment was fun to watch. We went to 2 of the 4 Riu Parties. They were high energy, but definitely not a place you would want to take a younger member of the family. All in all, we had a great week!
2024년 2월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 6일
Dear Erin,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

2/10 - 너무 별로예요

John

2024년 2월에 7박 숙박함

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On the beach.
2024년 2월에 5박 숙박함
답변 제공: Hotel Riu Palace Macao Online Reputation Manager 님, 2024년 3월 4일
Dear John,Thank you for taking the time to leave this fantastic evaluation.It is for this that we work and it is very rewarding to learn that our efforts are appreciated.It was lovely welcoming you and we are looking forward to welcoming you again soon!We wish you a fantastic day, John.Kindest Regards,Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

Viviana 님, Austin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible customer service with the expedia representative. We where guaranteed free return schedule from the hotel to airport and was not helpful all and we ended having to pay a shuttle.
2024년 2월에 5박 숙박함
답변 제공: Hotel Riu Palace Macao Online Reputation Manager 님, 2024년 3월 4일
Dear Viviana,Your evaluation makes us want to continue working to offer the best service.Thank you very much.However, we sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.Please accept our apologies. it is through your booking channel that we can review what happened and give you an appropriate response.We will forward your review.Warmest Greetings,Hotel Riu Palace MacaoOnline Reputation Manager

6/10 - 괜찮아요

Alida 님, Whitestone

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel itself is nice but if your young, it is really boring and no night life at all. My husband and I are 48 and 49 and were probably some of the youngest people there! Super quiet and caters to the senior club,, we regret not staying at the Riu Palace for familes. Wish we were advised everything dies out by 8pm...
2024년 2월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 4일
Dear Alida,Thank you for sharing your experience with us!It's saddening to hear you weren't fully satisfied with your experience, as our goal is to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

Juan

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exelente
2024년 2월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 3월 5일
Apreciado JuanMuchas gracias por regalarnos su valoración y compartirla con los usuarios de este canal. Estamos muy contentos de saber que se ha sentido como en casa en nuestro alojamiento, así como, agradecemos también, su positiva valoración, respecto a tantos aspectos de los servicios que le brindamos durante su estancia. Por nuestra parte, seguiremos intentando mejorar y poder darle así la bienvenida muy pronto.Cordialmente, Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything works on the app except tipping
2024년 2월에 5박 숙박함
답변 제공: Hotel Riu Palace Macao Online Reputation Manager 님, 2024년 3월 4일
Dear Anthony,Thank you very much!Your very positive feedback is very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.It is great to learn you enjoyed it.Hoping to see you again soon, Anthony.Loving wishes!Hotel Riu Palace MacaoOnline Reputation Manager

6/10 - 괜찮아요

Nicole

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Although the staff involved with daily activities around the resort were excellent, the staff at the front desk were less than helpful. At times, it seemed as though basic questions annoyed them. They were quick to send you to another staff member or ask you to come back at another time. The service around the pool was quick when Victor was working. Other employees were not as quick, but present. The lights in the public restrooms turn off within seconds so plan to do your business quickly. While discussing lights, there is a sensor light in the room which activates at the slightest move. If you are a light sleeper and sharing a room with someone else, get ready to be woken with each movement. There is no place on the resort to purchase basic items so be sure to bring everything you need if you do not expect to leave the property. There is a sign posted which reads that a doctor is available 24 hours. This is not true. When we went to the doctor to get a basic antacid, we found a couple who had been waiting for the doctor. They had been told by the front desk that the doctor was called and was twenty minutes away. The gym is clean, but the machines are positioned in direct sunlight with no shades on the window to block the UV rays. So, if you like to sunbath and workout at the sand time, this is a good thing for you. I for one do not. Overall, Hotel RIU Palace Macao is nice, but there are a few things which need improvement.
2024년 2월에 6박 숙박함
답변 제공: Hotel Riu Palace Macao Online Reputation Manager 님, 2024년 2월 29일
Dear Nicole,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of this stay were below both your expectations and our standards.Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

Dawna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing that could be improved on was the entertainment in the evening.
2024년 2월에 6박 숙박함
답변 제공: Hotel Riu Palace Macao Online Reputation Manager 님, 2024년 3월 4일
Dear Dawna,We thank you very much for taking the time to leave your wonderful review.It is fantastic to learn you had a nice time. Your kind observation will be forwarded.We really look forward to welcoming you again soon, Dawna!Kindest Greetings,Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

Jahvon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice people
2024년 1월에 3박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 2월 26일
Dear Jahvon,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

Roberta

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very beautiful and I loved our balcony it was big and spacious with amazing views. The only thing I didnt like was the sewer smell in the room and I think the food options could be a little better.
2024년 2월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 2월 22일
Dear Roberta,Thank you for your kind words and for taking the time to rate us positively.We want to provide the best service to our guests and we are glad that our team was able to make your stay perfect.Please do not doubt that we will follow up on your comments and address them with the appropriate departments.We look forward to seeing you again soon.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

Karla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great all inclusive adults only resort! The service was excellent provided by prompt and friendly staff. The staff was not only polite and accommodating, but many went above and beyond by connecting and engaging with the resort goers, making a fun experience. The facilities were clean and well kept. The only thing that was lacking was the nightly entertainment. The opening entertainment was the same every night (Kahoot and awkward attempt at dancing with the crowd- maybe try just opening up the dancing area to all instead of pulling up only a few guests). The shows were overall pretty cheesy and lack luster. Think bad lip syncing. When there is a Riu party there is not another option in the evening and the party scene is not everyone's thing. Overall a great choice and I would book here again.
2024년 2월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 2월 22일
Dear Karla,Thank you very much for your comments and for allowing us the honour of being part of your holiday. It is a pleasure to know that our services were generally to your liking.Please be assured that your comments have been noted and will be taken up with the appropriate departments.We would be delighted to be your hosts again.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

Mark

2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Lynette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was wonderful for the week we spent there. The staff was amazing. I teared up when we left. There were many hugs, and we said, "Until next time." They smile all the time and are so helpful. It was our first vacation ever together, and we are still smiling from the fun we had. The only thing I wish we could have had was cooler air conditioning and the ability to adjust the fan speed. We didn't sleep well at all because we were too hot. But I still give them 5 stars because they are amazing, and I am going back. But with my own fan, haha.
2024년 2월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 2월 16일
Dear Lynette,Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service.We look forward to welcoming you soon again.Sincerely,Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

Nicole

2024년 2월에 3박 숙박함

10/10 - 훌륭해요

David

2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Joan

2024년 2월에 5박 숙박함

10/10 - 훌륭해요

DaRezUnique

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing resort, besides the liquor not being the best of tequila I literally have no complaints.
2024년 2월에 3박 숙박함
답변 제공: Hotel Riu Palace Macao Online Reputation Manager 님, 2024년 2월 9일
Dear DaRezUnique,It is an honour to be recognized as a good hotel. Also, our staff are thrilled when they learn, they efforts are being appreciated, we thank you on behalf of our fantastic team. We hope you will come back soon!Warmest wishes,Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

Maya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was visually quite nice. Amenities were clean and worked well. The cleaning staff are among the most hard working, swift and thorough that I've ever experienced. It would have been nice to have been given a quick overview of the activities, things to look out for etc at the front desk at the time of check in, but we figured it out eventually. The hotel itself is not a party property, but the RIU Party is walking distance away (which we liked). Ample pool space and chairs, even though the property was full. In a twist, the food at the specialty restaurants was not as good as the buffet (and the buffet really wasn't that good). Lots of room for improvement there, as well as with the wine and "prosecco" selection which was the most awful swill I've ever encountered. Bartenders were good, servers were friendly. Overall a comfortable stay, but be prepared to stick with hard liquor and to eat underseasoned and overcooked meats.
2024년 2월에 5박 숙박함
답변 제공: Hotel Riu Palace Macao Online Reputation Manager 님, 2024년 2월 9일
Dear Maya,We thank you very much for your feedback on behalf of our beautiful staff.It is wonderful to learn you had a nice time.We will be very pleased to have you back.Wishing you visit us again soon!Kindest Greetings,Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very impressed on how organized this resort is and how staff loved working there. The food & entertainment were amazing! I didn't like that our room smelled a little musty, came to the conclusion that the hotel was built closer to the ocean hence why our bed sheets and clothes felt damped.
2024년 1월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 2월 8일
Dear Antonio,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What I liked about Riu Palace Macao- quiet, adults only property. Easy access to the beach. Plenty of chairs and shaded areas along the beach. Food was great at buffet and specialty restaurants. Appreciated the coffee bar. Drink service was excellent with plenty of options and attentive bartenders. What can be improved- lack of functioning faucets to rinse feet after leaving the beach. This seems like a simple fix that would improve guest experience and keep the pool and common areas cleaner. Also, too many large groups in specialty restaurants created unpleasant noise and slower service. Need a better system so that a party of 12 or more cannot monopolize the restaurant and ruin the ambiance and service. There were not enough tables for the breakfast service. I recommend they open one of the specialty restaurants for breakfast since the buffet area is not big enough to accommodate the number of guests at breakfast.
2024년 1월에 8박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 2월 8일
Dear Nicholas,It has been a real pleasure for us to receive your complimentary remarks and to note that you have greatly appreciated different aspects of the hotel that have contributed to your highly satisfactory experience. Please be assured that we will follow up on your comments and address them with the appropriate departments.We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

4/10 - 별로예요

Ericka

2024년 1월에 4박 숙박함

8/10 - 좋아요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was very good, though there was a limited selection since two of the à la cart restaurants offer the same menu. The buffet, while a buffet, was still good. They had a very good selection at the buffet and tried to mix it up a lot. The beach was absolutely beautiful and we never had to search for a chair or a Bali bed, we were in the VIP section which I highly recommend if you want the ability to go to a quieter pool. The very best thing about this vacation however, with the staff. Everybody was incredibly friendly and helpful. Margarita at the buffet and Sexy Chocolate and Coca Cola were so much fun, but honestly, everyone was as wonderful. Thanks to all of them for making our vacation fantastic!
2024년 1월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 1월 23일
Dear Maria,Thank you for your review, We are really pleased with the wonderful feedback you have given us.We would be delighted if you could visit us again and have another equally enjoyable experience for you.Also, please know that we have been very satisfied with our work as well as with the service we have given you.We hope you will visit us again soon.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

Larry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great adult resort with wonderful food, salt water pool and a very nice beach with good waves. The spa has its own pool with pulsating massang water jets which are a big plus. Great desserts as well. Highly recommneded.
2023년 12월에 13박 숙박함
답변 제공: Hotel Riu Palace Macao Online Reputation Manager 님, 2024년 1월 23일
Dear Larry,It is very gratifying to read you enjoyed your holiday!Thank you for taking the time to provide us your fabulous feedback on your stay at our property.We hope you visit us again very soon, Larry.Kindest Greetings!Hotel Riu Palace MacaoOnline Reputation Manager

2/10 - 너무 별로예요

Maria

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Overall we liked the hotel and the property. However the staff were very rude and unprofessional. After asked for lids for our coffees the guy working at the coffee shop called my husband "faget" in spanish!!! We told the reception nobody said they're sorry, no apology, nothing! They did nothing. It happened a accident with my husband where he fell and has trauma on his knee, again nobody from the hotel asked how was he, if we were alright. On leaving the hotel I asked a guy at the reception for our luggage and the guy scremed at me that he heard me and that they were going to bring the luggage. Very dissapointed.
2024년 1월에 4박 숙박함
답변 제공: Riu Palace Macao Online Reputation Manager 님, 2024년 1월 23일
Dear María,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Truly, this is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

Julien

2024년 1월에 5박 숙박함

10/10 - 훌륭해요

Kevin

단체 여행, 연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We had a suite. The living room couch and chair were horrible. Vinyl covering. Place of furniture was wrong. Couch looks to a wall but should be looking out at the view. Chair has its back to a tv. Table in the middle of a wall. Ambience of the suite was lacking. Thank god for the beautiful balcony.
2023년 12월에 7박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 1월 19일
Dear Kevin,Thank you very much for your positive review, We are happy to receive the information that you have stayed at our facilities and, have left with great memories.We feel that you have appreciated our efforts and that is what is most gratifying about our profession.We hope you will come back very soon.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

6/10 - 괜찮아요

Chiara

2024년 1월에 7박 숙박함

10/10 - 훌륭해요

shari

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was wonderful! The property was very safe and clean. I was with my daughter who speaks Spanish. I found it difficult when I was alone to communicate speaking English.
2023년 12월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 1월 19일
Dear shari,Thank you for your review, There is no greater reward for us than the fact that our guests come to visit us and leave with the good feeling of having enjoyed our facilities and having lived an unforgettable experience.Please be assured that we will take your comments into consideration and address them with the relevant departments.We look forward to your next visit.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

Sean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Jeanette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisy at night. Party crowd
2024년 1월에 5박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 1월 17일
Dear Jeanette,Thank you very much for your review,We are very happy to know that you enjoyed our accommodation in several aspects.For us, your feedback is a breath of good energy that encourages us to continue on our path of continuous improvement.We assure you that we have taken note of your comments and will take them up with the appropriate departments.We look forward to seeing you again soon.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

8/10 - 좋아요

Jon

좋아요: 청결 상태, 직원 및 서비스
A
2023년 12월에 7박 숙박함
답변 제공: Riu Palace Macao Online Reputation Manager 님, 2024년 1월 18일
Dear Jon,We endeavour to go above and beyond to ensure our guests have a memorable experience. Thank you very much for your excellent feedback, on behalf of our staff!We hope you visit us again very soon, Jon, and we wish you, all the best.Warmest Greetings, Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

Daniel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only negative comment to be shared is the transfer arrangements between the airport and the hotel. My party was not identified on the arrival transfer list and it took some time to ensure transport. On departure the same situation in spite of communicating several times with the on-site representative.
2024년 1월에 7박 숙박함
답변 제공: Riu Palace Macao Online Reputation Manager 님, 2024년 1월 18일
Dear Daniel,Thank you very much for being our guest and for choosing us.Much to our regret we must underline that when a reservation and transport have been arranged by your booking channel, we cannot respond on their behalf.Your brilliant rating makes us want to continue improving.It was lovely to host you and we would love to have you back again very soon!Kindest Regards,Hotel Riu Palace MacaoOnline Reputation Manager

10/10 - 훌륭해요

Theo 님, Eatontown

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought the resort was excellent overall. Property was not too large and yet large enough to find a quiet spot. Food was good. Service was impeccable and staff was friendly and accommodating. A shout out to Yeason at the Elite bar and Charles and Dave at check in. I would definitely return
2023년 12월에 4박 숙박함
답변 제공: Online Reputation Manager 님, 2024년 1월 17일
Dear Theo,Thank you very much for your review,We are very happy to know that you enjoyed our accommodation in several aspects.For us, your feedback is a breath of good energy that encourages us to continue on our path of continuous improvement.We look forward to seeing you again soon.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager