Dear Marilyn,It is so nice to learn we are doing a good job and it is appreciated by our wonderful guests.And it is fantastic to learn you liked it.Looking forward to hosting you soon!Warmest Greetings, Marilyn,Hotel Riu RepublicaOnline Reputation Manager

Dear Xiomara,We are very grateful to you for leaving your wonderful feedback.We are thrilled to know you enjoyed your stay, it makes everything worthwhile.Thank you very much for taking the time to evaluate us.We look forward to hosting you again, Xiomara.Kindest Regards!Hotel Riu RepúblicaOnline Reputation Manager

Dear Christopher,It is wonderful to read you enjoyed your holiday.Thank you very much for staying with us and your great evaluation.Kindest Regards!Hotel Riu RepúblicaOnline Reputation Manager

Dear Boston,Thank you very much for choosing us.We are truly saddened to read that despite our best efforts, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Guerrino,We always recommend to leave the full name on feedbacks, so that we can do the proper follow up of what you are stating and assist you when applicable.However, we are very surprised by these allegations, since illegal activities are totally forbidden in our resort and no formal report from your side has been placed, if it had been placed, authorities would have been alerted.We are truly saddened to read that despite our best efforts, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Carlos,We would like to thank you for sharing you impression on your recent stay at our hotel.It is great to learn you had a good experience. Nonetheless, we will share your kind remark.We are very much looking forward to hosting you again.Warmest Regards, Carlos,Hotel Riu RepúblicaOnline Reputation Manager

Dear Alex Lee,We appreciate you taking your time to express your opinion, it helps us when implementing the right improvements.We are very sorry to learn that you were not fully satisfied with your stay.In regards to our food offer, it is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.Needless to say, we are very sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort.Your review will be forwarded to the different departments in charge, for further improvements.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Apreciada Tania,Gracias por elegirnos, Intentamos hacerlo siempre lo mejor posible con el fin de que nuestros huéspedes vivan una agradable estancia entre nosotros.Nos gusta conocer las sensaciones con las que se marchó de su visita y así poder afirmar que nos encantaría que volviera a visitarnos en alguna ocasión.Cordialmente, Hotel Riu RepublicaOnline Reputation Manager

Dear Sheryl,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu RepublicaOnline Reputation Manager

Dear Laura,We appreciate your feedback, as it helps us understand which aspects we can focus on and improve. As service is our absolute key value, we are sorry to read that we did not get everything right.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.Please accept our apologies.We will be following this up further, as it is our hope you will consider a future visit, in order to experience the level of hospitality that is typical of our hotels.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Eloisa,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu RepublicaOnline Reputation Manager

Dear Robert,We are truly grateful for your feedback.Thank you very much for staying with us.It is very pleasing to learn that overall you liked your experience and we look forward to welcoming you again soon.Kindest wishes,Hotel Riu RepúblicaOnline Reputation Manager

Dear Deep,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, we are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Ajene,We cannot thank you enough for your outstanding feedback.We feel privileged, since from all the hotels you chose us and you had a fantastic stay.Thank you very much!Hoping you visit us again, Ajene.Loving wishes!Hotel Riu RepúblicaOnline Reputation Manager

Dear Orianna Isabel Rodríguez,All our hotels fulfil the international hygienic norms. Beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Moni,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. Please be assured that we will follow up on your comments and address them with the relevant departments.We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu RepublicaOnline Reputation Manager

Dear Wendy,Thank you very much for choosing us and sharing your feedback.Nonetheless, we regret to learn of your discomfort and we would like to apologize.We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Scott,Thank you very much for your fabulous review.The best reward is learning to learn you liked it.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon!Kindest Greetigns, Scott!Hotel Riu RepúblicaOnline Reputation Manager

Dear Tobreshia,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your evaluation makes us want to continue working to offer the best service. Please accept our apologies for any discomfort, the management will be notified.We wish you a lovely day!Warmest Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Jessenia,It is wonderful to learn you had a fantastic time with us.Your kind remarks are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We are very much looking forward to having you again in our hotel for another amazing experience.Loving Regards, Jessenia!Hotel Riu RepúblicaOnline Reputation Manager

Dear Luis,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We are surprised by what you report, as we do not have reports of this kind.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu RepublicaOnline Reputation Manager

Apreciada Cinthya,Qué alegría leer su maravillosa valoración, pues, nos alegramos mucho de conocer que haya disfrutado tanto de nuestro alojamiento.Ya sabe dónde encontrarnos en sus siguientes visitas. Ojalá nos vuelva a elegir una vez más.Cordialmente, Hotel Riu RepublicaOnline Reputation Manager

Apreciado jose r,Nos sentimos halagados con sus palabras.El mejor regalo que podemos recibir es conocer que usted, como huésped, se marchó tan feliz de entre nosotros.Ahora queremos que sepa que esperamos, de corazón que vuelva pronto a visitarnos y podamos ofrecerle una experiencia aún mejor si cabe.Cordialmente, Hotel Riu RepublicaOnline Reputation Manager

Dear Patricia,Thank you very much for choosing us and for sharing your review about your last stay.It is great to read that you enjoyed the beach and the entertainment, however, we lament the mentioned inconveniences. Please rest assured that we will share all your impressions with our team for a proper follow up as guest service is our absolute main priority.Thank you again for your feedback and we hope to have another opportunity to welcome you back for an enhanced experience.With our best hopes we remain,Hotel Riu RepublicaOnline Reputation Manager

Dear Gorkem,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to meet your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu RepublicaOnline Reputation Manager

Apreciada Maylin,Gracias por su comentario,Es muy satisfactorio conocer que se sintió feliz entre nosotros, lo cual nos hace pensar que, quizás vuelva a visitarnos en alguna de nuestras instalaciones donde no tenga dudas, le atenderemos en nuestra línea profesional y hospitalaria.Le esperamos con los brazos abiertos.Cordialmente, Hotel Riu RepublicaOnline Reputation Manager

Dear Cesar,We are grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our staff.And it will be lovely to welcome you again.Loving Regards, Cesar,Hotel Riu RepúblicaOnline Reputation Manager

Dear Murnet,Thank you very much for your stupendous evaluation.It is wonderful to work for our lovely guests.And it is great to learn you had a good experience.We are very much looking forward to welcoming you again.Kindest Greetings!Hotel Riu RepúblicaOnline Reputation Manager

Dear Derrick,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your experience at our hotel.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. Best Regards,Hotel Riu RepúblicaOnline Reputation Manager

Apreciada Ashley Pabon,Muchas gracias por hacernos llegar sus tan amables comentarios.Estamos encantados de observar que se marchó satisfecho con nuestros servicios y, sepa usted, que, le esperamos muy pronto para ofrecerle otra especial estancia entre nosotros.Vuelva pronto a visitarnos.Cordialmente, Hotel Riu RepublicaOnline Reputation Manager

Dear Dennis,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why we are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit.Warm Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Alicia Terry Ann,What makes us really happy is learning you enjoyed your stay.Thank you very much for your wonderful review!Wishing to see you again very soon, Alicia.Warmest Regards!Hotel Riu RepúblicaOnline Reputation Manager

Dear Talon,We thank you very much for leaving your comment after your stay at our hotel and for your brilliant review.It was very nice to welcome you and we would love to do it again.Wishing you a fantastic day.Caring Greetings!Hotel Riu RepúblicaOnline Reputation Manager

Dear Justina,Thank you very much!The best reward is to learn that you had a great time.Wishing to host you again very soon!Warmest Regards,Hotel Riu RepúblicaOnline Reputation Manager

Dear Maricely,Thank you very much for your fantastic review!We are delighted to read your kind remark.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome you again very soon, Maricely.Kindest wishes,Hotel Riu RepúblicaOnline Reputation Manager

Dear Carlos,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Nevertheless, we are very sorry to learn that you were disappointed with some aspects, it will be forwarded.Wishing to see you again.Kindest Regards, Hotel Riu RepúblicaOnline Reputation Manager

Apreciado Vangelo Alberto Figueroa,Gracias por habernos elegido como su destino vacacional,Estamos encantados de que haya compartido su experiencia reciente entre nosotros y felices de saber que disfrutó y que se llevó una tan maravillosa impresión.Por favor, tenga la seguridad de que anotamos sus observaciones y las abordaremos con los departamentos pertinentes.Deseamos que vuelva en cualquier momento, aquí, le estaremos esperando.Cordialmente, Hotel Riu RepublicaOnline Reputation Manager

Dear Maalik,We are very grateful for your kind remarks about our hotel.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Maalik!Warm Regards!Hotel Riu RepúblicaOnline Reputation Manager