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르 오트 빌 여행 후기

3 out of 5
르 오트 빌
138, Sainte-Anne Street, Québec City, QC

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 253개 이용 후기 중 117개" "
평점 8 - 좋아요. 253개 이용 후기 중 94개" "
평점 6 - 괜찮아요. 253개 이용 후기 중 33개" "
평점 4 - 별로예요. 253개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 253개 이용 후기 중 3개" "

9.0/10

청결 상태

8.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

4/10 - 별로예요

Youn Kyeong

별로예요: 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: LVQ 님, 2021년 9월 20일
Thank you for your evaluation.

6/10 - 괜찮아요

YongHun

별로예요: 청결 상태, 직원 및 서비스
방이 너무 추웠고 체크인에 불편함있었습니다.
2018년 1월에 3박 숙박함
답변 제공: Haute-Ville Team 님, 2018년 3월 9일
Hello YongHun, We really appreciated your comeback! Best regards,

8/10 - 좋아요

Liana

좋아요: 청결 상태, 객실의 편안함
Perfect site if you have no mobility issues.
We enjoyed the old building with thick stone walls (still showing in some of the rooms), old brick, and the ancient tiny fireplace (non-working) in the dining/living area. Bathroom is completely updated with a small corner shower only. Very steep steps and street on a good slope, with heavy original entrance doors can make it difficult to enter and exit especially with luggage. All part of the Vieux Quebec experience though. We didn't have trouble with virtual check in but the information on the back of the door through a QR code was out of date. Email bounced back when we had a toilet issue and we had to phone a number and ask for a plumbing person to come to the room - there was no plunger in the apartment or we could have fixed the issue ourselves. Instead they did not come while we were out of the room for the day (as we had asked them to) and when we got back we assumed the toilet had been fixed, flushed it, and then it actually overflowed. Our only option was to throw towels down as a dam and phone again. A young gal (student help?) finally came with a plunger, used it and voila... fixed. She took the wet towels down to the laundry room and cleaned up the floor too. SUGGESTION: All this could have been avoided with a simple $5 plunger in the bathroom. Other than this issue, we would stay here again as it is walking distance to Chateau Frontenac, the rest of the old city, and the Citadel, as well as some yummy restaurants.
2023년 9월에 2박 숙박함
답변 제공: LVQ team 님, 2023년 10월 28일
Dear client, Thank you for your detailed review and for appreciating the unique charm of our historic building, complete with its thick stone walls and ancient fireplace, providing a genuine Vieux Quebec experience. We sincerely apologize for the inconvenience you faced regarding the outdated information and the toilet issue during your stay. Your feedback is invaluable, and we genuinely appreciate your suggestion about having a plunger in the bathroom, which is a simple yet effective solution. We regret any frustration this situation may have caused and are pleased to hear our staff was able to assist you promptly once contacted. We're delighted to know that aside from this hiccup, you enjoyed the convenient location, making it easy to explore attractions like Chateau Frontenac, the old city, and the Citadel. We would be honored to welcome you back in the future, ensuring a more seamless and enjoyable stay. Thank you for choosing to stay with us.regards,LVQ team

4/10 - 별로예요

Gaetan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Room was pretty clean, but very old. Air conditionning is VERY NOISY. Expensive for the offer
2023년 9월에 3박 숙박함
답변 제공: LVQ Team 님, 2023년 10월 12일
Dear guest, We are sorry to hear about the airconditioning. We thank you for your comment as it help us improve the quality of our service. We hope to see again. Kindly

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태
Convenient, quiet and easy to reach all of the old quarter of Quebec City.
2023년 9월에 3박 숙박함
답변 제공: The LVQ Team 님, 2023년 9월 25일
Hello Robert,Thank you for you positive review. We're glad that you appreciate your stay in our establishment and we hope to see you again.

8/10 - 좋아요

Wendy

단체 여행
Things to know
Location was excellent, condition of the property was less than expected. Difficult entry through heavy doors and steep steps to access the the unit. Bedroom was below ground with stairs that could be tricky for anyone with balance issues.
2023년 9월에 2박 숙박함
답변 제공: The LVQ Team 님, 2023년 9월 25일
Hello Wendy,Thank you for you positive review. We're glad that you appreciate your stay in our establishment and are sorry for the inconvenience that you faced. We hope to see you again.

8/10 - 좋아요

Mary

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Very clean, nice amenities. Difficulty access the front door. Not handicap accessible
2023년 9월에 1박 숙박함
답변 제공: LVQ Team 님, 2023년 9월 16일
Hello, We are glad that you appreciated your stay with us. We thank you for your comment as it help us improve the quality of our service. We hope to see again. Kindly

8/10 - 좋아요

Catherine

2023년 9월에 1박 숙박함
답변 제공: Lofts Vieux-Québec 님, 2023년 9월 12일
Merci pour votre retour positif. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour avec nous! En espérant avoir le plaisir de vous revoir bientôt dans un de nos lofts.

10/10 - 훌륭해요

Justin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location and the property was exactly as described. We rented two separate rooms for a family stay and both were in excellent condition. Kitchens had everything we needed for a light meal, a bottle of wine, etc. Parking garage is right around the corner (we paid $20 per day max). About 10 min walk to most points of interest in old town. Good communication about check in and room access. Will stay again when visiting.
2023년 8월에 2박 숙박함
답변 제공: Armand 님, 2023년 9월 1일
Thank you for your kind review and we hope to see you with us soon!Kindly!

8/10 - 좋아요

Lawrence

좋아요: 청결 상태
The location was great near shopping and restaurants. The value was excellent. I had a minor problem with the refrigerator, but it was quickly remedied. The microwave didn't work -- I didn't notice it until my last day as I didn't need it. The security system in the entryway was great. However, carrying heavy suitcases up the stairs between the street door and the building door was REALLY difficult. There's not enough room to set them down on the stairs and both doors are heavy. All in all, I was very happy with my lodging. I would stay there again.
2023년 8월에 5박 숙박함
답변 제공: Armand 님, 2023년 8월 28일
Thank you for staying with us and taking the time to write a review. We will take into consideration your comments to try and make the experience better for our nexts guests.

10/10 - 훌륭해요

Jim

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked that it was well situated. We were able to make meals when we wanted. We did not like that the street was a little noisy as the windows were an old single panel style, also the curtains did not block out the light as well as we would have liked.
답변 제공: Armand Loic 님, 2023년 6월 13일
Thank you for sharing your feedback regarding your stay with us. We're glad to hear that you appreciated the convenient location and the ability to prepare meals at your convenience. We apologize for any inconvenience caused by the street noise and the curtains not effectively blocking out the light.

8/10 - 좋아요

Roch

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel très bien situé, en plein coeur du Vieux Québec
2023년 6월에 1박 숙박함
답변 제공: Armand Loic 님, 2023년 6월 13일
Merci pour votre avis et nous espérons que vous avez apprécié votre séjour parmi nous!

8/10 - 좋아요

Hsin Hui

가족 여행
좋아요: 청결 상태, 객실의 편안함
Big apartment, great location
The property is in the center of actions. The apartment is big with large dinner table. The bed is clean, toilet is new and towels are very clean. The kitchen is a bit old. When cooking, the fan doesn't realy exhaust the smoke vell. The cooking pans are definitely needed to be replaced. Some kitchen lighting doesnt work as well.
2023년 4월에 1박 숙박함
답변 제공: A 님, 2023년 4월 14일
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 18 locations in Quebec City! Ariane - The Lofts team

10/10 - 훌륭해요

nancy

단체 여행
좋아요: 청결 상태, 객실의 편안함
Très bien situé
Vraiment très bien, notre séjour fut fort agréable!! Notre appartement , nous étions dans le #1, était très grand et sur deux étage ! Géographiquement c’était parfait Sans être un point négatif, nous étions incapable de gérer la température du chauffage, il a fait très chaud!!! Mais cela n’a aucunement troublé notre appréciation globale du site.
2023년 2월에 1박 숙박함
답변 제공: A 님, 2023년 2월 14일
Bonjour, Merci pour vos commentaires. Nous sommes ravis que vous ayez apprécié votre séjour et prenons vos commentaires en considérations en tentant d'améliorer notre expérience client. Au plaisir de vous revoir dans l'un de nos 20 établissements dans la ville de Québec ! Ariane - L'équipe des Lofts

10/10 - 훌륭해요

Caroline

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bel emplacement, propre avec tout ce qu on a de besoin, personnel répond rapidement aux questions par courriel. Bon rapport qualité prix mais pas d’essence ut et très grand escalier
답변 제공: Armand 님, 2023년 12월 11일
Nous vous remercions d'avoir pris le temps de nous écrire un commentaire par rapport à votre séjour.Cordialement,LVQ

10/10 - 훌륭해요

Natalia

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very cute and nice place to stay in the heart of Old Quebec. The kitchen is enough equipped to make even Christmas dinner
답변 제공: Lily-Rose - The Lofts team 님, 2022년 12월 17일
Hello, Thank you for your comment. We are delighted to learn that you have enjoyed your stay with us. Note that we take your comment sincerely, as we strive to improve our customer experience. We are looking forward to welcome you again in one of our 18 locations in Quebec City!

6/10 - 괜찮아요

Guylaine

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
L’appartement reçu n’était pas représentatif des photos sur ma réservation. La chambre était au sous-sol et 15 marches pour y descendre. Donc si problème de mobilité attention. La localisation était parfaite! Près de tout dans le Vieux Québec. Pour la propreté c’était moyen. Première visite et dernière pour nous.
2022년 11월에 2박 숙박함
답변 제공: L'Équipe LVQ 님, 2022년 11월 16일
Bonjour,Merci d'avoir pris le temps pour nous laisser votre avis.Nous tenons à nous excuser pour votre mauvaise expérience dans l'un de nos établissements.En aucun cas, souhaitons-nous offrir à nos clients un logement non-salubre.Sachez que nous prenons vos commentaires en considérations en tentant d'améliorer notre expérience client. Nous tâcherons également de faire les modifications nécessaires sur la page web afin que le tout soit bien représentatif. Merci,

10/10 - 훌륭해요

Jodi

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very conveniently located, spacious, with lovely detail of exposed brick and stone, and a lovely looking fireplace
2022년 8월에 2박 숙박함
답변 제공: Ariane 님, 2022년 8월 5일
Hi There, Thank you for your review. Looking forward seeing you again !

10/10 - 훌륭해요

Marilyn

2022년 7월에 3박 숙박함
답변 제공: Biranov 님, 2022년 7월 25일
Thank you Marilyn for this amazing review. See you soon!

6/10 - 괜찮아요

Melissa

가족 여행
좋아요: 청결 상태
Great location. Pack light
Great location as it’s close to all amenities. But pack very light. Virtually no where to park on the street to unload or load your baggage and it’s incredibly difficult to get your baggage into the apartment through the big doors and steep stairs. Parking is off site about 500m away. The pots and pans need to be updated. They were extremely worn out. Could use another comfy chair also as we were 4 and only had comfy seats for 3. 1 person had to sit on wood dinner table chair.
2022년 7월에 3박 숙박함

8/10 - 좋아요

Joseph

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was awesome, and the place was all we wanted. Parking was a pain, the only drawback.
2022년 7월에 4박 숙박함
답변 제공: The LVQ Team 님, 2022년 7월 19일
Hello, thank you for review.

8/10 - 좋아요

Pawel

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

VValérie

2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Janet 님, ORANGEVILLE

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location in Old Quebec. Easy to walk to all local tourist attractions. Easy check in. Kitchen was well equipped.
2022년 6월에 2박 숙박함
답변 제공: Biranov 님, 2022년 6월 29일
Thank you for the review. Looking forward to see you again in one of our locations around the Old Quebec.

4/10 - 별로예요

Wayne

가족 여행
좋아요: 청결 상태
Nice solid building considering its age. The unit is clean and enough space for 2. No AC in the room wish a ceiling fan would help to cool the room temperature. Parking is $30 12hrs(max)! And not all the spots allowed to pay&park got a ticket after checked in $54! Park outside the old town and Uber in maybe the better option.
2022년 6월에 1박 숙박함
답변 제공: Biranov 님, 2022년 6월 29일
Thank you for your comments and for choosing one of our establishments for your stay in our city.. We will take note of your suggestion.

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Caroline

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 객실의 편안함
The noise of cars and construction outside was very loud, and the only view is of the windows of the apartment across the street. There were no see-through curtains, so I had to keep the blackout curtains closed at all times or else they could see everything from there, which was very uncomfortable. I also thought that the bathtub was not plugged even though there was a bathtub in the room, which was very unfriendly.
2022년 6월에 3박 숙박함
답변 제공: The LVQ Team 님, 2022년 6월 13일
Hello, thank you for your comment. We hope that you still had a good stay with us.

8/10 - 좋아요

Lorraine

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
L'emplacement nous dinnais accès a plein dendroit dans le vieux Quebec et des restaurants. Le tout à pied. Les rideaux dans le lofr n'était pas assez epais, la clarté viens vite le matin😊 Bruyant à cause de la circulation, intermittant.
2022년 6월에 2박 숙박함
답변 제공: L'Équipe des Lofts 님, 2022년 6월 13일
Bonjour Lorraine, merci pour votre commentaire! NOus espérons que vous ayez passé un bon séjour au HauteVille.

8/10 - 좋아요

Rita

2022년 6월에 4박 숙박함

8/10 - 좋아요

Andreanne

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous sommes toujours bien au haute-ville. Par contre, si vous avez beaucoup de bagages, prendre les appartements en bas qui commencent par un ou deux
2022년 6월에 1박 숙박함
답변 제공: L'Équipe des Lofts 님, 2022년 6월 13일
Bonjour Andreanne, merci pour ce beau commentaire.

10/10 - 훌륭해요

Marc

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parfait pour une fds à Québec.
2022년 6월에 2박 숙박함
답변 제공: L'Équipe des Lofts 님, 2022년 6월 13일
Bonjour Marc, merci pour votre commentaire!

8/10 - 좋아요

GERALD

2022년 5월에 1박 숙박함
답변 제공: Rosalie 님, 2022년 5월 21일
Merci pour cet avis!

10/10 - 훌륭해요

Yan

2022년 4월에 1박 숙박함
답변 제공: L'équipe du Haute Ville 님, 2022년 4월 11일
Merci beaucoup Yan pour votre superbe évaluation! À bientôt,

8/10 - 좋아요

Sonia

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le loft est bien équipé, confortable et prêt de tout. Comme il n’y a pas d’ascenseur, il faut une bonne forme physique pour monter nos bagages et nourriture au 3e étage (le #10). L’endroit est charmant, spacieux et garde le charme d’autrefois mais la route est un peu bruyante.
2022년 3월에 3박 숙박함
답변 제공: L'équipe des Lofts 님, 2022년 4월 4일
Bonjour Sonia, Nous sommes ravis que vous ayez apprécié les équipements, la localisation et le confort de nos lofts. Au plaisir de vous accueillir à nouveau,

10/10 - 훌륭해요

Renate

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a marvelous place. Close to parking, close to Rue St. Jean and close to old town. Great apartment, had everything we needed.
2022년 3월에 2박 숙박함
답변 제공: Rosalie 님, 2022년 3월 22일
Hi dear, thank you for your wonderful review! We hope to welcome you again soon!

8/10 - 좋아요

TAMMY XIN NING

2022년 2월에 3박 숙박함

8/10 - 좋아요

Chan Chi

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 1월에 1박 숙박함

6/10 - 괜찮아요

Jean

가족 여행
좋아요: 청결 상태
Différence énorme entre la photo de la chambre sur votre site et la chambre réellement occupée !
2022년 1월에 1박 숙박함
답변 제공: L'équipe des Lofts 님, 2022년 2월 2일
Bonjour Jean, Nous sommes navrés de la situation. Malheureusement, Booking montre des photos générales de nos lofts et non pas du loft précis que vous louez. N'hésitez pas à visiter notre site web pour avoir les bonnes photos, ou n'hésitez pas à nous contacter. Au plaisir de vous recevoir à nouveau,

10/10 - 훌륭해요

William

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was superb! digital code at front door and entering the room. Totally contact free check in and out. The loft was amazing, clean and great value. I would stay there again in a heartbeat!
2022년 1월에 1박 숙박함
답변 제공: The Haute Ville team 님, 2022년 1월 29일
Dear William, We are thrilled to know you had a marvelous stay at the Haute Ville. See you soon,

8/10 - 좋아요

Denis

2022년 1월에 1박 숙박함
답변 제공: L'équipe du Haute Ville 님, 2022년 1월 16일
Merci beaucoup Denis pour cette belle évaluation! Pouvez-vous nous partager ce que vous avez apprécié et moins apprécié? Au plaisir de vous recevoir à nouveau,

8/10 - 좋아요

Manon

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 12월에 3박 숙박함
답변 제공: L'équipe du Haute Ville 님, 2022년 1월 4일
Merci beaucoup Manon pour cette belle évaluation! Au plaisir de vous accueillir à nouveau,

6/10 - 괜찮아요

Hoang Dai

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The place is good, location is convenient if you only want to travel around old Quebec. But once somebody cooks from other rooms, this room will be affected. Just something to keep in mind
2021년 11월에 1박 숙박함
답변 제공: The Haute Ville team 님, 2021년 11월 17일
Dear guest, Thank you for choosing the Haute Ville for your stay in our splendide city. Pleasure to see you again,

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay right in the middle of Old Quebec. Well equipped kitchen, extra clean and comfortable bed.
2021년 11월에 4박 숙박함
답변 제공: The Haute Ville team 님, 2021년 11월 14일
Dear Jennifer, We are thrilled to know you had a marvelous stay with us. See you soon,

10/10 - 훌륭해요

Gabryelle

좋아요: 청결 상태, 객실의 편안함
Petit loft modernisé tres charmant et tranquille Seul bémol pas de vue extérieure directe mais autrement magnifique et près de tout dans la haute ville!
2021년 11월에 1박 숙박함
답변 제공: L'équipe du Haute Ville 님, 2021년 11월 12일
Bonjour Gabrielle, Merci d'avoir choisi le Haute Ville pour votre séjour dans notre magnifique Ville de Québec. On a hâte de vous recevoir a nouveau,

6/10 - 괜찮아요

Evert 님, Abbotsford

연인과의 여행
It is in the heart of old Quebec city and is close to everything. The kitchen is very handy for breakfast . The mattress is tired and needs to be replaced. The bathroom is outdated and needs to be updated . The tv is extremely tiny, I would recommend upgrading the size.
2021년 10월에 5박 숙박함
답변 제공: RB 님, 2021년 10월 25일
Thank you for your review!

8/10 - 좋아요

Sophie

가족 여행
Satisfaisant en général
L'accès était facile et les communications claires. Par contre, le courriel avec les codes était dans mon courrier indésirable. L'appartement en général était bien, mais le lit aurait pu être un peu plus stable. On sent l'autre bouger. Même si le logement était assez propre en général, il aurait gagné à être un peu mieux épousseté. Il y avait un peu de poussière.
2021년 10월에 2박 숙박함
답변 제공: L'équipe du Haute Ville 님, 2021년 10월 13일
Bonjour Sophie, Nous sommes ravis que vous ayez passé un agréable séjour au sein du Haute Ville. Nous prenons en notes vos recommandations et passons le message à notre équipe de ménage. En espèrant vous revoir bientôt,

8/10 - 좋아요

cindy

좋아요: 청결 상태, 객실의 편안함
Overall a great stay! The location was fantastic. Very tiny but well laid out and suited our purpose. My only complaint was that they didn’t leave us any suggestions for parking. We chose the closest Green P parking lot and inadvertently paid $30 for the maximum stay. When we printed the ticket it was only valid for 12 hours!! Be sure to research the parking before you arrive!!!
2021년 10월에 1박 숙박함
답변 제공: The Haute Ville team 님, 2021년 10월 6일
Dear Cindy, We are pleased you had a delightful stay at the Haute Ville. We are taking notes of your suggestions for the parking help. In hopes of seeing you soon,

6/10 - 괜찮아요

Dave

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Not for seniors. Steep stairs. Difficult getting bags to room.
2021년 9월에 2박 숙박함
답변 제공: The Haute Ville team 님, 2021년 10월 1일
Dear Dave, We are sorry that our Lofts was not adapted for you. We are taking notes of your comments to improve our services. Best regards,

8/10 - 좋아요

Joshua

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 9월에 2박 숙박함
답변 제공: The LVQ team 님, 2021년 10월 1일
Thank you Joshua for this amazing review! See you soon,