바(숙박 시설 내)

홀리데이 인 퀸즈타운 프랭크턴 로드, IHG 호텔 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 942개 이용 후기 중 386개" "
평점 8 - 좋아요. 942개 이용 후기 중 373개" "
평점 6 - 괜찮아요. 942개 이용 후기 중 124개" "
평점 4 - 별로예요. 942개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 942개 이용 후기 중 15개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

SUNGCHEOL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
모든면에서 만족스런 호텔
숙소에서 바라보는 호수 경치가 넘 예쁘고 직원들이 매우 친절하여 너무 잘 쉬었던 호텔입니다 적극 추천합니다
2019년 12월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2020년 1월 27일
Dear Guest, Thank you for your positive feedback and perfect rating. We would love to have you stay with us again.

10/10 - 훌륭해요

Sungjin

2019년 10월에 1박 숙박함

8/10 - 좋아요

TAIHOON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Hotel was good compared to the price I paid. It placed slightly far from queens town. So I need extra consumption for transportation to the town.
2019년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2019년 5월 7일
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Cannot using warm water
I really disappointed about this staying. Hot water doesn’t work in bathroom so I cannot wash my body and hair. There isn’t any compliment and any saying about sorry. The veiw in the lobby is just okay. Even though I cant see that view in the room
2018년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2018년 12월 27일
Thank you for sharing your feedback regarding your recent visit. The concern which you raised have been noted and feedback will be shared with the management.We sincerely apologize for the inconvenience. Thank you and look forward to seeing you soon.

10/10 - 훌륭해요

HUNIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주차가 편리하고 조식이 맛있슴
호텔 앞의 호수가 산책로 가 멋짐. 가격 대비 조식의 품질이 우수함
2018년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2018년 10월 10일
친애하는 손님. 우리 호텔에 대한 귀하의 긍정적 인 피드백에 감사드립니다. 우리는 최선의 방법으로 고객의 요구에 맞는 음식을 제공한다는 자부심을 가지고 있습니다. 곧 다시 우리 지역으로 여행하는 경우 주저하지 말고 우리에게 전화하십시오.

4/10 - 별로예요

SUNG SIK

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
낡은 호텔
호텔이 매우 낡았어요. 옆에서 드르륵 공사하는 소리가 들려서 낮에는 있기 힘들어요. 아침 부페 레스토랑 직원이 한번에 접시 2개 쓴다고 뭐라 잔소리합니다.
2018년 8월에 4박 숙박함
답변 제공: Customer Service 님, 2018년 9월 20일
"최근 방문에 대한 가장 건설적인 의견을 보내 주셔서 감사합니다. 우리는 귀하의 리뷰가 우리의 관심을 끌었으며 귀하의 경험에 대해 진심으로 사과하고 귀하의 기대를 충족시키지 못하는 기회 영역을 읽는 것을 매우 염려합니다. 우리 손님들과의 관계는 우리에게 매우 중요합니다. 제가이 사건을 조사하고 봉사 활동의 경과와 관련하여 팀 전체와 함께이 피드백을 진지하게 받아 들일 것이며, 적절한 훈련 요구가 팀. 나는 너와 우리 자신을 실망시키는 것에 상당히 실망했다. 귀하가 경험 한 서비스 표준은 우리가 성취하고자하는 바가 분명하지 않습니다. "

10/10 - 훌륭해요

NAHEE 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아늑하고 편안한 내집같은 호텔
여행중 호텔인데 호텔같지않은 아늑함이 있었던 홀리데이인다 퀸즈타운시내랑은 차로이동해야하지만 셔틀버스도 잘되어있고 주차공간도 충분하다~ 퀸즈타운내에 호텔중에 가격대비 제일좋운듯! 10만원 전후대로 보신다면 강추!
2018년 8월에 3박 숙박함
답변 제공: Customer Service 님, 2018년 9월 19일
와우! 정말 훌륭한 리뷰입니다. 귀하의 비즈니스와 귀하의 신뢰를 진심으로 감사드립니다. 우리 직원 및 서비스가 귀하의 필요와 기대를 충족 시켰다는 소식을 듣고 매우 기쁩니다. 가까운 시일 내에 호텔로 여러분을 다시 맞이하겠습니다.

6/10 - 괜찮아요

jang soo

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
방이 추웠다.
2018년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2018년 8월 16일
우리에게 이것을 경고 해 주셔서 감사합니다. 우리는 친절하고 친절한 서비스를 제공하기 위해 열심히 노력하며 귀하의 기대에 부응하지 못해 죄송합니다. 앞으로도 다시 한 번 기회를 갖기를 바랍니다.

10/10 - 훌륭해요

Miwon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원이 정말 친절해서 좋았어요
답변 제공: Jason Epps-Eades 님, 2018년 5월 10일
귀하의 검토에 감사드립니다. 우리는 당신이 당신의 직원과 친절한 직원을 즐겁게 생각합니다.

10/10 - 훌륭해요

JIGAR MAHENDRAKUMAR

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very beautiful view and convenient to all facilities.
2024년 4월에 4박 숙박함
답변 제공: Neeraj Parmar - Duty Manager 님, 2024년 4월 11일
Thank you, JIGAR MAHENDRAKUMAR, for sharing your experience! We're delighted to hear that you enjoyed the beautiful views and found our facilities convenient. We look forward to welcoming you back for another memorable stay soon!

8/10 - 좋아요

Chi Hou Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff are friendly and helpful. The hotel is built on the hill, the pedestrian road is a bit wracked.
2024년 4월에 5박 숙박함
답변 제공: Neeraj Parmar - Duty Manager 님, 2024년 4월 10일
Hi Adrian,Thank you for taking the time to leave a review! Your feedback is invaluable to us, and we'll certainly take it into consideration as we continue to make improvements.We hope to welcome you back soon and aim to make your next stay even better!Warm regards

10/10 - 훌륭해요

Hui

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s by the shore, easy access to public transportation. The staff are very helpful, giving us a lot of information to help us enjoy our trip even more. Thank you 🙏 for the service!
2024년 4월에 3박 숙박함
답변 제공: Neeraj Parmar - Duty Manager 님, 2024년 4월 9일
Thank you so much, Hui, for your wonderful review! Our team takes great pride in providing excellent service and ensuring our guests have all the information they need to make the most of their trip. We appreciate your kind words and hope to welcome you back again soon!

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Neeraj Parmar - Duty Manager 님, 2024년 4월 5일
Hi Anna,Thank you for the perfect rating! We're thrilled you had a 5-star experience with us. We look forward to hosting you again soon. Best wishes !

8/10 - 좋아요

Donald James

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Neeraj Parmar - Duty Manager 님, 2024년 4월 3일
Thank you for taking the time to leave us a review, Donald James! We're glad to see you had a positive experience with us. We hope to have the pleasure of hosting you again in the future and aim for that perfect 5-star experience on your next stay !

4/10 - 별로예요

Janice

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked a king size room with lake views, and upon check in were told we were being ‘upgraded’ to a premium room with two double beds 🙄 I requested the room I originally booked with a queen bed, and was then told their was ‘maintenance’ happening. The only other option was a room with a double bed and a single bed, so basically we had no choice but the room they gave us. No apology given, or discount, they just continued to act like this was an ‘upgrade’. Conditions were to be expected based on the price point. Older motel in need of renovations. Overall displeased with the experience and would not recommend to others.
2024년 3월에 1박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) - Duty Manager 님, 2024년 3월 27일
Dear Janice,I remember checking you in yesterday and understand your concerns regarding the room allocation. While we aimed to offer an 'upgrade,' it seems this did not meet your expectations for which I apologize.To make your stay more comfortable, we waived the parking fee as a gesture of goodwill. Additionally, I reached out via Expedia with an offer to change your room to King bed as one of the booking cancel but did not receive a reply.Your feedback is invaluable, and we will use it to improve our service. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

NATHALIE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing food! Bartender Neil was so sweet and helpful! Neeraj Parmar was the most wonderful guide and went beyond in his customer service. He gave me tips for what to see in the area and provided a truely exceptional customer service!! Thank you Neeraj!!!
2024년 3월에 3박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) - Duty Manager 님, 2024년 3월 14일
Kia ora Nathalie,We're thrilled to learn that you savored our culinary offerings and experienced exceptional service from team members like Neil and Neeraj. Your commendations will be shared with them. We eagerly anticipate your return visit.Warm regards,

10/10 - 훌륭해요

Udara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in process is fast and smooth. The staff is really helpful and kind. The property is clean.
2024년 2월에 3박 숙박함
답변 제공: Neeraj 님, 2024년 3월 2일
Kia Ora Udara,That's fantastic to hear that your check-in experience was fast and smooth, and that the staff was helpful and kind. Also pleased to hear that we met your expectations in regard to cleanliness standards as well. We are delighted to hear about your overall great experience and hereby looking forward to welcoming you back.RegardsNeeraj Parmar - Duty ManagerHoliday Inn Team

10/10 - 훌륭해요

RONALD

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 2월에 11박 숙박함
답변 제공: Holiday Inn team 님, 2024년 3월 2일
Dear Ronald, Thank you so much for your wonderful review and we're glad to hear you found our staff to be very friendly. We look forward to welcoming you back soon! Best regards, Neeraj Parmar - Duty Manager

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The views from our room are perhaps the most beautiful and majestic in my stays in hotels around the USA and several other international destinations. Service was top notch and the staff was very friendly. Great stay.
2024년 2월에 3박 숙박함
답변 제공: Nuttapong Chaiyawong - Duty Manager 님, 2024년 2월 29일
Dear Matthew,Thank you for sharing your fantastic experience with us! We're thrilled to learn that you found the views from your room to be the most beautiful and majestic among your hotel stays worldwide. Our team is delighted to hear that the service was top-notch, and we appreciate your kind words about our friendly staff. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for another great stay.Best regards,

8/10 - 좋아요

zhimin 님, Mercer Island

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Average
2023년 12월에 1박 숙박함
답변 제공: Nuttapong Chaiyawong - Duty Manager 님, 2024년 2월 16일
Dear zhimin,Thank you for choosing our hotel. We're pleased to hear you had an overall positive experience. Your feedback helps us improve.Best regards,

10/10 - 훌륭해요

CHIH CHENG

연인과의 여행
좋아요: 편의 시설/서비스
Good
2024년 2월에 4박 숙박함
답변 제공: Nuttapong Chaiyawong - Duty Manager 님, 2024년 2월 16일
Dear CHIH CHENG,Thank you for the positive feedback! We're delighted to hear that your experience was good. We appreciate your support and hope to welcome you back soon.Best regards,

10/10 - 훌륭해요

Seipepa

2024년 2월에 3박 숙박함
답변 제공: Nuttapong Chaiyawong - Duty Manager 님, 2024년 3월 22일
Hi Seipepa,Thank you for the perfect rating! We're thrilled you had a 5-star experience with us. We look forward to hosting you again soon.Best wishes,

10/10 - 훌륭해요

Sriram

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great views of the lake. Loved the balcony views. No parking, have to pay additional, so that was the only downside.
2024년 1월에 2박 숙박함
답변 제공: HIQ Team 님, 2024년 1월 25일
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. Thanks for taking the time to bring this issue to our attention. We will use the feedback to make us better. We will look forward to welcoming you again in the near future.

10/10 - 훌륭해요

Sara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was amazing having free breakfast and hot chocolate any time you wanted it. The staff was helpful and friendly. Our room was very clean and comfortable and we had a beautiful view of the Remarkables mountain range and water!
2024년 1월에 3박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) - Duty Manager 님, 2024년 1월 25일
Dear Sara,Thank you for the glowing review! We're thrilled you enjoyed the breakfast, hot chocolate, and the stunning view of the Remarkable. Our team is pleased to have made your stay comfortable. We look forward to your next visit.Best regards,

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing staff, very friendly and happy to help
2024년 1월에 1박 숙박함
답변 제공: Nuttapong Chaiyawong(IQ) - Duty Manager 님, 2024년 1월 25일
Dear Emma,Thank you for the wonderful feedback! We're delighted you had a great experience with our staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.

10/10 - 훌륭해요

Madhavi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) - Duty Manager 님, 2024년 1월 20일
Dear Madhavi,Thank you for taking the time to leave us a 5-star rating. We're thrilled to hear that you had a positive experience. We hope to welcome you back for another enjoyable stay.

10/10 - 훌륭해요

Mahomed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) - Duty Manager 님, 2024년 1월 17일
Thank you for taking the time to leave us a 5-star rating! We're thrilled to hear that you had a positive experience. We hope to welcome you back for another enjoyable stay.

10/10 - 훌륭해요

Nastaran

연인과의 여행
좋아요: 편의 시설/서비스
2024년 1월에 3박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) - Duty Manager 님, 2024년 1월 15일
Dear Nastaran,Thank you for taking the time to leave us a 5-star review. We're thrilled to hear that you had a positive experience. We hope to welcome you back for another enjoyable stay.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) - Duty Manager 님, 2024년 1월 11일
Thank you for choosing us! We appreciate your feedback. If there's anything specific you feel we can improve, please let us know. We hope to welcome you back soon.

10/10 - 훌륭해요

Yogeeta

2024년 1월에 1박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) - Duty Manager 님, 2024년 1월 11일
Dear Yogeeta,Thank you for your glowing 5-star review! We're thrilled to hear you had a wonderful experience. Looking forward to hosting you again.Warm regards,

8/10 - 좋아요

Aleksandar 님, Hampton Park

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) 님, 2023년 12월 31일
Dear Aleksandar,Thank you for your 4-star rating. We appreciate your feedback. If there's anything specific you enjoyed about your stay or any suggestions you have for improvement, feel free to share.We hope to welcome you again soon!

10/10 - 훌륭해요

jayesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) 님, 2023년 12월 31일
Dear Jayesh,Thank you for the 5-star rating! We appreciate your positive feedback.

2/10 - 너무 별로예요

reza

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Such a dirty and old hotel experience
The hotel room was so old and dirty looking. Sink faucet in the bathroom was close to the wall of sink so made it so tough to wash hands without touching the wall of the sink. Very low pressure water. They also charge us 2% additional for credit card fees in addition to parking fee
2023년 12월에 2박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) 님, 2023년 12월 29일
Dear Reza,We apologize for your experience. Your feedback is important. We'll address the concerns mentioned, and we appreciate your understanding. If your travels bring you back, we aim to offer an improved stay.

10/10 - 훌륭해요

Winnie

2023년 12월에 7박 숙박함
답변 제공: Nuttapong Chaiyawong(IQ) 님, 2023년 12월 25일
Thank you for taking the time to share your feedback. Please feel free to provide additional details, so we can ensure a more satisfactory stay in the future.

2/10 - 너무 별로예요

yung kin

2023년 12월에 3박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) 님, 2023년 12월 29일
Dear Yung Kin,We appreciate your feedback regarding the noise during your stay. We apologize for any inconvenience caused. Your comments are valuable, and we are committed to improving this aspect. If you have any specific details or if there's anything else we can address, please share. We understand your concerns and would appreciate the opportunity to make it right for you. Thank you for your understanding.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 9박 숙박함
답변 제공: Nuttapong Chaiyawong(IQ) 님, 2023년 12월 25일
Thank you for taking the time to share your feedback. Please feel free to provide additional details, so we can ensure a more satisfactory stay in the future.

8/10 - 좋아요

Toni-Lee

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The rooms
2023년 12월에 2박 숙박함
답변 제공: Nuttapong Chaiyawong(IQ) 님, 2023년 12월 25일
Thank you for taking the time to share your feedback. Please feel free to provide additional details, so we can ensure a more satisfactory stay in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Old building feels like motel but like the location and has ample of parking and good breakfast
2023년 12월에 1박 숙박함
답변 제공: Nuttapong Chaiyawong(IQ) 님, 2023년 12월 25일
We're pleased you enjoyed our convenient location, ample parking, and breakfast. Your feedback is valuable, and we hope to welcome you back for an even better experience.

8/10 - 좋아요

Madison

2023년 12월에 3박 숙박함
답변 제공: Nuttapong Chaiyawong (IQ) Duty Manager 님, 2024년 1월 4일
Thank you for the positive review! We're glad you enjoyed your stay. If you have any suggestions for improvement, feel free to share. Looking forward to welcoming you back!

10/10 - 훌륭해요

DILINI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No onsite free parking.
2023년 11월에 2박 숙박함
답변 제공: Nuttapong Chaiyawong(IQ) 님, 2023년 12월 25일
We appreciate your feedback. We look forward to welcoming you again

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A gem of a motel!
Great service, very well-appointed rooms, amazing views, restaurant onsite & fabulous location - just a short ride to town.
2023년 11월에 1박 숙박함
답변 제공: Anshul Nagpal (Operations Manager) 님, 2023년 11월 22일
Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

10/10 - 훌륭해요

Laurence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great view of the mountains and lake. Liked the sauna. Good breakfast. Convenient parking.
2023년 11월에 3박 숙박함
답변 제공: Anshul Nagpal (Operations Manager) 님, 2023년 11월 22일
We very much appreciate your comments regarding your stay at the Holiday Inn Queenstown. I am delighted to read that you had a wonderful stay with us, and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

2/10 - 너무 별로예요

lewis

연인과의 여행
Door lock broken, sprung a $20 parking fee on us, told us buffet breakfast was $25 a head but didn’t mention prebooking required then wanted $32 a head!
2023년 11월에 1박 숙박함
답변 제공: Anshul Nagpal (Operations Manager) 님, 2023년 11월 22일
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations fully. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We will look forward to welcoming you again in the near future.

8/10 - 좋아요

Priyesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice lake view rooms
Hotel with lake view is nice but there was no coffee in hotel which was a disappointment.
2023년 11월에 2박 숙박함
답변 제공: Anshul Nagpal (Operations Manager) 님, 2023년 11월 22일
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. Thanks for taking the time to bring this issue to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We will look forward to welcoming you again in the near future.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 편의 시설/서비스
Lovely outlook.
2023년 11월에 1박 숙박함
답변 제공: Anshul Nagpal (Operations Manager) 님, 2023년 11월 7일
Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Holiday Inn Queenstown in the near future.Warm Regards,

10/10 - 훌륭해요

Hiromasa

2023년 10월에 2박 숙박함
답변 제공: Holiday Inn Queenstown 님, 2023년 11월 22일
Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon.

10/10 - 훌륭해요

Natasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly helpful staff
2023년 10월에 3박 숙박함
답변 제공: Anshul Nagpal (Operations Manager) 님, 2023년 10월 25일
We very much appreciate your comments regarding your stay at the Holiday Inn Queenstown. I am delighted to read that you had a wonderful stay with us, and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Queenstown in the near future.

4/10 - 별로예요

Christelle

연인과의 여행
별로예요: 직원 및 서비스
Upon arrival, we were advised that the card machine does not work for eftpos/debit payment and that we can only make our payment via paywave. This was annoying as it means we were forced to pay the surcharge. Rajesh, who was on the front desk then tried to charge bond separately as well which then meant we would have had another $15 surcharge taken from us. I then respectfully called him out and said " what are you doing, i am not making the payment twice" and he immediately knew that what he was doing was not okay. Rajesh then said we don't have to pay the bond and that is fine. We were happy with that, we also VERY CLEARLY advised that we will not be using the property carpark of $20 per night. Upon checkout we were charged for every night that we stayed saying we used the parking which we definitely did not. This is clearly just the workers trying to rip us off and it was very obvious from the start that this is whats happening. As soon as we said we didn't park there they were like :"oh oh oh and removed it acting stupid. I wonder how many foreigners are being ripped off here ! Its also pathetic that i called twice before check in to advise this was a very special occasion for us and that we would like to be suited in a room with a bit more privacy (the one with the balcony). we were promised that the staff would accommodate our request. Rajesh then told me there were no notes on my file for the room request which is untrue. Disgraceful customer service we won't be back !
2023년 10월에 3박 숙박함
답변 제공: HIQ Team 님, 2023년 10월 25일
Thank you for taking the time to tell us about your experience at Holiday Inn Queenstown. We'll talk to the staff about your issues and make sure they're aware that our service was not up to par in this case. We recognize that it is all about consistency, and while the majority of our guests compliment us on how well the crew looks after them, we are always reminded that we are only as good as the last guest we served.Once again, we apologize if you felt this situation could have been handled differently - we do hope that you enjoyed your time in Queenstown though.

10/10 - 훌륭해요

Jaskirat

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and service was amazing, the view from the hotel was beautiful. Quiet place and convenient for traveling to places nearby.
2023년 10월에 3박 숙박함
답변 제공: Anshul Nagpal (Operations Manager) 님, 2023년 10월 16일
Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. It is always a pleasure to receive such positive feedback & appreciate your comments regarding your stay as we always aim to deliver a great experience. Looking forward to welcoming you again in the near future.Warm regards,

10/10 - 훌륭해요

Sarah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff
2023년 10월에 3박 숙박함
답변 제공: Anshul Nagpal (Operations Manager) 님, 2023년 10월 10일
Dear Sarah, We very much appreciate your comments regarding your stay at the Holiday Inn Queenstown. I am delighted to read that you had a wonderful stay with us, and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Holiday Inn Queenstown in the near future.