Dear guest, thank you for taking the time to give us your feedback. Regards,

Thank you for taking the time to provide us with your feedback, it is greatly appreciated. I'm sorry you were disappointed with the room type that you booked, however our hotel rooms are NOT described as having a lake view, and photos do not suggest otherwise either. For a guaranteed lake view you would need to book either a Hotel Deluxe or a 2 bedroom apartment.We hope you still enjoyed your time in Queenstown all the same.Oaks Club Team

Dear Deanne, Please accept our apologies again, rest assured that the issue has been raised with hotels.com directly and is in the process to be rectify. Kind regards,Oaks Club Team.

Dear Russell, Thank you so much for leaving such a glowing review, and thank you for your kind praise of our staff.The property will actually be closing later this year to undergo a full refurbishment project, in which we will address technology and air con to bring us right up to date - as well as some other extra mod-cons. All of this alongside our stunning views and perfect location!We hope to welcome your family back in the future.All the best,

Good afternoon, Thank you for staying at Oaks Club Queenstown, We are so glad to hear you enjoyed the view. We wish you all the best,Oaks Club Team

Dear Rochelle, We are delighted to learn that you had a great stay and we appreciate your kind praise of our team members. I hope we have the opportunity to welcome you back again soon!Kind regards,Oaks Club Team

Dear Andrew, Thank you so much for taking the time to leave such a lovely review of your recent stay with us. We are very happy you enjoyed your Two-Bedroom Spa apartment and can't wait to welcome you again. Kind regards,Oaks Club Team

Dear mark, Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members.Thank you again for your time.We look forward to welcoming you back to Oaks Queenstown Club Suites in the near future.Kind regards,Oaks Club Team

Dear Rachel,Thank you so much for taking the time to leave such a lovely review of your recent stay with us. We are so glad to hear we met your expectations and that you enjoyed everything our beautiful 2 bed lake view apartments have to offer.We wish you all the best, and hope to welcome you again soon.Oaks Club Team

Thank you for highlighting a few items for us to improve on, we'll address them immediately to ensure a greater experience for our guests. We hope you had a wonderful time beautiful Queenstown.

Thank you for taking the time to provide us with your excellent 10/10 rating, it is greatly appreciated.We are pleased to hear you enjoyed your stay.

Thank you for taking the time to provide us with your wonderful feedback, it is greatly appreciated and will be shared with the team.We are pleased to hear you enjoyed your stay with us and hope to welcome back again.

Dear Caidi, Thank you so much for taking the time to leave such a nice review of your recent stay with us. We are so glad to hear you enjoyed your upgrade and did such lovely pictures. We wish you all the best,Oaks Club Team

Dear Donna, We hope you had a wonderful time beautiful Queenstown.Oaks Club Team

Dear Anna, Thank you for your feedback. We hope you had a great time in Queesntown. Oaks Club Team

Good afternoon Jian, Thank you for rating your stay, it is greatly appreciated.We are pleased to hear you enjoyed your stay in Queenstown.Oaks Club Team

Dear Suren, Thank you for your nice feedback. I hope we have the opportunity to welcome you back again soon!

Good afternoon Nitiana, Thank you for rating your stay, it is greatly appreciated.We are pleased to hear you enjoyed your stay in Queenstown.Oaks Club Team

Hi Bryan, Thank you for taking the time to provide us with your feedback, it is greatly appreciated.We are pleased to hear you enjoyed your stay in Queenstown.Kind regards, Oaks Club Team

Good afternoon Maarit, Thank you for rating your stay, it is greatly appreciated.We are pleased to hear you enjoyed your stay in Queenstown.Oaks Club Team

Hi Cheryle, Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks Club Team

Hi Tania, Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks Club Team

Dear Jason,Thank you for taking the time to share your feedback about your experience with us.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Oaks Club Team

Dear David,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks Club Team

Dear Maria,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks Club Team

Dear William,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks Club Team

Dear Brett,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks Club Team

Dear Glen,Thank you for taking the time to share your feedback about your experience with us.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Oaks Club Team

Dear Catherine, Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Yulia,Thank you for taking the time to leave us a review.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations apart the A/C. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Barbara,Thank you for taking the time to share your recent experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the reception team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

Dear Gangfeng,Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

Dear Zhen Liang,Please accept my apologies that your returning experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

Dear Lisa,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,