고급 침구, 필로우탑 침대, 책상, 노트북 작업 공간
예약 가능 여부 확인

아메릭인 바이 윈덤 퀸시 여행 후기

2 out of 5
아메릭인 바이 윈덤 퀸시
4122 Broadway St, Quincy, IL

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 128개 이용 후기 중 46개" "
평점 8 - 좋아요. 128개 이용 후기 중 31개" "
평점 6 - 괜찮아요. 128개 이용 후기 중 25개" "
평점 4 - 별로예요. 128개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 128개 이용 후기 중 14개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Karen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no cleaning crew to clean up a mess in the elevator people where load
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

James E Cloney,

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Thank you for your review! It was a pleasure having you as a guest.

2/10 - 너무 별로예요

Cynthia

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thank you for your review. However, we would love to know how we could improve your review from a 1 star to a 5.

8/10 - 좋아요

Dennis

연인과의 여행
It was fine
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thank you for your feedback

10/10 - 훌륭해요

greisha

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay for traveling healthcare
2024년 3월에 7박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thank you for your review!

6/10 - 괜찮아요

Crystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
We had non smoking room but the smell of Marijuana was throughout the second and third floor came into our room it was there for two days and our room was on the third floor and elevator was out the whole time would be great if that was fixed sheets looked good till u pulled them back
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Thank you for your feedback. We apologize for the issues you encountered. Rest assured we are taking the appropriate measures to ensure these issues don't arise in the future.

10/10 - 훌륭해요

greisha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was great, traveled for work for a week, they picked up my bed almost every day, and change the trash and gave me new towels, my next door person was a little loud, but other then that, i felt save and pleasant stay, would stay again.
2024년 2월에 7박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Thank you for your feedback! We are glad to hear you enjoyed your stay. It was a pleasure having you as a guest.

10/10 - 훌륭해요

Dena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful. Very nice for the price!
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Thank you for your feedback! We are glad to hear you enjoyed your stay. It was a pleasure having you as a guest.

10/10 - 훌륭해요

STEVEN

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with great room. Hotel is on main road so car noise was present, but not real bad. TV had very limited channels and no streaming options. Elevator was inop when we left, making several trips up and down stairway when we left. Overall these were minor complaints and we would stay there again and recommend it.
2024년 2월에 8박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Thank you for your feedback! We are glad to hear you enjoyed your stay. It was a pleasure having you as a guest.

10/10 - 훌륭해요

Lorelie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator was inoperable, but otherwise a clean, quiet motel.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Thank you for your feedback! We are glad to hear you enjoyed your stay. It was a pleasure having you as a guest.

8/10 - 좋아요

Patricia K

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We liked the staff.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Thank you for your feedback!

10/10 - 훌륭해요

Molly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Thank you for your review!

2/10 - 너무 별로예요

Michael

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
If you live in quincy illinois there will not let you stay in a room there. I had already paid for it online and when i arrived to check in the guy saw i lived in quincy and said the owner now refuses all quincy residents who book a room. Have stayed there plenty of time in the past and now all of a sudden cant. The owner doesn't openly display this change and it screws people over who already paid for the room. Been almost a week now and havent gotten my refund for the room. Hotels like this need to disclose this information, not take the money and tell the guest to leave. I used to really like this hotel but never again.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Thank you for your feedback. This policy has been in effect for over a year now, and as there is no way to display this policy online, we host signage before entering the property. We apologize for any inconvenience this may bring, but we do give full refunds for local guests who pay online. All you have to do is contact who you booked through and request a refund and they will reach out to our property to confirm. We apologize again for any inconvenience.

10/10 - 훌륭해요

Thomas

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Thank you for your review!

2/10 - 너무 별로예요

Casey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Jamale

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

Sean 님, Ankeny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's ok, has the appearance of being a decent property, but some things aren't cared for. The bed cover had a stain, but the sheets were clean. The fridge didn't work and no microwave. TV was good and bathroom was clean and decent. Breakfast was the usual faire with pancakes, biscuits and gravy, cereal, fruit, yogurt. Quiet hotel and neighborhood.
2023년 12월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Service
The front desk lady when we checked in at night was rude and looked at me like I did not have a clue about my reservation, knowing I was looking at my confirmation number and all.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Krystal

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was not very clean. Only one towel. Wouldn’t stay there again!
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Hi Krystal, I'm sorry to hear that you had issues with your stay. I will speak with my housekeeping staff to ensure this problem doesn't persist.

6/10 - 괜찮아요

Joselyn

좋아요: 청결 상태, 직원 및 서비스
Not bad
Not a bad hotel, ice machine was broken and there was only one for the whole building. Not a lot of channels to watch from, mattress wasn't the most comfortable but not bad. Staff was good.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Thank you for your feedback!

6/10 - 괜찮아요

Laureen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well, the towels in the bathroom were dirty. There's not much you can do about that when you come out of the shower and discover the towels are dirty. When I told them at the front desk about it, they said housekeeping was gone for the day, but they would replace the towels. I suggest using bleach to get the stains out! Also, when I sat on the toilet, my breast was in the toilet paper roll. Whoever thought this was a good idea should not design hotel bathrooms. The beds were very firm. Those were the best part of the stay.
2023년 10월에 5박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Thank you for your feedback. We apologize for the issue with the towels. We recently installed a new laundry chemical system so we are hoping it helps remove stains. We also received a shipment of new towels that we are cycling in with our current linens.

2/10 - 너무 별로예요

Joshua

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 29일
Thank you for your review!

8/10 - 좋아요

Robert

2023년 10월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Thank you for your review!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I normally do not provide reviews. There were two conditioners; no shampoo. There was an opened plastic cup on the top of the toilet. The shower safety rail was missing. The hair dryer had hairs in it. I did not receive my wake-up call. Overall, disappointing.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 29일
Thank you for your feedback. Allow me to give my sincerest apologies for the issues you encountered during your stay. I will speak with our staff to ensure these problems don't persist.

2/10 - 너무 별로예요

rodney

별로예요: 직원 및 서비스
to close to road.noisy,room was dirty.window sill hadnt been dusted in a monthbathroom door should open outwardly instead inward
2023년 9월에 1박 숙박함
답변 제공: General Managers 님, 2023년 10월 29일
Thank you for your feedback. Allow me to express my sincerest apologies for the issues you encountered during your stay. I will speak with my staff to ensure these issues don't persist.

10/10 - 훌륭해요

latanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very efficient
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 11일
Thank you for your review!

2/10 - 너무 별로예요

Carrie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My room was not thoroughly cleaned. I don't believe the bedding was changed, there were stains on the sheets. Hairs on the sheets and every pillow. Hairs in the bathtub & on the sink. There was leftover food in the refrigerator and crumbs on the floor. We didn't really look the room over at check in because we just got in from a 5hour drive & were heading to Quincy Stadium for my son's homecoming football game. We got back to the room at 11:30pm, so it was too late to request another room. So, I was disappointed with the stay. .
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Hi Carrie, we are so sorry to hear of the issues you encountered in your room. This is not something we take lightly as the cleanliness and appearance of our property is something we take pride in and want to keep up to our standards at all time. We will speak with our housekeeping crew to ensure this issue does not occur again. We hope you give us a chance to better serve you if you find yourself in the area again.

10/10 - 훌륭해요

James

2023년 9월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 29일
Thank you for your review!

10/10 - 훌륭해요

Judy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean and easy access
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 26일
Thank you for your review!

6/10 - 괜찮아요

James

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Breakfast had very limited choices
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 26일
Thank you for your feedback

2/10 - 너무 별로예요

Sarah

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hottest day of summer. AC was not working, phone wasnt working, swimming pool smelled stagnant
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 26일
Thank you for your feedback. We apologize for the issues you encountered during your stay. Rest assured, these problems have been addressed to prevent any future occurrences.

10/10 - 훌륭해요

Peggy

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lady at front desk was more than helpful. Rooms were great. At breakfast they made sure we had fresh biscuits and sausages. We would stay again.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 29일
Thank you for your review! It's always a pleasure to receive positive feedback. We are glad you enjoyed your stay!

4/10 - 별로예요

Rita

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The pool area smelled. Bunch of outlets didn’t work in the room. Fridge was in 1 of them.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 29일
Thank you for your feedback. We apologize for any odor in the pool room. Rest assured, this has been corrected. As far as outlets and lights not working in the room, you have to flip the switch as soon as you walk in the door to ensure all lights and outlets turn on.

2/10 - 너무 별로예요

Tracy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never will we stay here
Moved our room because the refrigerator wasn’t working & then that refrigerator wasn’t working either. We pulled in to a drunk guy in the parking lot with his pants down peeing outside.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 29일
We apologize for the issues you encountered in your room. The night shift guy is new and didn't know that some guests move plugs around in the rooms. There wasn't any issue with the refrigerators, they were just plugged into the bottom outlets which are controlled by the light switch when you first enter the room. We apologize for the issue with the drunk man in the parking lot. If this was brought to our attention during your stay, we could have handled it properly.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Bathroom not clean. Used soap on the tub & soap/toothpaste film on the sink. Toilet paper too close to toilet. Bed made, but messily.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 29일
We apologize for the issues you encountered during your stay.

6/10 - 괜찮아요

Dylan 님, Monmouth

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
A disappointment in comparison to other AmericInn Hotels I’ve stayed at. It’s definitely a renovation that didn’t have enough budget to improve the building to its need. A lot of make shift and half baked things throughout. Stick on tiles in a dated elevator. The lone light switch in the room controls the rooms power, not lights. Window were definitely dated and cheap. Then on top of that it’s just not clean. Sheets are washed but dust and debris are throughout rest of the room and building. Upon arrival my rooms window was already broken too. I think the only saving aspect was the staff was nice as could be. Also for as much mess as there was the breakfast was actually pretty plentiful and had solid selection.
답변 제공: General Manager 님, 2023년 8월 29일
We're sorry to hear that you don't think our hotel is up to the AmericInn standard. However, the other AmericInn properties I have seen have been to look like they haven't been updated in over 10 years whereas our hotel was just newly renovated. If you would have been here to see what the hotel looked like prior to renovations vs what it looks like now, you would be able to appreciate the hotel like we, and most guests, do. As far as the room goes, the light switch upon entry to the rooms do control the bottom switches AND all lights in the room. Our hotel staff also takes enormous amounts of time throughout their day to ensure the property stays in tip-top shape as far as cleanliness goes.

8/10 - 좋아요

Joylyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a nice stay. It had everything we needed and was in a convenient location.
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 5일
Thank you for your feedback!

8/10 - 좋아요

Deirdre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 5일
Thank you for your review!

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Thank you for your review! We are glad to see you enjoyed your stay and hope to see you again in the future.

6/10 - 괜찮아요

Amy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff were all very nice but the guests and their children were extremely loud. The facility was clean but the rooms smelled musty and the tub drain didn’t work in the room. The location was convenient. The breakfast consisted of cold cereal and biscuits and gravy and coffee.
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Hi Amy,I apologize for the issues you noted. Please rest assured that we have taken steps to ensure these issues to not arise again in the future.

10/10 - 훌륭해요

Miriam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was beautiful and clean. My husband and I will be back.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Thank you for your feedback! It was a pleasure to have you and your husband stay with us. We look forward to seeing you again in the future!

2/10 - 너무 별로예요

miriam

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Room not ready
Gave me a room that was not ready. Came bck and the door was unlocked. Garbage still in the trash, cup already used on the counter, room smelled like someone has been smoking. Called the front desk and they moved me to another room.
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Hi Miriam,We apologize for the issues you encountered during your stay. Please be rest assured that we have worked with our housekeeping staff to ensure errors like this do not occur anymore. We hope that if you're ever in the area again, you give us another chance to better serve you.

6/10 - 괜찮아요

Jamie

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
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2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Thank you for your review.

2/10 - 너무 별로예요

Diana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 11일
Thank you for your review. However, we would love to know what we could do to improve our rating!

4/10 - 별로예요

jacob

2023년 4월에 2박 숙박함
답변 제공: General Manager 님, 2023년 5월 11일
Thank you for your review! However, we would love to know what we could do to improve our rating!

4/10 - 별로예요

Ronald

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I did not like it that the desk clerk made a copy of my drivers license. I did not think that was appropriate. Everything else was good
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 11일
Thank you for your review. Our front desk staff makes a copy of all guest ID's during the stay for security purposes. Upon check out, we shred the copies. Hope that clears up your concerns. We would love to know how we could improve rating!

8/10 - 좋아요

Larry

2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 11일
Thank you for your review!

6/10 - 괜찮아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to my room from the parking.quiet most of the time,except when the out of town construction workers are up late partying in their 2nd fl rooms.they also put work boots in the dryer at 4:45am.The place could use a hot tub by the pool.
2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 4월 4일
Thank you for your feedback!

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 4월 4일
Thank you for your review!