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예약 가능 여부 확인

슈어스테이 플러스 호텔 바이 베스트 웨스턴 더럼 메디컬 센터 여행 후기

2.5 out of 5
슈어스테이 플러스 호텔 바이 베스트 웨스턴 더럼 메디컬 센터
3710 Hillsborough Rd, Durham, NC

이용 후기

5.8
평점 10 - 훌륭해요. 960개 이용 후기 중 108개" "
평점 8 - 좋아요. 960개 이용 후기 중 228개" "
평점 6 - 괜찮아요. 960개 이용 후기 중 222개" "
평점 4 - 별로예요. 960개 이용 후기 중 210개" "
평점 2 - 너무 별로예요. 960개 이용 후기 중 192개" "

6.0/10

청결 상태

6.8/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

8/10 - 좋아요

Jay 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
cozy & clean, but unkindness staff
There are four staffs at the front desk. Most of them are kind, but one girl is very lazy. Pool, room, kitchen are clean and cozy.

10/10 - 훌륭해요

Kristen

2024년 3월에 3박 숙박함

8/10 - 좋아요

Kaye

2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Leonardo

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Patricia

별로예요: 청결 상태
The manager was really nice and the bed was super comfy. I was there for 2 weeks and housekeeping only came 3 times.
2024년 2월에 13박 숙박함

6/10 - 괜찮아요

Vatchareewan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is ok place.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Tabatha

가족 여행
좋아요: 편의 시설/서비스
I wasn't able to take a bath. The bed was uncomfortable and to high. Other than that it was great.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

khaddafy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not ideal for resting
Noise…trucks backing up, people locking car doors, traffic…I was on the third floor and the person I was on the phone with even asked what that noise was because it was so loud and clear over the phone. Stains on the floor and bedding.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Shannon

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs ALOT of work
Leaking shower ( all over gloor & toilet) broken sink no cold water from sink.... room smelled and the smell of Marijuana all over property ....ppl yelling at all hours of the night no wifi Available as listed remote had large burn hole difficult to turn off and on tub was dirty toilet was working but not without moving handle.... Could be a nice hotel with upgrades and cutting out all the party people that stay on weekends.
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Cody

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No good!
2023년 11월에 1박 숙박함

8/10 - 좋아요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Regine

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Solid 2 out of 5.
The bed is great, but when it comes to cleaning not geat at all. The room was covered with dust and the tub was dirty. The staff was very rude! Extremely unprofessional, and very disrespectful to other guests as well. Only the front desk staff and managers were rude. Cleaning staff and cooks were very friendly. Would've given 3 stars if staff was nicer.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Valerie

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The parking lot was full of people hanging out with loud music when we arrived after 9 PM. The person at the front desk barely spoke to us- at one point wasn’t even sure if they had my reservation. When we were directed to our room the floor didn’t feel solid in the hallway, it was lumpy and coming up. The room smelled bad, you could hear and smell everything from outside, ther doors into the building were all propped open and none of them actually locked. Then I’m the room the shade didn’t close all the way so the parking lot lights glared in the entire night and there was a huge gap Under the door so we heard everything in the hallway all night. People were in and out all hood of the night.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Samantha

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly enough. But this is a very poorly kept property. The room was rough. The flooring is buckled and flimsy. There was actually a whole in the floor in the first room we were given. The manager quickly changed us to another room. But the overall cleanliness is lacking. I would not recommend this hotel unless you really need to save a few dollars. The breakfast was very limited and not that great tasting either.
2023년 10월에 4박 숙박함

8/10 - 좋아요

Brian

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Great Staff!
The staff was amazing!!
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was clean and the bed was comfortable. Great location very quiet neighborhood. Sam made sure that I was pleased with my stay, and he was excellent during my checkout
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
The price was right
The price was right. Plumbing was terrible. Tub knob didn't work right, most of the shower water went straight town into the drain that drained too slow and had standing water around my feet. Yuck. Bathroom sink drained even slower. Double yuck. Lots of less than friendly long-term housing. Breakfast was top notch. While the room wasn't in the best shape, it was clean and staff was friendly. Reason for choosing this hotel was that they are pet friendly.
2023년 9월에 3박 숙박함

4/10 - 별로예요

Roberta

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Not good
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

William J

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful Hotel - Don't Stay Here
This was the worst stay I have had in dozens of years. The entrance had a wide open door with lots of non-hotel guests hanging around the parking lot. The air all around reeked of cigarettes despite no-smoking signs. The check-in area was dirty and old, my room was grimmy and paint was chipping off the walls as well as badly bruised and stained furniture. The bathroom looked like a gas station bathroom and the water was only slightly warm. I didn't want to take off my shoes. Do not stay here unless it is your last option and you have to sleep in your car. I am glad my car was still there in the morning, I had my doubts.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Joyce

좋아요: 직원 및 서비스, 편의 시설/서비스
It was superbly lit in and around the parking lot and building. However, the sheets had stains, the floor on the third floor was wavy like a roller coaster.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Sharon

연인과의 여행, 가족 여행
Pulled in the parking lot and drove off to find another hotel. I think the picture was deceiving. We had booked earlier that day so lost our full payment.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Mary

가족 여행
좋아요: 편의 시설/서비스
It was a good experience. A little worn property but room was clean and property was neat. It felt like a safe location. The free breakfast is always a nice addition, it was adequate.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Seth

별로예요: 청결 상태, 숙박 시설 상태 및 시설
It’s was eh…
It did its purpose of being a hotel, but not a clean or comfortable hotel.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Ian

2023년 8월에 1박 숙박함
답변 제공: Bianca 님, 2023년 8월 31일
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

6/10 - 괜찮아요

Heather

좋아요: 청결 상태, 직원 및 서비스
Clean and no bad smells. Not bad but could be more comfortable. Beds are hard. Would be nice if there was Queen beds instead of doubles.
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Jacob

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room is okay not the best, the bathroom exhaust was not working
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful. There are plenty of dining options close by and it is very convenient for my medical needs.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Dinesh

2023년 7월에 2박 숙박함
답변 제공: Nicole 님, 2023년 8월 18일
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 - 별로예요

Rick

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
2023년 7월에 1박 숙박함

4/10 - 별로예요

Gary

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room is dirty and smells like smoke. The floor is sunken in by the ac unit. Overall very disappointed in the room.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Mary

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed the time I was there but the rooms need more tlc
2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Grayson

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Mary

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad 2 night stay
Do not stay here, this place is disgusting. Mouse feces on the bed, spider webs in the bathrooms, cockroaches everywhere. I brought in 6 friends for a 2 night stay (3 double rooms). One ended up sleeping in his car because he didn't feel it was safe, two others ended up leaving after the 1st night and got another hotel room elsewhere. So disappointed in this place. what an embarrassment to my guests, I booked the place sight unseen on hotels.com. Pictures and price looked good, but it sure didn't look like the pictures. Hotels.com, you need to drop this one.
2023년 6월에 2박 숙박함

4/10 - 별로예요

Christina

2023년 6월에 2박 숙박함

4/10 - 별로예요

Ronald

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place is a dive...do not let the pictures on the website fool you. It is old, dilapidated, and smells of mildew..
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Neil

연인과의 여행, 출장 여행
별로예요: 청결 상태
Room floor was not clean upon arrival. Hall floor was buckled and uneven. Request for extra pillow was never provided. Not the expected quality of a Best Western for $145.00 nightly.
2023년 5월에 2박 숙박함

6/10 - 괜찮아요

zixiao

Stay at here for quick traveling, you get what you paid.
2023년 5월에 2박 숙박함

4/10 - 별로예요

Philip

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Rundown
This property is absolutely rundown & desperate for a makeover throughout. Exteriors, lobby, room, etc.. Our room didn’t have an extra blanket, nor even a smoke detector. It did have what appeared to be a hole patch job, a q-tip on the floor (gross), and a scungy bathroom. Online pictures are completely out of date. If you just need a place to rest, for the night, then it’s safe & (barely)clean enough. The young man, who checked us in, was pleasant enough- although I wouldn’t say bubbling in personality. Personally, I wouldn’t recommend it.
2023년 4월에 1박 숙박함

4/10 - 별로예요

Richard

출장 여행
별로예요: 청결 상태, 객실의 편안함
No comforter/bedspread/blanket on bed, just sheets. Chair was office type with rollers and left arm was broken, chair would not adjust only in low position which was very uncomfortable. Full breakfast listed but when i went down at 6:35am door was locked to area and no person around. Window in room locked but did not close completely allowing outside noise and weather in. Might be worth $20 but not what i paid.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay was friendly. Good room service.
2023년 4월에 12박 숙박함

2/10 - 너무 별로예요

Dianne 님, Jamestown

2023년 4월에 2박 숙박함
답변 제공: Sam 님, 2023년 5월 6일
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 - 너무 별로예요

Davina

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was dark and dirty. I would not recommend it to anyone.
2023년 4월에 3박 숙박함

2/10 - 너무 별로예요

David

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid this lousy hotel
The room was in very poor condition. There was no functioning light in the bathroom, no cover on either light fixture in the bathroom and no light bulb in the fixture at the sink. There was no comforter on the bed, no cups at the cheap coffee pot, and the entire property was run down. My hotel key card did not allow access to the lobby in the early morning and the don’t open the lobby until 7:30 am.
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Amy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not great
The staff who checked us in was nice. The room and overall hotel is rundown. Paint splattered on the floors. Broken chair in room. Leaky windows lots of road noise. Very poorly maintained.
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Krishna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrifying experience
The stay was horrible. The room is very dirty and filthy. There was no comforter on the beds. It was just a very thin blanket. The room smelled like weed smoked even though we booked non-smoking. The ac/heater made so much scary noise that kids were getting scared in sleep. Felt like somebody was walking near the head as the walls were so not sound proof that they walked on the middle of the night and we were able to hear every bit if it. Upon complaint I was told to vacate the room at 3:00 am midnight with 2 kids for a refund. No customer service at all. Pathetic hotel. Not sure how it under Best Western banner with zero standards. Would never recommend or come back again.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Alice

2023년 3월에 1박 숙박함

4/10 - 별로예요

Jonathan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not clean. Paper thin walls. Very noisy. Breakfast is a joke. Weed smell everywhere. Not again.
2023년 3월에 1박 숙박함